Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last visit to lustine

By Monte1159 on 7/21/2019 at 3:01 AM.

Alex Garcia is the best in what he does at Lustine, he never fail in telling what is going on and what to expect. I have told others to ask for Alex when they come to Lustine for service related business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Lindy904 on 7/20/2019 at 6:31 PM. Helped by John Carlton.

I've had multiple vehicles purchased and serviced at this dealership. Excellent, prompt service every time and every representative I've dealt with is very pleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Best service I received in 11 years from Nelson

By Sunita on 7/19/2019 at 6:28 PM. Helped by Nelson Palacio.

I came for 90,000 miles service for Highlander. Nelson Palacio explained everything in detail like what is included in service. He took care of my car as promised. Thank you Nelson for all the help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Molaon42 on 7/19/2019 at 5:10 PM.

Michael McCloud and Hadley Blue are service care Pro’s. They both immediately listened to any concerns I had with my Toyota 5000 miles service check. Each of them are both efficient and effective and understand what customer service is all about . I would highly recommend them as service providers when you bring in your Toyota for any reason . You walk away feeling very positive and I look forward to returning for the next service schedule! Thanks Guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service !!

By lovetoyota on 7/18/2019 at 7:28 PM. Helped by Zac Cole , John Santa.

The team at Lustine Toyota took care of me as well as my vehicle !! So polite and knowledgeable . Thank you to the technicians , Zac Cole and John Santa that took great care of my car !! Thank you Alex Garcia and all the wonderful employees at Lustine Toyota !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service.

By kenw326 on 7/18/2019 at 5:56 PM.

I took my Tundra in for regular service. I made a appointment to have it serviced. I noticed a slight vibration on my Tundra also. While being serviced, my service rep came over to explain what findings they had found and what they had did, but if I continue to feel anything to bring it back. All the other service had been completed and briefly went over with me what was done. I was in and out at a reasonable time. Very please when I drove my vehicle off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perodic Maintenance Service

By AJM on 7/18/2019 at 5:06 PM.

Chrissy provided outstanding service and advice as usual. All maintenance was performed in an excellent manner.Chrissy is outstanding and a credit to Lustine Totota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely thrilled!

By theresa's pruid on 7/17/2019 at 1:12 AM. Helped by I'm sorry I didn't get everyone's name but super happy with everyone from checking in to checking out! Special thanks to Mr. Boyd for checking on me!.

This is the first time I have ever been to Lustine Toyota, it won't be the last. This was a service call for an alignment. EVERY SINGLE PERSON, I came in contact with was exceptional! I was so pleasantly surprised. I haven't been fortunate enough to have this kind of wonderful service for my car so I will be going back to Lustine for future service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall on Tacoma

By Papasix on 7/16/2019 at 10:28 PM.

The customer service of Alex Garcia was outstanding and he estimated the time that work would be completed accurately. The quality of work from mechanics are second to none! Very pleasant atmosphere and very friendly staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By private on 7/15/2019 at 6:57 PM.

I come to Lustine for service maintenance because of the outstanding service I receive from Mr. Bassey. He acknowledges me by name. A plus in customer service. He takes time to listen to what and why I am there. He also takes time to explain additional services if needed and why it is important to have work done. I appreciate that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding level of excellence

By customer, 34 on 7/15/2019 at 6:38 PM. Helped by Calli Thacker.

Calli Thacker reviewed the service record of my toyota and explained why they maintain records of all previous visits and vehicles. She listened to my account about the experiences I've had with other departments and assured me that she and her team would exceed my expectations for service. I left the service center feeling confident this will happen.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service Member was polite and keep me inform on my service.

By rcjersey00 on 7/15/2019 at 6:00 PM.

Service Dept members are always ready to great you with a smile, ready to handle whatever concerns one may have there vehicle. Timely service is key for busy people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Mollydolly on 7/13/2019 at 7:18 PM. Helped by Hadley Blue.

Service agent made sure to get me in and out very fast after I explained my dissatisfaction we having to wait 2 hours on my previous visit for a simple service. Today i was in and out in 30 minutes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Service

By Daveg on 7/13/2019 at 2:17 AM.

To say the service received was outstanding is not saying enough! From Chrissy to the Service and Deputy Service Managers to the shop mechanic the work was extraordinary and superior! I started out with what I thought was a problem of faulty diagnosis; however, I was wrong. The above individuals were kind, professional and courteous. Couldn’t ask for a better group of people to work with. I was quick to say foul, but am also quick to acknowledge when I am wrong and this was one of those instances. I have the upmost respect for Chrissy and the service department management. Thank you all for a superior experience getting my truck fixed!!!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Victor was excellent

By Gardener on 7/11/2019 at 5:10 PM.

When I arrived I was told my 36 month maintenance agreement had expired. I knew that was false as I purchased a five year agreement. Victor checked out my story and I was correct.. it turns out when I bought my truck I purchased several agreements..... NONE of which are in the computer. Nothing about the agreement to continue to cover the vehicle after three years Lustine offered when I bought the truck .... I have the signed contract! How can I get an appointment with finance to get maintenance agreements in the system? Victor saved me from having to pay the maintenance cost. This is very disappointing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership

By Patricia on 7/5/2019 at 3:18 AM.

Lustines Toyota is always looking out for me and my highlander. From Victor Bassey that makes sure that I am taken care of and Jason my mechanic, that makes sure my auto needs are cared for. What an amazing team. Thank you guys for all you do for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very courteous and professional

By mike315 on 7/3/2019 at 5:42 PM.

I believe that this dealership, which I've purchased from for years is starting to make a turnaround for the better. In the past it was hit or miss but I sense that something has changed. I truly feel that I will be treated very professionally and that I will be taken care of when I buy my next vehicle from them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

cheating from the beginning

By Marcelo3838 on 6/19/2019 at 8:19 PM. Helped by Jeff.

They offer me 0% interest and not when I saw the documents was 4%, They offered 7 years of oil change. and they lied to me they gave me only 5 and I paid for it, they offered me 8 years of platinum maintenance and they gave me a gold package that almost does not cover anything i paid for it, they deceive people and when one claims they are rude, I would never recommend this dealer.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience - and a point about financing

By rodrigd06 on 7/2/2019 at 4:55 PM.

Excellent service! The only drawback I can see is at the financing stage. The only way to get a rebate is to finance through the dealership. So you finance through the dealership and for me the out the door price ended up being $8k more than the $27k agreed upon price. Granted, the $27k was before taxes and tags and fees, but still that increase seems exorbitant. That aside, I am enjoying the car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Bill727 on 7/1/2019 at 6:52 PM.

All work was done in a timely manor. Friendly service department. My service rep is excellent and very knowledgeable . I will keep coming back because of her.

I would recommend this dealer.