Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful

By Jen K. on 12/8/2017 at 2:44 AM. Helped by Thomas.

These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By chevlover on 10/7/2017 at 6:20 PM. Helped by The service consultant Casey is the reason I drive an hour to have my vehicle serviced at Brookdale Chev. I'm treated well by everyone including Dave who I purchased my last vehicle from..

The service consultant Casey is the reason I drive an hour to have my vehicle serviced at Brookdale Chev. He always goes out of his way to make sure everything is done right, on time and correctly the first time around. His advise based on my vehicle needs are always correct and spot on. I trust him with my vehicle needs to get the best performance out of my vehicle. I'll continue having my service with your dealership as long as Casey is with your dealership although I'm treated well by everyone including Dave who I purchased my last vehicle from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service ever!

By Darcea G Smith on 10/1/2017 at 12:29 AM. Helped by Scott Larsen.

The best service I have ever received from any dealership. Scott Larsen went out of his way to make sure my car was personally delivered. I couldn't possibly ask for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By thunder1 on 9/15/2017 at 3:16 PM. Helped by Joe, Crystal.

Every visit I have at Luther Brookdale GMC, including this one, has been a positive and pleasant experience. Everyone from the service writer Joe, to the operations manager Crystal, are very helpful and friendly, which is a big part of why I continue to return to Luther for my vehicle purchases and services. Big Thanks to everyone there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By benscan24 on 9/6/2017 at 11:58 AM. Helped by Drew, Mimi.

Everyone on the Luther Brookdale team was extremely helpful. They went out of their way to make myself and my family comfortable through the entire car purchase experience!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Slow to get looked at, but listened and nailed the issue.

By umrNIC on 4/28/2017 at 4:51 AM. Helped by Bruce.

It was a rough start for me, but turned out well. I've been having issues with my car for three months. I brought it to different mechanics and another dealership with the same issue and it wasn't fixed. I brought it to Brookdale Buick, they LISTENED to what I said the issue was, found the issue, then fixed it! The security light hasn't turned on once since I picked it up and runs so smoothly once again. It just took a while before someone looked at it, was given incorrect information on it, then the base of my steering wheel is now cracked and no one said anything about it. Picked up when I requested by a friendly man and the woman who helped me 'check out' was helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A great buying experience for me

By Jeffw1 on 2/23/2017 at 9:15 PM. Helped by Bruce, Mimi.

We were $1500 apart on making the deal based on what I needed out of my trade towards the 2017 Canyon Denali Diesel. The head sales manager said if I was willing to wait 10 days, and if they could sell one more cargo van by then, then he could make this deal happen. I left the dealership that day with this understanding and was fine with that. 7 days later they called to tell me they had sold the van, and that the deal could proceed if I was still interested. I said YES and we made the deal final. Not sure I fully understood why it had to work that way- but it did and they came through and followed up on their end as they agreed. I appreciate that they are people of their word.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

No one else services my vehicle!

By Len Langkau on 12/21/2016 at 12:38 AM. Helped by Tyler Schuster.

I always appreciate the support of my service tech, Tyler Schuster. Over much of the time I've owned my Buick, Tyler has recommended timely maintenance, and has been very flexible to work with. I suppose that's why my Buick Lucerne has lasted so long!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great service. Dealership folks helping out

By Buick2013 on 11/5/2016 at 4:30 AM. Helped by Corey,Bruce and Vincent.

I had few issues and Corey and I talked about it. He was very helpful and ready to assist. All issues and sorted it out. I could have done better by contacting them instead of venting here, talking thru things does help. It's all sorted.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Quality of Work

Not satisfied with the service

By Hesham Nazmy on 9/1/2016 at 2:36 PM. Helped by Do not remember.

I not satisfied with the service in Luther Brookdale GMC dealership. My car outside temperature sensor is not working properly. When my car is parking indoors, and the garage temperature is 70 and I start driving to work, and the outside temperature is 55, by the time I get to work which is about 30 minutes driving, the car gage still reading 70. I requested replacing the sensor in the winter, and the mechanic did reset the sensor. I requested replacing it again this service, and all what was done was checking that the temperature gage reading was matching the shop temperature. Sure the temperature would match after having the car inside for more than one hour. It seems that service crew does not want to listen to what the complaint was. That is not acceptable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and friendly staff

By Rebellious in Mn. on 7/15/2016 at 2:57 AM. Helped by Casie Tulenchik.

We purchased my 2012 LaCrosse from this dealership and are very happy with my car. The staff was courteous and knowledgeable. My husband and I love driving the Buick. We only take the car to this dealer for checkups and or repair. We trust the staff and have never been displeased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experiences all around

By mommy3 on 7/15/2016 at 2:52 AM. Helped by do not remember.

People are friendly and the waiting area is clean and spacious. I bought my care here and it was a good experience. Service all around good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great deal - great experience!

By Ranger Ricky on 6/29/2016 at 1:25 AM. Helped by Drew Travis.

The entire process could not have gone better....from my initial inquiry to discussion with the salesperson to negotiation and payment. If and when I purchase another vehicle, it will be from Luther Brookdale Buick!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional sales staff

By 2009Corvette on 3/9/2016 at 3:55 AM. Helped by Shane and the dour finance guy..

A very unpleasant experience. I made an appointment with Shane to test drive a new Encore. Besides his noticeable irritation when I asked to look at a couple of different vehicles, he repeatedly answered numerous cell phone calls and left me standing in the showroom while he took care of his phone in customers over me. To top it off, when he wasn't on the phone, he was bad mouthing his previous employer and relating how he got screwed by them! I rapidly left after neither he or the finance guy could explain how the numbers worked on a lease. I went straight to Lupient Buick where I bought an Encore that same day with a much better customer experience. I will never consider Brookdale again!!

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price

Pressure should be in the name

By Paulafo on 7/1/2015 at 2:15 PM. Helped by Angela Tufts Drew Travis.

Drew the salesperson I worked with worked very hard to help me find the right car for my needs. The two cars presented did not fulfill all of my needs, but were close. Once the sales manager was brought into the picture I decided that the pressure I was feeling from her was not worth me spending my money at this dealer. Typically I'm not easily offended, however the sale manger succeeded in doing just that! Plus the pressure to purchase an extended warranty was more then I needed to deal with. I found another car that fulfilled all my needs at another dealer and purchased it with no pressure or belittling comments.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Nasty sales rep

By BeesKnees on 1/6/2015 at 5:09 PM. Helped by Pat Ristenberg.

Pat Ristenberg should be canned. I brought in my Chevy S-10 only 2 years old mind you, for a trade on a smaller car. I looked at a few and then found a Hyundai that fit my budget. I popped the hood to look at the engine, and the battery was horribly corroded and the engine was filthy. I asked him how old was the battery and he said he didn't know because he didn't take the car in. I asked if he could find out and he said no. What?? I also asked how old the brakes were as they were squeaking whilst we were test driving. He seemed very annoyed at my question and again responded he didn't know because he didn't take the car in. I don't care if you took the car in, your selling it now, so you should have ALL the info. Then he came back from inside with a paper that stated "I will buy this car from Pat Ristenberg today if the price per month is $xxx." I'm thinking what the xxxx is this?? He was pressuring me to buy this car and buy it now. He became very agitated when I refused to sign the paper and my friend said we need to go now. We are both female and I only bring that up now, because I think it was critical to how we were treated by this jerk. I will never again set foot in that dealership, nor recommend it to anyone. You can respond to this review, but my mind will never change.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales team is great. We got a good deal and...

By Gppet on 8/14/2013 at 8:36 PM. Helped by Mike - service Dave - sales.

The sales team is great. We got a good deal and everything went smoothly. They are very honest and straight forward. The follow up from them continues to impress us. The service department is thorough and very customer friendly. We will use them exclusively for our new car service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and had not had to purchase a vehicle for...

By shel1573 on 8/6/2013 at 12:04 PM. Helped by Shane Axel.

My husband and had not had to purchase a vehicle for several years and had been unsure on what type to buy. When we stopped at Brookdale Buick we were very impressed with the immediate service we received from Shane Axel. He took a lot of time to walk through all of their vehicles on the lot so we could think about the various models they had. They are not only a Buick dealership, but they are associated with the Chevrolet dealership on the next lot so we were able to go over all of the models we had been interested in. His patience allowed us to think about what would be the best fit for us. When we made a decision on what we wanted, he made the purchase process seamless. The finance department was great as well. We got in right away, the finance representative was friendly and courteous and got us on our way in record time. Since the purchase, I called Shane Axel with a few questions about my great new car because of it's new technology. He made himself available and was happy to help me understand my new car. I am very pleased with this dealership and will recommend them to anyone who needs a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very good buying experience. Friendly service with no...

By Joethedriver on 4/4/2013 at 4:29 PM. Helped by Pat Ristenberg.

Very good buying experience. Friendly service with no pressure. All of my questions were answered completely. This is my second purchase from Pat and I will see him again when I need another vehicle. I love my new Buick LaCrosse, it's a winner!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Multiple issues not resolved and let go, new was vehicle...

By Mmalsam1 on 1/2/2013 at 8:05 PM. Helped by Scott Larsen and Mimi.

Multiple issues not resolved and let go, new was vehicle not as clean as my trade that had 26,000 miles on it,after two details still was bad. False promises, I fill up their loaner with gas and they return my new vehicle empty. Multiple people give me their cards with personal numbers telling me things will be handled and nothing gets done. I bring my new truck in for service to get a simple piece of protective tape replaced, after and hour and a half of me waiting the service manager tells me they can't get the job done right and attempted it knowing that but I can come back again when the right person is in. Did give a $150 gift card for their dealership which means nothing after all the wasted fuel and time. Have heard from no one on these issues for a month now. Wish I went back to FORD trucks this time around now.

I would not recommend this dealer.