Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Vehicle Purchase

By Customer86 on 8/23/2019 at 5:01 PM. Helped by Terry, Ben.

Terry was nice to work with and very straight forward. Ben was very patient and informational. Outside of truck was dirty. Left the lot running on fumes the gas level was so low. Truck needed to be prepared to leave the lot better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with.

By GARY.LUNSKI on 8/21/2019 at 8:09 PM. Helped by Noah B..

Noah was very nice and very willing to help us with our vehicle purchase. Everybody at the dealership was very friendly and helpful to us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2013 F150 High mileage mainteance 130,000 mile performed.

By bbauer2 on 8/21/2019 at 7:05 PM. Helped by Terry Burner, Tech Greg (?) ( Do not allow Terry to retire! ).

Had a lot of questions regarding high mileage maintenance needs. All questions answered without any hesitation and professionally. Luther has done all maintenance on this F150. Truck is no doubt ready for another 130,000

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice to deal with!

By Yahoo! on 8/19/2019 at 9:37 PM. Helped by Noah Bechtold.

I bought a new F-150 for my salesman (Noah B). It wasn't the quickest transaction in the world, but it was an overall nice experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Organized, efficient, pleasant

By RANDYMEHUS on 8/18/2019 at 1:00 AM. Helped by Spencer Carlson.

Luther Ford was recommended by a coworker I work with and he also recommended Spencer Carlson as a great salesman who he had bought his F 150 from a few years ago. Spencer did a professional job thru the whole process of purchasing our new F-150. We are very pleased with everything. Thanks

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

2013 Ford F150

By BARONVONHOLT on 8/13/2019 at 6:00 PM. Helped by Tim Z and Sherry (?).

I am very satisfied with my purchase. The only complaint I may have is that the lifts on the door of the topper no longer work and I'm finding it difficult to find replacements for them. Tim Zastrow was very pleasant to work with and extremely knowledgeable on the vehicle I purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people & Great service!

By BRADK5 on 8/10/2019 at 4:03 PM. Helped by Steve Fischer.

Because of how my repairs were handled on my used 2008 Ford Explorer. Communications couldn’t have been better, I live in Minnesota. My Daughter uses this vehicle in Fargo for work and school. My son works in Fargo, I told him that if he has any issues with his Ford pickup, go to Luther.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of Ford Flex

By DPYKS on 8/8/2019 at 2:52 AM. Helped by Wayne Wula.

Luther Family Ford has always treated me right from the purchase of vehicles to the servicing of those vehicles to the purchasing of tires for any of my vehicles. Their service department is great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By MLANG3 on 8/6/2019 at 1:01 AM. Helped by Receptionist and a service attendant but I do not remember his name..

I really trust the service center and their suggestions along with their work. They are so so busy I was there 3 days but was told it would be a couple hour wait. Then one of the people told me to come Saturday afternoon if I could. I did and got right in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Received excellent service

By BARGLOFS on 8/2/2019 at 3:49 PM. Helped by Tim Zastrow.

Personnel from dealer worked hard to be sure we were satisfied Worked our trade.so that we were able to arrange our trade for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman, great finance guy!

By ENGER0 on 7/27/2019 at 5:34 PM. Helped by Noah, Ben.

Luther Ford is a wonderful group to work with. They make it easy to buy a car, and their prices are reasonable. And the service department (Terry Burner) is friendly and good at their jobs. The salesman who sold us our new Escape, Noah, is a really fine guy. Luther makes buying and driving a car a positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By MNFYNEST33 on 7/20/2019 at 4:52 PM. Helped by Terry.

They were very friendly, I live a little ways away and was able to complete alot of the process over the phone. Once I got to the dealership everything was ready to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By nateandjoanie on 7/19/2019 at 6:43 PM. Helped by Eric Hasbrouck.

I had to have a few recalls done on my vehicle. The staff was courteous and kind and gave me a solid timeframe and updates. I will be going back when needing maintenance done. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful

By FARGOWV on 7/17/2019 at 5:20 PM. Helped by Tim.

I found buying a used car at Luther easy and not pressured. All of my questions were answered and Tim was calm and friendly, as were the other staff that helped me. I like my car and I trust that it was a good choice.I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Fischer did an excellent job!!

By kelly_neustel on 7/17/2019 at 3:52 PM. Helped by Steve Fischer.

Steve and the service department at Luther Family Ford are top notch! They always do a great job and are one of the main reasons I continue to buy my vehicles from Luther Family Ford in Fargo ND. The Neustel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new vehicle

By Edfish on 7/16/2019 at 8:13 PM. Helped by Tyler Raymond, Sales Consultant and Jeremy Boniface in finance.

We have always had great experiences with Tyler Raymond at the dealership. Always got our questions answered and never no pressure. I would recommend Tyler to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They’re amazing

By FAITH.RICKBEIL on 7/16/2019 at 4:46 PM. Helped by Tom Wiesmann, Jeremy.

Everyone who helped me find my car was very kind and extremely helpful. They helped figure out what my other car would be worth and helped me figure out how everything worked. I am extremely happy with my new car and very thankful for everyone who helped me find it. If anyone is looking to buy a car from them, I would highly recommend it and recommend going in to talk to them because they will help you through out the whole thing. Plus they have cookies!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very good good customer service

By kwmears3 on 7/14/2019 at 3:20 PM. Helped by Wasn’t sure of name of lube crew.

Friendly staff very clean and nice place very helpful asked if I wanted to get part of my recall done so I didn’t have to make an appointment to get it done so the lube crew could do the first part done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied!

By Janine on 7/12/2019 at 1:32 AM. Helped by Dave.

I just purchased a new vehicle for the 2nd time at Luther's; 6 years ago it was an F150, this time an Explorer. It's a pretty good feeling driving off the lot in a new set of wheels and everyone that I dealt with helped make the experience enjoyable. Driving a new car is fun and heck, buying it should be fun! They seemed genuinely concerned with making sure that I was satisfied. I didn't feel rushed or pressured but instead my wants, needs and concerns were a priority. Their service department has also been wonderful to work with over the past 6 years. They are incredibly accommodating to my schedule and have been very clear explaining any work that needed to be done - no surprises. I can't imagine why I would ever go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By KEVIN LILLQUIST on 7/12/2019 at 12:23 AM. Helped by Garrett Biegler, Ben Meyer.

I really liked that they treat the car buying experience as if they are buying one. Very quick and easy and I appreciated that. No pressure, best price listed, friendly staff-what more could you want from a car buying experience.

I would recommend this dealer.