Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AS FAR AWAY AS YOU CAN, DO NOT TRUST THIS DEALER

By JasonL on 1/8/2019 at 2:58 PM. Helped by George.

The owner of this establishment, George, held the title to my car (which I paid for in full with a wire transfer) for THREE MONTHS so I couldn't register it or do any of the paperwork required by the state. When I mentioned, very nicely, not wanting to have to resort to calling my attorney, George began threatening me with physical violence. Telling me he is 50something years old but can still kick my *** and if I ever told one of his employees it was an emergency I speak with George again he would come and punch me in the face. SERIOUSLY? I have bought dozens of cars in my lifetime and never had any experience like this ever or since. STAY AWAY, AS FAR AS YOU CAN!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SHADY PLACE TO DO BUSINESS!! GEORGE IS A MISLEADING SALESMAN

By Antonio123456 on 3/23/2018 at 8:33 AM. Helped by GEORGE.

After talking to George on the phone, I ended up stopping there on my way back home from work with my car hauler to do the deal load the car and take it home to surprise my wife. I get there ( spent 10 minutes trying to find the entrance no kidding all doors were locked ) and i call the dealers phone and this guy finally opens the door and I am in. Excited enough takes me through another door inside into a garage tight jammed with cars that you can barely walk through ... Here i am trying to squeeze myself through these cars to look at the Bmw and trying to avoid scratching a car in the process i ask them to pull of the car outside to do an inspection of it. The guy disreguards my request and insist car is very clean and this is all you get to see until the deal is done... Hmm i am all questions marks in my head, like i want this car but at the same time something is telling me get the xxxx out of there. So i ended up leaving and call George the next day. I told him to go ahead and run my credit which in fact told him its not on the high side because i am building it since all my previous cars i bought cash and that i will be using my dad as a cosigner and to make sure he runs our credit at one creditor so it doesnt affect the score as much. He assures me i will get approved no matter what so my excitement goes even higher.. He gets my info over the phone and tell me in few hours i ll have you approved and to come get the car. Whole day goes by i call him no answer, called him and texted him a few more times, no answer. The next day comes he calls me in the morning that we should have the deal done today. I wait the whole day again and at 5 i made another attempt with no answer... At around 7 pm i get frustrated and text him to call of the whole deal and that he is not serious... He goes of telling me excuse after another and i tell him again ok if you got the deal lets go with it, 2 min after he sends me a message he cancelled the deal??? I am thinking at this point xxx is wrong with this dude. Few days went by check my mail and get a letter from creditkarma that 3 new reports have been opened under both mine and my dads name.. our credit score was affected significantly by this.. Point is this is guy is a scam artist and his little 2x4 dealer inventory. I would not recommend to anyone, this place is a total scam and stay away if you can or buy at your own risk.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY EXTENDED WARRANTY (CMS) with them!

By MMK on 7/24/2017 at 8:46 PM. Helped by George.

This notice is to advise you of unethical and immoral business practices performed by Luxury Auto Xchange, located at 4737 W 120th St Alsip, IL 60803. George is a crook. I bought a used 2014 X6 and he sold me extended warranty (CMS from Safe Guard – paid additional $3097 for it) for 7 year/ 75000 miles. After 11 months I ended up selling my X6 and sent him all required papers for filing the CMS cancellation as requested by him. After calling him so many times over 7 months to check if those cancellation of CMS was filed; he eventually filed the same after I visited his shop – Finally he paid me less amount than what he got paid back from Safe Guard (he won’t accept it at all though); this I confirmed with Safe Guard team; who explained me how they calculated the refund for my CMS cancellation request - the proration charges that Safe Guard deducted also that cost me because George was sitting with my cancellation requested for over 7 months before filing the same. He is a crook guys. Don’t deal with him; his used cars may be a better deal sometime based on your luck - so buy at your own risk; but definitely DO NOT BUY EXTENDED WARRANTY (CMS) from him – as if you end up selling that car for any reason in short time – you will end up losing lot of your money as this guy will play with your time, money and patience and will have absolutely a cold face to show when you show up for asking about it. STAY AWAY!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied too !!

By Big guy on 3/22/2017 at 12:50 PM. Helped by George.

Bought a BMW 2011 750 li. Traded a Denali full size truck. Was never told the BMW was a lemon buy back until I was going to trade car to anouther dealer for a CPo porshe. The dealer told me the car had a branded title lemon buy back. Was never informed of this in anyway. George is a liar and also told me car was covered by a BMW factory warranty 2019. Now I have to get a lawyer to try and recoperate my loss on car price !!! Do not by from them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do NOT do business here!

By Chrisfamily on 3/2/2017 at 5:48 PM. Helped by Sam.

Very scheisty business here. Spoke to Sam who gave the the name to make the bank check to and during the 2 hour drive up there after calling off work he sold the vehicle from under me. Had to turn my whole family around after all that driving and have the bank stop the check. What dirt bags do busiest like that? Luxury Auto Xchange...that's who.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deals, and straight forward assistance

By Mark on 12/22/2016 at 5:02 PM. Helped by George and Luca.

Luxury Auto has been my only source for the 6 BMW's I have purchased since 2009. I have found that contrary to the negative reviews on this site, that They have been very honest and have sold me cars that have low miles on them and that on the website, the warranty period was accurate. I have purchased an extended warranty for every car from them and all have been honored by my BMW service department. Their pricing on the extended warranty has been considerably lower that the same policy from BMW. I will continue to buy cars from them

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

"FULL WARRANTY UNTIL 2019, YES THAT'S RIGHT 2019"- Not True.

By pissedoff on 10/16/2016 at 3:16 AM. Helped by George.

Not even close. I, like another person here bought a car from George, I was told that It was covered with BMW's full factory warranty until 2019, The add said "factory WARRANTY until 8/11/2019, thats right 2019" that was a lie. Now, I'm having all kinds of problems, I am afraid to drive the car. This is horrifying. I wish there was a way to contact the other person that this happened to. I have never felt so taken advantage of in my entire life. Unbelievable. Please post a consumer alert on these guys. I did print the original car gurus add if anyone is interested in seeing it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware!!!

By Customer service counts on 4/20/2016 at 5:28 PM. Helped by George.

GEORGE sold my husband a car with an expired warranty. He told my husband car was a 'spec car' that had a warranty through 2019. 'Check engine' light came on shortly after purchase. Took car to BMW to find out warranty had expired. My husband contacted George several times. George told my husband, "oh common mistake, I'll take care of it, no worries." Nothing. Now George simply stopped returning my husbands calls. I WILL be contacting BBB about this company. BAD BUSINESS = MAD WIFE!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

crooks

By bmw vs bmw on 10/23/2015 at 1:23 AM. Helped by Luca and George.

This notice is to advise you of unethical and illegal business practices performed by Luxury Auto Xchange, located at 4737 W 120th St Alsip, IL 60803. Vehicles with hidden problems are sold to customers intentionally. Stay away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW M6

By Stratton on 3/7/2015 at 2:30 PM. Helped by Luca.

Luca and George, Just a quick note to thank you both for handling my purchase so cordially and efficiently. From the first phone conversation with you, Luca, to working out the financing and paperwork with you, George, the whole process was a breeze. I felt like I was buying a car from a friend. You both made me feel at ease, especially when buying this car from 1300 miles away (sight unseen!). Your reassurance about the car's condition was helpful and you obviously go the extra mile to make your customers happy. After purchasing more than 15 vehicles, this was clearly the best car buying experience I've had (and the first I couldn't see, feel or test drive). You can be sure I'll be looking to you first when my next car need arises. If either of you are ever in the area, please look me up...............would love to buy you a drink!. Thanks again for all you've done for me, Stratton

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By jenajoesel on 8/1/2014 at 7:28 PM. Helped by George.

Horrible experience! Since buying a White X6 in January the car has been in the shop 7 times, yes 7 times, once every month since we bought it for over a week each time! Thank God we bought the extended warranty, but now we have just found out our warranty will no longer be honored because the car has a branded title!!! Something that was no disclosed out right to us when we bought the car, it is in some fine print somewhere that no one reads, however if this was a reputable dealership I am sure they would have disclosed this and probably would not sell cars that have been dubbed lemons in the first place! And to top it off when we discovered this and called George back he says "oh yea I knew the title was branded, 40% of our cars have branded titles", just goes to show what kind of "businessman" you can expect to deal with when you shop a half-xxx dealership! Now not only do I have a piece of xxxx car I have to dish out money to get a lawyer to try and gain some restitution! Steer clear of this place, they will take your money one way or another even if it means lying to you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Worst buying experience ever!!!

By 04ImolaZHP on 5/27/2014 at 4:21 PM. Helped by Luca.

I called Saturday afternoon and spoke with Michael who was nice enough. I had two questions: 1. Are the two cars I am interested in available for sale?; 2. Are the cars available for a test drive? After getting a yes to both questions I told Michael I will come in Monday morning. I asked him to give me a call if either of these cars sell to save me the 70 mile trip. Monday morning I get a call from Luca to check if I am still coming. I said yes - literally leaving now, but please confirm that: 1. Both cars are still available? 2. Both cars are available for a test drive? I get a yes to both questions – “please come in, we will have them ready for you.” I drive up to the dealership with my wife and it immediately strikes us that the building is located on a degrading property with literally no space for customers to park. We walked into the building and were greeted by Luca who took us to see the first car. After looking that one over we go on to see the second car located in a “different warehouse”. We get there and the second car is literally jammed between a wall and another vehicle. There is barely enough space to squeeze into the driver’s side. Furthermore, the vehicle battery is completely dead. We told Luca we need to see the car in a better location and he starts complaining that the process will take at least a half an hour because he has to get someone to move it and move other cars out of the way. I told him that we drove here because we are interested in making a purchase and suggested that we take the first car out for a test drive while they pull the second car out. At this point Luca starts getting irritated and tells me that there are no test drives on vehicles unless we have agreed on a purchase price. I explained to him that I cannot agree on a purchase price when the vehicle is jammed between a car and a wall (thus making it impossible to inspect) and is literally dead. He once again tells me that this is the dealer policy: “No test drives until we agree on a purchase price. Besides, if you’ve driven one of these before – they all drive the same.” At this point my wife is dismayed and tells me we need to go. I continue our conversation and asked Luca: “remember when you called me this morning, I specifically asked you if we can test drive these cars – don’t you think this would have been a good time to tell me that the only way to test drive a vehicle is by first agreeing to buy it?” Now Luca literally raises his voice and is nearly yelling at me: “I am not going to keep repeating myself – no test drives until we agree on a purchase price”. Obviously we left and are never going back. Just as a reference point, I have owned about 30 high end cars in the last 15 years (including an MB S65, BMW M5 and M3, Audi S6, Range Rover, Porsche 911, etc. etc.). I have purchased from various dealers and private parties from coast to coast. I have never ever been treated this poorly at any other dealership in the country.

I would not recommend this dealer.