Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
1.7  
Friendliness
2.7  
Overall Experience
1.7  
Price
2  
Quality of Work
1.8  
Service
1.4  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car sales deptment I know My truck wasn't inspected

By Hotcars1` on 1/31/2019 at 7:59 PM. Helped by Jeromie.

You wrote a review for Lynch Chevrolet of Mukwonago 21 minutes ago 1.0 star rating 1/31/2019 Hello people I bought a 2011 ford F350 1 ton Dually Paid $320000.00 for this pile of crap. I bought the truck from Lynch Chrysler , Dodge , Jeep and Ram. the sales man was Jeremie and I found out he wasn't to pleasant to work with. He was working with me the day I was there to buy the truck and someone else that was there to buy a car at the same time. Jeremie didn't have any time to even show me the truck. I was sitting at his desk and he never showed me the safety check on the truck at all and when I signed the paper work for the truck there wasn't any safety check in the envelope at all. I had called them on this and the extra key they lost and they said there was one done. but I don't believe them at all if so I wouldn't have the problems I have with the truck. Problems: 1: The radiator is loosing antifreeze and when I added 1 1/2 gallons to the truck I noticed the radiator cap wasn't turned on tight it was just laying on the top. 2: The 4 wheel drive makes a clunking noise when I engage the 4 wheel drive and while driving the truck makes noise in the front and rear axles. 3: The ABS braking system isn't working when I press the breaks the breaks don't pulsate at all on snow all it does is slides around. 4: There is a problem with the engine also the RPM Gage at most time is at 700 RPM and at other times its at 1100 RPM I'm not to sure why this is happening also. 5: The 2 sprays for the windshield washers were broken and the passenger side tail light was burnt out. I guess if Lynch Jeep did an inspection on the truck all of this would have been fixed and not working now. I Think I got ripped off and they saw me coming and thought they would send a truck down the road without fixing anything. For the out come of this transaction I would like them to buy back the truck and pay me extra for the run around I have gotten from this dealer they should get a fine for sending out a truck with safety related problems. Thanks Rick

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

They don’t allow test drives.

By big ugly on 12/31/2018 at 8:59 PM. Helped by ‘Sales Manager’.

I went here today to purchase a vehicle I saw on their website. When I arrived I was told they don’t allow test drives when it is raining. Will never go back and suggest to other to find a dealership that allows people to drive the cars.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible dealership

By Erib1226 on 12/28/2018 at 5:51 AM. Helped by Mark Green, Tanya Service Manager.

Bought a 2013 Dodge Ram 1500 Hemi in January 2017. Brought it back the first week with broken seatbelts in the back, hoses not connected for the washer fluid all which should have been checked over at the as safety inspection and an engine tick. Brought the truck back more than a handful of times over the past year while under warranty and passing hands of 2 different service managers during this time. Their MASTER technicians couldnt find the issue and said this was a normal engine sound. Brought it to Ewald in Franklin and they found the issue the first day, yet now the truck is out of warranty by time not miles and Needs new cam and lifters which are on back order for 6 months. Chrysler wants to put a new engine in and we are to pay $4500 out of pocket! What? Called Mark Green the GM of the Mukwonago location since this is where this truck was bought and he said his offer is the same and he will not help us or stand behind this nightmare he sold us. Also our family member bought a truck from them and a camero, both with have problems that they will not stand behind. Do not buy from Lynch they will not stand behind their vehicles!! This is absolutely terrible service to push someone out of warranty and not offer to help fix the issue that their technicians failed to find.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep purchase

By Jenk on 8/21/2018 at 6:56 PM. Helped by Edwin and Kevin.

I recently purchased a new vehicle from Lynch Chevy Mukwonago. I worked with Edwin and Kevin and had a very nice buying experience. There were no high pressure sales games, which I appreciated very much! This dealership overall had a different feel, as well. All the employees were courteous and helpful, even other salespeople not involved in our deal. The GM came up to us twice to introduce himself and assure that we were having a great experience and were happy. We spent all day there test driving and determining which vehicle we would purchase and they were patient and kind in this process. I highly recommend this dealership to anyone looking to purchase.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor service

By Ttontis on 2/13/2018 at 4:01 PM. Helped by Sue.

Poor service from the service department. Purchased 4 new tires and spent over $700. When the service person was asked if an alignment would be completed we were told absolutely. Fast forward 6 months latter and I now have to replace my front tires. Called the service department and they just put the blame on us and wouldn’t own up they sold us tires without an alignment. They only offered to mount, balance and do a free alignment if we bought 4 new tires. I wil not purchase or have my car serviced by any Lynch location again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst Jeep buying experience I have ever had in my life

By davidbates65 on 1/20/2018 at 3:22 AM. Helped by Kevin and Mark.

This has to be the worst buying experience I have ever had in buying a new car. From the salesman blaming the $8.00 an hour office staff for listing the Jeep online way too cheap to the major delays in getting the Jeep. To finally the Lynch dealership not customizing the Jeep as promised at the time of purchased. STAY AWAY FROM THIS DEALERSHIP.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Great Service Dept & Great friendly employees

By Stekat on 5/8/2017 at 7:53 PM. Helped by Service Manager.

We Like taking our vehicles in here for oil changes, etc. May cost a little more, but the people at the service counter are so friendly and nice it is worth it. We always get the work quickly. We have purchased 2 vehicles here and have had no problems. Takes a little too long to buy the vehicles in the finance dept., though!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New building, great service

By ppw on 8/8/2016 at 2:10 AM. Helped by Woody,Jeb and Peter.

What a great place to do business! We have purchased 2 vehicles from Lynch Chevy in Mukwonago within the last year and are completely Impressed with the sales and service staff. Would recommend them to anybody.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent Mechanics- Bad Attitude GM Mark Jraisat

By John Doe on 11/23/2015 at 3:56 AM.

Incompetent mechanics, evasive/ambiguous service writers and a very arrogant, flippant dealership General Manager. I originally purchased my 13 Silverado from Lynch in Mukwanago, very first new vehicle for me. Two days later I am cleaning the wheels and notice that all the "fake" chrome is pealing on all off them. Gas was $4.50gl at the time and I live 30 miles away. $16 in fuel round trip plus my time so they could confirm the fault and then again to install them. Then I had Jeff one of the incompetent Service Advisers only want to give me 3 wheels after dropping 40g's. A couple of other issues they could not figure out and I lost faith. The other dealerships I took it to were able to figure out the problems that I was told they could not reproduce or that everything works as it should. I have a friend who buys vehicles there every few years and he will not even take his there for warranty or repairs. It is just that he has a long relationship with one of the salesman. Jump ahead to present and the THIRD SET OF WHEELS. I was told I would not get anymore rims. After this set of rims I developed a vibration, at times very aggressive. I took it to Griffin and again Lynch was proven wrong. The vibration was coming from the wheels. This I had previously told Lynch and that it started after this set of wheels were installed. I had them re-balance them and on another visit had them rotate to try and eliminate variables. I travel 30 miles one way for this fun. While the mechanic from Griffin was driving my truck the outer "cap" came off the wheel. It is an aluminum wheel with foam shrunk to it with the fake chrome outer covering somehow attached to that. If I could post a pic on here you would see that these wheels could not possibly ever be balanced with the chunks of missing Styrofoam. There is about 10 pounds of lead on each wheel. Jeff accused the mechanic from the other dealer of prying it of thinking it was a "hub cap". I told him that others were loose, as in not attached completely and that this is a safety issue. Driving this and having this come off other wheels and end up in the head of a motorcyclist or a car is a safety issue and to tow it in and get me 4 more rims. I had enough of dancing with him and he was getting upset because he could not BS me. He is a seasoned prevaricator and equivocator. I took this as it is safe to drive then. The next day I went to visit them again, they are like family to me, and had a talk with the GM and Jeffy. I wish I could play you the tape I recorded. I also taped Jeffy the day before. WATCH FOR A LINK TO YOUTUBE AND FACEBOOK. The GM asked if I was recording this and I said yes and he replied he did not want to be recorded and I asked him if he had a problem telling the truth while being recorded? There is only one reason why somebody has an issue being recorded and that is that they are devious and untrustworthy. The GM threatened me with jail for recording him and I had to inform him this was a "one party" state. I was told that any other wheels will be at my expense. REALLY?? So I asked him that even though it is still under warranty they will not honor that warranty? ESPECIALLY CONCERNING A PUBLIC SAFETY ISSUE. That I have to drive down the road with the truck vibrating constantly ALL I WANT IS TO DRIVE THIS TRUCK WITHOUT ARGUING ABOUT REPLACING WHEELS EVERY 6 MONTHS AND WASTING MY TIME AND MONEY! GOVERNMENT MOTORS knows there are issues with these wheels as there is a back-order on them. Don't bother posting some phony BS reply Lynch. Do you really think people really think you are sincere? Maybe you can give me a Free car-wash like you did to a different customer who posted an unflattering review to appease him. A flippin car wash people, YEA I WILL BE RIGHT THERE! ALL I WANT IS TO END THIS TANGO AND DRIVE VIBRATION FREE WITH NO WORRIES!! PEOPLE THAT HAVE PROBLEMS SPEND SOME TIME EVERYDAY AND CLICK ON THE LYNCH INTERNET ADDS. IT COST THEM ABOUT A $1 EACH CLICK TO GOOGLE. I DO IT EVERYDAY ABOUT 50 TIMES, REALLY!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By craigstyz on 8/21/2015 at 3:46 AM. Helped by m.

Bought a 2005 Mazda 6 from here. Leaked 3 quarts of trans fluid out, had to spend $800 more on junk rear calipers and rotors.

I would not recommend this dealer.