Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.7  
Price
4.3  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad People-BEWARE

By Son#1 on 11/25/2018 at 1:04 PM. Helped by No one has called me!.

STAY AWAY!! This dealership tricked my 72 year old mother into buying a car she could not afford. The salesman used aggressive sales tactics on the last day of the month to meet his sales quota. The salesman called my mother multiple times on the same day and convinced my elderly dad, who had previously refused to co-sign during the earlier dealer visit, to co-sign because the salesman knew my mother didn’t have the disposable income to pay for the vehicle. The salesman then bought the car and paperwork to my mother’s home after she tried to refuse. To make things worst, the salesman sold her the car for more than it is worth so my mother is upside down in the loan and can’t sell the car to anyone else, and the sales manager refused to take the vehicle back the morning after the sale citing the fact that Virginia does not have a “cooling off” period. My calls to the sales manager on the day of the sale and weeks afterward have not been returned. Please DO NOT send anyone you care about to this dealership. They take advantage of our most vulnerable people and exploit them for profit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership to buy from!

By Nancy Stegall on 7/18/2018 at 5:29 PM. Helped by Dustin Kramer.

This is the second new Nissan Sentra that I have purchased from this dealership and I was extremely pleased both times. All of the staff are knowledgeable, efficient, and just all around nice folks. This time I dealt with Dustin Kramer, it was an extreme pleasure to work with him. He went above and beyond to accommodate me, he kept me informed of the process and then was gracious enough to drive all the way to my house in Meherrin to deliver my car at 8:30 pm.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kathy Harman on 6/29/2018 at 11:27 PM. Helped by Mike.

I would highly recommend Lynchburg Nissan to anyone thinking of purchasing a vehicle. Jason Decker was great to work with as was everyone there that helped me. They went out of their way to find the perfect car for me within my price range and they were so very patient. No pressure. Made what can be a very stressful event practically stress free.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Had a great experience

By Happycar on 7/4/2017 at 7:56 PM. Helped by Tim Acoff and Mike (manager).

I had a great experience purchasing our new Murano and highly recommend Tim Acoff to anyone needing a Nissan--he was very helpful and did not pressure me at all into making a decision. Mike was also low-pressure in the negotiating process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charlene M. Whitehead

By Charlene M. Whitehead on 5/31/2017 at 4:15 PM. Helped by Jason Decker.

Lynchburg Nissan is AWESOME the best place to get a car. There's a reason why you all receive such high reviews. I've worked with Jason Decker for 3 years he is AWESOME !!! I have purchase my second Rogue with him and he is always fantastic. I will recommend anybody to Lynchburg Nissan. Everybody is very professional that I have came in contact with. Keep up the good work!!! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing!!

By Kena 3 on 4/17/2017 at 5:49 PM. Helped by Tecoma Braxtonhe 0] ppl l.

Everything was Amazing!! Tecoma Braxton is wonderful. It was fast and simple. Please go check these wonderful people out. I came in a 2008 Nissan Altima and left in a 2017 Nissan Rouge 😚😙😙😙🐰

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Steve & Susie Singleton on 3/29/2017 at 12:50 AM. Helped by Phillip Alexander.

We had been doing research on a new vehicle & decided to test drive a 2017 Nissan Armada. Our salesperson, Phillip Alexander met us on his night off for our test drive. We were impressed with the Armada, but Lynchburg Nissan did not have the exterior & interior color we wanted in their inventory. This was on Thursday evening & by Friday evening Phillip had gone the "extra mile" & our new Armada had been delivered to the dealership. We met with Phillip on Saturday to pick up our new vehicle & the entire experience could not have been better with the deal, financing & the big red bow & red carpet we were presented with upon being introduced to our new Armada. We would highly recommend Lynchburg Nissan & Phillip Alexander. Thanks again Phillip for your dedication & taking care of us! Steve & Susie Singleton

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Happy Customers

By Love's on 3/10/2017 at 1:43 AM. Helped by Phillip Alexander.

Our experience at Lynchburg Nissan was VERY AWESOME!! Our sales person Phillip Alexander was professional, and courteous. He made our experience very comfortable. And he put our hearts at ease with the decision we made. We highly recommend Lynchburg Nissan and Phillip Alexander to all our friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best car dealership EVER

By Studlylilmouse on 2/10/2017 at 2:21 PM. Helped by Phil Alexander.

From the moment we set foot on the lot, there was a much different atmosphere than all the other dealerships we had been to. We were greeted by Phil, and immediately knew this guy was different than other pushy salesmen. We were looking for a full size van and Phil showed us all of the options. If there was a question we had, he made sure to gather extensive information to give us a fully informed answer. I have been exclusively a Chevy owner for more than twenty years, well between the options, price and most importantly the salesman, Phil, not only did we buy our new van from Lynchburg Nissan, but we bought two vans that day and are in the process of ordering a new truck from them. Thank you Lynchburg Nissan and Phil for such a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Indianna2188 on 2/8/2017 at 7:57 PM. Helped by Tim Acoff.

Our experience at Lynchburg Nissan was very professional, informative, & the people were so helpful! Tim Acoff gave us all the info we needed and didn't try to push different options in front of us. He listened to what we said we wanted and kept things very straightforward and was able to work with us in getting all the various things that we wanted at a great deal! Thank you so much for making this experience a great one, Tim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new 2017 Nissan Sentra

By Debbie on 2/3/2017 at 4:26 PM. Helped by Troy King.

My experience at Lynchburg Nissan has been by far the best experience I've had at a car dealership. Troy King was my Sales person and he was absolutely wonderful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The best place to buy a car from!

By Liz R on 1/17/2017 at 3:11 PM.

The best place to buy a car from! My husband and I had been having a hard time trying to find the right vehicle for our budget. Sheldon was the most positive, funny and helpful sales person I have ever worked with! He sat with us and discussed what we could afford and worked with us on finding the right vehicle for our needs. Excellent customer service from everyone we interacted with. We will definitely be going back again when it is time to buy another car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in 40 Plus years

By JHB54496 on 12/3/2016 at 9:49 PM. Helped by Tim Acoff.

Probably the best car buying experience from a dealer in over 40 years. Got a good price and they did not waste my time with extraneous sales pitches.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

No High Pressure!

By Mike S. on 10/22/2016 at 3:45 PM. Helped by Phil Alexander, Andrew, Nick, Mike.

I had brought my 2002 Maxima in for a recall and while the work was being done my wife and I walked around the lot looking at the 2016 cars. I have been a fan of Nissan products for quite some time. I come from an auto service back ground and before I retired I noticed that a Nissan rarely came in for repairs aside from required maintenance. I own two Nissan Maximas a 2002 SE 6 speed and a 2002 GLE automatic. We were approached on the lot by Phil Alexander and I let him know that we were just looking as I didn't want to waste his time. He said it no problem and we just started to talk. I kept saying that I didn't want to waste his time and if he needed to go it was ok. My wife kept saying she like the Nissan Rogue and the last thing I expected to do was to buy a new car but I just told her that if she wanted it, then buy it. We spent some time looking at an Altima as it was quite a bit less costly but kept going back to the Rogue. Phil did an exceptional job and even followed us home, a 62 mile trip to deliver the car the same day and also to pick up our trade. Now I am terrible with names and all the business cards are in the truck and my wife has it at work. But I want to say the Fiance guy Nick was outstanding, Andrew who worked up the pricing and the actual deal. The customer service manager, who's name just flew out of my head. GOD I am getting old. Also the service department. I have never been in a dealership before where I didn't have to grid myself for the onslaught on high pressure sales. It simply didn't occur at Lynchburg Nissan. I am 67 years old and I have been driving and buying cars since 1967. So quite a few cars and an untold number of dealerships and this is the 1st time I have ever come away without of the feeling I had been taken to the cleaners. I did have a problem with the Rogue on the following day regarding the Nissan Intelligent locking system that didn't seem to want to work properly. I contacted the dealership and got it resolved. I got follow up calls from Phil, Nick and their customer service manager. In closing, even though its a 62 mile trip each way I will be using them to service the new vehicle and I am entertaining the purchase of a 370Z from them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed in Lynchburg Nissan

By DisappointedNLburgNissan on 10/6/2016 at 10:10 PM. Helped by Tecoma & Josh.

I went to Lynchburg Nissan with the intent to purchase a new Altima after receiving an email from Josh saying they were a true car dealer but after arriving to only find out the real price was $1000 more than what was given in his email. I had a price from another dealer who put it in writing what they would do and that's when they wanted to try to work with me, but things didn't feel right and my daughter said things aren't right. There were so many things that just seemed shady. So we left and went to another Nissan dealer out of this area I had a credit score just under 900, and Lynchburg Nissan knew it. It certainly paid off the dealer out of town knew I could purchase what I wanted and gave me a price almost a thousand under Lynchburg Nissan and a small processing fee and they sold a car. A couple weeks after purchasing my car from another dealership, I received a letter from Lynchburg Nissan telling me they were sorry my credit wasn't sufficient enough to purchase a car from them, when clearly that's not the case, such shady business practices. They say if don"t feel right it isn't and oh so true this was. - D. Wright - Disappointed in Lynchburg Nissan

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Fantastic...again

By mngzr3708 on 9/11/2016 at 9:55 AM.

This is the second time we have worked with Sheldon and his personality, knowledge, and ability to know just what you are looking for and keep it in the price range you give him is why we will be back again.Nick made the paperwork smooth and easy to understand. Lynchburg Nissan makes the car buying experience not quite so painful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchasing a new vehicle

By Amy Thompson on 7/29/2016 at 7:57 PM. Helped by Devin Bolling, Bill Hunter, Andrew Kapples, Nick Kameno.

Devin Bolling and Bill Hunter were amazing people to work with. Devin finalized the deal while consulting with Andrew Kapples and made sure the vehicle was 100% ready to go before the sale was completed. Nick Kameno wrote up and sealed the deal in a professional and speedy manner. These men were efficient a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best and easiest process I have ever had.

By Kristina Deal on 7/26/2016 at 10:14 PM. Helped by Jason Decker.

This was the most comfortable process we have ever had in buying a new SUV. Jason went above and beyond for us and was very great with our 3 children. I would recommend Jason and Lynchburg Nissan to all my friends and family. Thanks for making our dreams come true!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my 14th Nissan

By Disney23 on 7/24/2016 at 4:54 PM. Helped by Sheldon Burford, Amanda Bailey.

Sheldon was awesome and was the 2nd Sentra he sold me. I was impressed that he was very efficient through the whoe process. I started with a 78 Datsun, followed by 2 Sentras, then an 86 Pulsar. After that, 10 Sentras.I used to live in Ohio, and retired to Viginia in 2000. All 14 purchased from only 2 dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience from start to finish!

By Elizabeth Winfree on 6/15/2016 at 2:53 PM. Helped by Hunter Horsley.

I had a wonderful experience working with Hunter Horsley, Nick, Drew, and Mike! The guys were so sweet and very accommodating. I am loving my new Rogue. Thank you to the salesmen and managers that helped make this possible!!

I would recommend this dealer.