Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.7  
Overall Experience
3  
Price
3.8  
Quality of Work
3.2  
Service
1.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Never go here!

By Tom123 on 9/4/2017 at 2:10 PM. Helped by Robert.

Went here for a warranty covered repair. On the first visit they had to order the part.. Was contacted a wk later when the part arrived and scheduled the appointment for that following saturday. When i arrived i was told i had no appointment and the part wasnt ordered..?? Of course the service advisor who arranged all this was not there...complained to service manager and left. On the following monday at 730am the service advisor who had originally scheduled me called and started yelling and screaming at me... absolute joke.... never go here!!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Door to door service

By ChevyManSam on 9/4/2017 at 1:55 PM. Helped by Christina Marris.

Christina Marris the internet sales manager was easy to communicate with and delivered on what she promised making the sales process quick and painless. My co-signer couldn't make it to the dealership due to a physical limitation so she came to us! Amazing customer service by recognizing a customers unique situation and need! Good job there!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE SERVICE DEPARTMENT

By mycarrating on 8/22/2017 at 4:40 PM. Helped by Robert, Jennifer.

I go in for an oil change to be told that a motor mount is about to give out and urgent that I change it. I agree and have them change my motor mount for about $450.00 dollars. The car stays the weekend and Monday I receive a call that my car is ready. I am unable to pick it up to I send my 7 month pregnant wife with my 2 year old. She takes the car home to tell me that car feels broken. I drive it just to hear an awful noise engine rocking noise and awful driving experience. Did they not test drive it? Anyone would have felt the car broken. Plus there was grease on the bottom of the driver panel and the weather strip was ripped. I took it back the following day to later receive another call that a second motor mount completely broke. WHAT? How is that possible when I had no issues to begin with, and that the weather to be told that the weather strip was already ripped? Leaving me with no options I agree to change the second motor mount for $250 as I had already paid $371 just for labor. The following day I receive a call that my car is ready. Was the car tested? I asked. No she was going to have the shop manager test drive it. WHY WASN'T THIS DONE ALREADY? At this point I am over this experience and regret ever taking my vehicle to this place. Now the rocking sound is gone, however the shocks need to be replaced. I left having to now deal with shocks and a ripped weather strip. I would rate this place NEGATIVE and angry as to why they would let my pregnant wife with my 2 year old leave the lot with a broken car to begin with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and great!

By Al on 7/7/2017 at 6:06 PM. Helped by Jennifer, Dave.

The staff was very professional and great. I was in and out quickly. I liked the reminders regarding my service schedule. I highly recommend them. Thanks MK Smith!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By EBW on 10/24/2016 at 3:23 AM. Helped by Dre' Smartt, used car manager.

The guys at MKSMITH did a fantastic job with the sale of our 2011 Chevy Tahoe. We picked out the vehicle we wanted from the their inventory online and they did the rest. They gave us their best price from the get go and walked us through all the details. This was done all over the phone. Since we were in a different city, 6 hours driving distance.To top that they then sent the paperwork overnight for us to sign at a notary. Days later we flew down got the vehicle and drove back home. what an awesome experience we had. Thanks to Dre' Smartt, used car manager and all those that attended us so well. Our next purchase will be from MK Smith.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Worst Service department

By Pheonix75 on 1/6/2016 at 5:27 PM. Helped by Howard.

Little story of my first experience with MK Smith Chevrolet's service department. On 12/30/2015, I had previously scheduled(12/29) my new 2015 Camaro SS in for its first oil change at 8am. I brought it in at 7:55am and understandably being the week before a holiday weekend the service department was very busy. I waited a couple of minutes for a service person to help me and then service adviser Howard began to help me. We proceeded to his station and he inputted all of my information and let me know it would be 2-3 hours for the oil change to be completed. I let him know that would be fine, but I needed to be to work 3 miles up the street and would be needing a ride in the shuttle. I also advised the person who scheduled the appointment the day before of this as well, and they both said it would be quick and no problem. I was advised to wait across in the customer waiting area and the shuttle would be back promptly. In a nutshell it was over 1 hour and 45 minutes until the shuttle arrived, another driver arrived in a car and took a couple of customers away who had arrived at least an hour after me. I kept asking different service advisers what was going on and they just kept saying it was a hectic morning. Finally the shuttle driver arrived, I approached the driver and was told by her that she had to go to Upland to drop someone off and I needed to wait for another driver! I had asked to speak to the service manager on several occasions and the advisers kept saying they would take care of me. I was fed up at that point and needed to be at work, I asked to have my keys back and would take my own car(as it had not moved from its parking space in 2 hours). Finally, one of the advisers(who name I did not get) said he was trying to find a car to take me to work.....I pulled my spare key out of my pocket and told them they could drop me off in my own car at work, which we did. I did not arrive to work until 10:15am. This whole process was completely unacceptable. They all apologized to me and even the driver mentioned that "they would do something to make it up to me". I received a phone call around 1pm from Howard stating that the car was ready and he again apologized for the long wait to get to work. When I arrived, I went to the cashier got my receipt and then I waited an additional 15 minutes for them to bring my car and keys to me, with no mention of this debacle. I've called and asked to speak to the Service manager, emailed and even asked they contact me through their website....and NOTHING. Never again with these guys...such a shame

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure - easy process - THANK YOU!

By DeJay on 12/12/2015 at 5:01 AM. Helped by Joe Bogguss and Stacey.

First off let me start by saying I never intended to buy a car here. They just had a good price on the internet which brought me in. I live 60 miles away . That being said the reason for my writing this review was the exemplary service I received here at this dealership. I've bought lots to cars over the years and never have I received service like this. No games, no BS...Just genuinely friendly and helpful people. My salesman was Joseph Bogguss. Very knowledgeable and helpful guy. Low pressure. And easy to deal with. (I'd send a family member to him.) They made a slight mistake and came I in the very next day and (Joe wasn't there) and Stacey helped me out. She wasn't even my salesperson, but she picked up the ball like she was and and really went over and above the call of duty to help me. That is the reason why I'm so thankful and that is the reason for this review. Thanks you guys you really earned my business and I have no problem referring friends and family members to you-

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this place

By Guseun on 10/30/2015 at 5:20 PM. Helped by Dennis, Don.

Didn't know what they were doing, now I need a new engine. I found one for 1/2 the price but they won't let me take my car until I pay them a ridiculous balance.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Appointment just a suggestion

By Silverado 14 on 8/26/2015 at 9:52 PM. Helped by Service writer and sales manager.

I just moved to Chino from across the country and needed to have my truck smoked to register in Ca. I called to get appointment for 10:00. Got there 15 minutes early. After about 1 1/2 I checked to see how much longer. Service writer came to see me and told me t,hey we're having trouble turning on machine to smog car. At 2 hour mark,I asked when truck would be done. After another 15 minutes I went to cashier area and watched them just moving my truck. I asked to talk to service manager and he never showed up. The service writer then showed up again and told they were just working on my truck. I asked to speak to general manager and it was his day off.I asked who was in charge and was given sales manager. He apologized and said the appointment is just a time to bring vehicle in THATS WHAT YOU CALL AN APPOINTMENTS. He offered me a free oil change and I said I didn't want anything for free but just not to continue to lie to me. I buy a new Chevrolet every 2 years and this is no dealer I will ever consider to buy a vehicle if they continue to lie about everything. Go here if you don't care about being lied to about everything

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

They lied to me and ruined our vacation

By Tim on 8/11/2015 at 5:06 AM. Helped by all in service department.

I called the dealership and spoke to a service manager and set it up to have an ac inverter replaced on my 2014 truck while on vacation, I called 5 days in advance and when asked was told yes they will get it fixed that day, I also gave them my credit card number so they could set aside all the parts and verified they had everything to complete the job so there would be no issue since we were from Oklahoma and on vacation and we needed this to work on our camping vacation in the Redwoods. I showed up exactly when they told me to be there and parked in the service lane (one of 3 lanes), My son and I were the only people outside so we sit down right beside the lanes waiting for someone to help us. A service guy looks right at us and comes out just as a woman drives up so he helps her and spends 20 minutes helping her with her auto, as soon as they are done another female drives up and the same service guy helps her, we had been waiting 40 minutes to be helped for our appointment. Finally a woman comes out and says they have too many vehicles in front of ours and we will have to leave it till Monday, the next week. I asked for the manager and tell him of the situation and that I was told 5 days ago they'd get it in and out having it fixed same day as our appointment, I was told that the service guy came out 2 times and couldn't find us, he surely seen us drive up right in front of him, he looked right at us, we were the only people around and just a few feet right in front of him and every time he came out I stood up and walked towards him, there was no need to be dishonest about it, when the female service person walked out she seen us as there is no way possible to miss the only people around right there in front of you. The female went from saying leave it till Monday to after I complained to the manager to saying it would take 5-6 hours because they had so many others in front of us to fix, I knew from what they had told me when I made the appointment they would only be open for another 4 hours so I decided they were still being dishonest with me and I had enough already. I didn't take my son camping in the Redwoods and we headed back to Oklahoma. There were only 2 Chevrolet dealers between where I called in Colorado and the Redwoods that had this part in stock and I chose the wrong one to set up an appointment to have the defective part replaced. They let me down and 2 of the people in charge of service lied to me and the guy out on the service line lied to his manager. Come to where I purchased my truck and you'll see there is a major difference in excellent service and lousy dishonest service I was given at MK Smith.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of our Chevy Corvette

By MACIEL FAMILY on 6/17/2015 at 11:04 PM. Helped by Joseph Boghos and Joe Mauro.

I want to thank Joseph Boghos from MK Smith Chevrolet for making a 26-year promise come true for my husband. I told my husband at 19 years old, you put me through court reporting school, I'll buy you your Vet. We had been searching for over a year for the right Corvette and when I was on our Geico website, it pulled up the Corvette we had been looking for. It was four hours away from us in Chino, California. I sent an email, and immediately called back and got the ball rolling. We drove in. It was waiting for us. I didn't even want to sit in it. I told him to go with my husband to take it for a drive. He said, The only person driving it for the first time with Fred would be me. I totally agreed. We loved it, signed the papers quickly. Even though they were super busy, we went in with Joe Mauro, who was amazing, signed and drove away with my husband's dream car. It was so amazing to be able to follow him 4 hours knowing the last thing on his bucket list had been checked off. Fred had sacrificed so much of his life for his family. Four kids, all in private school. He drove an old white 2002 Saturn to work for so many years. He drove a 2006 Corolla to work and never complained. He so deserved this dream. Thank you, Joseph and MK Smith Chevrolet, for being part of this amazing day!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second to None in Excellent Cusomer Service.

By John_P on 6/9/2015 at 9:25 PM. Helped by Danny Monarrez, Scott Hazlett, Dennis Reahle..

Danny Monarrez and Scott Hazlett are ambassadors of M.K. Smith and excellent customer service. I went to M.K. looking for a new Silverado. Danny showed us the truck I was interested in, then showed us a truck I didn't think was in our price range. He presented an amazing deal on the truck and then patiently worked with me, for half a day, making numerous trips to the sales office, to get me the trade in value I wanted. Since the truck I agreed to purchase was sold while I was working with Danny, they found a replacement at a different dealer. When the replacement truck arrived, there were a couple of issues. Sales Manager Scott Hazlett introduced himself and assured us he would take care of everything. Scott followed through and I am a very satisfied owner. Danny and Scott, and also Dennis in Service, who handled a nail in my tire 12 hours after purchase. You guys truly validate M.K. Smith's motto of "Second to None." Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Family and I visited MK Smith on 9/28/13; Saturday. My...

By Svega13 on 10/10/2013 at 3:37 AM. Helped by Danny Monnarez and Scott Hazelnut.

My Family and I visited MK Smith on 9/28/13; Saturday. My good family friend recommended Curtis McCoy, which recommended Danny Monnarez and Scott Hazelnut in Internet Sales. l was very pleased with their service and honesty. Nothing was routine and or scripted. Everything we asked for and wanted was at point and or close to what we had in mind in $ and monthly payments. The outcome was 2 vehicles and the best deal with warranty package: affordable, and minimal. Our family, extended family, and friends have purchased from MK Smith in the past. It had been almost 10 years and still received the best deals, service, and comfort one feels when you have made the right decision. We still are in awe over the consistency of service. We really feel it comes from the genuine Family Owned and Operated service one just doesn't experience anymore. We arrived at the Internet Sales Office understanding the time span since we last purchased a vehicle, but were not disappointed. One does not have to worry about being hustled over $ when Family Operations are still valued. I would recommend MK Smith to anyone who wants to experience sincere service and can except minimal errors over big corporate, business problems!

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I was traveling thru California while moving to my new...

By sims6613 on 6/26/2013 at 12:22 AM. Helped by Brian Pfapp.

I was traveling thru California while moving to my new military duty station when I noticed a great deal of fluid inside my left front tire well, but nothing inside my engine compartment so I did not know where the fluid was coming from. I took my vehicle to MK Chevy to determine what the problem was. The service rep called me and informed me that the Hydro-booster was leaking and the repair would cost $1095 for repair. I instructed him to repair the part. After leaving CA and driving to El Paso, TX, the same fluids were inside my tire well again. I took my vehicle to Mission Chevy dealer in El Paso, who showed me where the fluid was coming from and that it was not a leak at all, but a function of the Vent tube that was located next to the opening of the front left tire well. I explained to him that I paid to have the hydro-booster replaced to solve this leak and the expression on his face said it all as he showed me the location of the hydro-booster and the very unlikely probability for the fluids in the tire well to come from that part without some signs of fluids in the engine compartment, on the firewall, or the hood. He corrected the channeling of the tube and placed a filter on the vent tube as a solution from the fluids from gathering in the tire well, however, this was a natural process for the vehicle and nothing was broken. I have had no sign of fluid in my tire well after the Mission Chevy dealer did the right thing. I attempted to get MK Chevy Asst Manager, Brian Pfapp to admit that the part did not need to be replaced. However, he refused to admit that if the hydro-booster part which is located on the upper back left side of the engine compartment next to the firewall was leaking that there would have been some sign of fluids in the engine compartment or on the hood due the air blowing the fluids around. They refuse to admit any wrong doing or that the part was not required to be changed. The service department took me for $1095 for a repair that did not correct the problem. The GM Customer Service was not helpful at all in assisting me get my money back. The dealership Manager has failed to return a call to me after he was supposed to check into the unnecessary repairs. I would not trust this dealership again or recommend it to anyone. if they would take advantage of a service member, they would take advantage of anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My name is Mrs. Robin Lopez we have bought a 2013...

By ednrobin on 4/9/2013 at 11:22 PM. Helped by George Chavez & Issa Dakhil.

My name is Mrs. Robin Lopez we have bought a 2013 Equinox, We have bought a car from M.K. Smith before this is WHY we come back to M.K.Smith because of there great service and well come back for next car in 2 years we own a Chevrolet S-10 Pick-up and now we have 2 Equinoxs. We have dealt with other dealers but never as nice as M.K. Smith they are very nice and we did not set there all day we have bought cars from some dealers and sat all day and we have walked out for setting to long They made us fill so comfortable that we well be back for are next car THANK YOU FOR TAKING CARE OF US MR. MRS LOPEZ

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in to look at a new car, just looking. The new car...

By mrsmarin on 2/17/2012 at 5:03 PM. Helped by Mike Hindelang.

I went in to look at a new car, just looking. The new car I liked was a little too small for my son in the back seat. Mike Hindelang walked with my husband, me and our 7 year old son for about 45 minutes. He never pressured us once and didn't make us feel like we were wasting his time. We looked at so many new and used cars. After test driving 2 cars I fell in love with a Malibu. We traded in my current car with no problems and no down payment. Great interest rate as well. Payments are perfect. I felt comfortable through the whole process even after my husband went home. Another salesman, Harry, took very good care of my son as well. He got him chips, gum and a soda. The owner was friendly and offered my son a job LOL. Mike has followed up with me about the car. He has offered to have it detailed and has made sure that I'm completely satisfied with it, which I am. I love it! M.K. Smith is my new dealer! My husband even just bought a new car from MK. Thank you again, MK Smith and Mike Hindelang! You've got a customer for life.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

During a recent purchase from this dealership, I was lied...

By tom4663 on 2/13/2010 at 3:57 PM. Helped by George Monnarez.

During a recent purchase from this dealership, I was lied too, cheated and ripped off. The problem occurred after the sale I started reading the sales contract over more carefully and found some discrepencies. Primarily they had changed the amount of money given me on my trade in with out saying anything. It was my fault for trusting them and not reading through the contract on the spot, but I was distracted by a very personable finance manager. When I was reading the contract a couple hours later and found the discrepency I immediatly called to get it corrected only to be informed that the deal was done and that is the way it is. Someone lied I don't know if it was my saleman or the sales manager but in either case I was RIPPED OFF and will never buy anything from MK Smith Cheverolet again. Head the warning they are fast talking and will distract you at every corner, in my opinion they CANNOT be Trusted>>>>>>>>>

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

This was one of those rare ocassions where the right car...

By tygeverink on 8/3/2004 at 6:21 PM. Helped by Clinton, Daniel.

This was one of those rare ocassions where the right car was the right price, there was no-haggle, no hassle, no pressure to buy extra's, no back and forth with the hidden manager, just a nice easy deal that made me quite happy.

I would recommend this dealer.