Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.3  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent! We were given attentive service.

By Tiguan on 9/29/2017 at 8:39 PM. Helped by Candice Ortega was our salesperson along with John Barna. Vincent was great finance fells..

Our experience was met with high regards to our needs and what was available. Candice was very attentive and knowledgeable. We felt well informed along the whole process!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Agressive and Rude Sales Manager - VW

By VW Chic on 8/17/2017 at 3:00 PM. Helped by John Barna.

After having almost 10 years of previous pleasant experiences with the dealer, they have finally hit the bottom. The VW sales manager has no customer service skill when it comes to speaking to women. He was very condescending and rude, and I could not make a single point without him speaking over me. This is not how you treat loyal repeat customers, whether male or female. I still love the brand, just not the dealership. I question upper management's ability to place a person in a critical customer service sales position just because he has been with the company for several years. A new hire with solid customer service skills is a far better choice than the "good old boys" being promoted. Hopefully MAG learns from this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Greg on 6/8/2017 at 10:52 PM. Helped by Louis.

Very pleased w the repair of my 2012 VW CC. And VW covered the repair under extended warranty from VW. I will return my car for future needs.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Very Happy with the whole experience

By chuckelupagus on 5/31/2017 at 3:44 PM. Helped by Blake Halloway, John Barma.

I recently purchased a new vehicle from MAG VW. Initially I was undecided about the class of vehicle that I wanted to purchase. After a test drive with Blake Hollaway, I was very impressed with his overall vehicle knowledge. I had been on several test drives at many different dealers, and nobody, knew their respective cars like Blake. The haggling was really hastle free and I think we both ended up with a good deal. I am very happy with the vehicle and I would highly recommend anyone going to MAG VW request Blake to be their sales person. He was respectful, knowledgable, low pressure and conversational. Thanks Blake!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Nisingh78 on 5/18/2017 at 4:10 PM. Helped by Blake Hollaway, Jared Keeney, John Barna, Bobby Cundif.

Hands down one of the most enjoyable experiences at a car dealership. I bought my last car 14 years ago so you can imagine my apprehension in visiting a car dealership. My previous experiences at car dealerships included being literally "attacked" upon exiting my vehicle. I like that Blake was very easy going. Low pressure, high information. Blake and John gave me all the numbers I needed to make my decision. My husband and I returned when the dealership was a bit busy so not only did Blake help us but so did Jared. They walked us over to finance. They offered us refreshments and waited with us as well as kept up informed of where we were in the process. Jared was so kind as to drive my new car over to finance to pick us up and showed me how to set up my Bluetooth and additional car features. I highly recommend MAG VW. Not only is the dealership great but so are the employees and the cars!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love my new passat!

By VW driver 5507 on 4/27/2017 at 5:44 PM. Helped by Jericho Foster.

Great experience working with sales man Jericho Foster, very helpful when I was undecided. I appreciate his willing to take the time in explaining the new features of my passat. Love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at MAG Volkswagen

By Ga on 3/24/2017 at 11:10 PM. Helped by Jericho Foster.

Great experience with the sales person Jericho Foster through the sales process with a great deal on a Jetta. Fun car, and I recommend the team.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New car experience

By Jamesg on 1/9/2017 at 11:56 PM. Helped by Jericho.

Thanks Jericho for helping us get my daughter her car. We were very pleased thanks for your time and helping us get the car right away

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst experience ever!

By Kathy Y on 10/18/2016 at 3:50 AM. Helped by Stan, Bill, Bobby, Connor..

If your car is out of warranty..go to DANDINI'S In Westerville!! MAG grossly overcharges! Did not fix issue I paid for. Arrogant Service Manager! No one will return your calls or emails if you have an issue with paying too much for them NOT to fix the problem! Finally took my car to Dandini's in Westerville. REPAIRED everything for MUCH MUCH less! They're super nice..and they actually care about their work and customer service. My full review is on Google. They left a DEFAULT response, yet never, ever called me!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone went above and beyond!

By Sre789 on 9/15/2016 at 3:09 PM. Helped by Jericho Foster.

We love the car and great service we received. Jericho Foster went above to make things work with our limited time. He even offered to meet with our daughter to show her all the bells and wistles! It was a great experience!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thanks Jericho!

By Tom Stein, Indian Lake OH on 10/10/2016 at 8:32 PM. Helped by Jesse in the customer loan division..

Jericho handled our very unusual dilemma with a very professional attitude. We are from out of town and had our car towed to MAG for a trade-in. After a review of our car and our situation he found the perfect car for our needs. He was very helpful in making sure we were being handled during the three times we visited the dealership. Jericho is true professional and an asset to the Midwestern Auto Group family of sales people. I recommend that you ask for him by phone or in person. Tom Stein Indian Lake, OH

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best sales man

By Muhammad Arifeen on 9/16/2016 at 6:26 PM. Helped by Jericho is the best.

The kind of a service I got from the sales person, Jericho was excellent. He went out of his way to address my questions and concerns.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Customer care was very good, me and my family felt cared for

By Theblackpearl on 9/15/2016 at 5:41 PM. Helped by Jericho.

Mag Volkswagen is a very neat place. Employees make sure you are taken care of and are very caring, making sure you are comfortable. Would recommend going to this dealership if the car you want is sold at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

MAG VW

By Mvmasin on 8/22/2016 at 8:30 PM. Helped by Bill.

Extremely impressed by the professional and accommodating staff. Everytime I bring in my car, their service department far exceeds any and all expectations. If I'm still in the area in a couple years, I know where I'll be purchasing my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty fixes

By Chris L. on 8/22/2016 at 8:30 PM. Helped by Luis.

We had just arrived in Columbus when our 2010 Jetta's fuel pump quit. We chose MAG because of their proximity to our new home. MAG had no inherent loyalty to us since we had purchased our car elsewhere. Regardless, from our first phone call to picking up our car there was plenty of professional communication and attention given to us as if we were long time customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Olivia A on 8/19/2016 at 1:36 PM. Helped by Mica Ware.

Mica & John found me the perfect car and was able to get me in it at such an affordable price. I could not be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Many years of great service!

By Happy Customer on 8/17/2016 at 4:41 PM. Helped by Bill Klamar.

I have been a long time customer of MAG and have always been totally satisfied with the great service. I highly recommend the MAG team!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service

By Jetta owner on 8/15/2016 at 10:51 PM. Helped by Luis.

Dropped off my Volkswagen Jetta with back passenger side door locks not working. Luis explains he must do a diagnostic test for $120. Then calls and explains a new lock will be $423 so for a total of $543 it can be repaired. On multiple websites is has been noted that 2009 Jettas have rear door locking issues . I will never take my Jetta to Mag dealership a again .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and warranty work

By Steppj on 8/3/2016 at 7:10 PM. Helped by Stan, Frank.

I routinely take my VW passat TDI to MAG for service their professorialism is second to none and they treat each customer like a VIP. I've taken their shuttle service right to my work for before, but most recently I didn't even have to. I made a 3:30pm appt online but was dropping the car off on the a.m., They quickly got my car in to diagnose the check engine light, and determined it was a recall item (exhaust flap) then they said if I wanted to wait they could fix the car right away. By 9:30 a.m. I was on my way to work with my repaired car, 6 hours prior to my actual appointment. Being a car guy.... It's also nice to browse all the high end cars there, Porsche, Lamborghini, Aston Martin, and others... That makes the wait much more enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place for Service

By Patti on 7/28/2016 at 7:18 PM. Helped by Frank.

Frank was exceptional! He was kind and considerate, very knowledgeable and helpful. My car's service was actually finished before the promised time and they washed it too. I love my VW Bug and the people who service her!

I would recommend this dealer.