Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Attitude followed by great service.

By djtemple on 8/14/2019 at 3:41 PM. Helped by Allen Latsuka.

Allen did a great job keeping me informed of the details, process and completion of my Service request. Highly recommended and thanks for a job well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and friendly

By AHarrington on 6/7/2019 at 5:20 PM. Helped by Allen and Tito.

Allen is a great service advisor, he explained things clearly, was on time and efficient. I really appreciate the text updates as well. Thank you!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Follow-up salesmanship

By Ghost on 3/27/2019 at 6:40 PM. Helped by I’m not sure of the persons name that I worked with..

When I initially came to your dealership about purchasing a used car the salesman did an great job about helping me out with what I needed. After I left the store to think about if I wanted to take the deal that was offered to me there has been little follow-up regarding my trade-in situation and usually I’m the person getting ahold of the salesman to get updates. I just feel like l was just left in the dark about how my situation ended up working out. I believe following through until the very end is an important quality to have and I didn’t receive that treatment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

regular service, remodeled showroom!

By Dave on 3/8/2019 at 8:28 PM. Helped by Don Sortman.

Dropped the Countryman off for regular service, they were able to work me in same day and got my MINI back nice and washed up. The are remodeling the showroom, so much better, light and bright, much better than the all black!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Part Recall Replacement

By RuthZ on 2/25/2019 at 3:44 PM. Helped by Don.

MINI of Anchorage handle the entire process professionally, from the Recall Notice, Part Arrival Notice and setting up a time for the actual replacement. MINI of Anchorage identified all other services my car needed at that time. While in the waiting room I was offered coffee/refreshments. They provided a express wash of my Countryman as a courtesy which I highly appreciated. Thank you MINI of Anchorage.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winter Service and Detail

By Dianelj on 12/24/2018 at 9:32 PM. Helped by Don.

The service center was professional and efficient. I was a bit nervous because last year my boots were stolen but my car was well taken care of and all belongs were still in the car. I even was able to get a loaner car at last minute notice due to a change in plans. I love my Mini and really appreciate Don’s help.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Just picked up a 2019 MINI S coupe

By screen name guy on 10/21/2018 at 3:15 PM. Helped by Nick Accola.

Worked with Nick in sales; very professional and an enjoyable experience. At closing he said "by the way, MINI is giving a $1500 rebate so we adjusted the final cost accordingly".....wow!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Experience

By PWM on 9/22/2018 at 10:10 PM. Helped by Don.

Wonderful short-notice scheduling, quick check-in, all work done as requested, checked with me first before performing other work, friendly atmosphere, job was done when promised, AND I got a MINI loaner to drive while my car was in the shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Watson on 8/5/2018 at 2:53 AM. Helped by Allen.

Great service. Courteous. Was able to accommodate my change in schedule. Offered a ride to town. Was kept informed of progress of my service. Called when ready. Prompt delivery!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Kathleen on 6/8/2018 at 5:21 PM. Helped by Don Sortman.

As always, the service at Anchorage MINI is stellar. My vehicle was checked in quickly and serviced quickly. The staff at MINI always has a smile and very helpful. It is fun, just to stop in and say hi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Minime123 on 6/6/2018 at 6:45 AM. Helped by Don.

Don is always efficient and friendly and helpful He made sure the car was ready when I needed it. My shuttle drivers were awesome too. Very good service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most awesome customer service ever!

By Minitwo on 3/21/2018 at 8:38 PM. Helped by Lewis service manager at Mini of Anchorage.

Lewis at Mini of Anchorage gave me the absolute best customer service I’ve ever had at a dealership. He was very helpful, understanding and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Oil change

By Regul9 on 3/10/2018 at 1:34 AM. Helped by Nico and Bruce.

Good service thanks. Hit in without appointment my car was done by noon and it washed when I picked it up. Shuttle service was great too

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Countryman

By Dave on 12/15/2017 at 12:59 AM. Helped by Don Sortman.

got my mini serviced, everything went smooth. I saw the all new MINI on the showroom and it really really makes me want one! My lease is up in 16 months and I will be looking at what the upgrade will cost me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

happy every visit

By Bea on 12/14/2017 at 4:22 PM. Helped by Nico.

I usually deal with Don, but this time was Nico. With that, I learned it doesn't matter who the advisor is, the service here is always amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Coopah on 10/8/2017 at 4:50 PM. Helped by Don.

Driving down from Fairbanks for a scheduled oil change, a rock hit my windshield leaving a huge divot. Don was able to work with our insurance and replace the glass the same day as the oil change! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasant Experience

By Joe on 9/15/2017 at 4:20 AM. Helped by Niko.

My 650i was being serviced for the protective armor coating and your dealership provided me with a loaner auto which I appreciated greatly. I was continually kept in the loop by your service representative, Niko, regarding the progress of my auto. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Dave on 9/10/2017 at 3:57 AM. Helped by Don.

Service was good and car was done on time. The new Countryman is a big improvement from the older style, they have a couple for loaner cars.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Normally great, this last time, kind of ehh...

By Lindsey Spinelli on 8/23/2017 at 5:58 PM. Helped by unknown.

Normally Mini has the best service. I've never experienced a company like them. But the last time I brought my car in the service was subpar. I had my windshield replaced and instead of leaving my car cleaner than they found it, it was dirty. The black rubber that is installed between the frame of the car and the window was all over the car, on the seats and mats. There was a sticker left on the windshield for me to remove myself. Normally, this wouldn't matter and it was fine, it just wasn't the quality of service I am used to with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Love my Mini

By sandyarmande on 6/3/2017 at 4:50 AM. Helped by Mark Valdez.

Wonderful carefree experience!!!! Was looking elsewhere but the moment we tried the mini and the way Mark worked with us we were sold. We could not be happier!!!!

I would recommend this dealer.