Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Got The Hat Trick

By Joseph Noctum on 12/14/2016 at 9:27 PM. Helped by Stephen De Los Santos.

I have owned many cars over the years but never has a single dealership gotten my business three times in a row until now. All three times I've seen Steven for the sale of the new car. He's hard working and is ready with all the important information about the vehicles. The Financial manager Jim always finds me the best deal and Lee Ann is super helpful with training on all the features and accessories of the vehicle. This is a great place to buy a car as they take good care of you both before and after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly great customer service all around

By alexn on 4/27/2015 at 10:38 PM. Helped by Stephen de los Santos.

Our experience purchasing our new Mini Cooper S was the best car buying event ever. Stephen de los Santos helped us find exactly the car we wanted and walked us through every step with a smile and a great no pressure, collaborative attitude. After taking the car home we realized we left our garage opener in our trade in and Stephen was amazing and met us to give it to us, saving us a huge headache and at least 2 hours of driving. Really the best purchase experience that I've ever had

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience All The Way Around!!!

By CMM1976 on 11/29/2014 at 4:41 PM. Helped by 3.

Stephen de los Santos, our main contact at Mini of Austin, was a pleasure to deal with!!! Awesome experience!!! Brad was also great as our Delivery Specialist!!! Highly recommend everyone at this dealership!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

positive seller

By mimi1224 on 10/30/2014 at 5:24 PM. Helped by Stephen de los Santos.

He was hella cool! If you want to buy the MINI I strongly recommend this place!!! And find this man unconditionally "Stephen de los Santos"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I no longer dread buying a vehicle.

By Kathryn Gregory on 9/11/2014 at 4:10 PM. Helped by Stephen De Los Santos.

Stephen De Los Santos and everyone else at the dealership that we had the pleasure of meeting provided my wife and I with a wonderful car buying experiece. If I am unable to drive Gertie due to my wife's refusal to turn over the keys I will enjoy returning and purchasing another. We have been in business ourselves over the years and can only hope that ours were and are run as well as Mini of Austin.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They treat you like family.

By adrienne.schooler on 8/25/2014 at 3:58 AM. Helped by Stephen De Los Santos.

After totaling a 2010 MINI just a few months ago I knew I wanted another MINI. They made me feel like part of the MINI family when the same sales and financial reps remembered me the second time around . I am extremely happy with my 2013 MINI Clubman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Purchase Experience Ever!

By Ferrario91960 on 8/18/2014 at 1:03 PM. Helped by Stephen De Los Santos, Charlie.

Dear Mini of Austin, Just wanted to thank you for the best buying experience that I have ever had! I have purchsed at least a dozen cars in my life, but my experience at Mini of Austin was the best ever! Special thanks to my sales partner Stephen De Los Santos, so professional, so friendly, so thorough, communicated to me even on his day off, went well above an beyond what I had ever experienced. Also wanted to that Charlie the finance Manager, what a easy quick process! Oh.....I guess that I should also add that I LOVE LOVE LOVE MY MINI COUNTRYMAN!! I look forward to seeing you guys when I visit the dealership! Many thanks and much gratitude! Daniel Scott Ferrario

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you were able to give a rating over "5" I...

By c59coop on 3/22/2014 at 5:35 PM. Helped by Robert Tyler (my salesman), Brad, Charlie & Roy.

If you were able to give a rating over "5" I would've done it in a heartbeat!! BEST CAR BUYING EXPERIENCE I'VE EVER HAD!! Very relaxed atmosphere & no sales pressure. Everyone went above & beyond making me feel comfortable, they are just decent & caring people. After the horrible experience 2 days previous at Covert Chevrolet on 183 & the unethical salesman I had in Charles Ball, Robert Tyler renewed my faith that there are honest salesmen with integrity. To bad there aren't Robert Tyler's at every dealership!! I also know that if ever I need help with anything on the 2 cars I purchased I wouldn't hesitate calling for assistance & they would be more than happy to help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Austin did me right compared to San Antonio Mini. Austin...

By krusty on 9/6/2013 at 2:34 PM. Helped by all encountered.

Austin did me right compared to San Antonio Mini. Austin treated you well and service they provided you with a loner and assistance to make you happy. San Antonio Mini could use some more customer relations skills. Each time I went to SAM there was problems every one sat on their xxx no one greeted you our made you feel like you were part of the mini family. If you buy and service go to Austin not San Antonio.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

i first talked to art on the phone. he asked for info on...

By beccaandjack on 8/23/2012 at 3:34 AM. Helped by art bernhardt.

i first talked to art on the phone. he asked for info on my trade in, mileage, payoff, etc. so he could prep for my visit. i ave ne day off but came in his time perimeters to meet. i walk in and he asks if i wanted to drive one (i have owned 3 in the past), no. i am here to buy, make a deal. he had not looked at my email for any pre prepping on getting a deal together. he left for 30 minutes to get a trade in value that was extremely low with no room for negotiation, he said. he quoted me payments without running my credit for an interest rate, and told me it would cost $1200 to transport the mini i wanted to austin. after an hour i was disillusioned that this sales person did not want to help me get a mini at all. i told him i wanted to make a deal but did not want to waste my time (my one day off) or his time. this is when he said, "oh, you're not wasting my time, i am here all day." which really ended it all for me. i walked out. i was later sent an email reminding me that if i ordered the mini i wanted my car trade in value will continue to drop $500 a month. the next day in 10 minutes over the phone samantha miller at moritz mini in arlington gave me a better trade in, free transport of the car i wanted, and a payment $20 less than i wanted to pay.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Quality of Work

Vindictive, ugly, no actually mean. Observe for signs...

By jrolli on 11/15/2011 at 8:55 PM. Helped by Service MAnager,.

Vindictive, ugly, no actually mean. Observe for signs that you have entered into THEIR kingdom, and inspect your Mini for windshield cracks, evidence tools were dropped inside and don't even believe that your concerns will be heard. Mini of Austin crushes any comments that convey lack of sterling corporate stars. Look out and be warned. And---ASK AROUND--you will find plenty of horror stories out there. Rude peeps.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I work in central Texas but live in a large metro area,...

By CBrunson100 on 6/10/2011 at 9:58 PM. Helped by Art Bernhardt.

I work in central Texas but live in a large metro area, and Mini of Austin was not the most convenient dealer, but certainly the most accommodating. Due to work responsibilities, I was unable to visit during their regular working hours, but Art was happy to stay around until I could get there. MOA had an acceptable vehicle and over the next week or so we worked out an ageeable price. Art had the vehicle cleaned and ready to go when I arrived and I was done with the paperwork in 20 minutes or less. And again, Art stayed late to go over the vehicle with me. When we discovered that the visor had been damaged, Art drove to my place of business on his day off to install a new visor. Great customer service and the vehicle is great, too.

I would recommend this dealer.