Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.2  
Quality of Work
4.7  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By tomas619 on 11/17/2017 at 11:07 PM.

What I appreciated was that they paid attention to what I wanted in my vehicle and didn't try to steer me into something to make a sale. None of the lot vehicles had all of the amenities that I was looking for until we looked at the showroom floor model. Not only was it perfect but they sold it to me for a reasonable price! This is my second Mini and I love it more than my first. Amanda did an excellent job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn’t have been any easier.

By Smallwonder on 11/14/2017 at 5:21 AM.

This place is awesome. Special thanks to Mike for getting me into this gem super fast and super easy. Highly recommend him and mini of esco. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my MINI!

By slrdng on 11/12/2017 at 11:41 PM.

Mike was very pleasant and patient as I struggled deciding which car to get and how to finance it; I never felt pressured or that I was inconveniencing him in any way. He is friendly and personable, and the whole leasing process was super simple and fast. I am SO happy with my choice and plan on being a MINI driver for a very long time to come! Will definitely come back to this dealer for service and sales!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Tareyn on 11/11/2017 at 3:38 PM.

My dad wanted to buy is great granddaughter a car for her 16th birthday. She really wanted a 2014 mini s that was red with white stipes on the hood. We went to the dealership and met Mike - such an awesome sales person, he made the dream car a reality quickly, painless and even delivered it to our home! A big shout out Mike, we enjoyed working with you and would do it again if we need another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dhutchison on 11/9/2017 at 11:15 PM.

They helped me with my lease. Were super nice & friendly! Very helpful & always considerate. Would totally come back again to get another car from Amanda & Peter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Mini Cooper S 4d Hardtop

By otordilla on 11/9/2017 at 3:18 AM.

Mike Eastey helped us with the purchase of our new mini. He was extremely informative and very friendly. He answered all our questions. He made us feel comfortable. Helped us understand the numbers. Mike was not pushy and did not pressure us with the hard sell. We had a great experience with Mike and Mini of Escondido. We would recommend Mike and Mini of Escondido to everyone! Thanks Omar and Ana

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Buying Experience!

By Busy Mom Kim on 11/8/2017 at 6:18 PM.

I never imagined that buying a car could be such a great experience! Peter B, the salesman negotiated a very fair price with me via two quick texts and two brief phone calls. I got top dollar for my trade in vehicle which was helpful as well. When I came in to get the new car, the paperwork was already filled out for the most part and all I had to do was get a few instructions on how to run my new car and whether or not I wanted extended warranties. The process took less than 40 minutes. Mike E was super super friendly and nice and made the transaction smooth and painless. The last four cars I purchased were three and four hour haggling drag out experiences. It’s great to know I don’t have to do that ever again and I can actually enjoy purchasing a new car! I will definitely buy from Mini of Escondido again! Amazing service!!! Thank you Mike and Peter!!! You’re like the Nordstrom’s of car dealers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all the way around.

By James2017 on 11/4/2017 at 12:20 AM.

I had a great experience with everyone. They made it super easy. they had everything ready for me, the whole thing took no more than 40 minutes. Great follow up too. Would highly recommend this dealership to friends and family

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great from start to finish

By Mhsd2017 on 11/4/2017 at 12:06 AM.

Knowledgeable and flexible, with a style that was to the point and not pushy. My sales person was the best I have ever dealt with and the rest of the team were also extremely professional.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price

GREAT SHOPPING EXPERIENCE

By Paul Berenguer on 6/14/2016 at 6:25 PM. Helped by Rod.

Rod was helping my wife and I during our search for a new Clubman or Countryman. His knowledge and patience was definitely appreciated. We drove the all the trim levels of the Clubman and Countryman. We were also looking at the Fiat 500. After Rod's presentation we decided to forego the Fiat and moved inside to work some numbers on the MINI Clubman S. Unfortunately, we could not commit to the MINI price points. The amount of car was not justifiable for the price. Rod is a great sales agent none the less!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Okay for an oil change but no a major service

By Gdickson on 4/15/2016 at 9:26 PM. Helped by Allison Wetland and James Baumer.

Let's face it, when you need an oil change or routine maintenance any local dealership will do BUT when you actually need anything major repaired this is not the recommended STOP! Let just say that I saved a weeks forth of salary by towing my 2.5 year old car to MINI of San Diego to have the engine replaced. If money is no object this is your place, working middle class BEWARE! They inform you of nothing and explain even less, yes this is possible. I was never unprofessional and discourteous with Allison or James Baumer the service manager and when I decided to take it down south to save $$ my service advisor NEVER acknowledged me! So rude and uncomfortable that it reassured my lack of trust here and so grateful I went with my gut feeling to get it out of there.... This location has a lot to learn about customer service and expectations.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

These people are crooks. They tricked me into buying some...

By gerlontherun on 8/8/2012 at 3:42 AM. Helped by Iyesha.

These people are crooks. They tricked me into buying some additional features by telling me they were mandatory. I went home and read the fine print over again and realized the items were actually optional. It's technically my fault for signing the papers, but the saleswoman Iyesha sat there and told me multiple times that the features were absolutely mandatory. Lies!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rod, Victor, Amanda, and the rest of the staff were just...

By enigma88 on 7/26/2011 at 5:45 PM. Helped by Rod Johnson, Victor.

Rod, Victor, Amanda, and the rest of the staff were just wonderful. They were all very friendly and addressed my questions and concerns in a professional and polite manner. I especially appreciated all the help Rod Johnson was, took care of me and my husband like we were family. Will definitely be coming back for another car in a year or so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went to take my MINI in for servicing. Brandon Martinez...

By sandra13368 on 7/8/2011 at 9:18 PM. Helped by Brandon Martinez.

Went to take my MINI in for servicing. Brandon Martinez is one of the BEST advisers at the MINI service center. He answered all of my questions and was courteous to me. He was up front and honest with the his answers. I would only COME to this mini servicing because of Brandon. Go visit him!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

By far the worst-run service department I have ever...

By rtavares999 on 7/8/2011 at 6:14 PM. Helped by Brian Sanford / Brandon Martinez.

By far the worst-run service department I have ever experienced. Service staff was extremely rude and surly. Mr. Martinez apparently thinks that it is proper to shout to a customer from across a crowded room, and then when questioned on his poor behavior, gets even ruder (if that's possible) and walks out of the room refusing to state when my car would be ready. So abysmal was his manners, that it actually took me threatening the General Manager with calling to Escondido Police to get my car. Come to find out, the car was ready, they had not completed the paperwork and apparently did not feel like doing it when I was there. I'll be taking this matter up with BMW and Mini and would never take my car there again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amanda was EXTREMELY helpful. I recommend asking for her...

By cdalhover on 4/7/2011 at 2:51 PM. Helped by Amanda Perez.

Amanda was EXTREMELY helpful. I recommend asking for her if you go to that dealership. Everything was processed and ready for me when I got to the dealership. Friendly people, awesome customer service. They answered all of my questions. I will definitely go back when I am ready for my second MINI! A+ all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I originally went to the Mini Dealership in Kearny Mesa. ...

By mfujimura on 1/11/2011 at 5:04 AM. Helped by Amanda Perez.

I originally went to the Mini Dealership in Kearny Mesa. That was one of the worst experiences I have ever had. The sales associate was rude and unfriendly, left us out in the rain (literally, it was raining that day) said he would be right back and never came back. We were so upset with the service we drove half an hour away to Escondido Mini. We called them ahead of time and asked if there was someone we could speak to that could answer all of our questions because we have already had a bad experience. as soon as we got there we were greeted at the door and directed to Amanda Perez who was so friendly and personable! This would be the first car we are purchasing on our own and is a very scary and big deal for us. She answered EVERY question we had and answered questions that we didn't even think to ask. She explained everything to us and didn't pressure us to buy anything. My dad had suggested using Costco auto save program and unfortunately Escondido wasn't part of the program but only Kearny Mesa. We thought that we would try and give Kearny Mesa another chance because their price through Costco was cheaper but let me tell you..that was a HUGE mistake. Amanda had kept contact with us via e-mail and when she heard about our situation she immediately asked her manager if there was anything they could do for us. they gave us a very great quote. Unfortunately when we got the e-mail from her we were already speaking to the sales person at Kearny Mesa. he was friendly enough but VERY pushy. we wanted the cold weather package because we might move to the east coast and he made a comment that we don't need that and we should purchase the car we test drove which had premium everything and would have cost us a lot more. he pretty much tried to rush everything and everything happened so fast. next thing i know he's asking me for my card so he can put in the deposit. when my boyfriend crunched the numbers (which by the way he didn't go over anything with us) the price that Amanda quoted us was significantly cheaper than what Kearny mesa was going to sell us the car for even WITH the Costco discount!! I called Amanda and she was really helpful and told us that if we don't feel comfortable that it is OK to stop the process. When we told the sales associate that we wanted to wait, he became mean very quickly. he started shuffling/tossing the papers at us and became VERY rude. we didn't know what to tell him so we said that my dad wanted us to wait. He then said that he knows more than my dad, that we would have to branch out from our parents some time and "hey maybe your dad knows something that i don't, i doubt it since we are the only dealership that does Costco but you can waste your time and drive all around. go ahead and call all of the dealerships." at that point i KNEW we made the right decision to stop business with them. we apologized for wasting his time but it was amazing how shady he was. so quick to change from polite to rude and condescending. Keep in mind this was my first car buying experience and he was not making it a good experience for us. we pretty much ran out the door, tore up his business card and drove 30 minutes to Escondido. We were welcomed by Amanda and her manager who apologized on behalf of Mini for our terrible experiences with Kearny Mesa. I can't tell you enough how terrible it was over there!!! Amanda made everything so much better! She explained EVERYTHING! she went through all of the paperwork, ran my credit report right then and got me the information i needed (which the Kearny Mesa guy said that he won't know anything until later) and broke everything down for us and really explained everything. She even suggested to shop around at other loan places (credit union and my bank) just in case they can't give us the best deal. She even gave me suggestions on which auto insurance to look into. She didn't push anything that we didn't want and would triple check everything with us. THEN she calls me at home to tell me that I do not need a cosigner on the loan and I can buy this car on my own and congratulated me. Every concern I had washed away with Escondido Mini. I can't tell you enough how awesome they are! Everyone..and i mean EVERYONE there is so friendly and would greet us. Do you know how many people greeted us at Kearny Mesa both times? one. ONE PERSON. I was SO happy with everything that I even gave Amanda a hug! Yes Kearny Mesa's Mini dealership is cute with their fancy building but looks are deceiving. If you want great customer service and a great car buying experience overall, go to Escondido! Ask for Amanda, she was great!!! (But I'm sure everyone that works at Escondido is amazing!) Thank you Amanda and the whole Mini Escondido team. You guys really made this experience a great one.. I can't thank you guys enough!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am always so pleased to bring my mini in for service at...

By mini924 on 11/16/2010 at 7:22 PM. Helped by Brandon Martinez.

I am always so pleased to bring my mini in for service at Mini Escondido. Brandon helped me every step of the way. He was so patient with me. Explained the entire process and kept me posted on the status of my car. I didnt have to keep calling to find out what was going on. The constant communication was so refreshing! I will be back!!! Thank you for great service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Over all experience with service was great. I was in and...

By hschultz on 11/16/2010 at 5:13 PM. Helped by Brandon Martinez.

Over all experience with service was great. I was in and out in no time at all. It was a simple oil change and tire rotation. I was told my car would be done in less thn an hour and I only. 35 mintues. The service dept. My my day by getting me tken care of so quickly. I will definitely return and recomend this dealership for anyone to have their Mini serviced here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experiance with Brecht Mini service center has been...

By Avventura8 on 9/8/2010 at 6:12 PM. Helped by Brandon Martinez, Brian Sanford.

My experiance with Brecht Mini service center has been exceptional! When I arrive I am greeted professionally by someone and my car door is opened for me every time; this may seem minor but this small action stands out when compared to other service centers. My service advisor(s) are always pleasant and friendly; one of the advisors even suggested a great resturant for lunch and then offered to print me directions as well. My service is always thorough and so far I haven't had to pay a dime because the service plan is so great. Both Brandon and Brian have been excelent and a pleasure to work with!

I would recommend this dealer.