Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2  
Friendliness
2.5  
Overall Experience
2.6  
Price
2  
Quality of Work
2.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Knowledgeable

By TinaB on 4/4/2017 at 4:29 PM. Helped by Jason.

Love our mini and having a salesperson who also loves and owns mini`s. Jason knows the Mini inside and out, which you dont often get a salesperson like this!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No hassle and excellent help service

By YomiraLopez on 1/24/2017 at 6:19 AM. Helped by Sal, Jason.

Great friendly dealership purchased an Audi "sal" was very detailed and helpful gained my confidence and also Jason with financing since I started looking I've received a lot of help and multiple options to make it easier for me . I like to thank them for making my car purchase pleasent, hassle free highly recommend.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware!

By Corinne Quintana on 8/15/2016 at 6:12 PM. Helped by Graham Gallacher, Jason Weinstock.

Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

No go

By saltedjellyfish on 4/19/2016 at 9:35 PM. Helped by Jason.

Recently purchased a 10k used car. Provided a check for the down payment. It was agreed the check would be held until financing was approved. Financing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down payment. Done, no problem. Got the check back. 30 days later they somehow cashed the check, even though we had the physical check, and my debit payment already cleared. As of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protection. This nearly locked the account down; luckily Chase is pretty understanding. We cannot get a hold of the finance manager or anyone at the dealership who is willing to assist us. All we can do is leave messages that are not being returned. My initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally leave a review.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealership DAMAGED NEW 2015 Cooper

By IntellectuallyDisabled on 3/6/2016 at 5:10 PM. Helped by GM-Yerace, GM-Busse, Srvc Mgr-Levy.

Service Manager claims door CRUSHED roof but it looks VANDALIZED!! GM refused to Pay for DAMAGE!! I AM DISABLED-brain injury- I'm terrified of BULLYING & more DAMAGE to my NEW Cooper.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service experience

By San Diego mini driver on 7/7/2015 at 1:22 AM. Helped by Dominic and Koa.

I drove 350 miles for a long 4th of July weekend and my son's birthday celebration when my engine light came on. Dominic fit me in Friday afternoon, provided shuttle service so our vacation wasn't a bust and had my car fix and ready to go in a few short hours. Everyone was friendly and went out of their way to accommodate us. Thank you Dominic, Koa and the rest of the staff at Mini Las Vegas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealership staff was amazing and very pleasant to...

By steveyreppert on 7/13/2013 at 2:11 AM. Helped by service team.

The dealership staff was amazing and very pleasant to deal with. I'm glad I got the chance to bring the car in, my wife usually does but it makes me feel good to know she is so well taken care of. Thanks again to the team at MINI of Las Vegas for all there hardwork and efforts.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Phredd has helped me on two occasions when I had a later...

By RandyMcPhail on 4/19/2013 at 2:37 PM. Helped by Phredd Andrews.

Phredd has helped me on two occasions when I had a later appointment with another service rep. He's always welcomed me even though I was early. What a great employee. Thanks! Randy McPhail

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Dealership was very helpful and took care of all my needs...

By sgl2095 on 3/13/2013 at 1:04 AM. Helped by Alexa.

Dealership was very helpful and took care of all my needs in finding just the right Mini for me. They even tried to take care of a problem I was having with a previous dealership. I would refer them to anyone looking for that special mini cooper!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I went in for my 3 year annual service. They said I...

By UserName49 on 2/18/2013 at 10:06 PM. Helped by Don't remember.

I went in for my 3 year annual service. They said I needed an alignment and I said go ahead. When I got my car back and headed home the engine over heated. I stopped to check under the hood and they left the cap off the coolant resevour. I had to call Minni assist and have my car towed back to the dealership. They said the cap must have poped off while I was driving. I was amazed that they would not acknowledge they made a mistake. They replaced the cap but did not cleanoff under the hood where all the coolant splattered every where. I had to wash the engine and hood when I got home. If they had admitted to their mistake I would not have been so furious about the error. I live 150 miles from Las Vegas and could have been stranded in the middle of nowhere. I will never use there service department again.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Alexa was great! Very friendly. Very attentive. And knows...

By Ggreer on 1/24/2013 at 4:11 AM. Helped by Alexa.

Alexa was great! Very friendly. Very attentive. And knows the product well. If all staff at the dealership were like her it would have been 5 stars across the board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership and my salesperson (Alexa) were great. They...

By lfmead on 12/19/2012 at 9:54 PM. Helped by Alexa.

Dealership and my salesperson (Alexa) were great. They cut to the chase on a deal and worked hard to get it all pput together and me out the door. Check out was simple and the car was clean and ready to go. Highly recommend Alexa to anyone who wants to work with a relaxed salesperson who you genuinely like when the tranwsaction is over.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had previously contacted/visited another dealer for...

By Tgr1109 on 11/16/2012 at 11:57 PM. Helped by Marty Levasseur (InterNet sales department).

We had previously contacted/visited another dealer for the purchase of a new 2013 Toyota Sienna and felt a lack of attention from their sales representative. We decided to visit Desert Toyota and for the first time in dealing with a car dealer, we found someone in Mr Levasseur that he not only did listen, but did all possible in his power to meet our requirement. And as a result of his expertise and salesmanship, we bought a new car that met our needs. He even went as far as calling back (after the deal was done) to ensure that all was to our satisfaction. As a result of our experience with him and the dealership, we would always recommend Desert Toyota to our friends.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

I purchased a 2005 350Z from Desert Mini this summer. I...

By triches on 11/3/2012 at 2:53 AM. Helped by 3.

I purchased a 2005 350Z from Desert Mini this summer. I live 240 miles from them and was somewhat happy about getting a 60 day warranty from them. Test driving the car I noticed a whirl sound which the service manager looked at at stated it was coming from the tires. I drove home and the sound ended up getting worse. I scheduled an appointment with them and brought it in (240 miles each way). They told me it was a wheel bearing and it was fixed. Being that part of the service departments motto is "fixed the first time" away I went. I drove home and the noise was still there.... so another trip (240 miles each way) but now the tire pressure sensor was not reading correctly. They replaced another wheel bearing which fixed the whirl and they told me they replaced several of the wheel sensors and upon driving around I would see the sensors register. 240 miles later I still had no tire pressure sensors being registered by the car (causing the yellow tire pressure alert). Again I made another appointment and another 240 mile trip to them. This time they all registered.... until I was about an hour away from them then the rear right tire deregisters. Again I drove to the service department and they were unable to see the error and told me I would have to bring it in when the error happened (it ends up being intermittent but always the rear right tire). I'm now outside of there warranty and every time I do any long distant driving the rear right tire sensor goes away causing an alarm. I drove the car down to them this weekend for an oil change and talked to the service manager (or so I was told). I explained the problem and that I had reported it and the problem I was having and was shocked for him to tell me it's outside of the 60 days and since it's intermittent it's on me. I strongly believe they should have replaced that tire sensor instead of giving the runaround which is making me hate this car now. What a hellish experience and alot of driving to get these problems fixed to have them do this to me. Ohhh... the oil change was even a pain. I had purchased the oil change contract for one year. When I arrived the service person told me nope, you don't have one.... It was then on me to go find the finance officer who sold me the car and who was able to provide me with a copy of the agreement to prove to the parts person that I indeed did purchase this contract.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After multiple repair problems with my Mini. Alexa was...

By darreelz on 10/9/2012 at 8:55 PM. Helped by Alexa Dolpies.

After multiple repair problems with my Mini. Alexa was the shining start for Dessert Mini. Helpful, a good listener and very, very willing to work with the customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I met with a few dealers in LA, but ended up buying my...

By camcrosby on 10/1/2012 at 3:38 AM. Helped by Byron Thompson.

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron Thompson. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Brandon the Sales GM is great. Deal with him. The sales...

By Photograss on 9/19/2012 at 6:57 AM. Helped by Brandon GM.

Brandon the Sales GM is great. Deal with him. The sales guy David was sweet, but have never felt so pressured in my life. Went in for air in my 09' Clubman S, that I just bought a few months ago.. From Desert Mini. "Did" feel confident about my purchase, originally.. Then was overwhelmed by the service people. Was told it needed many things due to the warrantee expired. Was talked into purchasing a new one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys made the experience of leasing my first brand...

By jazlyn.gaspard on 8/31/2012 at 7:26 PM. Helped by Kevin & Brandan.

These guys made the experience of leasing my first brand new car and absolute breeze. They went above and beyond. I didn't feel pressured in any way. I will certainly go back when I'm ready to upgrade my MINI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leonel Wizell is the nicest car seller I have ever met....

By harry.farrar.5 on 8/20/2012 at 5:49 PM. Helped by Leonel Wizell.

Leonel Wizell is the nicest car seller I have ever met. He found my FRS in the color and manual when no dealer in the Southern California are could. I was on a waiting list for 2 months! in LA-and that sucks! Wondering and waiting. Leonel fixed that problem. He was kind enough to take a credit card deposit. Then called me often with the updates. I changed my business travel plans and flew into Las Vegas Friday night. He picked me up at the hotel Saturday and took me to my bank for a cashiers check. The car was ready at the dealer and I filled out some paperwork, got in the car and drove non-stop to Los Angeles. What a great car. Thanks Desert Toyota! Harry

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Overall, I rate my experience a 4.5. Jon, the sales...

By Martha Bowers on 8/8/2012 at 5:14 PM. Helped by Jon and Byron were great!!! Excellent customer service..

Overall, I rate my experience a 4.5. Jon, the sales manager, was extremely knowledgeable and pleasant. Jon and I emailed back and forth during the 6 weeks I waited for my car to arrive. He encouraged me to be patient and helped to fuel my enthusiasm towards my new car. His kindness is appreciated, and he should be rewarded by the company for extending superior customer service. I would hope that his sales staff will follow his lead on how to better serve the public. Martha Bowers

I would recommend this dealer.