Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mostly Mini

By Roe on 12/9/2017 at 10:40 PM.

Clean showroom Nice people Danielle and Kevin in Service the best and they always explain clearly what the issues might be with the car. There is usually ease in getting a loaner which is important to me Always feel safe and respected

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch experience

By Mike18 on 12/9/2017 at 10:33 PM.

Buying and servicing a car can be less than a great experience. My experience at Mini at Monmouth Was very satisfying and better than I expected. Fair, informative and helpful throughout. Would highly recommend them if you are shopping for a mini

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service appointment

By gfdem1952 on 12/4/2017 at 11:17 PM.

Excellent service always at MINI of Monmouth. Kevin took care of me today and I’ve dealt with Danielle and Grant on previous visits. All three are terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always good service and pleasant place to hang out!

By Red Bank Ron on 12/4/2017 at 6:36 PM.

I stopped by on a lark an hour before closing the day before Thanksgiving and asked if some wear on my center console was covered under the warranty. Kevin was fantastic and came out and looked at the car and then drove it to the service department to get an opinion. All this saved me the hassle of coming back for an appointment to have them look at the console. They ordered me a new console and a week later it was installed under warranty. The service department deserves kudos, too because I forgot to even clean out the console before dropping it for service. They kindly cleaned out all my receipts and junk and put them in the new console! I felt bad for being so thoughtless and requiring a stranger to clean up after me, and in spite of this, my car came back to me clean and shiny and ready to roll. The waiting area for service was also very pleasant. They have the best coffee and provide a little food to nosh on while browsing the internet. The gentleman that cleaned the waiting area also did a fantastic job! He kept the food area tidy and well stock without being intrusive. Overall, it was a great experience and I always feel comfortable at Mini of Monmouth!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome survice

By Lisa on 12/4/2017 at 12:33 PM.

Danielle and Kevin were both great! They were able to accommodate me with my appointment and Danielle kept me up to date on every step of the way with the work being done on my car. Always a pleasure to have my car serviced here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Sunsetterdottie on 12/2/2017 at 4:41 AM.

My Mini was towed in after an accident. Danielle was my point of contact. Not only did I have the normal stress but my car is so new it hadn’t even been in for an oil change yet. Her compassion, expertise and customer service skills helped me through a difficult situation and the service was completed well ahead of the original expected date.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Performance

By Literays on 11/21/2017 at 4:45 PM.

Excellent performance from all departments, service, mechanics, and receptionist. waiting area have all of the items you need to stay entertained. show room have great selection of cars, wise i was in the market for new car. keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service Team!

By 2010 Mini on 11/20/2017 at 4:21 PM.

I brought my car in for routine maintenance that turned into a challenge for them. They worked hard to make sure my car was fixed and allowed me to use the loaner for the duration. What turned into a 1 to 2 day service turned into a 5 day challenge. I have a high mileage vehicle and they always take great care of it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service is top notch

By Turk68 on 11/19/2017 at 3:18 AM.

This dealership and its people especially Danielle is the reason why they are successful honesty and workmenship is too notch why bother with other dealers when you can be guaranteed to be treated as a first class

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By refgod65 on 11/12/2017 at 3:05 AM.

Experience top-notch from start to finish-best service department in my 40+ years of dealing with service departments. Attention to detail is fantastic and you are treated like family. Friendliness and professionalism the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from begining to end

By mlgjn6 on 11/8/2017 at 4:09 PM.

As soon as we walked into Mini of Monmouth , my husband and I felt very welcomed. Whitney Hessert was our salesperson, she was awesome!! Being new to Mini, she was very helpful in explaining the different models and options. It was very refreshing to have a sales person who is knowledgeable in the product, not pushy and very accommodating . Kyle Berkeley was also very attentive to our needs and made us feel like we were getting the best value for the car we were purchasing. A++ in our books!! Hats off to Mini Of Monmouth!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By tennis guy on 10/20/2017 at 10:35 PM.

my annual service was excellent and the employees customer help was terrific.She was very helpful in answering technical questions about the car.these questions related to the battery oil and washer care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By Debm on 11/4/2017 at 11:40 PM.

The service department is the best. Helpful, kind and tolerant of all my Questions, and I can ask a lot of questions! I always wait for at the dealership while the service is being accomplished and I am always updated so I know how long it will be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, Danielle's follow-up was great.

By Dad of Mini Daughter on 10/30/2017 at 7:07 PM.

Service department and really entire team their is great. I had a question on the service that was does and Danielle was on it and got right back to me. Very much wanted to make sure I had all the info I needed which made me feel well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Ethornton54 on 10/28/2017 at 11:55 PM.

Great experience with the service department. Service was prompt. Expectations set clearly. Friendly staff and comfortable waiting area. Xxx xxx xx xxx xxx xxx xxx

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good time at MINI of Monmouth

By HappyMINIOwner on 10/26/2017 at 10:56 PM.

I love having my car serviced at MINI of Monmouth. It is always a nice atmosphere and I can always count on dependable service. I love my car and I love the folks at MINI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Michelle K on 10/25/2017 at 11:27 PM.

It is always a pleasant experience when I have my car serviced at Monmouth Mini. Danielle is always so helpful & was able to have my service issue taken care of quickly! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great people, great service

By Joy Kennedy on 10/21/2017 at 6:03 PM.

Mike made the car buying process quick and pleasant. Danielle and the rest of the service team are absolutely stellar. An above-and-beyond group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Small Car--Big Time Service

By Franchi on 10/19/2017 at 1:21 PM. Helped by Sales front desk personnel..did not get her name..

Although I only brought my car in for a recall servicing, they were thorough, polite, customer centric and fulfilled my needs. I definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, responsive staff & service

By Shawn M on 10/17/2017 at 1:21 AM.

Called Danielle because the front passenger tire of my 2017 Mini Cooper had a "bubble" in it. She fit me into the service schedule immediately. I had a lot of driving to do later the same day and she did not want me to take the risk of driving without the tire being changed. I arrived and was met promptly by Danielle who gave me the cost before the work was done. The fix was fast -- I was in and out in under 90 minutes AND they washed the car for me. Overall, a great experience.

I would recommend this dealer.