Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.6  
Overall Experience
3.6  
Price
3.4  
Quality of Work
3.6  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Happy Mini Owner on 6/23/2019 at 12:48 AM. Helped by Stephanie Dobash.

This is my second review of mini Mt laurel. I recently purchased my third mini and the service not only was great during the process but continues to be excellent. Because I live close to an hour away, my excellent salesperson Stephanie delivered the registration to my home because she had to in town, and therefore saved me a trip. I have since texted her questions about the vehicle and she responds immediately with very helpful advice. I never received such kind and thoughtful service and highly recommend this mini dealer and salesperson.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Charging for items not fixed

By Nash on 6/19/2019 at 4:29 PM. Helped by Jimmi.

Not only have I been charged for items not fixed, the wrong items have been "fixed", they've tried to charge me for items not requested, and refuse to fix an item stemming from another repair. I'm done with this dealership and Mini as a whole. It's a real shame since I did love the car, one I wanted for over 15 years before buying.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is an excellent dealership.

By Lilyinrain on 5/8/2018 at 1:25 PM. Helped by David Chilleri, James Dagastine.

They are honest people and willing to help. David Chilleri (sales adviser) and James Dagastine (service manager) are the two people I really want to recommend. They always respond to email/calls fast and give sensible advice. I am from NYC area but still enjoy driving for two hours to do business with them - it's a truly excellent dealership that is not easy to find nowadays.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2nd time around unhappy!!!

By Mini Fan on 1/28/2018 at 12:47 AM. Helped by Ben and Tom Sales Managers.

My wife and I purchased a 2017 clubman, we negotiated everything over phone due to living 1.5 hrs away, it was a perfect way to buy our dream car and everything was perfect. Now 1 yr later , trying to purchase another car from this dealer was like pulling teeth, they even sold the car I was interested in out from under me, unfortunately no loyalty to current owners that purchased from Holman in past. Not a good way to keep customers, so the bottom line is that I did buy my second mini , but not at Holman mini. Seems that they want to do business with locals and not customers who live miles away. 👎

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!

By 1212ella on 1/27/2018 at 7:08 PM. Helped by Dan Hodges.

This was my first experience at this dealership and let me tell you this is by far the best dealership i have ever been to. The service in all the departments seemed astounding to me. The moment you walk in the receptionist is smiling at you, to the gentleman in finance who explains everything quickly but detailed. I had bought my mini from Volvo of Princeton and let me tell you over the years I have had trouble with this car. I had problems from day one with the car and with Volvo of Princeton. Just last month my mini decided to call it quits on me and I turned to Mini of Mt Laurel to have them service it. Jay was great! He reached out to me and kept me posted on the results of my car. After about a week he had to give me the bad news that my car was basically junk. It would be more to fix it then it was actually worth. Jay was beyond helpful in his part even referring me to such a great sales employee, Dan! After finding out that my car was $500.00 trade in Dan got together with my parents and I and found the perfect car for me! Though it wasn't a mini, Dan was knowledgeable and knew what he was talking about. He sat and listened to me when I explained my financial situation and made something that should have been out of my price range, work for me. I give high praise to the person who gets respect from my father, Jose! I know my Father is very fastidious and Dan was able to go above and beyond what we had all expected. He was upfront about everything and still his customer service had me smiling even when I was worried about a transition from a Mini to a Ford Escape. Dan answered every question that I bombarded him with and if he didn't know he was running to find the answer. When I was worried about a Bank taking the loan Dan immediately checked up on me and my family offered refreshments and even offered his prized comic books to help ease us.From the time you walk in the door to the time you walk out with the keys, value and service is everything. I have alot of gratitude and admiration for all the work you did Dan! Thank a bunch!!

I would recommend this dealer.

Overall Rating

3.3  

5   Friendliness
3   Overall Experience
2   Price

The GM is the one that blow the deal

By Ken Hillgrube sr on 4/16/2017 at 10:38 AM.

Roseanne was doing a great job but the GM.got involved and mess up the deal I think that Roseanne would have gotten the job done if the GM did not get involved

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quality Service with a Smile!

By Rocket2 on 2/28/2017 at 10:26 PM. Helped by Jaye.

Sometimes when I am driving past Mini of Mt. Laurel, I stop in with a question. The service members always greet me with a smile and ask me what kind of help I need. I love the top notch service and the willingness to answer any of my questions about my Mini. They are never too busy to help!!! Thanks so much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service Department!

By Cronkite on 9/23/2016 at 9:14 PM. Helped by James, as well as Ben.

James did an outstanding job. Our visit was for an oil change for my wife's 2015 Mini Cooper S convertible. We waited in the lounge, had snacks, watched TV, and we also had a nice visit with Ben Webb, our sales associate (who we believe also did an outstanding job when we purchased our vehicle). It took less than one hour for our vehicle to be serviced, and the work was done to our satisfaction (and our vehicle came back nice and clean). We highly recommend Mini of Mt Laurel NJ to our family and friends!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE! Worst dealership I ever encountered.

By Wolverine1 on 9/2/2015 at 5:23 PM. Helped by right now, Mini financial.

Turned in my leased vehicle and am being charged over $1,200!!! Excess wear and tear, mechanical problems and tires??? This car is immaculate! There is hardly any sign of any wear and tear unless they took a hammer to the car after I turned it in! Outside has a few tiny little stone marks on the front due to the lousy design of the front portion of the car that is too round and low. Anything on the highway will hit this front end. One little door ding on the passenger side about a quarter of an inch long. Had a $400 stripe job done on the car which will elevate the selling price. Inside is immaculate. Looks brand new. Brake light comes on even when you aren't even close to needing them! I had them checked by Mr. Tire and was told the brakes were fine and did not need repair. They didn't once squeak and worked very well (for a Mini) Could not get the light to turn off. Just another way they suck money out of your pockets. Maintenance lights come on way before they need to. Clever, Mini. clever. Lights come on early, you bring it in to a Mini dealer and they don't tell you and perform the work and charge you for it. They want to charge me for 4 new tires because one of them is not the same make as the others! I tried to get the same tire but it wasn't available and I needed the tire that evening since the other one was flat. What are you supposed to do? You need one tire so you say to the Tire person, well, give me four because Mini demands it?? Really?? The car is like driving a toy. It is not well built and if you get hit you are probably dead. I don't care how many air bags it has, this thing is too small. It seems like fun in the beginning but that wears off real quick and you wish you bought something else. Be wary of the disposition fee, they WILL charge you for it when most dealers waive it even if you do not buy from them. I have turned in MANY cars off a lease. I have never, ever been charged a penny. Also, be wary of the tire tread on the tires they give you. Supposed to last 60000-80000 miles but when you take the car back with only 44000 miles on it, they tell you to replace them. Isn't that a problem they should take up with the tire maker? Why am I paying for new tires when they are supposed to last so much longer? DO NOT buy from Mini of Mt. Laurel. If you really want a Mini, go to another dealer. I am about to fight them about all this with my Attorney. Keeping my fingers crossed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expectations exceeded!

By Zillon on 10/4/2014 at 4:18 PM. Helped by Erich, Kathleen.

Long story short, I discovered a small oil leak on my 2013 JCW GP while performing an oil change in my own garage, and I wanted to make sure that it was addressed ASAP. Other Mini dealers in the area were unable to either accomodate my schedule or get me in on such short notice, however, the fine folks at Mini of Mt. Laurel were not only able to get me in, but they also were able to take care of a minor hatch rattle, and they replaced my cabin filter and performed a brake fluid flush as well. I was in and out in an hour and a half, which blew my expectations completely out of the water. Now that's how you do service. Well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

When I arrived at the Dealership I talke to Rose Howard...

By chevcol10 on 10/2/2013 at 3:58 PM. Helped by Rose Howard/ Mark Hart.

When I arrived at the Dealership I talke to Rose Howard and I asked her about the Chevy Colorado . She was knowegable about the vehicle and asked me if Iwanted to take a test ride. Rose was very friendly and easy to get along with, she was not pushie . but very helpful. Igave her my keys to look over my trade and she gave them wright back . Then when I filled out the credit app. I wrote my employor down. She did`nt talk about my job at all and thats a big plus with me . The hole visit from start to finish was the best buying car exsperiance I`ve ever had . I will recomend Rose Howerd and Mini of Mt. Laurel to everyone. Thank you Frank Scalzo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Mike Perno is a personable and accommodating...

By cgal on 7/24/2012 at 1:00 AM. Helped by Mike Perno.

Mike Perno is a personable and accommodating professional. I did not purchase my car here (only because they couldn't locate it) but I will definitely travel the one hour to service here going forward. I had quite a few questions and Mike was able to answer all of them in straight up, credible way. Car finished sooner than committed time. Thank you for an excellent experience, Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

March 24, 2012 I bought a used 05 MINI...

By motogordo on 3/25/2012 at 2:55 PM. Helped by Jay in Parts & Kathy in Service.

March 24, 2012 I bought a used 05 MINI Convertible from Lenihan Motors, since they were the only one who happened to have one of these used cars. After leaving there, I went right to MINI of MT. Laurel to ask a few questions about the car I purchased the day before. Kathy , who is the service manager sent me to see Jay in parts since I had lots of questions about my car and also to find out about a windscreen. She and Jay were very very polite and knowledgeable. They had the windscreen in stock and Jay popped it on my car. It really works. Every MINI should come with it. It wasn't cheap ($490) but very necessary unless you want to be blown all over the place in the cabin whether the top is up or down. LOL. I also asked them different service questions and Jay answered all of them. I will use them for all my service and warranty repairs since I purchased the "Continental" extended warranty for 24 months. The dealership even had one of those food trucks outside and they were offering free pretzels, pastries and soda to celebrate Easter. They even had a 6 ft. Easter Bunny inside walking around and talking to the customers. This is what I call a "Class A" dealership. The Holman Family of dealerships are top notch and they should be proud of all their staff. Gordon P. Lief Delanco,N.J. 08075

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, Great experience. Drove from Baltimore to...

By Datsun1500 on 3/8/2012 at 11:29 PM. Helped by Sara Parker, GracieAnn Ludwigsen.

Great people, Great experience. Drove from Baltimore to purchase a pre-owned car. Why would anyone drive 2+ hours each way to buy a used car? Because of the great people at this store.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman very helpful answered all questions and no push...

By raysr on 9/10/2011 at 3:39 PM. Helped by Mark Morace.

Salesman very helpful answered all questions and no push to buy took two test drives on differnt models. Had all paper work and pickup time on Schedule.Was able to reduce price by $ 500.00 he told me up front caught not reduce price buy much.

I would recommend this dealer.