Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
4  
Price
4.2  
Quality of Work
4.2  
Service
3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lying about the car key

By ManuellaAna2081@ on 6/2/2019 at 1:42 PM. Helped by Brandan blinm.

On May 31 2019 I went to mini Peabody ma at 209 Andover st Peabody Ma to order a extra key from a rental car from enterprise . I asked when I would be able the get the key , the salesperson said on the next business day , and they would call me on the next day , on June 1st I called to pick up the car key and the salesperson said he send direct to the enterprise . Iwent to the enterprise to get the key and the enterprise said they never received any key from Mini Cooper dealership . Today it is Sunday , and the Mini Cooper dealership is closed . They should train their employees to not lie to their costumers I am really frustrated

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By ErinR018 on 2/17/2019 at 4:58 PM. Helped by Jared Lesiczka.

We went in to Mini of Peabody on a whim, and ended up buying a pre-owned Mini Countryman S. Jared was easy going and fun to work with. We never felt pressured. They had a fantastic car on the lot that was exactly what we were looking for and they brought the price down to our budget...an offer we couldn't refuse! We're really happy with the car and the service. We'd highly recommend the team at Mini

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best birthday gift ever!

By eightythree83 on 1/17/2019 at 2:41 AM. Helped by Brig Currie, Richard Tran, Gary Simard, Brenna.

This is a retrospective review for my mini convertible acquired last year. I wanted to built a dream car for my 49 yo birthday to indulge myself. I first visited a dealer in Boston but was not happy with them. When I paid a visit to Mini of Peabody, I was very impressed and glad I made a right choice. The sale staff was extremely knowledgeable, easy to communicate, and gave valuable advice. After through discussions and test drives, I learned a great deal about what suits me the best. Then they made special efforts, stretch their budget to meet my demands and satisfy my needs. Within 7 weeks, my dream car was built from the scratch and punctually delivered on my birthday. In additional to their professional knowledge about car, they were also very considerate and extremely patiently to help me, even a few months after the sale. A client service visited my house, in the bitter cold winter day, 30 miles away from the dealership, to help me with questions I had about this car (I never drove a convertible before and I was not good with car). Emails were sent for the follow-up to ensure that I was happy. Mini of Peabody makes a difference in my car purchase experience. A car is not just a vehicle, and the purchase experience is more than a transition, but a wonderful experience about acquiring new knowledge and an opening of chapters with new life styles. Thank you, Mini of Peabody!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing But The BEST

By Courtney on 1/9/2019 at 10:06 PM. Helped by James Carven, Charles, Harley, Jared.

My son has wanted a MINI for the longest time before he ever got his license. Our friend Cidalia referred us to go see Jim C. From the first visit to the dealership I was very impressed the way we were treated by the whole team they have in there. Jim and I sat down and went over the cars that were available in my price range, Charles took a drive with me in a few. Harley made the financing painless and when I took delivery of my car Jared went outside in the pouring rain with me to go over every option in and around the car. Everyone involved in our car buying process was wonderful and awesome to deal with. They actually made the whole process fun and my son is ecstatic that he finally got his MINI. I would definitely recommend MINI of Peabody to anyone in the market for a MINI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VIP exprience

By eightythree83 on 1/6/2019 at 12:01 AM. Helped by Francisco Espai.

It has been my best dealership experience whenever I visit Mini of Peabody. I have been treated as a VIP customer since my very first visit, and it continues for every time of my visits, even for just a very simple and non-expensive service or parts purchase. This dealership is definitely not a push-sale environment, instead it offers customers a comfortable and friendly setting where their specialists listen/understand my needs and provides the best advice that suits my circumstances. In addition, this dealership makes special arrangements to accommodate me, and have been extremely patient with me (which reminds me the great, old world, family run, nice shops in Europe where every customer is treated as a VIP-- which is extremely rare for such a large size of dealership). Overall, this dealership offers "human-touch" experience, plus professional and honest attitude/service. It makes me want to go back again and again. I will certainly recommend this dealership without any reservation!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lease

By Patriots84 on 12/31/2018 at 11:20 PM. Helped by Gary.

We leased a vehicle from them in 2016 and they contacted us to turn the car in early and receive a new car . We talked to them on the phone before driving an hour and a half and were told everything was all set and agreed to the new payment. We drove to the dealership just to be told the payment was going to be higher than the agreed amount and they basically lied to us just to get us into the dealership. We wasted miles on the lease we have just to be told something completely different than what they told us on the phone. I asked to see Doug the one that made the deal and the manager said it wouldn’t be a good idea. I will turn my lease in and never do business with them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third purchase and still happy!

By MINILOVER on 10/4/2017 at 10:21 PM. Helped by Rich Tran Jim Carven.

I’ve purchased 3 vehicles through MINI of Peabody and each time had an excellent experience. The sales department isn’t pushy like some other dealers and the service department gets you in and out quickly. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Our first painless car buying experience

By Lpostel007 on 9/28/2017 at 4:21 PM. Helped by Louis.

We were just bracing ourselves for the usual b.s. Not necessary this time buying a 2015 mini from louis. Maybe because we both share the same name. Clean, seriously dog friendly, no pressure, large inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Faxon3 on 9/28/2017 at 2:35 PM. Helped by James Carven and Gary Simard.

I had a great experience buyinga car from Mini of Peabody! They were professional and polite, listened to my needs, and made the process quick and easy! They have gained my trust and I will definitely refer family and friends to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mini of Peabody is great!

By meghanb on 9/28/2017 at 1:55 AM. Helped by Adam, Jim, Harley.

I had been looking to get out of my lease for several months and I had also been to countless dealers trying to make this happen after months of failing to make this happen I finally decided to give Mini of Peabody a shot. Mini was the only dealership on 114 that truly wanted to earn my business and not just rip me off. They went the extra mile and got me out of my lease and into a used vehicle at a very affordable price. I was shocked that they were able to help after every other dealership gave me the run around for days and sometimes weeks. I am very satisfied with the way I was treated everyone at Mini was awesome! Next time I am in the market for a vehicle I will make sure I go to Mini. This place is truly one of a kind and I would recommend this dealership to anyone that is in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my MINI

By Eddie B on 9/27/2017 at 9:03 PM. Helped by Richard, James.

I don't normally feel obliged to review customer experiences, but hands down this was the best car buying experience I've had. Staff are very low pressure, very friendly and they seem to avoid the game playing and time wasting that is seemingly so prevalent.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

MINI Mistake

By MINImistake on 9/13/2017 at 1:01 PM. Helped by na.

Dishonest and disingenuous. They will do anything to sell you a car, even if it means telling you lies directly to your face. They do not care about their customers whatsoever. And their sales force either do not know much about the cars they are selling or just make up info on the spot (which is wrong, based on research I had done prior to visiting). Unfortunately, I fell for their slimy tactics, and now I'm stuck with a car I don't like and don't want. Not much I can do now - just counting the days until I can trade it in at a reasonable price. Can't say I would recommend buying a MINI at all, but if you do go that route - I would recommend going to another dealer.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

HORRIBLE...DO NOT SHOP HERE

By CatCat on 3/16/2017 at 11:11 PM. Helped by Jim.

DO NOT SHOP HERE! I was LIED to by a SALESMAN and their MANAGER. I went there to look at a Nismo. I told the salesman that I was looking for a car with AWD, because my current car was FWD. I wanted something that handled well in the snow. He said NOTHING about the Nismo being FWD, even after I made that statement about specifically wanting AWD. Two days after I brought the car home, I found out it was not AWD and I was very upset. I spoke with a manager who told me that it would have been difficult to return the car at that point. He made a deal with my Fiance and I- he would give me 4 new snow tires WITH wheels. I had to go back 3 more times before I got my new tires. On the last trip, I found out that the MANAGER LIED to both of us and did not give us the wheels with my tires. Thanks to them, I now drive a car I never wanted and get the pleasure of shelling extra $$ out to have my tires mounted by a garage every time it snows. Oh, and today I found out that they gave me DIRTY oil. I've only driven 2000 miles on it, barely, and my oil is completely black. NEVER, EVER shop here! I regret it!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience.

By Tbell3 on 6/28/2015 at 3:43 PM. Helped by Rich Tran.

We recently purchased a used Honda at Mini of Peabody and couldn't have been happier with the whole experience. Rich Tran our sales adviser was friendly yet professional, and in a no pressure environment made buying this car a no brainer. I highly recommend Rich and really felt i got a fantastic deal. He followed thru on everything as promised and the whole dealership just had a real nice vibe to it. It was unlike any other car dealership, Need a new Mini or a top self certified used car like we purchased then see Rich. You will be happy you did and no we are not relatives. I was just really impressed with the treatment we got. Thanks Rich and thank Mini of Peabody! Tim Bell Gloucester

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like we bought a Rolls Royce!

By BobC on 5/18/2015 at 8:28 PM. Helped by Rich Tran.

From Start to finish... Sales to Service... Friendly and Professional... Could not have asked for a better buying experience... We are on our 5th Mini and my wife wont own anything else... Rich Tran, our Sales Rep., could teach Customer Service ... John in Service is excellent... Communication via phone and email were quick, consice and acurate. These guys make you look forward to your next purchase. Do yourself a favor, go see Rich Tran at Mini Peabody for your next Mini... You'll know what I mean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By armaggiore on 3/13/2015 at 7:50 PM. Helped by Louis, Jim, Joel, Mark.

So excited about my new MINI, and the wonderful service I received. I've bought and leased in the past, and this was the lowest pressure, most pleasurable experience yet. I recommend to all looking for an awesome car and wanting to get it from pros!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A Quality Car-Buying Experience!

By the_Hedgehog on 12/20/2014 at 10:13 PM. Helped by Rich, Joel.

The salesperson, Rich, was amazing! He was very knowledgeable about the different Mini models and has been with Mini since BMW took over. There was no pressure to buy and he made sure I got a great discount. Would absolutely buy again from Mini of Peabody. I can't comment on quality of repairs, as I haven't needed any yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in just after Thanksgiving to search for my...

By bridgetteb on 12/23/2013 at 4:06 AM. Helped by Wayne Altavilla.

I was in just after Thanksgiving to search for my absolute first car ever! (Congratulations, me!) I had my boyfriend, and my trusted car expert best friend with me throughout the whole process, not that I needed them! I searched around for a while, and was about to settle for a Toyota or Honda, when my boyfriend reminded me "YOLO." I have wanted a Mini Cooper since I was a little girl. Why not?! I happened upon Mini of Peabody somewhere in my search, and sent a few very prompt, helpful emails with Wayne. I have to say, he is the most efficient, knowledgeable, FRIENDLY, and trustworthy salesman you could ever hope for. He was patient with me, and even drove my car down the road to a place of my choosing for a pre-buy inspection. He made sure the car was completely fixed and shiny and like-new before I drove it off the lot. Wayne was so helpful, and so far, I absolutely LOVE my car. He made sure I was very confident in my purchase, and is always a text message or an email away. Once I signed the paperwork, he didn't disappear. Wayne is there when you need him, even though he is surely drowning in clients eager for his 5-star customer service!! For right now, my little Chili Red 2008 is the absolute perfect fit for me. I could not be happier! Thank you so much, Wayne!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Getting a new car can be stressful, thankfully it...

By christophermdevine on 10/18/2013 at 10:37 PM. Helped by Ryan Turner.

Overall Getting a new car can be stressful, thankfully it wasn't for me. Ryan Turner was my sales guy and did a great job, no BS. Yes you want the most for a trade in, and want to pay as little as possible, getting to a comprimise with the dealer's price. Ryan was a straight shooter, and I would deal with him again if I bought another mini. no pressure to buy the extras. Ever see "Fargo" where the customer filps out over the "tru-coat" getting spring on him? nothing like that here, want a Mini, get it from these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a used convertible. I saw a 2006 Mini...

By JohnCRobinsonJr on 9/13/2013 at 1:49 PM. Helped by Wayne.

I was looking for a used convertible. I saw a 2006 Mini Cooper S sitting outside the dealership. I went in and talked to Wayne Altavilla. Wayne and the rest of the staff were very friendly. The transaction was very easy. I was treated fairly on both the price of the car and the price for my trade. Financing was effortless. The dealership did about $2000 worth of work to the car after we made the deal. They did not charge me for this work. Several days after I bought the car the battery died. The dealership took the car in on a Sunday morning, gave me a loaner, and replaced the battery at no charge. I have been back for service one more time. The receptionist, the service writer, and the rest of the staff were great. Service was preformed quickly while I waited. The waiting areas are comfortable and stocked with drinks and snacks. Wifi is available I would recommend Mini of Peabody and Wayne Altavilla

I would recommend this dealer.