Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
2  
Friendliness
2.3  
Overall Experience
2  
Price
1.8  
Quality of Work
2  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Over and above service department

By bcurcio on 9/24/2016 at 10:08 PM. Helped by Robert Lieler.

The new manager of the service department is excellent. Dealt with Robert when he was at Tempe Honda. He continues to go above and beyond for us.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Seriously?

By Bekum on 7/28/2016 at 3:57 AM. Helped by Victor, Steven, Josue.

They don't listen. I find myself wondering why I bother returning. Every time I leave the facility I am irate. I can ask for an estimate or diagnostics MULTIPLE times and it's NEVER addressed. Poor communication all around. If the customer lists A, B and C as issues... you take note and you address them. You don't ignore the client and not enter it into the notes. Good notes makes for better diagnostics. (Don't get me started on their poor diagnostics. They couldn't keep track of which bulb was in which headlight.) I ended up leaving them this time with MORE issues than I had arrived with. Makes you wonder... Never again. At one point I needed ac fixed and an oil leak. I was quoted well and above my budget and had to regrettably go without AC through the hottest 2 months in AZ. That same night the representative texted me and ask me how much I could afford...like the price was suddenly negotiable. Seriously?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Dealership

By T on 6/3/2016 at 5:08 AM. Helped by Steve.

If you like spending $850.00 to repair a window that won't go up or down this is the place for you. Was charged $450.00 by Steve to diagnose a clutch issue, then called a told it would cost $2400.00 to fully complete the repair. I said xxxx no .Went around the block and bought a new Fiat and traded in the Mini.Would never buy another Mini Cooper especially from Mini of Tempe.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sleazy Sales Practices

By MINI 123 on 2/2/2016 at 7:23 PM. Helped by Wally Cahill.

Incredibly unprofessional. Beware of Wally Cahill. He comes off as a friendly guy but will take advantage of you if given the opportunity. Don't fall for their "mandatory" LoJack scam add-on for $525. Hint: it's not mandatory no matter what lies he tells you. He got angry claiming they were losing $700 on the deal. Another blatant lie. Once the deal was signed, he turned around, red in the face, and walked away without another word. I could go on and on; just proceed with caution if you must. Remember, he's a car salesman and will say anything to get the deal done.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Dropping off a Mini after a lease

By Bad break up on 9/7/2015 at 2:41 PM. Helped by No introduction.

When we dropped off the Mini after our lease was up the experience was like a " bad break up" . They went over the car with a fine tooth and comb ( which was to be expected). There was no hand shake or introduction . We did not get a thank you at the end of the process, they just walked away . The Mini was fun while we had it! But needed something bigger.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Lightbulb nightmare

By Ammonsmith on 2/6/2015 at 6:04 PM. Helped by idk.

I went to Mini of Tempe for a simple fix of a lightbulb. Its taken the service department four days to try and figure out how to fix the light. Really? Its a lightbulb... The first day i brought it in i was told it would be any easy fix and would only take an hour. As other guests brought there vehicles in for maintenance, i waited patiently for an update on my vehicle while i sat in the lobby. I noticed 2 others who had received an update on the status of their vehicle as i i still waited without any info on what was happening on my vehicle. Over two hours later they finally informed me that they located the problem and would have to hold my vehicle over night because they didn't have the part to make the repair. I understood the situation and they were kind enough to give me a loner vehicle. The next morning they gave me a call that my vehicle was fixed and ready to go. I headed over to the dealership shortly after to retrieve my vehicle and pay for a very expensive fix for a lightbulb. I inspected the vehicle and the light was working. I drove it home and once i arrived i decided to check it again and noticed my fog light was flickering and shortly after my headlight went out again. With a little disappointment and frustration i called the dealership back and they asked me to bring in back in. So i drove back there to give them my vehicle to look over once again without even an apology they took my vehicle to diagnose the problem. The next day they called me back and have the nerve to tell me that they found the problem and that i was a bad lightbulb. They didn't have the bulb for my vehicle in stock yet the knew that it was a bad lightbulb...I informed them that i have a brand-new lightbulb in the passenger door of my car that they can install if they feel that that is the problem. I also mentioned to them though that i know its not a bad lightbulb because the fog light and the headlight were flickering and then both went out. I'm no pro but it sounds like a wiring issue to me. All in all it doesn't seem like they know what the problem is and they are just replacing random things until the problem is fixed. Aren't these trained professionals? Should they know how to fix a simple light problem. If i wanted to play the guessing game i would have tried to do the repair myself. Terrible and unprofessional and extreamly disappointed in the professional work i was expecting to receive.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Customer Service Fail

By stevearnhold on 9/23/2014 at 12:30 AM. Helped by Steven Pham.

I'm not sure what is going on with the service department at Mini of Tempe lately, but I have received a complete lack of customer service and follow through from their service consultants. I have been dealing with trying to get my windshield replaced under warranty for over a month. The first response was "we don't replace windshields under warranty", my reply "you don't replace defective parts?" Their response was to have me call Penske glass and have them look at it.... Ok...and then what? So after I nudged them in the right direction they finally sent Penske glass over to our house assess the damage. Once the technician looked it over he agreed that it was a stress crack and would pass on the information to Mini. Fast forward 8 days later, on Saturday morning, I finally received a call from service saying they were going to replace the windshield under warranty and would check with the glass company to schedule a mobile repair. It's now Wednesday at 10:00am, still no call. I called the service department and got and I'm sorry I'll have Penske call you to schedule the repair. The following Monday morning I finally receive a call to schedule an appt., said they would call back to confirm. No call back, called to confirm, said they were waiting on Mini to provide them with a repair order number and the service consultant who had been helping me was out for the week. Long story short, made one more phone call to Mini and Josh stepped up and took care of it. The windshield is supposed to be replaced tomorrow. It's pretty sad, as the customer, I had to bird-dog the whole process while being treated as if my problem was insignificant.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a great place to buy a car. Aaron Floman has...

By samthedog on 3/19/2014 at 5:03 PM. Helped by AARON FLOMAN.

This is a great place to buy a car. Aaron Floman has customer satisfaction skills that are second to none. You are treated with respect and dignity. For all you ladies that are looking to buy a mini cooper, Mini of Tempe also has a "woman" as the General manager" This alone says you will not get the usual run around from a dealership. We highly recommend this store.

I would recommend this dealer.

Overall Rating

1.0  

1   Price

Dropped it off w/o a chip on the windshield and told me...

By evo sun on 7/8/2013 at 6:27 PM. Helped by Earl Miller (service manager).

Dropped it off w/o a chip on the windshield and told me it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was not there when the car was droped off. NO CUSTOMER SERVICE FROM THE SERVICE MANAGER!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

This place is as bad or worse than their sister shop in...

By CooperJCW on 3/21/2013 at 1:37 AM. Helped by Tom and Dave.

This place is as bad or worse than their sister shop in Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they really take over the buisness. I you need a great MINI and a huge selection go to Cali or Vegas, thay have twice the choice at a LOT better price on the wallet.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

The dealership put as gasket on wrong which cased...

By lawndart123 on 3/3/2013 at 8:28 AM.

The dealership put as gasket on wrong which cased problems and I was refunded the cost of the service and given a loaner while it was fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mini of Tempe is an amazing dealership. My service...

By Supergreg on 10/6/2012 at 10:46 PM. Helped by Doug O'Donnel, Michelle Petrenko.

Mini of Tempe is an amazing dealership. My service advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the General Manager, Michelle Petrenko. She delivered off the hook world class customer service! Her follow up, timely assistance, results oriented approach and empathy are unheard of in your current view of car dealerships. I would HIGHLY recommend this dealership to anyone considering a MINI. The mold has been broken for me, this dealership acts more like Apple than a car dealer. I will be a long term fan of MOT! Go see for yourself! Greg

I would recommend this dealer.

Overall Rating

2.3  

2   Friendliness
2   Overall Experience
3   Price

I felt their team was very cold. May be I went there to...

By my1centp on 9/14/2012 at 5:05 PM. Helped by 3.

I felt their team was very cold. May be I went there to buy a used car? Not sure..The salesman was very uninterested ( the original guy hadnt come in when we went there).. The finance guy wanted me to buy a used car at market valuation for "Dealer Ready" stock when the car he was selling had major dent and interior damages.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Harvey was extremely informative and helpful, he was...

By kreshnik8 on 6/4/2012 at 1:30 AM. Helped by Gary Harvey.

Mr. Harvey was extremely informative and helpful, he was patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i needed something i would know who to talk to. Thanks Gary.

I would recommend this dealer.

Overall Rating

2.3  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

I own a 2008 Mini Cooper with 19,000 miles. I have had to...

By cwaggener on 4/11/2012 at 1:03 PM. Helped by Doug O'Connell, Earl Miller.

I own a 2008 Mini Cooper with 19,000 miles. I have had to visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to return my vehicle a second time. Most times I have to leave it more than one day even though I have scheduled an appointment. The Service Advisor is a nice guy but often forgets to check if the work has been completed satisfactorily. Where are the quality checks? Who does them? The most recent visit (4/9), he suggested an oil change (upsell) and then forgot to add it to the work order. My car has been in their shop 3 days (work scheduled Monday, needed parts, needed to keep car one more day, when I arrived yesterday, work was unsatisfactory (bumper had gaps) and oil change was missed, needed to order parts again, one more day car is at the dealership--3 days total). Earl Miller initially indicated "It is the best I can do". When I told the Service Advisor about how many issues I have had with my Mini and how concerning it is, he stated "That is why I own a Toyota". What? Really? I am ready to get rid of my mini cooper just because I cannot get satisfactory service at this dealership. Totally unacceptable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I made three visits to MINI of Tempe before I bought one....

By NAFair on 9/6/2011 at 6:08 PM. Helped by Justin Leininger.

I made three visits to MINI of Tempe before I bought one. I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In each instance, I worked with Justin Leininger, and hands down, he is the most pleasant and knowledgeable salesman that I have ever worked with. This is the first car that I've bought in the last 10 years, and I was prepared to engage in the traditional, "in-your-face confrontational" negotiation process that had always been the norm for car purchases, but at MINI of Tempe, none of that happened. The whole car buying experience with MINI of Tempe was pretty unique and it was totally hassle-free. As I mentioned above, I came in three separate times for the test drives, and Justin arranged them all. When I came in to make the deal, Justin was the one who did the initial appraisal on my trade-in. When I made the offer, Justin took it to the sales manager, and came back with a reasonable counter offer. After a minor adjustment on their counter offer, the deal was done. Until it came time to sign the purchase agreement and write the check, Justin was the ONLY person at MINI of Tempe that I dealt with. There was none of the old-time "salesman / sales manager" switcheroo. If you're looking for a MINI, I highly recommend MINI of Tempe. Ask for Justin Leininger.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the letter that I sent to the dealership...

By jason728 on 7/28/2011 at 5:25 PM. Helped by Doug O'Donnell, Jeannie Kerby, Aaron Masciangelo.

This is the letter that I sent to the dealership management staff: I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attention I receive every single time I visit your dealership. Although I've thought several times about sending this email, I've never made the time to do so. However, a recent visit to another dealership turned into one of the worst experiences of my life and really drove home how much I take for granted the genuine "service with a smile" attention I receive at MINI of Tempe. Even though my experience has been consistent with every last person I've dealt with at your facility, there are three people in particular that I would like to recognize for their efforts. No matter how early or late I'm there, Jeannie Kerby has her smile on and she never fails to brighten my day. Aaron Masciangelo was a tremendous help and he went above-and-beyond in helping me locate and purchase just the right tires and wheels to replace my OEM set. The last person I'd like to highlight is Doug O'Donnell. By far, I've had more dealings with Doug than with any other employee and in my eyes, Doug is the face of MINI of Tempe. I can honestly say that I have never received such courteous, consistent and thorough attention from anyone in any industry. Doug has proven time and time again to be sincere, honest and knowledgeable. When Doug says that he will do something, I know that I can check it off of my list because it will be done accurately, with attention to detail and in a timely manner (his follow-up skills are just icing on the cake). Doug's personalized greetings and handshake are more like those of a friend than a service advisor. Whatever you're doing, keep doing it because you've definitely got a winning formula and team at MINI of Tempe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything great....love the car and the employees....

By gsheri on 6/27/2011 at 10:40 PM. Helped by David Smith.

Everything great....love the car and the employees. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came in LOOKING for a new car - needing one. Cindy...

By baa4me on 6/24/2011 at 2:40 AM. Helped by Cindy Trevarthen.

I came in LOOKING for a new car - needing one. Cindy showed me cars in my price range, no big deal there. Next she inquired about my current lease. An hour later (after explaining what she meant) she "bought" my near-to-end RDX, paid off the balance to Honda Finance and used the balance as the down payment on the Mini. I avoided the hassle of the lease turn in - I just gave her the keys to the Acura and she handed me the keys to the Mini, several thousand dollars cheaper (and MUCH easier) than it would have been otherwise. Cindy's job is to make Customers satisfied while selling cars. I hope Tempe Mini appreciates the real value they have in this individual. She accomplished everything Penske expects from her, saved me hours of hassle in the whole lease end horror and put me in a car I absolutely love. She was even nice enough to explain the weird Comfort Access system again the next day. You couldn't ask for anything more. From a dealer or a salesperson. In this case both earn a 6 from me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I have been considering a MINI for some...

By thetracys on 6/14/2011 at 5:42 AM. Helped by Justin Leininger.

My husband and I have been considering a MINI for some time. Since there is no MINI dealer in Prescott, we contacted MINI of Tempe to find out if a MINI was the right car for us. We had the good fortune to work with Justin Leininger. Justin was prompt and efficient. He knew everything about MINIs. He answered all our questions and offered lots of pertinent information to help us in our decision-making process. We test-drove 3 different MINIs twice - first me and then my husband - and Justin was great throughout the whole process. He was professional, enthusiastic, polite and helpful. We never felt pressured to buy something we didn't want. He helped us find the right MINI for us. Our purchasing experience was delightful. We recommend MINI of Tempe and Justin Leininger to anyone in the MINI market.

I would recommend this dealer.