Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC & QUICK!

By juliehoepker on 1/20/2016 at 1:35 AM. Helped by ANTHONY, JOHN, ALEX.

WANTED: GREAT CAR, GREAT PRICE GOT: AMAZING CAR, AMAZING PRICE LOVED THE SERVICE, AND POSITIVE ATTITUDE WOULD RECOMMEND TO ANYONE BOTH THE DEALERSHIP & A MINI ANTHONY, JOHN & ALEX ARE ALL FANTASTIC PLEASE GO IN AND CHECK THEM OUT!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great Experience at Mini of Universal City!"

By Nancy Walsh on 1/19/2016 at 4:48 PM. Helped by Anthony Marshall.

Honestly, I hate going into dealerships to buy car, I always hesitate to start talking to a sales advisor as they have a bad record of being "pushy" and dishonest, until I met Anthony Marshall yesterday and he totally changed my opion of this experience! He was such a pleasure to work with, very knowledable and helped me of where I needed to be to be able to purchase the Mini I wanted. I highly recommend Mini of Universal and ask for Anthony Marshall to assist you, he can perfom miracles and get you in the car of your dreams!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!

By nlk2016 on 1/11/2016 at 2:57 AM. Helped by Anthony Marshall.

Anthony Marshall at Universal MINI was an absolute pleasure to work with. He went above and beyond to get us the best value and experience. The entire purchase was great....from the initial inquiry to the test drive and then the final purchase. I would highly recommend Anthony and the Universal MINI dealership!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well worth the drive!

By Ericgbauer on 1/5/2016 at 2:15 AM. Helped by Anthony Marshall, Billy Slavens, Tommy Hall.

While I've also had a pleasant sales experience at another SoCal MINI dealer, that place's service department turned out to be a huge source of frustration and wasted time. Universal City MINI however is different. From Sales (Anthony & Isabel) to Service (Billy & Tommy), they all care about the brand's products and their customers' satisfaction. I highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the only Mini dealership you should buy from

By Marybeth on 1/4/2016 at 9:28 AM. Helped by Anthony Marshall.

Not going to lie. I had a miserable experience at Nick Alexander with my first Mini (the car was great but the sales and service experience was absolutely horrible) and as a result, was seriously considering NOT leasing a second Mini three years later. I decided to give another dealership a chance and I have to say I am glad I did. Anthony at Universal City Mini made the process so much less soul crushing than it was three years prior. I highly recommend you visit this dealership and work with Anthony and his team. You're welcome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!!

By MiniMiniOhMiniMini on 1/4/2016 at 12:02 AM. Helped by Anthony Marshall, Head of Finance.

Our sales person Anthony Marshall was really nice, he was super friendly, spent a lot of time working with us, and gave us a great price - he got us to where we needed to get. Not too persuasive, but persuasive enough to get us to seal the deal then and there. We walked away really happy with our car, which is really awesome!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership. Great employee!

By TheKims on 12/31/2015 at 10:46 PM. Helped by Anthony Marshall.

Worked with Anthony Marshall to lease a mini. He was very personable and knowledgeable. Made leasing the mini painless and enjoyable! Thanks to the staff for my brand new mini!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Extremely satisfied!

By Jccornejo092 on 12/29/2015 at 9:57 PM. Helped by Anthony, Marshall.

I walked into Mini and was quickly greeted by Anthony Marshall. I told him exactly what I was looking for and he quickly showed me where the car I was looking for was located. He did not try and up-sale me on anything. He was extremely knowledgeable and professional. By far the quickest most efficient car purchase of my life. If I am ever in the market to buy another Mini I would go back and seek Anthony. He Gives car salesman a good name. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Joining the Mini family

By TheBrowns on 12/23/2015 at 6:24 AM. Helped by Anthony Marshall.

Typically, I dread the car buying experience,however, going to Universal City was completely different. The team that worked with us from Sales, Anthony M to Finance, Tony were exceptional. It was the Best car buying experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By donclemons on 12/23/2015 at 3:43 PM. Helped by Anthony Marshall.

Mini of Universal City...thank you once again for you superb service and friendly staff. Anthony Marshall, thank you for being available to answer all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GRRREEEAAAATTTT

By Aleexx12 on 12/19/2015 at 11:16 PM. Helped by Jason Lipman.

The Customer Service Was Great. They helped me a lot. They give me what I wanted and left a happy person. Thank you so much!!!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Service

By lunamoth on 12/17/2015 at 6:20 PM. Helped by na.

1.0 star rating 12/17/15 First to Review Brought my '06 in for a no charge, company issued, recall repair which could not be done at my regular mechanic's. In addition to that repair, they told me I needed over $2100 worth of "urgent" repairs. I opted to get a second opinion and brought my car to my regular mechanic after they finished the recall job. Of the multiple things Mini of Universal City told me that my car needed to operate safely, only ONE of them was actually true. The other "issues" they identified did not exist! The repair job at my mechanic's cost me $500, a whole lot less than what Mini of UC was seeking to gaff me for! To tell a customer that their car needs work (and making it sound like a safety issue) that is not necessary is fraudulent and unethical. Prior to writing this review, I contacted Mini of UC's service department and HQ about this matter and received "we will look into it" as the only response. If your Mini is no longer covered by warranty, save yourself some money and bring it to a local, reputable mechanic for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer with great deals

By laurab125 on 12/8/2015 at 9:17 PM. Helped by Anthony Marshall.

After driving Chrysler/Dodge/Jeep vehicles my entire life, I happily made the choice to switch to a quality company with quality cars. Anthony helped me crunch numbers so I was able to turn in my current lease (Dodge Dart) which I was very unhappy with, and lease a new Mini Cooper S hardtop. Not only was it a great deal, but my insurance dropped almost $30.00 per month. I didn't feel rushed or pressured. The next day, Anthony called and followed up to make sure everything was taken care of and if I was happy with my car. Oh yeah, and I got a free T-shirt and a beer glass! It's the little things, ya know?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car and great service!

By Deliccato on 12/7/2015 at 6:35 PM. Helped by Anthony Marshall.

Wonderful experience buying my 2nd Mini and first with Mini of Universal City. Anthony Marshall was a great salesman. No pressure and a pleasure to work with. Would definitely recommend Anthony and Mini of Universal City to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car

By dana1 on 11/27/2015 at 10:47 PM. Helped by Marty.

Great experience and great staff especially Marty who helped us in getting my first car. He was really amazing in giving good deals. Everyone was approachable. This place is highly recommended!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Didn't feel pressured

By Brienne on 11/17/2015 at 7:22 PM. Helped by Anthony.

It wasn't my regular dealership experience. They were thoughtful and friendly. I didn't feel pressure from them and they helped work out a price that was right for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Painless Process

By Biskoti on 11/11/2015 at 11:49 PM. Helped by Jason Lipman, Alex Lazovic, Huw John.

I walked in to lease a new 4 door Mini Cooper. Jason simply asked what I was looking for, didn't try to pressure or upsell me any extras. They found the British Racing Green 4 door I was looking for and a few days later I drove home a happy customer. Alex worked hard to get the price I wanted and Huw made sure I was happy with the results every step of the way. I'll definitely go to them again when the lease runs out. Everything was relaxed and easy, even the financing was a breeze.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

good service, bad ending

By hawk911 on 8/15/2015 at 4:40 PM. Helped by can't remember.

Leased a 2011 country man. At the end of lease we had to pay close to one thousand dollars on return fees. From past experiences with other luxury vehicles, like land rover and audi, I have never paid so much. I was charged $300+ for little dings less than 5 inches in diameter total sustained in the left side of the hood from possible careless people opening their doors. Secondly, the tire protection plan that we got was explained to us incorrectly because the tires were supposed to be only replaced if damaged and not worn...extra $300+ (but cost $2800 for the plan). Then the restocking fee, which I understand. But the other two charges were bogus. I will never lease from this company ever. Luxury car with the pedigree if a BMW? Both companies are overrated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mini car... HUGE when it comes to customer service.

By KevinS9999 on 5/1/2015 at 5:21 PM. Helped by Huw, Anthony, JD.

I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you can't because they took your keys and you're stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they don't do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini from Mini Universal City and needed (yes, needed), to upgrade from a manual to an automatic. We came in on a Monday morning and met Anthony, the salesman. Anthony digs cars.... and he knows his stuff. He explained everything that was different between the 2013 model we were turning in and the 2015 model we were driving (these cars are super-cool, btw.) Also Anthony is a fun guy to deal with. They appraised the 2013 car quickly, and presented an offer. We met JD in the sales office (who also really knows his stuff). They explained everything about the new lease. We needed a little time to think about it so we left. Over the next few days we communicated with Anthony via email and text. He always answered our questions quickly - even on his day off. I also had the pleasure of an email exchange with the General Manager of the dealership, Huw (yes, that's how you spell it.) Huw is also a no-nonsense guy who's committed to customer satisfaction. There was an issue with this lease that I felt the dealership could correct, and Huw did everything he could to make the deal work. We're both very busy so I asked if they would prep the car and have it ready for us after work (which was about 8pm.) The said no problem. We showed up, and we parked right next to a brand new grey 2015 Mini Cooper base with a moon roof, racing stripes and Union Jack on the roof. It was detailed and had a huge SOLD sign in the window....it was waiting for us. The check-in of the 2013 car and signing of the new lease took about 30 minutes (again, no nonsense.... JD had everything ready and Anthony got us going quickly.) Then Anthony stayed after closing to make sure my girlfriend knew what every knob and button did in the new car. I don't think our experience was unique at this dealership. When we arrived there was another couple leaving who couldn't stop saying "thank you" to JD in the sales office. They also drove off in a new Mini. So THANK YOU from us to Mini Universal City as well. If you stop by ask for Anthony or JD and I think you'll be really satisfied too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are beyond great!

By MiniSpyCarOwner on 11/18/2014 at 8:37 PM. Helped by Huw, Tommy, Phil, Rigo, Marvin, Jose and Steve in Parts.

I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar with all of the "regimes". The current one is by far the best! Huw is the new GM and along with Tommy as head of service, and Phil as my fave service adviser, have taken spectacular care of my vehicle for this latest visit. I needed four new tires and got the best price available, as well as a transmission issue that was taken care of and sorted out far beyond my expectations of any dealership or service establishment. I can't say enough good things about this place! If you are a true Mini enthusiast, and your car is an older model, don't be afraid to bring it in to these guys. They will show you the same care that you have shown your car. They have a great respect for those of us with earlier model Minis as well as folks with newer ones. First-Class A-One!

I would recommend this dealer.