Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By janeM on 8/22/2017 at 7:37 PM. Helped by Servero Gonzaga (sales) Abe Alyassir (Finance Manager).

We just purchased a new vehicle from M'Lady Nissan. We love our new Rogue. Our salesman, Severo was wonderful. Abe, our finance specialist was amazing. We would totally recommend both. We will find out (hopefully not for awhile yet) about the service dept. Yet we are very happy that we have free oil changes for the life of our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Center

By chardt27 on 8/10/2017 at 12:34 AM.

The service center's customer service team are friendly, respectful, and willing to listen to your concerns about your vehicle. On point with time estimates. Comfortable waiting area. Necessary repairs are usually resolved with just one visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Zerocool on 8/9/2017 at 7:31 PM.

Was very happy with my purchase from Mlady. My mother bought a car a year ago and referre me, my wife and I just purchased a new Pathfinder SL. Got a much better price then we were quoted at another dealer in Libertyville.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome!

By Jhochbe on 8/5/2017 at 2:59 PM. Helped by Jeremy Heymond.

Sam O. Was very knowledgeable and sold me on my new rogue! He was very personable and really wanted to know what kind of driving I would be doing to get the best car for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thank you so much!

By RCampbe3 on 8/3/2017 at 7:48 PM. Helped by Elaine.

Everything was great, Elaine was great. I got there, the loaner was ready, and after everything was taken care of she called and I picked up my car. What more could you ask for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service for over 30 years

By Anthony Tristano on 8/3/2017 at 7:41 PM.

My 300ZX is 30 years old. It has been kept in excellent condition by this dealership in an honest, professional and, at times, economical manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Christine89 on 7/28/2017 at 9:42 PM. Helped by Abe.

It has been about 4 days since my recent visit to M’lady Nissan and I am still just as happy as I was then. I was recommended by a family member to go and see Eddie, so I made an appointment and drove 45 minutes to see him. He was friendly but firm and straight forward which I loved. He let me know that the situation I was giving him was unbelievably tough but he would do what he could. After being there about 2 hours I was sure I was leaving with nothing but he was able to work out a deal and I left that day leasing a brand new Rogue! My credit isn’t the greatest and I had so much negative equity on my previous car I was sure that nothing could be done but he turned my negative into a positive and took great care of me. Eddie is the man to see at M’lady Nissan and if you make an appointment, you won’t regret it! Also Abe in finance is awesome, kind, and made the last part of my experience easy and relaxing. I would recommend this place to anyone because they made me feel welcome and took care of me, even the owner took time out to talk to me and make sure my experience was a good one! Eddie is awesome and M’lady Nissan is the only place I will got to from now on! Thank you!

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price

It was fine, no issues.

By tjg2711 on 7/25/2017 at 7:44 PM.

My honest opinion, I had no issues and everything went as well as I expected. I would tell my family and friends to visit your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place

By hawksfanjack22 on 7/25/2017 at 3:11 PM. Helped by Drew Westermeyer.

Everything was great, Drew helped us out in every way possible. Got a great car, and am very pleased at the whole experience. Really great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease purchase

By 1130 on 7/21/2017 at 8:27 PM.

Eddie was great to work with! I have purchased/leased four nissans from other dealers, he was by far the best to work with. I will only lease/purchase from MLady from now on! I was very happy with all the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

routine check up oilchange etc

By helga seeliger on 7/21/2017 at 8:00 PM. Helped by do not remember any names.

everyone was very helpful and friendly from start to finish it was ready in time promised even tho there were a lot of customers in the lounge even inquired about previous tire problem

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By thewits104 on 7/19/2017 at 11:40 PM. Helped by Severo Gonzago.

We had a positive experience. Sales person was excellent and the showroom was clean. Wait was relatively short and Scott and Bryan were pleasant to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Rockpile on 7/14/2017 at 12:38 AM.

Very courteous and helpful service. I was in and out of the dealership quickly and happy for the service provided. I would recommend this dealer's service group to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddie Colville

By weezie on 7/16/2017 at 10:55 PM.

Eddie Colville was easy to deal with, got me out in record time due to my work schedule and pleasant. I would go back to him again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have not had service done yet, but....

By RCampbe3 on 7/14/2017 at 12:01 PM.

I have scheduled service to be done and when speaking to the Elaine, I was pleased with her professionalism and eagerness to get me a time and date that was good for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

1st service for my 2016 nissan versa note excellent car

By Ferro,John1612 on 7/14/2017 at 2:33 AM. Helped by Don't know the employee's name sorry very plessant young lady in service.

Professional, courteous, and informative customer service people. A perfect visit. Time was perfect, and service was great. Very friendly service center will not hesitate to return.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Used car

By Convertible on 7/13/2017 at 11:50 PM.

Pleasant auto only had one fob. No owners manual. Waiting for them over a week. Finance person, friendly and informative Brian Murphy easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great

By Senior Nancy on 7/13/2017 at 7:43 PM. Helped by Can't remember name of finance manager but he was great..

When I brought in my old vehicle, I was always met with courtesy, kindness and able to answer all my questions. I look forward to bringing in my new car when I reach my first 5000 miles checkup. I recently purchased a 2017 Rogue and my salesperson Sam Obenchain was so very helpful, showed me the Altima, Sentra and of course the Rogue. I had seen the Rogue on the road and liked the size and how it looked. I also liked that it was higher than my Maximum and that I could probably see what was ahead. Sam Obenchain let me test drive the Rogue and that was it. Everyone was friendly including the financing manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Purchasing a new car

By J & J on 7/8/2017 at 1:58 PM.

Everyone was friendly. The car we wanted was right on the lot and brought up for our review. Our salesman Sam was especially helpful and patient with our questions. He was very thorough in explaining everything about the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Impressive Dealership

By Vette89 on 7/6/2017 at 8:40 PM. Helped by Richard Ruiz.

My wife and I were impressed with the inventory of cars available, and the knowledge of the people we worked with to purchase a new car. Everyone was very pleasant and Richard Ruiz (Salesman) was very knowledgeable of the many features on the car and demonstrated them very well. This was well worth the hour drive from Rockford.

I would recommend this dealer.