Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Taylor on 6/15/2018 at 10:12 PM. Helped by Michael Nguyen.

Michael Nguyen was a great salesman very nice and approachable from the time I walked in. I haven’t had the best experience with cars in the past and was almost positive I was pressing my luck coming here. He reassured me that they could work with me which they did. I appreciate the ends Michael went through to help me get financed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic experience for an out of state buyer

By Nic Thom on 6/8/2018 at 11:41 PM.

Working with Jim in sales have been an extremely pleasure. This was the 4th dealership I was trying to buy from while out of state (I live near Chicago.) Jim was very direct but friendly on the phone and was willing to work with me mostly via text and email to get this deal done. They were more than accommodating to my banks delays and have made buying this car an absolute pleasure. Highly recommended. Thanks again!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service guy!

By zoe0611 on 5/31/2018 at 2:16 PM. Helped by Taylor is a service person!.

My service guy is very thorough very professional very friendly very consistent and very trustworthy. I will be back to see Taylor and Mac Churchill Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never Bought A Car So Fast

By MrsJordan on 6/1/2018 at 9:11 AM. Helped by Dilip Patel, Seth Baker.

Dilip Patel helped me choose my 2018 MDX. The process was as seamless as it could have been. Seth Baker handled the finance side of things and that was also a smooth transition. I highly recommend MacChurchill Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Thomas on 5/19/2018 at 9:16 PM.

My experience today @ Mac Churchhill has been great! My Sales Consultant Michael Nguyen has been excellent and a Professional in everyway! through out the car buying process Michael has made it easy and also enjoyable. I definitely want thank him and everyone here @ Mac Churchhill for their incredible customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency Battery Cjange

By Acura Fan Boy on 4/28/2018 at 11:06 PM. Helped by Asian in service was fantastic..

Went out to start MDX. Battery dead. Jump started. Called Mac Churchill, and they said to drive over for a new battery. In and out in under an hour. Wow.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE CUSTOMER SERVICE and LIES

By CROSE on 4/26/2018 at 5:37 PM. Helped by Michael Lindley.

Where to start. I took my car into MCA on Saturday, April 14, 2018, for an oil change. No one acknowledged that I was even there for a good 10 minutes. One guy was on the phone and proceeded to let me know that! Finally a guy came over to help. Michael L. asked if I had the "Master Plan" and I didn't know. He rudely asked me if I had ever paid for an oil change there. He told me that I could wait in the waiting area but I left the car there so obviously I wasn't in a rush as it was only 1:00 PM and I was told on the phone that they closed at 5:00. I told them that I was having problems with a tire losing air pressure. Not a problem, they would look into that too. They called within an hour saying my car was ready. On my paperwork it stated that they had changed my oil AND rotated my tires. They didn't find anything wrong with my tire but if I continued to have problems I could just call them back. Monday, April 16, 2018, I got in my car to go to work and my tire had lost air pressure. BUT the tire in question was still in the location that I was previously having problems so obviously they did NOT rotate my tires as indicated on my paperwork. Now I'm wondering if the even changed the oil? I have called several times with no response. I even called Jennifer H. the customer relations manager, and still have not received a response. I have now contacted Acura Customer Care and filed a complaint with the BBB. This is the 3rd car that I have purchased at Mac Churchill and will be the last. The first car that I bought was a used Volvo but found out that it had been wrecked (not disclosed at purchase). Second car was a lease to get out from under the Volvo that I was upside down in. Third car (shame on me!) was a purchase because my lease was up and I really liked the Acura ILX. From the moment I signed the papers, I had trouble with the salesperson contacting me. I had left my CD's in my old car and they were "looking for them" and would never get back with me. I finally wrote those off as lost. I have NO trust in them anymore. Enough is enough. They truly do not care about the customer and their investment. I know MC from Jewel CB and he probably has no clue how bad they are treating people. He will when I run into him again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Campbell86 on 3/23/2018 at 9:42 PM. Helped by Eric.

Eric Glover did an excellent job and was very patient with us. My wife drove up from Houston and he helped her the entire time. His customer service skills were excellent per my wife. A long wait for finance was her only complaint

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

not a great start...

By selma3767 on 3/20/2018 at 3:59 PM. Helped by Eric.

I purchase my car less than one month ago. No one will return your call and customer service is incredibly after you purchase your car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By J.winstead2018 on 3/14/2018 at 4:11 PM. Helped by Michael Nguyen.

I had an awesome experience. Michael Nguyen & John Thompson were my salesmen and they helped me out a lot and showed me all the features on the Honda Accord I purchased. I definitely recommend going to one of them if you are in the market for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Jga1964 on 3/11/2018 at 4:06 AM. Helped by David Jonson.

The easiest buying process I have ever experienced. Davis Johnson and all the staff atac Churchill Acura did a great job. I drove in from San Antionio they had everything ready to go I signed my loan docs and was out in 45 mins. I would recommend buying from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Austin Doyle was a great salesman experience!

By Joeburto on 3/2/2018 at 7:27 PM. Helped by Austin Doyle.

Austin, thanks for all your help, courtesy, and hard work to get us a great on our car! Highly recommended!! He worked tirelessly and was very friendly and introduced us around to all the other friendly staff at the dealership. Thanks Austin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Chris K. on 3/1/2018 at 1:18 AM.

Wasn't sure I wanted to buy yet and was just looking but I had such a great experience and the staff was so helpful in my browsing of options. They took great care in not pressuring me but showing me a vehicle I couldn't pass up that met my needs right now. I got exactly what they told me I was going to pay. No extra expenses or add-ons at the last moment like I have had before. I would recommend them to anyone looking for a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Easy, and Smooth

By Kj on 2/24/2018 at 3:37 PM.

Dillon was super quick at getting me the exact vehicle I wanted. He made the transition from my honda to an Acura super smooth and easy and I am very satisfied. Would recommend anyone looking for a vehicle to give a shout to Dillon! He’s great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy Lease Turn Around!

By Rachel69 on 2/13/2018 at 4:48 PM. Helped by Austin Doyle.

I was called by the dealership and they let me know my lease was about to expire, told me they could get me out of my 2015 TLX and into a 2018 at similar monthly payments. I didn't believe it. I arrived and was greeted warmly by Austin Doyle, my lease specialist. He showed me all the new features on the 2018 (Apple Carplay, yes!) on the test drive, then sat me down and within 10 minutes had a price proposal that actually LOWERED my pay payments. Paperwork and finance only took about 30 minutes, I was in and out with a new car in 2 hours total! Amazing, I'm used to spending all day at a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Izzy is the greatess!!!!

By super_mahoney on 2/11/2018 at 1:18 AM.

Came into dealership looking for a car. Wasn't sure I would be able to get a car. worked extremely hard to get me approved

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By CoolAcura on 2/3/2018 at 2:47 AM. Helped by Taylor Jones.

Taylor Jones was very professional to work with. He was upfront in letting me know what services were required and made the whole experience very pleasant!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely in love with my MDX!

By jlawrence794 on 1/29/2018 at 4:17 PM. Helped by Thomas McAuliffe.

A friend of mine told me that she absolutely loves her MDX and it has been a very reliable vehicle for years, so I came in to Mac Churchill Acura to give one a try. It is a very smooth, quiet, and gorgeous ride. Thomas McAuliffe made the whole process very fast and easy. Be sure to ask for Thomas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply outstanding

By Bengal 224 on 1/25/2018 at 6:48 PM. Helped by John in service.

Superb service as always! Never a delay or problem! I would never go anywhere else for service of my RL.The way it is supposed to be...thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By John on 1/25/2018 at 12:12 AM.

Possibly the best, if not the best, experience I’ve ever had buying a car. Sales person and staff were excellent. Flawless and easy process.

I would recommend this dealer.