Dealer 2-Year Rating

Overall Rating

1.3 / 5
Customer Service
1.2  
Friendliness
1.4  
Overall Experience
1.1  
Price
2.2  
Quality of Work
1.2  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

SUV purchase

By SUVNeveragain!! on 9/2/2018 at 6:45 AM. Helped by Reid,Austin.

I bought a like new vehicle from the used car lot, I asked them to give me time the salesman continuously called me, nonstop. I had to ask his manager to get him to stop. They made promises to me like free oil changes, never received any.Free Sirius for a year, didn’t happen. They told me when I picked up the car that it would be with a fresh oil change and the oil change was already to half way point, I pointed it out to my salesman and he said the oil didn’t need changing. I was told that my trade in would cover the down payment, then suddenly, it wouldn’t. I will never buy from these people again, and Reid the financial officer is a liar!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Mark sale man service is crook and terrible.

By Austin on 6/17/2018 at 12:09 AM. Helped by Mark.

I have a bad experience with Mark sale man at Used Car Dealership. He said he will make sure the problem with my tire pressure light on will be fixed when I come back on the other day because Auto shop closed when I bought the car. I told I will wait for license plate ready to pick up I will come back to check light on if It still occur. Time is coming license plate ready for pick up, i contact him to let him know I want make sure to fix the light on problem. he refused the repair service just check it. What is that mean if just check it. I told him the problem just there on that day I bought it, not something new. He knew it then told me come back another day to fix.. Now he don't want responsible for what he said. He blamed to me that car sold for 3 weeks, but I told him that I will come back to check for warning light on when license plate ready. What happen after 3 weeks if the problem already there at the day sold? Whoever want buy a car with warning light on if he hasn't promise to fix that warning light on? I just trust the sale man service at big dealership, nut no more for this dealership. The sale man trick me with a word, he told me that he said make sure to check it not fix it. If just check it why I want to buy a car with warning light on, don't you?Use English to trick me as I'm not a native English speaker? There are millions people in this State that are immigrants, I served in US Army for my great country. Give me a unsatisfied and disappoint about sale man service, lied to customer after car sold. That is negative feedback for dealership service. If anyone want take a risk is welcome give a try. Anything can happen in your case, managers will protect their staff for what ever you say to them. There are hundreds of dealership out there, so why we want to risk in problems. Dealership don't care about customer after vehicles sold. Thanks for reading my comments.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Accept OWNERSHIP

By Firefighter / Veteran on 5/10/2018 at 5:57 PM. Helped by Ben Stapleton.

Visited dealership and left with a Buyers Order reflecting the agreed price. Was told they would honor the pricing for 24 hours allowing me to compare finance rates at my credit union. 12 hours later received phone call from Ben Stapleton - Mgr. stating he made a "grave miscalculation" that they will not honor the pricing. The ownership the dealership took on their mistake was dismal . The way they cast off customer service was very disappointing. In the end it speaks volumes for the character of the managers and this directly reflects to the dealer principles. I hope that you take the time and find a dealership that is truly Customer Focused and accepts responsibility for their words and actions. As they hold us a customers responsible for that.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Terrible

By Tringttx on 1/31/2018 at 12:18 AM. Helped by Tony Santos.

Called for the cost of labor on a Egr valve replacement. Was given a price for repair. Made the appointment. Price was nearly twice as much and valve was four times the cost of the same egr valve at the local auto parts stores. (Checked four different ones) fyi: ask for price before you sign anything. Be ready to hold on to your pants😫If you dont have the work done it will cost you a bill (100) if you have signed for the assessment. Was going to give up the bill because I was told they didn't or wouldn't have the part for a day or so. Called the next morning and was told it was being worked on already. They had found the part and begun the work. Was not given a call on the sudden change. Not and never again will I use them for anything!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service

By Danielle bargertay on 1/23/2018 at 5:34 PM. Helped by None.

Liars liars warning. My husband took his truck in to get it fixed and they wrecked it unwilling to work with us. They are smutting the dodge name quit selling them and pretending you know how to work on them.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible service

By Tdv80 on 1/5/2018 at 3:47 AM. Helped by Joe.

Called to buy a vehicle and was told it was there. Set up a time to come check it out. Got off work early, driving to Crap Haik and received a text that they sold the vehicle I wanted. What a bunch of xxxxxxxx! Probably never even had the vehicle in the first place. Don't buy a vehicle here, they're a bunch of scam artists and nothing more!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to

By Brent Habbeshaw on 12/6/2017 at 12:07 PM. Helped by Austin.

Do Not buy a used car from Mac Hait Jeep/Chrysler in Georgetown TX. They "Lie" and "Con" you. I bought a 2010 Honda Accord for my Son, We were promised it was a great car and "Certified" by their mechanics! LMAO ! Very next morning when cold starting, it made a brief really loud engine clacking noise. Took it to them and said, "Sold as Is" Took it to a Honda Repair dealer and it had a bad VTR on the cam shaft, cost $700 to fix it. They don't stand behind their work, nor honor and I will never buy anything new or used from them ever again. It only made the noise when first start up cold, so I know they made it nice and warm for test drives and my personal mechanic when he inspected it. All the window seals on all four windows were deteriorated and cause water to leak in side the door panels, the cost me another $321. Joke of a Dealer!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THE WORST!!!!!!!

By Regrets82 on 8/31/2017 at 2:19 PM. Helped by Joe.

Don't expect a used vehicle to be clean from here, after signing & asking twice they finally agreed to throw in a detail which consisted of a drive thru wash that broke off the antenna leaving the bottom stuck in the base. Instead of offering to fix their screw up, they gave us one from a different vehicle on the lot which does us absolutely no good since part of the old one is still in there!!! Then my husband notices one of the clamps is missing from the battery, our salesman Joe says, "that's a driving hazard" and to no surprise will they fix it or offer to take it to their service dept!! This place is worthless, they don't care about their customers or the families they're putting into these vehicles that are unsafe, not to mention he knew almost nothing about the truck & its functions. The only pleasant person that seemed to give a xxxx was the finance guy at the new lot. I was involved in the car business for many years, at one point owning a used car lot & I should've known better....Don't ignore these reviews!! Take your business elsewhere or you'll have nothing but regrets, a vehicle with an outrageous monthly payment, & be responsible for the repairs to their damages before you even drive it off the lot.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

IF YOUR LOOKING TO DO BUSINESS WITH THEM READ ALL!!

By wa ga on 7/26/2017 at 5:23 PM. Helped by austin a, dillion c, manager?.

IF YOUR LOOKING TO DO BUSINESS WITH THEM READ ALL!! TOTAL SCAM ARTIST AT THIS DEALER SHIP... BUYER BEWARE COMPLETE WASTE OF TIME AND GAS MONEY. INTERNET ADVERTISED PRICE ON FRIDAY $3497 SPENT AN HOUR AT THE DEALERSHIP ON FRIDAY WHILE AUSTIN A. SALESMAN WAS TO INCOMPETENT TO FIND THE KEY, I EXPLAINED THAT I LIVE OVER AN HOURS DRIVE AWAY AND I WOULD COME BACK ON SATURDAY. CALLED SATURDAY MORNING AUSTIN SAID HE FOUND THE KEY CAR COULDN'T BE TEST DRIVEN BECAUSE CHECK ENGINE LIGHT WAS ON BS. STARTED TALKING CREDIT CARD AND PUTTING THE VEHICLE ON HOLD MONDAY BS, I TOLD HIM I WANT TO BUY TODAY HE SAID HE WOULD CALL ME BACK BS. WAITED ALL DAY FOR CALL, NOPE.. I TRIED CALL HIM NO ANSWER, FINALLY DECIDED TO MAKE THE 1HR PLUS DRIVE. PULLED IN AND SOMEONE HAD JUST GOTTEN BACK FROM A TEST DRIVE IN THE CAR!!! AUSTIN ISNT THERE TALKED WITH DILLION SALESMAN NOW. TEST DRIVE THE CAR GO IN TO DISCUSS BUYING I HAVE CASH READY TO MAKE A PURCHASE NOW THE PRICE IS $5666 THEY SAY THEY RAISED THE PRICE THAT DAY!!!! I CALL FOUL BECAUSE I SPENT AN HOUR THERE THE EVENING BEFORE AT $3497 AND THEY COULDNT FIND THE KEY. I OFFERED TO BUY CAR AS IS FOR THE $3500 AND THE MANAGER SAID NO THAT THEY WOULD INSPECT THE CAR ON MONDAY AND HONOR THAT PRICE OF $3497 bs again. MONDAY AUSTIN CALLS ME ASKING ME TO MAKE AN OFFER AND lots of OTHER BS. I SAY NO THEY ARE GOING TO HONOR THE PRICE. DILLION CALLS THE PRICE HAS GONE UP NOW TO $4000 BECAUSE SUPPOSEDLY THEY REPAIRED SOMETHING WENT BACK OUT THERE MANAGER IS CONDESCENDING IN THE DISCUSSION ( DILLION WARNED ME THE MANAGER WAS A JERK I HAD A FEELING THAT ITS ALL PART OF THEIR SCAM ) TOTAL LOSS OF TIME AND GAS. THERE IS ALOT MORE OF BACK AND FORTH TO THIS STORY AND IT WAS MAINLY LYING AND MISDIRECTING TRYING TO JUSTIFY THE PRICE INCREASE AS OTHER REVIEWS HAVE SAID... THE ONLY THING I HAVE LEFT IS TELLING ALL MY COWORKERS THAT LIVE IN ROUND ROCK AND GEORGETOWN MY EXPERIENCE HERE AND HOW DISGUSTING THEIR BUSINESS PRACTICE IS. I HAVE ALREADY HAD 2 COWORKERS SAY THEY HAVE HAD SIMILAR TERRIBLE EXPERIENCES.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Don't abide by warranty purchase and after purchase defects

By Gerald W Ramm on 7/16/2017 at 8:00 PM. Helped by Austin, Robert.

Bought a used Nissan Altama Austin was our salesperson and as soon as we left the lot the tire Sensor/warning light came on had to go to Brian G our finance rep since our salesperson didn't want anything to do with it.,to get any action done to repair, they took it in and called that it was ready and when picked up and drove off the same issue occurred. Took it back and they said the shop put the wrong sensors on, they finally got it fixed. Next thing we bought warranty from Brian G and a few months the AC was blowing warm air and when taken to service department Robert he charged us and found excuses .Dont ever by car or warranty from them they just get you then once they got your money you are worthless.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NO CUSTOMER SERVICE

By Concerned on 5/25/2017 at 7:17 PM. Helped by Robert in service.

The people that work in the service center will smile at you while they lie to your face. They do not have a concept of who the customer is and they DO NOT CARE. I can only assume that they do not have anyone to answer to...it sure isn't the customer!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Service department

By Eaglet on 3/11/2017 at 6:31 PM. Helped by Service.

The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were treated well and fair I think these service writers also paid commission and warranty claims don't pay much so these people are on the low end of the service list Someone needs some proper training

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Do not care for customers

By Jade2010 on 2/10/2017 at 2:27 PM. Helped by Tony Santos.

Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long they would have the car by 2pm I had to call and they had not even looked at my car. Then they said they fixed it 5 days later light is back on and it's for the same code. I was not greeted and had to schedule another appointment and they tell me I need to pay for another rental car again. The service writers are the most unfriendly people I have met overall.

I would not recommend this dealer.

Overall Rating

2.4  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Silverado

By Silverado on 1/1/2017 at 2:21 PM. Helped by All the same.

Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking vehicles out as they come in and let them know about this and no response.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

POOR, POOR, POOR, CUSTOMER SERVICE!!!

By unhappy man 49 on 12/6/2016 at 4:37 PM. Helped by Cory Moeller.

OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RETURNED CALLS...........THIS! Mr Summers, I understand that you want a second key, however I did not promise to give you one, I promised to look for the second key, I spent a few hours looking for that second key and could not find it. I understand my store may have misplaced that key or it could have been shipped without the second key. However I can get you a second key for what it costs my department to get one made. So if my locksmith is 200 bucks for me then I can charge you for that key. I sold you the vehicle on a huge discount so there was not money left to make a key it was sold that cheap because the store was chasing a volume goal. I can not pay for this key out of pocket and the store will not pay for it either. Im sorry for this giving you a feeling of mistrust with Mac Haik Dodge and would like to help by at least getting it done at what it costs us instead of what service charges customers. Cory Moeller Sales Professional Mac Haik Dodge Chrysler Jeep Georgetown 512-743-9597

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAD BAD BAD

By madlady on 6/24/2016 at 8:36 PM. Helped by Socorro Huerta.

Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not bad little did I know that was all bs and the car was only worth about 26000! I go to re-fi at a bank to get a lower rate and what you know I am upside down 12,000 bucks! Now you tell me how they got a bank to finance a car for that with out misrepresenting the value of the car to the bank! I will now be calling the finace company and telling them all about the fraud this dealership is committing to consumers!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Not worth the drive

By Brizzo5685 on 5/4/2016 at 5:37 PM. Helped by Huyuki De la Cruz.

This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offered to come a test Drive.. I show up all the from Katy for them to tell me they don't have the car, that it was sent to auction. Why advertise a vehicle that your gonna send to auction.... What a waste of time and gas.... I should have read the reviews in the dealership before going... I'm reading a lot of terrible reviews.... O well fool me once.....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PAY ATTENTION TO THESE REVIEWS!!!

By briansmith76044 on 5/2/2016 at 4:32 PM. Helped by Brian G..

DO NOT BUY FROM HERE! I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days we emialed, text, and spoke on the phone. He told me how he personally looked over the car and it looked new as the previous owner must of taken very good care of it. I informed 2 days prior to my arrival, for me to look at the car. I get there, the car is pulled to the front, however the first thing I see is the huge scratch down the passenger side of the car. Brian G. insists it can be covered with touch up paint. Not only am I extremely disturbed by his reaction, but what part of "like new" is this scratch. He insisted it showed up in the pictures online, as well as his "boss" when he arrived later. And once you saw the car in person and knew what you were looking at, that scratch did show in the pictures, but if you had previous knowledge before making a near 3 hour drive, I would of not been there to begin with. Furthermore, the car only had a generic valet key, to which the make and trim level was most definetly sold with 2 keyless entry remote/key combinations. I would know, as I have a car the same year and make as this one. To which Brian G. tells me are not a true necessity and while that may be true in reality, does not reign true when I'm purchasing a new car. I also checked back at the internet listing and sure enough "Keyless Entry" was listed. Sure its available after you take the car bake to the Honda shop and pay $250 or more for them to make and program a new one!!!! The interior was also dirty, as in not only did they not bother to vacuum the car out, but the back seats and the cloth arm rests in the front were thoroughly soiled! To which the "boss" replies that he could have it cleaned while I wait. Ummm, I had driven 3 hours and no intentions on "waiting" for anything. Thats why I knew what I was paying and had the funds ready to go. I was simply to take delievery of this "one owner, like new suv" that did not exist on their lot!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

STAY AWAY!!

By KIZZLE on 4/6/2016 at 10:35 PM. Helped by robert buckly , Chris W.

If I could give a negative review I would. I was informed that I had a recall on something on my car so I called to make an appointment 2 weeks ago. I was told it would take the day to fix it . I informed them of my work hours, Robert said there was a shuttle to get me to and from work. Cool. so I set my appointment time for 720 am. got there and dropped the car off. I was told to sit in the waiting area to wait for the shuttle. at 8am someone came and asked who was waiting for the shuttle, we all went to the van and got in. The driver asked where we were all going. I was the only one going somewhere other than Georgetown, So i was informed that I would be dropped off last. I got to work 45 minutes late...I asked the driver if he would be the one picking me up @ 5:25pm? he said "oh no we don't shuttle that late" and that I needed to call my service advisor . I called him and he proceeded to tell me that the latest I could be picked up was 4pm. I informed him of our conversation 2 weeks ago when I had told him of my work hours and he stated that I never said anything about my hours and if I had he would have told me that the shuttle didn't run that late. I was like you have to be kidding me!! I got off the phone and called to speak to the manager of service. 3 hrs later got a call from Brian who had Robert in his office with me on speaker. I proceeded to explain the issue, and Robert said - I've worked here for 9 years, I would never tell you that, I said " well you did, had you told me this before hand I might have been able to make arrangements but now I'm stuck." Brian then told me " ma'am the shuttle is a courtesy and the latest we could get you is 4pm.". And all I could think was - I wonder if their boss would be OK with them coming in late to work then leaving an hour and a half early!! Probably not! but thats what they are thinking will fly with my job!?! then he said - you can get a taxi or uber..I told them this was deplorable customer service and then they sat there saying nothing , complete silence.. i was like. ok. thanks for the call!! So I called the Mac Haik corporate office in Houston and was told I needed to speak to Terry Fields, I called Him and was informed that he was out but the woman , Caroll , who answered the phone gave me the name of the GM at the dealership , Eric, and stated she was emailing him to let him know that I would be calling him. I called him and left a voice mail, He called me back about 30 minutes later, I explained to him how everything went down , how I was basically called a liar and told there was nothing they could do or were willing to do for that matter, he apologized and said they were human and they make mistakes but that's not the way they conduct business. He will speak to them about it and they can learn from it and he hopes that they will be able to have my business in the future... in the end My husband STILL had to get off work early to go get the car and then come get me.. No , you will not be getting my business again..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Vehical Service

By Steve Zacarias on 8/17/2015 at 3:39 PM. Helped by James White.

I purchased my vehical from Mac Haik with a big smile on my face. Sales were not pushy nor dis-respectful, they were just all great. Negotiation quick and I faired on the better half, I would recomment for a excellent car buying experience go to Mac Haik and get a new/used car.

I would recommend this dealer.