Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
3  
Friendliness
3.2  
Overall Experience
2.7  
Price
3.3  
Quality of Work
3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad Service Shop

By JeepGC17 on 10/17/2019 at 1:50 AM. Helped by Russell Pears.

The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're too busy to do it or only have one guy doing it and can't do it that day. Often say I should drop my car off the next day and leave it there with no loaner. I'll drive to the other dealership down the street and they get me in an out as quickly as the software update can go in. I had a windshield replaced and was told to go get the rain sensor re-calibrated, show up at Mac Haik and they immediately assumed I put the wrong windshield in and it wouldn't work before even looking at it. Now Safelite is not stupid enough to put the wrong windshield in. My last issue with this dealer came about when I got a nail in my tire and they fixed it. Later I got another nail in the same tire and took it to the Discount Tire as it was close to my work. Discount Tire told me they could not repair the tire because whoever did the last repair did not do it up to tire repair standards (meaning they only plugged the tire and standards say plug and patch). So I drove right back to Mac Haik and explained it to them and they looked at me like I was an idiot and said "we repair up to standards but not Discount Tire Standards"... if the dealer has lower standards than the tire shop with "discount" in their name, the dealer is clearly is doing something wrong. In all, I was pleased with my purchase from them until I had to start dealing with their service center. I will not take my car back to them and will always drive the extra 10 miles to the next dealer. I just don't trust these guys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Vivi on 9/11/2019 at 9:42 PM. Helped by Oswaldo Pereira.

I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him if you go to Mac Haik. Many thanks!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Misleading

By Will on 8/28/2019 at 10:33 PM. Helped by Internet sales manager.

Prices on the web seem cheap but they are all lease prices. Sale prices are. 10k higher. Very misleading and in my opinion dishonest advertising. Cant be trussted.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By elizabeth.butler93 on 5/9/2019 at 7:18 PM. Helped by Lee.

Worst Experience Since Monday this place has been giving me the run around regarding picking up my vehicle. We purchased a New Vehicle on 4-14-2019. We got a text on 5-6-2019 saying that the bank pulled back from the deal so to take the vehicle in or they would REPO it from us. So we arrived with the vehicle to be told that our trade in was sent to auction but they would be bringing it back on Tuesday 5-7-2019 at noon. We didn’t not get a call my spouse and I have been calling and leaving voicemails. We just keep getting the run around yesterday I spoke to their New Sales Manager who twice said he would call me back yet never did. My husband called twice and they hung up on him both times. Finally i speak to someone and they said they’ll call me by noon today it is now 2:15PM and still nothing I called and they tell me the manager isn’t there today! Please don’t waste your time with this place it a whole bunch of running around and playing games. They are not worth the effort and very unprofessional!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Tman on 2/20/2019 at 3:40 AM. Helped by John Arrant, Scott, Sam.

Researched online for a few days and looked at 1 other dealership. These guys had the biggest selection and the cheapest price hands down. John A. Is the man to talk to. No pressure. No gimmicks. Showed us a truck I asked for while getting my other appraised. They were very competitive on trade in value. Was late that night so I had to come back the next day. When I came in John was more then helpful again, even when I thought he was going to get irritated when I asked to see another color I’m the daylight. John did not get irritated. Showed me all the colors. Then we put together the deal. Before fincance I had the pleasure of meeting Scott. He was able to explain asscessories and the EVTS system. Great guy if anyone needs anything even if you already have a truck and need some upgrades. Sam the finance guy was straight forward and quick. Went through everything in detail. Very good guy. All in all I’ve worked with a bunch of dealerships and these guys knocked the experience out of the park.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will Never go back

By Sam D on 1/10/2019 at 5:05 PM. Helped by Service Adviser.

I took my truck which was leaking water through a plastic piece located in the water hose. Was told about the "Diagnostic" fee but I have the extended warranty so I assumed since it was the plastic piece leaking it would be covered. It wasn't ! Now here comes the good part. For a radiator hose replacement it would be $ 340.00 parts and labor. I just bought the part ( NOT THERE) for 70.00. It is basically three bolts that it takes to put this hose on. Since i would not pay them 360.00 for a 70.00 part I had to pay the 145.00 diagnostic fee. Not to mention that once again I had to have my truck in the shop for recalls that makes at least 5 recalls on the truck. We had three Rams in our family. One just changed to Chevrolet and the other changed to Ford. I'll be next. This part should not have worn out. It was not the hose but the plastic piece that they designed into the hose.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved my experience here

By Chungus on 1/6/2019 at 10:44 AM. Helped by Carrington Phillips.

My sales representative did everything in his power to get me the deal I needed on the truck I wanted. We took the golf cart and looked at dozens. (Just to come back to the one that he first showed me). As far as vehicle purchasing goes this was a much less stressful and more relaxed setting.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No upfront notice of diagnostic charges/overpriced estimate

By Undisclosed Upfront Diagnostic Hostage Fees on 8/18/2017 at 4:45 PM. Helped by Cindy.

Had our car towed to dealership for estimated repairs on a throttle body replacement. Service person did not identify any upfront diagnostic charges at estimate request. Upon receiving estimate for parts and service, respectfully informed service person I would like to check with secondary repair shop. Found expert shop to do same repair for 2 hours less quoted labor time, a free loaner car, and an overall savings of over $200 on a $600 repair. Upon contacting the delaership and politely requesting when the vehicle would be available for pick up by a towing company, the service person stated she would release the car when a $110 diagnostic fee was paid. Paid the hostage fee and moved the repair to the better source. Shady and shallow business practice. Don't blame the service person, appearantly - it's the dealership policy and business model.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Beware. Do not stand behind their work.

By JPriest on 5/11/2017 at 3:31 PM. Helped by Robert Buckly.

Beware. Do not stand behind their work, I had my Jeep Liberty in for some diagnostics on a transmission, AC blower, TPSM and leak issues. Yes it's a teen car. I paid the $110 diagnostic fee and was told about all the repairs and recommended by the tech that I do not make the repairs due to some rust issues. Fast forward a few months and I decide to keep the car and want the AC blower and TPSM repaired. They told me they had no record of the recommended fixes just that I refused repairs. I was charged another $110 to re-diagnose the AC blower and $185 to reprogram the TPSM per their recommendation from our first trip. The estimate for the two repairs from my first trip were apx $330. After $410 of repairs ($380 "all in" estimate this time plus $28 shop fees are not included in the "all in" estimate) I drive out with both repairs complete. I felt a little burned, but was happy to have the car repaired. Two hours later, my TPSM light is back on with the error message. I call this morning and leave a message only to be called back with the greeting of "we reprogrammed the TPSM just as you asked". In order for them to touch the car it's another $110 diagnosis charge. The ultimate insult, this is their service manager. He also then told me I only paid for the diagnostic on the transmission last time but one day earlier told me he had no records from that previous visit even though all of the items were on the original work order. In summary, before you take your car here consider the following: - The service manager will take no responsibility for their repairs. I was fine if I took the car back and had to pay for an additional repair, but to pay $110 for them to check a problem they fixed was not right. - "All In" quotes do not include everything. I get they charge shop fees, but that's why I asked for an all in quote. - Don't trust these guys. Stories changed. Estimates changed. Didn't stand behind their repairs. In the end they were unwilling to assume any responsibility and just wanted my money and me gone.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
2   Quality of Work

If you don't ask you won't receive

By Lillian Lang on 2/18/2017 at 12:51 PM. Helped by Anthony Berry, Alton Williams.

I have purchased 3 cars from this dealership and I am very satisfied with the salesman and the service. Just make sure if you purchase a used vehicle you have them service it before taking possession. I had to bring my last car back for an oil change, no big deal. I highly recommend my salesman Anthony Berry, a very polite and knowledgeable young man, and Alton Williams the finance manager got me the best possible deal. Lillian Lang

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bogus fees and no post purchase customer service

By Lake Lure on 11/29/2016 at 7:40 PM. Helped by My salesperson Henry Cisneros tried to help me out but as with many dealers, Henry had someone hiding behind him telling him what to say which was never in the customer's favor..

All purchasers should request/demand that the charges added for "Documentary Fee" and "Dealers Inventory Tax" be removed from the Vehicle Purchase Order. I had my loan officer negotiate those fees away prior to closing. Hey, a deal's a deal. Don't tell us what you'd take for the vehicle then add in additional fees that were not agreed to. The personal property tax is the real joke. Mac Haik DCJ asks you to reimburse them for personal property taxes they paid on the vehicle you purchased. Just imagine how they would respond if you asked them to pay the personal property tax you paid on the vehicle you traded in/replaced. And document fees? Come on people. That's a cost of doing business. Try to get the dealer to pay you for the gas you used to get to their dealership or for lost wages if you took time off from work. As for post purchase customer service, there's not much to say other than it doesn't exist. They did not return my phone calls or emails even when I was told someone would contact me. You may get to leave a voice mail, but you'll never actually have a live conversation with anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Beware! Bait & Switch

By Disgusted with dealer scams on 11/27/2016 at 4:11 AM. Helped by Yvonne Cline - internet scam.

Sales personnel are not truthful. Classic Bait & Switch tactics. Advertise a good price, then claim that vehicle is "sold" , "it's not here" in the time it takes you to drive there. "But , we have this different car" If you've ever bought a car at a dealership, you know this process takes a while. Its just a scam.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience!

By Author on 6/30/2016 at 1:36 AM. Helped by Nancy Lambert, Don Ruguleiski, Anthony Berry.

The General Manager, Nancy Lambert, is remarkably committed to superior customer service. I was really touched at the way she lead by example within her staff, and made sure that the needs of myself and my family were met throughout this memorable purchase experience. I believe I am now a life-long Dodge Ram customer because of my experience at Mac Haik DCJ of Houston. This says a lot coming from me, as I was raised in a Chevrolet family. Go to this dealership, and ask for Nancy Lambert, Don Ruguleiski, or Anthony Berry - you will be well taken care of, trust me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars, shysters, thieves

By Slow learner on 3/30/2016 at 9:27 PM. Helped by Derrik.

I made a deal on a truck against my better judgement after they refused to honor the internet price, saying you had to meet all sorts of mysterious conditions to get that price. After the deal was struck and I took delivery, I got a call 2 days later saying they had put the wrong pay-off price for my trade in on the deal and I had to come re-sign the paper work. Of course the new paperwork added their mistaken pay off difference back into the deal and my payment went up 40 bucks. I initially refused to sign the deal but they were adamant, saying they would let me out of the deal but they couldn't eat the difference. I had already installed a 5th wheel hitch and added some other accessories to the truck so I went ahead and signed. What really pissed me off is we told the finance guy that they had the wrong pay-off price on the paper work and he just passed it off saying they often get different pay-offs than the customer gets. This was all my own fault, I should have never made a deal after they refused to honor the internet price. Just hope this saves some other poor sucker.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Go here - If you like to be lied to

By author on 11/16/2015 at 1:33 PM. Helped by John Arrant and his minion.

I found a vehicle online and was put in touch with John Arrant. He assured me, first through email, then over the phone, that it was in stock. I told him that my husband and I would both have to take off work and drive across Houston in traffic, but we would be there ASAP to look at it. When we arrived, we were informed that the truck had "just been sold". Conveniently, they had a list of other vehicles for me to look at. Huge waste of time and money. The sales reps at this dealership are liars and I would make it a point to steer others away from this family of dealerships.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst ever

By Landian on 10/5/2015 at 6:14 PM. Helped by Henry Hernandez, sunshine delgado.

This dealer has got to be the worst of any other dealer. First of all I had an appointment to see one salesperson, before I got there I was called and informed I would be seeing another. Once I got there I was pushed off on another salesperson. This third person would not listen to what I wanted and was very rude when you pointed out his mistakes. Once I got into a truck around closing time and left I noticed the check engine light on. Called the salesperson back and was told to take it to the closest dealer to my house. I do not think I will ever use this dealership again. Thanks to the salesman and all involved in this sale.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Liars

By deke on 10/2/2015 at 10:24 PM. Helped by Charles Smith, Alex Mata.

The worst dealership i've ever dealt with. Charles Smith, the Pre-Owned Sales Manager, is a pathological liar. It was very difficult to get them to answer and return a phone call. They were not motivated to sell. They acted like they could care less. Wired money for a down payment and asked for it back after i was fed up with all the lying. Took 26 days to get my money back and was told multiple lies about when it was mailed. Don't think you're gonna get any help by calling the General Manager. She is as bad as her sales people. When i started threatening legal action i started getting people to take action.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By jmdhtx on 9/20/2015 at 7:55 PM. Helped by Tim.

My gf found me an amazing internet deal on Monday morning. I did the online app and no less than 30 min i had a phone call. Tim the salesman pulled the keys already before we talked. I gave him all my info told him exactly what i wanted and expected and they met it to a T. All was lacking was physically going with my trade. Just like another review the trade process took longer than expected they need to fix that. But as far as new truck sales finance and even the girl that sells accessories were on their game. Total time spent from online to driving to the dealership to driving my new 1500 home was less than 4 hours. AMAZING.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

NO SERVICE AFTER SALE!

By bluefox79 on 9/9/2015 at 1:16 PM. Helped by John.

Prior to and during the sale, service is great. God forbid you should have a question or concern after the fact. I reached out to my salesman two days after the sale with a question and never received a response or acknowledgement. The following day, I left a message with a sales manager to express my concern - no response. I definitely will not be referring any friends or family to this dealership. I should have gone to Helfman Dodge.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service

By tomgogo2 on 8/21/2015 at 11:56 PM. Helped by freed seel.

This dealership was the most helpful of all those I have ever worked with when buying a new vehicle! I purchased a new Ram pickup and after I got it home realized it was to lightweight for what I needed. I returned the next day and changed my purchase to a Ram 2500. No questions, no problems! I couldn't be more pleased with my experience and the sales rep was a pleasure to work with. Thanks Fred Seel ! Tom C

I would recommend this dealer.