Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By ladner7605 on 9/7/2019 at 11:48 AM. Helped by Cameron Gray.

For years we've bought all of our vehicles at Maik Haik Ford Houston. We drive 60 miles one way and every time has been a great experience. They're the best in customer service. Sales people are very courteous and knowledgeable. Aladdin Atassi & Cameron Gray took care of all our needs in our vehicle purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

bought a used truck, left me stranded within 25 days

By charles on 9/4/2019 at 5:28 PM. Helped by adolfo, nelson, used car general manager.

recently bought a used f150 with 85,000 miles so i was expecting some issues down the road, but i did not expect to be paying for a tow truck and repair cost of 500$ before i even made my first payment. called the salesmen right as it happened expecting some help to at the very least get it looked at that day, to find out "there was nothing they could do". i didnt buy the $4000 warranty so i guess ive learned my lesson, but i can assure you i will not be buying my next vehicle at Mac Haik Ford

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 Stars when everyone talks 5 stars!! Thank you

By swalkermhfp on 8/18/2019 at 12:34 AM.

I usually keep a truck 20 years, I have sent over 11 friends to Mac Haik Ford. And everyone of them treats with reverence and respect to directing them to see Aladdin Atassi. I bout my truck from him last week. It was time for a new one, my 2001 F-150 had 400,000 miles on it. Runs good but needs to rest more often. I asked Aladdin for what I wanted. He killed it, knocked it our of the park. He sent me the Mac Haik Ford promise of savings. I completed the paper work ahead of time. I live in Dallas and decided there is only place to buy any vehicle, Mac Haik. I came in Saturday evening, Barry Graves had the paperwork prepared, I added a warranty, wheel and tire and gap insurance. my payments were a lot lower than I expected. I bought a new Ford F-150 in less than 45 minutes. Chris McKInney, the GSM looked in over everything and made it so smooth. Terry Shields, the President, I say thank you and I will always send my family, my friends and business partners to see Aladdin. Good Job Aladdin and keep in touch Charles S. Walker, CPL, USMC- retired

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By muhannad_yousef on 7/17/2019 at 10:02 PM.

It was my first visit to Mac Haik Ford searching for a new vehicle, Aladdin understood my requirements & needs and answered every question i had, He and the sales manager helped me all the way to what i think is a great deal for the car i took.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By rj77566 on 7/6/2019 at 6:55 PM.

Very thorough and knowledgeable salesman It was a great experience. Quality vehicle at a fair price I would definitely recommend Alladin and MAC Haik to friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misdiagnosed the problem and no fix until perfect survey

By ken on 7/3/2019 at 7:40 PM. Helped by Ron Gunter, Cyrus Makvandi.

I bought a certified pre-owned car from Mac Haik Ford's Used Car department with a 100k powertrain warranty & 12k bumper to bumper warranty. Soon after taking my car home, a buzzing noise would start at high speeds. The noise got louder the faster I went (freeway speeds). I took my car in and spoke with Kelli, who said it may be a loose panel under the car or the disintegrated soundproofing on top of the passenger side wheel well which would not be included in the bumper-to-bumper warranty. I tried to look at it myself but didn't find any loose panels. I gave in and made the soonest service appointment with Ron Gunter because I had a long road trip coming up. Ron Gunter said that there were screws loose under the car and that after replacing, the sound went away. They charged me $200 for an oil change and supposedly four screws. I explicitly didn't remember any missing screws under the car when I had checked previously. In picking up the car from service, they left my car running in the middle of the parking lot with grease stains all over. On the drive home after the appointment, the buzzing noise was still obviously present. It was too late to reschedule as my long road trip was right after. On the road, I realized the rubber surrounding the windshield was lose and flapping in the wind, making the sound. I glued the rubber strap back down and vowed never to go back to Mac Haik as they had misdiagnosed my problem and charged me for it. After submitting a bad review on the follow-up email, I got a call from Cyrus Makvandi wanting to make things right. He wanted me to bring my car in to fix the soundproofing and make sure everything else was ok. I brought it in and left it with him, then he came back promising to fix the soundproofing and give it a full detail, and give me oil change coupons if I left him a perfect review. I told him that sounded like a deal. Then he said that he was not going to do anything until I left a perfect review and he got a confirmation that it was received. I told him that I was already deceived by the sales department when Nathan Wood promised a lot was covered in warranty, which ended up being incorrect, and as such I would not submit a perfect review for service that was not yet rendered. He refused to do anything until the review was submitted, so I came back to collect my car and leave. I am baffled that any company would hold services hostage until receiving prior confirmation on perfect review of services. The Mac Haik Service center wasted my time and money. They charged me over $200 without double-checking the problem was fixed, left my car running in the parking lot with grease stains all over, and tried to scam me in to leaving a perfect review before making things right. I will never go back and strongly advise others to not do business here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Off-the-chart customer service

By Jerome Cartier on 7/3/2019 at 7:21 PM.

I was on the market for a car knowing pretty much what i wanted and with little time to spend on the whole process and a very specific credit situation. (Foreign national) Aladdin helped me every step of the way making sure he understood what I needed and providing options. He guided me through the credit application process and helped me get my credit approved in 3 days. Finally he helped me get exactly the car I wanted in record time and matching my budget. All that was done in a week and I just had to walk to the dealership to sign papers and pick up the car. Overall the service from both Aladdin and the entire team at MacHaik has been a very pleasant experience, fast, precise and flawless. Would highly recommend him and his team. Thx again, Jerome Cartier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!!

By mario_ah1 on 7/2/2019 at 10:08 PM.

coming down from Virginia and only stopping in Houston for few hours Mr. Aladdin Atassi went out of his way to be sure we got what we came for. Amazing service and plenty inventory to choose from and thank you again!! I will be back for my second vehicle!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Parts department will RIP YOU OFF!

By F150 Platinum on 6/24/2019 at 10:02 PM. Helped by Parts Department.

I was just quoted MSRP X 2 for a part I can buy on-line through Ford at MSRP. The online chat via Ford parts was very helpful. Mac Haik chat well they where gracious enough to close the dialogue box in hopes I'd just go away. Congrats Mac Haik! You lost all my future business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Aladdin

By kelseyanderson009 on 6/6/2019 at 12:13 AM.

Aladdin was patient & thorough. He made the whole process easy & low stress . Overall great experience & I left super happy & well informed & confident in my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great experience

By RHuston on 6/3/2019 at 5:11 PM. Helped by Mannie Patel.

After spending nearly a month searching for the right car I had gone to a dozen dealerships and car lots looking for something I knew I would love. It wasn't until I sat down with Elena Estopellan at Mac Haik that I had come close to finding what I knew I wanted. She was amazing from beginning to end in the process of finding and purchasing my vehicle. Both her and Mannie Patel in their finance department worked with me the whole way to get me into my new car. No hassle, no broken promises, no pressure. If I ever need another car in the future, this is the place I'll definitely be coming to first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My purchase experience

By ksatcommunication on 5/30/2019 at 2:47 AM.

Alladin was great just what I needed, straight forward honorable with assisting me. No price gouging telling a client one price to reel you in and add on more. Would highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We got it done

By G5illiam on 5/17/2019 at 6:29 PM.

. Alladin and Ellis helped me in getting me out of a lease early on one vehicle into another that best suited my growing family. Thanks. again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a New Mustang

By jthreat on 5/17/2019 at 12:31 PM.

The best car buying experience I have had thus far. Aladdin and Ellis were fantastic to work with. Very helpful, courteous, knowledgable and made the overall process enjoyable. I would recommend Mac Haik Ford to anyone looking for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Purchased a Ford Explorer

By Explorer5 on 4/27/2019 at 7:13 PM.

Our experience at Mak Haik Ford was wonderful. Everyone we dealt with were so friendly & grateful for our business. Our salesman, Aladdin Atassi was courteous and so knowledgeable of the car. overall.a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the BEST!

By VeryHappyFordOwner on 4/25/2019 at 1:37 AM.

Aladdin is a very knowledgeable salesman and an overall great guy. No pressure. All supportive of my desires for the perfect vehicle. And that is exactly what I got. He always kept in touch with me and made me feel he was as invested in my goals as I was. It's been a long while since I bought a new vehicle but I am sure this is the very best service and assistance I have ever had the benefit of. Aladdin Rocks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ellis was awesome!!!

By Mmaher on 4/23/2019 at 6:12 PM.

I had a wonderful experience at Mac Haik! I was really nervous about car shopping but Ellis made it super welcoming and easy! I will definitely be doing all my future businesss with Mac Haik. Thank you Ellis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience !

By JoD on 4/9/2019 at 2:17 AM. Helped by Brandon Muesse.

Meet with Ellis that we were in the market for F250. We test drove with my wife to see if she felt comfortable with the size of the truck to drive in the city. After the test drive Ellis gave us value information about the features & benefits inside the truck. We took few weeks in order to make a final decision. Met with Ellis & Brandon on the second visit and both gentleman were very helpful. Both worked together to assure my experience was memorable. Thank you guys! Best = Joseph & Elena Delgado

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I had a recall for my Ford Edge to fix the adaptive steering

By gman on 4/4/2019 at 7:40 PM. Helped by Robert Gonzalez.

I had a recall for my Ford Edge to fix the adaptive steering, and I also needed an oil change, and battery replacement, called Mac and made an appointment, took two weeks to get in. Had my car in the service stall at 7:30am as scheduled. I told ROBERT GONZALEZ, my service rep, make this recall fix a priority over getting the oil changed and replacing the battery. ROBERT GONZALEZ did exactly the opposite. He changed the oil, replaced the battery, and told he just could not get to the recall. ROBERT GONZALEZ is not a man of his word and this was the last time I will have service or purchase another FORD from MAC HAIK. The service is poor, the employees are poor, and it was a total waste of my time. I have since gone to Covert Ford in Hutto and it took 60 minutes to fix the recall.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience All Around...Thank You..!!

By rfuego72 on 4/2/2019 at 10:49 AM. Helped by Nelson Lambarena (5 Stars).

The experience was very pleasant from start to finish.. From the salesman Nelson, and some help from Ellis, all the way to the top with Richard and Tony. They went out of their way to track down a vehicle and complete the transaction in a timely fashion. They were very accommodating with regards to my trade-in and some timing issues. It was a pleasure to work through this process with them and have them deliver a transaction this smoothly. The finance department did an excellent job of explaining my options as to what is available and at what costs, etc. I would recommend this dealership without hesitation. Thanks for everything.

I would recommend this dealer.