Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just came for a test drive of MKZ and left with Nautilus

By G Loera on 9/14/2019 at 1:43 PM. Helped by Just that everyone greets you right a way and ask if be help..

We came in to look and test drive a MKZ Sedan and show it to my wife with no intention to buy and then we test drive the Nautilus, well we bought it, this will be my second visit to the Mac Haik Lincoln Ford dealerships, sales rep. Shaun Mulligan is an outstanding salesman very knowledgeable on all the vehicles. I know this because he also sold me an F250 Lariat . I'm a repeat customer because of the deals and they really go out of their way to make the best deal that satisfies you and makes you HAPPY 😃. Can’t forget my finance guy, Jose O’Campo and the rest of the personal too. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick lane service

By JLDBOOKMARK2 on 9/13/2019 at 10:14 PM. Helped by Quick Lane only.

I am a single driver and Drive long distances the service writers and techs make sure my car is in top notch driving condition and have always answered my questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward fix of recalled parts

By AMARCOS6534 on 9/13/2019 at 4:00 PM. Helped by Robert (I do not remember the last name).

Very happy about the service that was provided. I had no issues with this ford dealership. I called them about a letter I received on a couple recalled parts. They fixed the issue in 1 day and also changed a part that was recalled years ago that I never changed and had not asked them to change. Very happy with the service provided. One small thing did upset me but had nothing to do with the service: I work until 6 PM everyday and getting to the dealership from work can take over an hour and a half during rush hour. From my home (which is where I left from) takes over 20 minutes. The employee that dealt with my case told me I could come in whenever to pick up my car so I went in after work. When I showed up I couldn't get my car because the secretary that had the keys to all the cars was wasn't available and had already closed and locked her/his office. That was a waste of 40 minutes of driving. I assumed when he said you can come in whenever that it literally meant whenever (as long as the dealership was open of course). Fortunately, I was able to get someone else to grab the keys for me when I was at work the following day. When I returned from work this same person drove me to get my car (over an hour and a half of their time spent driving to assure I would be able to get my car). I wish it had been made more clear that the secretary closed at 6 (I assume it was that time) or that there was another way to get my keys so that I wouldn't have to rely on someone else to get my keys. THAT SAID, the service was great. As stated above, they changed all recalled parts including a recalled part from years ago that I never changed and had not asked them to change. All of this occurred in 1 day. I would definitely recommend them to anyone but I would also make sure to have them clarify when exactly they can pick up their car with the employee dealing with their case. I'll also add that the customer service was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and professional

By JMAPLES0 on 9/13/2019 at 3:33 PM. Helped by Paul Nagle.

Great experience made the car buying episode something that I did not dread to do. No hassle about the price and no pressure to buy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By HARRYMERCER on 9/13/2019 at 1:01 PM.

Upon arrival at the dealership, I was greeted and assisted very professionally. I explained exactly what I needed to have done to my vehicle and the technician assisted me throughout the entire process. They told me that the service work would take about one and a 1/2 hours. After one hour, my name was called at my car was completed. This service department does exactly what they say.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New to area...good first experience!

By JOHNFONTEBASSO on 9/12/2019 at 9:05 PM. Helped by Shay Piel.

In need of servicing for my F150; good first experience with Service Department and Shay! Got the job done at a fair price and in timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent maintenance service at Mac Haik Ford Lincoln

By M&S on 9/12/2019 at 7:17 PM. Helped by Jason Norman.

"The Works" LOF, tire rotation, and inspection services on new 2019 F-150 Lariat at Mac Haik. Outstanding support by my Service Advisor and excellent work by the shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internet purchase. Everything they said it would be!

By Mac Haik Fan on 9/12/2019 at 5:57 PM.

I contacted dealership to confirmed availability and pricing. I traveled from the West Houston area to purchase the vehicle the same afternoon. The dealership secured very competitive financing. This was truly a no hassle pleasant experience. Fantastic sales and finance staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dead battery.

By DEBYLANNEN on 9/12/2019 at 3:49 PM. Helped by Trevor Lindell.

Battery died on a busy errand day and staff recognized what an inconvenience this can be. Had my car repaired and ready for me the same day.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy to work with

By BRONWYNYS on 9/12/2019 at 3:13 PM. Helped by Omar Gomez.

Omar was very up front about what service was being done and the estimated time. When he called back and told me (1) of the tires needing replaced, and told me how long that would take the tire(s) were in SA and would hopefully be there the next day. I also like the the p/u drop off feature provided by Lincoln, makes it so much easier to get the servicing of my vehicle done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant service

By SHELBY50044 on 9/12/2019 at 7:23 AM. Helped by Service department.

I want to thank mac haiku ford for a very pleasant experience. Thework was done in a very timely fashion and with professionalism. I would recommend the service department to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shay was very helpful, positive and patient.

By FFEIST on 9/12/2019 at 4:32 AM.

Shay kept me appraised of the potential time of completion. Waiting area was very comfortable and pastries yummy ! Customer parking could be expanded somewhat. OK

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
4   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Over-priced service work.

By MILOS0 on 9/11/2019 at 12:40 PM.

I brought my 2008 F150 in for the heater core to be replaced for the 3rd time in a year. I felt that I was overcharged for the extra work that was done to make up for the heater core having to be replaced under warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F-150

By C. Duggan on 9/11/2019 at 1:24 AM. Helped by Rene Riojas.

Bought a new F-150 from Rene Riojas/Scott Tell. We realized after we picked up the vehicle it had a ding on the fender. They had us bring it in, picked it up later that day, good as new. Satisfied with the pickup and the dealership. If I could give Rene 6 stars, I would.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By TONY_MABE on 9/10/2019 at 9:48 PM. Helped by Trevor Lindell.

Told it would be 2 - 3 hours to complete, however offered shuttle service to drive home until ready. Then, notified when ready and shuttled back to pick up our vehicle. Nice staff to work with and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Good Experience

By don.anderson on 9/10/2019 at 3:52 PM. Helped by Jason.

Fast service, in and out in less than a half day. Time for 15k service. Just dropped the vehicle off and trust Jaso to do the right thing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By JANIET2634 on 9/9/2019 at 8:55 PM. Helped by I dont recall names.

Very nice people. Easy to wait in a comfy area. Didn't take very long. Price was right and great customer service. Went in on a weekday.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Raptor. Easiest buying experience with Greg!

By SMJACKSON1112 on 9/9/2019 at 4:15 PM. Helped by Greg Davis.

Had a great experience purchasing from this dealership! I had to return to drop off truck for a couple of hours and they provided me with a comfortable loaner for my family to ride in while work was being performed. Would definitely buy from them agai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most professional sales team we have ever worked with

By REXF1 on 9/9/2019 at 3:58 PM.

We have dealt with a lot of car dealerships. But the experience at Mac Haik was the best we have ever experienced. From the moment we met Shaun Mulligan he was professional, courteous and accommodating to our needs. We looked at several different trucks and he patiently helped us make the best decision for our needs. We didn't make our decision on our first visit. But on our return the next day Shaun was again helpful and professional, even when we looked at several trucks again that evening. Once we made our decision, the purchase process was amazingly easy. We quickly came to satisfactory price on our trade and the finance process went very smoothly. Morgan, the finance manager even beat our credit union's interest rate.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dead battery on a Friday night

By HOLMSTROMSUSAN on 9/9/2019 at 3:51 PM. Helped by Charles Blagden.

I received excellent service last weekend. My car’s battery went dead suddenly. I loved that your service department was open late. Charles Blagden, Quick Lane Advisor, was extremely helpful. He was very polite and knowledgeable. I was very impressed with the quality and quickness of service.

I would recommend this dealer.