Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Terrible & Dishonest

By ProRunner18 on 11/12/2017 at 8:56 PM. Helped by Michael in sales.

Came in to order a 2018 TRD PRO 4runner, this dealer is charging 7K markup on these I found out. I will never be back. Drove up to Rodland Toyota and put in my order on 9-21-17 drove it home 11-10-17 I know these are hard to get but if anyone is looking for them go to Rodland, no markup and I was treated like family from start to finish. They even picked me up from my house when my car arrived. Magic is selling the same 2018 4runner in super white (TRD Pro) for 51K+ got mine for 44,100 Greed and dishonest upfront.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible bait and switch

By Michael Rump on 10/31/2017 at 8:02 PM. Helped by Chris Heinz.

I had a price negotiated in writing, when I went to pick up the car they said they made a mistake and wanted $1700 more. The "Internet Director" who gave me the price was not available.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Jason B on 9/25/2017 at 8:51 PM. Helped by Adam, Peter, Chris, Amanda.

After enduring several "not so good" experiences with auto dealerships on our side of the water, we made the trip to Edmonds and had the best car buying experience we have had. This is our first Toyota and we are thrilled. Adam, our salesperson was awesome. He explained everything about the car and physically showed us everything. He was not pushy and very honest. The "back and forth" was professional, we were honest with him (we had a very strict budget number) he was honest with us. Adam's manager, Peter, was involved in the process and was great to work with. Peter made it right when there was mistake between what he had written down on the agreement and what came up in the financing. I can't say enough positives about the whole experience. I highly recommend Magic Toyota, Adam, Peter and their team! Well done, and we will be back!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Never will come back

By Hannon1965 on 9/11/2017 at 3:18 AM. Helped by Brandon and Gary.

Brandon In The Service Department was the worst customer service I have ever experienced. I will never be back. To top it off, when I pick up my car, it had blackberries all over my car How does that even happen

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience!

By Marie on 8/24/2017 at 7:39 AM. Helped by Roeuth, Mandy.

After my 2017 Toyota RAV4 AWD Limited had an AWD malfunction after only 8 days and 81 miles, I was forced to find a service provider. Because of a negative experience at Rodland Toyota, I chose not to return to Rodland Toyota where I had purchased the vehicle. Magic Toyota had great hours. They answered the phone every time I needed to make contact with them during their normal business hours. And I found my Service Advisor, Roeuth, to be very caring and very helpful. Unlike Toyota Customer Service, who didn't care and just sent ridiculous robo-like responses about filing my email concerns at their National Headquarters, Magic Toyota really stepped up to the plate in a way that Toyota Care did not. Toyota Customer Care could learn a lot from Magic Toyota. Thank you, Roeuth, and everyone else at Magic Toyota!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealer Ever!!!!!!!!!

By BrockWilliams on 12/1/2016 at 7:42 PM. Helped by Chris Heinz.

Horrible Dealership!!!!!!!! Bought a used BMW from these guys and drove it home to the Tri-Cities, parked it in my driveway overnight and the next day it had two nice big puddles of oil under it, one from the rear main seal and one from the power steering pump, they said that it was my problem because those leaks probably developed during my 260 mile drive, i call B.S. and they won't stand behind this vehicle and fix the problems, SO BUYER BEWARE this dealer is HORRIBLE and you will end up getting pumped in the rear if you buy a vehicle from them, YOUVE BEEN WARNED

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One Call One Visit Thank You Antonio Remorozza

By JerryM on 9/21/2016 at 2:28 AM. Helped by Antonio remoriiza.

We have been looking for a toyotantacoma and have been to several Toyota dealerships including the one in Bremerton less than 10'minutes from our residence. I called Magic Toyota last week and spoke with Antonio Remorozza. He listened, expressed a genuine concern in helping us find the Tacoma truck we wanted. We met with Antonio last Saturday - he was well prepared for our meeting and had personal notes that captured all of the important highlights of our telephone conversation earlier in the week. Although we could not accept his generosity to pay for our ferry fare and offer to take us out to lunch - we we were very impressed with his overall professional demeanor. We have ourchased over 17 cars over the years and this by far has been the most positive experience with no sale pressure. We certainly do not mind the travel time and distance to know we're dealing with a professional. Antonio, I will recommend you to my business network and tell all our friends and family to call you when they need to purchase a vehicle. Kind Regards Jerry & Gloria M

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick In and quick out

By Terry88 on 9/20/2016 at 10:43 PM. Helped by Zac cleavand and manager.

First off i regularly buy, sell and trade vehicles so I'm use to the process. To make it simple I emailed in and gathered everything I needed about the vehicle I was interested in drove down on a Saturday night where I met my salesman- Zac Cleavand- what an awesome guy not only down to earth but a great image of what today's salesman should be like, helpful yet low pressure very knowledgeable and down to earth! After only what would have taken 30 minutes to pay for my vehicle as I was already funded and signing with the manager of the north lot, I was in... Out and on my way home with my new car! To add on to this Magic Toyota this was my second time stopping at the dealership and though a great dealership. the north lot of magic was a much brighter customer experice then when I first visited at the south lot. Thanks for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Experience

By Arjcom29 on 9/19/2016 at 3:00 AM. Helped by Russ Kicey.

A+ Knowledgable sales and staff. Great prices. They go the extra mile for you. Excellent selection and atmosphere. Very modern and clean facility. Have done a lot of buisness there over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

trade in my car

By ZC on 9/17/2016 at 7:46 PM. Helped by Charlie, Paul.

Just came to check out my damaged car value, but found nice hybrid Camry. Bought it and got great deal. Thanks to Charlie and Paul.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Hellothere on 9/15/2016 at 9:02 PM. Helped by Dante Udani.

I met with a salesman and he was very knowledgeable and friendly. Took his time to helping me find what was best for me .thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good customer service

By I don't know on 9/12/2016 at 11:00 PM. Helped by William.

Even if the process takes long time, I appreciate their customer service and also all employees those I saw there are so nice and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By GHarris on 9/12/2016 at 2:56 AM. Helped by Russ Kicey.

The dealership picked me up at my house because I didn't have a ride. Showed me the car I requested. Filled out the paperwork and drove away in my new car. Awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Got change oil

By Canlasmelba@ymail.com on 8/25/2016 at 1:54 AM. Helped by Brandon.

Brandon was very helpful. I would comeback again and look for Brandon he's very good on his job.im planning to get my car detailed here at magic Toyota .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and satisfying buying experience

By Dale64 on 9/6/2016 at 2:57 PM. Helped by Gabriel.

The ease of buying, combined with a friendly group of people made this an easy purchase experience. Gabriel was fantastic to deal with! Polite and friendly staff from the moment we walked in to well after we purchased the Camry. Easy negotiation, respect for our time.....things that are rare at car dealers. This is my third Toyota purchase from Magic, and likely not the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By MagCar098 on 9/2/2016 at 6:22 PM. Helped by Ron, Keith.

I enjoy working with the folks at Magic Toyota - they've always been great and provided awesome service and support. I will now back to purchase another Toyota in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We got what we wanted))

By RD on 9/5/2016 at 1:08 AM. Helped by Russ Kicey.

Special thanks to sales rep Russ Kicey for his patience and help. Professional and personal attention to the goal of customers satisfaction is obviously his main characteristic as far as I can tell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Awesome Ana on 9/2/2016 at 7:11 PM. Helped by Brandon, Gary, Kevin, Shawn.

Magic Toyota is not the closest Toyota dealership however I drive the extra miles because the parts and service departments take good care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Luuman on 9/3/2016 at 11:55 PM. Helped by Roeuth Cheth.

Service is always great and staff is very friendly. Never had an issue here but I'm sure they will make it right if I'm not happy with their service. We've purchased ten cars here over the years and they treat us like family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

New car purchase

By Michael1 on 9/3/2016 at 11:27 PM. Helped by Lionel, Paul Chung.

Lionel and Paul worked with me to find the truck I was looking for at a reasonable price. We also use Magic's service department over the years.

I would recommend this dealer.