Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Appreciate Jared Weber

By Jkz on 11/16/2018 at 1:09 AM. Helped by Jared weber.

Jared Weber serviced my car at Magnussen. His demeanor was very courteous and professional. Was quick to greet me and inform me of the service that was scheduled, and ask if there were any questions, which I had. He answered all without hesitation and was honest in his appraisal of the condition of certain parts . Appreciate the honesty, warmth, as well as the convenience of making an appointment kept. I noticed that unlike other centers, this one did not perform a basic clean of my car floor/ windows. No lobby was shown. I did not receive was shuttle service as I requested, though fortunately I had a ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Cbsanjose on 11/14/2018 at 5:46 PM. Helped by Robert Portillo, Janet Kim.

I came in to Toyota Palo Alto where I worked with Robert Portillo. It had been 17 years since i had bought a car so i was a little nervous. However, I was pleasantly surprised because my experience was easy and painless. Robert was helpful, informative, and I consider myself lucky! Thanks Robert!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10k maintenance - Prius

By IM on 11/8/2018 at 6:41 PM. Helped by Jared.

Jared was my agent. He was very nice and helpful. I really appreciate quotes what my car needs to have done in future and also explanations why. I will definitely come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service excellent

By Carol on 11/5/2018 at 7:23 PM. Helped by Alex Ramirez.

Alex Ramirez was my service agent and did an excellent job explaining my car’s service needs. He was also very accurate on the time it would take as I was going to be waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car service

By mugalde13 on 11/5/2018 at 12:22 AM. Helped by Tony Aguirre.

Tony Aguirre is an exelent service provider. I have been taken my car to hin for the last 5 years and him and his team are always grate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Outstanding service from Magnussen's Toyota Palo Alto

By CarFan on 11/1/2018 at 9:02 PM. Helped by Alex Ramirez.

I highly recommend getting service from Toyota Palo Alto, especially from service manager Alex Ramirez. I was able to book an appointment conveniently on the web, and Alex made sure everything I needed was included and let me know when my car would be ready. While the car was being worked on, Alex called me to let me know it was almost ready, and he also scheduled the shuttle to pick me up. The shuttle arrived promptly, and when I arrived my car was ready for me. Everything was clean and the maintenance was done perfectly. The whole experience was so pleasant, and everyone at Magnussen's was friendly and helpful. I strongly recommend them for service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had vehicle serviced

By Mel545 on 10/30/2018 at 6:44 PM. Helped by Alex Ramirez.

Had my 2015 Highlander serviced there yesterday. My service manager was Alex Ramirez who provided me with expert advice about my vehicle and great customer service. Quick and hassle free! I was also given a ride to and from work. GREAT JOB TOYOTA!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KZ my man

By Richard on 11/1/2018 at 1:37 AM. Helped by KZ (Kai Zhu).

Kai Zhu was quick to respond to my inquiry. Treated me very well, was honest and upfront. Very kind. Raj, the sales manager, was willing to work with me and my situation. Real people who understand your real situation. Let them help you like they helped me out. Thanks again to you and your team.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Buying Experience

By Camry Guy on 10/17/2018 at 7:20 PM. Helped by Dich, Tran.

We had been shopping for CPO car for about a month and we were not convince to make a purchase with other dealerships. our first stop was Magnussen's Toyota, Mr. Dich Tran help us out to see inventory and answered any questions we had, but we need to shop around before making the purchase. 2 weeks later we came back and ask for Mr. Tran which again, took the time to show's us inventory, took us for a test drive again and this time we decided to go forward. Nice experience with Mr. Tran, very knowledgeable and honest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding buying experience!!!

By Ila on 10/17/2018 at 5:27 PM. Helped by Kai Zhu "KZ".

We were new to the country and were looking for a brand new car and a good deal. Sales manager Kai Zhu (KZ) gave us the best price for the new Camry we wanted to buy and didn't push for any additional program to register with to make more profit. KZ was very honest, courteous and helpful. He patiently responded to tons of queries posted by me. I highly appreciate KZ for his support and recommend Magnussen for buying a Toyota vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience!

By Avo and Sherry on 10/13/2018 at 7:09 PM. Helped by Kai, Zhu.

We had been shopping for a new car for several months and were disappointed with many of the dealerships we visited. Many sales people were not knowledgeable about the car features and seemed to be unmotivated and sometimes arrogant. We went to Magnussen's Toyota of Palo Alto and met Kai Zhu who was extremely knowledgeable and very professional. He showed us several SUVs and allowed us to pick the one that fit our needs. When he did not know the answer to a few of our questions, he got back to us with the answers by email. We were very comfortable dealing with him and bought our car from his dealership. We have already recommended Kai Zhu to a friend of ours who is looking for a new car, and will do so to anyone who is looking to buy a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took my van in for service - was done quickly and efficient.

By yshilman@hotmail.com on 10/10/2018 at 4:43 PM. Helped by Octavio Rubio.

Octavio Rubio was my service manager and he took good care of me. Kept me up to date during the time that my van was serviced. Pleased

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Annoying squeak in back of Camry Hybrid

By eadweard on 10/8/2018 at 7:57 PM. Helped by Michael Gajda.

Michael Gajda was my service rep for this problem. In dealing with it, he discovered a cracked sway bar in the rear, and was able to fix it , and have the car ready the next day. This could have been a safety issue, but it was found and fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2 Prius

By Margaret on 10/3/2018 at 9:05 PM. Helped by Michael Gajda.

Michael Gajda was my service representative. He arranged for me to get oil changes on both my cars on the same day. One car had an oil leak that cost $1600 to fix. Michael searched my car’s history and found that it had an extended warranty that would pay for the repair ! Thank you Michael !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Consistently good

By Resa on 9/16/2018 at 5:24 AM. Helped by Tony Aguirre.

16 years ago walked on the lot and tried out a first generation Prius and loved it. Owned it for 12 years! Got all my service done at Magnussen. Now back again in 2018 with my second Prius purchase of a plug-in electric version. Committed to the Magnussen service package because I haven’t been disappointed with their service yet, especially with professional folks like Tony Aguirre.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Said Abbas

By Paul123 on 8/27/2018 at 5:44 PM. Helped by Said Abbas.

Said Abbas has continued to provide excellent service and goes out of his way to make sure every detail is taken care of. He is the reason we buy our cars at Magnussen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st service on my truck

By K.B. on 8/22/2018 at 12:16 AM. Helped by Michael Gajda.

This was my first experience with Toyota, brought my truck in for its first service with an appointment. Michael Gajda met me right away and processed me in, the service was less than 1 hour while I waited. During the wait Michael came out and told me they found a service bulletin I has asked about and they updated the computer in my truck. I'm very happy with the service, and will definitely be back for all of the other maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Call

By LMichele on 8/20/2018 at 10:02 PM. Helped by Tony Aguirre.

Drop off (Tony Aguirre met me at drop off) and pick were simple and quick! Thanks Tony! I appreciate your efforts to get me in and out so quickly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By happy customer! on 8/14/2018 at 1:29 AM. Helped by Dennis Mcconnell.

Great friendly service, nice place to wait and shuttle service too! While i waited it was a great opportunity to look for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Premier Cutomer Service

By Paula BERRY on 8/8/2018 at 2:39 AM. Helped by Michael Gajda.

I have taken my truck to two other Toyota dealerships and was less than satisfied. I decide to traveled 50 miles which was a great decision. From Micheal Gajda professional but friendly greeting, to being contacted by text, per request when my truck was expidiciously completed. Micheal explained all the details the technicians went through in troubleshooting my issues coupled with positive final results. I would gladly drive the 50 miles again as well as recommend Magnussen's Toyota of Palo Alto. All of this Premier Customer Service on warranty service. No payment.

I would recommend this dealer.