Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Got the truck I wanted with little hassle

By leftfast on 7/16/2017 at 9:09 PM. Helped by John Salvatore, Richard Bennett.

I was looking for my own car and looked at what sort of car would make a good fit. After thinking about my needs, personal and business wise, I thought a pickup would be a good fit. After doing some initial research, there was little doubt that I was going to get a Ford F150. I dug into the Ford website and visited some other dealerships closer to home to come to get a good idea of the right model, options, packages, exterior/interior colors, etc. After a few weeks, I had a pretty good idea of the truck I wanted and the price I wanted to pay for it (thank you TrueCar). I went to Ford.com, searched for inventory, and found a few trucks. Most of them had certain options that were missing, but there was one that had everything I wanted and a bit more. However, the truck was in Mahwah, about an hour away from me. I went to my local dealership and told them about the truck, but 1) I wasn't getting decent pricing and 2) I wanted to see the truck for myself. I felt bad for the sales consultant at the local dealership, it wasn't his fault in regards to the pricing. I went to Mahwah, test drove the truck with Richard Bennett (nice British dude), and then went home to figure out what I wanted to do (wait a few months and get a 2018 model, or go back and figure out a way to get the truck). I called the dealership the next day and Richard was unfortunately not working that day, but I talked to a young sales consultant, John Salvatore, and he's the sort of guy I like dealing with because he's not your stereotypical "car salesman." After discussing some initial pricing and accessories over the phone, I went to the dealership, and sat with John, going over some other aspects of the car. It was 8:45pm and they were about to close, but John and I started working on the pricing and went back and forth for a while with his finance manager before coming to a deal at 9:30pm. John wasn't trying to push me (I think, as a tech savvy guy, he probably knew I had a number in my head from doing my research and I was trying to hit that number). We got to a deal that made sense for me (a little more down than I wanted and a longer term loan, but the pricing and payments were comfortable for me with an option to payoff quicker if I'd like). I told them I only wanted 1 company to run my credit, and by mistake they ran it with a few more companies, but they apologized and gave me a letter that would help me get those credit checks off of my credit report (it was an honest mistake). I went to pick up the car, had a nice, long discussion with the finance manager, Dennis Henry, and ended up having little time to go over the car with John. We rescheduled the time a few days later and John broke down everything I needed to know about the car and answered any questions I had. He also went over the accessories and we figured out what made the most sense for me. Overall, it was a good experience. John is a guy who knows cars and doesn't need to be gimmicky to sell you the right car with the right options for you at a good price. He's pretty straightforward and explained the truck and its features very well. So, if you're like me (analytical, breaks things down, straightforward, doesn't like all the gimmicky stuff and the pushing that car salesman typically do), John's a guy you'd like to deal with. He's relatively new to the business, and the younger generation would probably like dealing with him. I'd recommend John and the Mahwah Ford dealership in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealer....The Best!!!!

By Tman2222 on 5/12/2017 at 2:06 PM.

Mahwah Ford is amazing. #1 dealer to buy from. Have purchased a total of three cars from them and every time was a wonderful experience. My salesman Dave Saunders is the BEST in the business. I will never buy a car anywhere else. I always recommend they to friends and family. Terrence B.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Extremely Happy!!!

By Flygirl Arlene on 4/7/2017 at 4:11 PM.

Dave Saunders made my lease end process go super smoothly!! This was my very first time leasing a new car with Ford Mahwah! In the past, I went to other dealerships. I would definitely recommend this dealership to my friends!! Loving my new Edge!! Thanks again, Dave for making me feel comfortable in my decision making and for your great efforts to secure the deal on my new car! Go in and ask for DAVE!! Happy Customer!! Arlene Davila

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Fordguy on 3/25/2017 at 11:48 AM. Helped by Patrick Semper.

Mahwah Ford takes the stress out of purchasing a car. The sales manager , Jim, works to make you happy. Patrick Semper, our salesman, was nothing short of perfect, He was patient, polite, and a true professional. This dealership is well worth the trip!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Like going back to 1980

By Ford Family on 8/12/2016 at 9:34 PM. Helped by Rich Bennet . Arron Ringus.

This review Is more for the " Manager " rather than the salesperson. When I walked into Mahwah Ford I had a nice fellow named Rich help me. I explained what I was looking for and within minutes he pulled up a car for me to test drive ( it would have been nice if he came along, I struggled trying to learn the features on my own ) when I arrived back, Rich and I began to discuss lease numbers, after some back and forth, Rich came out with a piece of paper with his final offer on it, it was scribbled in marker and had "Today Only" boldly written on it. I made the decision to think it over for the night and was saying goodbye when a Manager came out named Arron Ringus. Arron started off rather calm and normal but after a few moments it was as if he just switched attitudes and became very angry that he was not making the deal. This was a real turnoff and frankly alittle bit scary. If it was not for Arrons nasty attitude, I probably would have made the deal with Rich, I ended up leasing a new Ford later that day at All American Ford where I was givin the same price and treated like a valued customer. Do yourself a favor and stay away from Mahwah Ford, unless you want to have a Manager with Anger issues belittle you, truly unbelievable experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Mahwah Ford

By Jdfishing on 8/5/2016 at 2:20 PM. Helped by Greg cummings.

Greg is very knowledgeable on Ford trucks. Our new Explorer XLT is beyond expectations. It is very roomy with a great ride. The 6cyl has more than enough power when towing.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Greg C. was Awesome!

By S Bonadonna on 7/25/2016 at 11:49 AM. Helped by Greg Cummings.

We had very specific needs (F-350 with camper package) and Greg made it happen! We are lovin' our new truck and if we ever need a new one, we are going back to Mahwah Ford :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle Experience / Friendly Staff

By The Hite's on 7/29/2016 at 9:10 AM. Helped by John Salvatora, Sales Manager/Finance (can't recall names...awesome though).

We found the exact car we wanted on-line at Mahwah Ford Kia. For a week we spoke with the salesperson over the phone, got all our questions answered, & he went out of his way to send pics, etc... We drove hours to get to there & it was so worth it. Great salesperson, kind & knowledgeable managers, & easy finance help. In & out in a couple hours with the car we wanted. Couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Dave Saunders

By ShieldMechanicalServices on 7/29/2016 at 2:51 AM. Helped by Dave, Mark, Dennis, Bruce.

I was on the hunt for a van for my business. I found a van at Mahwah Ford from their website. I spoke with Dave Saunders and he was genuinely concerned for my needs & requirements. He told me to come down and check it out. I was apprehensive thinking this would be one of those bait & switch and wondering if there was a catch. Dave assured me there was no catch! To my surprise, upon arrival the van was right out front. It was exactly what I was looking for. Thanks to Dennis Henry in F&I I got a super low interest rate that my bank couldn't beat. Mark Reilly assisted Dave in delivery as well as handling some insurance. Everyone was nice & respectful & I plan on adding more fleets in the future & I know where I will be shopping! To my delight there were no hidden catches! Thanks again for everything! I'll be back! Sincerely, Chrissy Bedrosian Shield Mechanical Services

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and they work with you

By Bearfan72 on 7/29/2016 at 1:15 AM. Helped by David saunders.

Mahwah ford salesman are very helpful. They go the extra mile when it come to getting the best deal and after the deal is done they help u even after u purchased there vehicle

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Kia Optima Lease

By nal10595 on 7/28/2016 at 10:37 PM. Helped by Rich Bennett.

Very helpful staff. Bought a car in about an hour, it was a very easy process. I would definitely recommend buying or leasing from this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rich Bennett was extremely knowledgeable and professional.

By croeser on 7/28/2016 at 8:09 PM. Helped by Rich Bennett, Mike Russo.

I came to the dealership because of my always great experience with your service department, and when it came time to lease a new car, I did not want to go anywhere but Mahwah Ford. Rich Bennett helped me to decide what I wanted and made the process go smoothly and effortlessly. I came in wanting information and options, but I left having leased my new car. Rich had an easy and comfortable way of dealing and made me feel confident about my decision. Mike Russo handled all those pesky details so well that I almost did not mind signing my name so many times or listening to all the details I really need to know. Everyone I dealt with was kind, courteous, professional, knowledgeable, helpful. Great job Mahwah Ford. Thanks so much.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

3 time buyer

By Matt Nigro on 7/28/2016 at 6:57 PM. Helped by Dave Saunders, Aaron Ringus, Mike Russo.

I am currently leasing my 3rd vehicle at Mahwah. The entire staff is amazing, especially Dave Saunders, Aaron Ringus and Mike Russo. Kind and courteous from start to finish.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cummings is the best!!#ilovemyford

By Amy on 7/27/2016 at 11:28 AM. Helped by Greg Cummings.

Greg Cummings made buying my new car so easy. All the people at Mahwah Ford were professional and polite. I will and always do tell my friend to go there. #ilovemyford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very easy to deal with

By Kaj203 on 7/26/2016 at 11:08 PM. Helped by Greg Cummings.

I have been buying my vehicles from mahwah ford and have had Greg Cummings as a salesman for most he makes things easy and explains things thoroughly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Family car purchase

By smcd123 on 7/26/2016 at 4:21 PM. Helped by Greg Cummings.

Start to finish we got treated with kindness, respect and didn't feel like we were being taken advantage of. Everyone was wonderful to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Professional Experience

By Scales on 7/25/2016 at 4:40 PM. Helped by Greg Cummings,.

Our experience over many years and vehicles has been very good. Greg Cummings has always helped us with our decision and followed through on the complete sales process. Car and truck buying made easy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales person

By Greg McDonald on 7/26/2016 at 11:42 AM. Helped by Greg Cummings.

I only buy cars from Mahwah Ford because of the salesperson, Greg Cummings. He is honest and up front about dealing with our needs and our budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By :) on 7/26/2016 at 12:43 AM. Helped by Shannon Munsey.

Everyone is so friendly and knowledgeable. I worked with Shannon and she was fantastic! She helped me to get the car I wanted with a price that fit my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer.

By carguy on 7/25/2016 at 9:01 PM. Helped by Greg Cummings.

Honest and hassle free experience. In and out in a flash. Gregg was very helpful in directing me to the vehicle that best suited my needs.

I would recommend this dealer.