Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.1  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst service I have ever had (or ever hope to have)

By Jehoulihay on 7/5/2018 at 6:01 PM.

I took my 2008 Ford Ranger 4x4 in for servicing January 9, 2017. I had the same service advisor for all of these issues. The primary complaint was that it was difficult to get the truck into gear especially when the weather was cold. Mainland Ford took 11 days to replace the clutch, machine the flywheel, and install a new master cylinder. This cost me just under $3000. Two months later (March), the same problem occurred. I took it back and they re-bled the master cylinder. In June, when traveling to Kelowna, it happened again. I took it to Orchard Park Ford and they re-bled the master cylinder. This was covered by Mainland Ford. In July, I was in Kelowna again, the same thing happened, and Orchard Ford bled it again, but this time I was charged an additional $176.46. Mainland Ford offered me in store credit for that amount. When I drove home (July), the problem was already re-occurring so I took it back to Mainland Ford. They replaced the clutch master cylinder. In November 2017, the problem occurred again - the exact same problem I took it in for the first time 10 months previous. At that point, I had absolutely no faith that Mainland Ford was willing to fix the problem so I took my vehicle to Ocean Park Ford. They replaced all parts on warranty. It has been 7 months and the problem has not occurred since. Mainland Ford cost me considerable money, time, and the inconvenience of not having my vehicle in working condition for considerable stretches of time. I would never recommend this service department to anyone. I would however recommend Ocean Park Ford - excellent service!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Happy on 6/20/2018 at 9:11 PM. Helped by 6 Jordana Frost, Taylor Berge, & several other staff.

Just bought a new Escape from Mainland Ford. Sales rep -Jordana Frost was absolutely fantastic - very helpful & knowledgeable. I would definitely give her the highest possible review...is there an 11 or 12 out of 10!!! The other staff: mgr Scott Brown, Customer service spec. Steven MacNeill, finance Taylor Berge & several others were very helpful as well again easily rate 10/10...great experience. Thanks so much Fran

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Stressful ford

By Surreyfam on 5/31/2018 at 11:37 PM. Helped by Arianne.

My family and I visited this dealership to initially inquire how much is their offer for this specific car that we wanted, Arianne the sales rep was very helpful and patient with us and got us the price we wanted and a deal was made. We ask them if we can leave the car overnight so they can install all the accessories we purchased and somehow get the car clean a bit because it was all dusty and beside we still have to come back the next day to finish all the paperwork as it was already getting late, they all agreed and we set an appointment. we return the next day to find out that nothing was done with our car and with thorough inspection we noticed that there were a lot of scratches on its exterior, we informed our sales rep about this, we also waited for almost an hour to meet with our financial advisor and finish our paperwork even though there was no other customers aside from us. After a lengthy discussion they told us to return after a week so they can finish whats needed to be done, we were so frustrated because of whats happening, the manager and financial advisor seems to ignore us after they got the deal! We were just lucky to have a very helpful sales rep but other than that I would say the experience was very stressful for us.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Baller2sk on 5/29/2018 at 1:58 PM.

I bought a mustang and the salesman was great and friendly and I never needed anything because the staff was so courteous. I would highly recommend this dealership to any of my friends because of the way I was treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Escape #5 and counting...

By Mainland on 5/9/2018 at 3:50 AM. Helped by David wu.

Traded in my 2015 Escape for a new 2018 (lease) I told ken what I wanted in regards to new car and what I wanted my monthly payments to be in order to make it worth it for me to trade in early. He got me exactly what I wanted with quiet a few perks thrown in. This is my 5th escape all through same dealership, obviously they are doing something right,,

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Customer Service

By happy ford owner on 5/7/2018 at 3:13 AM. Helped by Keith.

I went into Mainland Ford as they called asking if I would trade in my Escape. So they had to do the estimate so I would know what I would be getting for my car before I would think about the trade in. Once I got that i looked at the Edge and the sales girl gave me the wrong price. So I cancelled the sale. The next day I got a letter from Scott Brown with coupons so I went back in and asked for Scott the manager and he did everything to change what happened around. He also introduce me to Keith, now he is great. Turned my whole day around. Put a big smile back on my face. So then I took the F-150 for a drive and we talked money and even though it was a bit more than I wanted to spend I bought it. I would recommend Keith any day of the year.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID GO TO ANY OTHER DEALERSHIP

By HG0172 on 3/21/2018 at 2:42 AM. Helped by Zack.

Mainland ford gave me the worst customer service possible. I go to them for a warranty repair and the service department refuses to even entertain me and send to me sales. Sales just wants me to trade in my 1 year old car that’s fully paid for and get a new car. No one won’t even listen to my warranty issue just trade trade trade. So I finally leave but still they keep calling me every few weeks asking if I want to trade. I am fed up with them. WORST CUSTOMER SERVICE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Garry on 2/1/2018 at 6:54 PM. Helped by Taylor Berge - Sales.

Purchased our third vehicle from Mainland Ford with Taylor Berge as our sales rep. We got the same great service and attentiveness the third time as we did the first. It is a pleasure to work with someone who is knowledgeable about the product and diligent to find the right fit for his clients. By the way, all the Mainland staff are friendly and not high pressure in their handling of their customers - even the service staff was excellent. Garry and Sharon

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very upbeat and attentive to all details

By Kathy Leland on 1/18/2018 at 9:15 PM. Helped by Juarez.

We dealt with Juarez (not sure of the spelling) He was a new salesperson, but did a very good job. We had been at two other dealers, but he won us over. He even paid for our license plates when he couldn't get them off of our trade in. That is really beyond the call of duty, but he did it. I will recommend Mainland Ford and Juarez to others, and I already have. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and Painless...Great service!

By Tyler370 on 1/11/2018 at 7:21 PM. Helped by Taylor Berge.

We bought a SUV yesterday, Taylor our sales guy was excellent. Process was quick and painless, we felt we got good value for our trade and a great price on the SUV.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Possible False Advertising - Update

By SavanSavannaDanna on 1/6/2018 at 10:42 AM. Helped by Frank Quigg.

I couldn't delete my original post - anyways, long story short, It's all good, happy with the new car, they took the truck back, please ignore my other post - thanks Frank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Stress purchase

By Passfield on 12/19/2017 at 6:14 AM. Helped by Sheldon.

The easiest and stress free purchase are family has made! Can't say enough about the Sales staff and Manager! The willingness to accommodate budget and timeframes, would recommend any day! Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service rep extraordinary.

By Ladydi56 on 10/22/2017 at 11:46 PM.

Denny was super helpful & very patient in explaining things to me about my car. He also investigated a product I was interested in & got back to me with a price

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mainland ford is amazing

By Cargirl3 on 9/20/2017 at 8:18 PM. Helped by Can't remember sorry.

They were great called me with every change and charge then again when it was done to go over what they did. They even vacuumed my SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Transit 250

By Peter on 9/13/2017 at 1:28 AM. Helped by Rob (Service Technician).

Kudos to Denny for delivering great service once again for my company vehicle. And thank you Rob for the accurate diagnosis, the van is running well. There's a reason I drive all the way from Vancouver to you guys. Keep up the great work!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Manners needed

By Wanted manners on 8/3/2017 at 9:26 PM. Helped by Taylor berge.

My husband and I were looking for a new truck and van, found ones we liked, talked to Taylor about the truck and then decided to take a breath and think about it, Taylor walked away, didn't shake hands let alone say goodbye and went inside leaving us stunned. The manager phoned us, was exceptionally nice and great customer service until the papers were signed and then it went to crap. We were promised 2 gifts with the purchase of 2 vehicles and then went back on their word. They got their money and that was that. Taylor evening got commission on both vehicles even after we never even saw him again. He definitely didn't earn it and needs a lesson in manners.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast and done on time

By David on 6/26/2017 at 5:53 PM. Helped by raj.

Raj was very helpful with my visit at the dealership since the reno's. Car was done right and finshed the same day. Thank you

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

For service

By Car guy 1961 on 6/22/2017 at 7:24 PM.

Service advisor have enough knowledge about your car for service and information that you to know about your car for maintenance. They are reliable and defendable in terms of time schedule and drop/pick up in case your car needs more time in the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denim

By Denim on 6/16/2017 at 5:56 PM. Helped by Chris. Sales.

The dealership was very helpful.Our salesperson Chris was very helpful.Dave ,manager I believe was very accommodating and fair.Steve MacNeil also kept me informed and extras were performed in a timely manner .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellemt service

By BodoT on 6/15/2017 at 1:39 PM.

They were very friendly, did not need to wait for someone to attend. The service was done earlier than stated. My vehicle was cleaned inside and out! Awesome service!

I would recommend this dealer.