Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

60,000 mileage maintenance service appt.

By JANEHAGEDORN on 9/17/2019 at 4:35 AM. Helped by Rental service staff excellent, nicknamed Z..

Excellent service as always with courtesy, extra effort, and fine work done on time. I have had only good experiences with Maita. Recommend that include some Prius cars in your rental fleet.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Complete superb service

By kdb4 on 9/17/2019 at 2:19 AM.

Always attention to our current needs and getting job done swiftly and thoroughly. We are so fortunate to have Luis. Mendez looking out for us and our car. After checkout he even went above and beyond. Valet check out was busy. Luis went to lot, found my car, and personally drove it to me, because he knew I had a time deadline to meet. So thoughtful !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Tacoma

By CODYB209 on 9/17/2019 at 1:07 AM. Helped by Justin in fiance ?.

Great service from start to finish. Only thing it took forever to get back int the fiance office. It didn't seem too busy where it should have taken 45-55 minutes. Still a great time overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By RLCC21 on 9/17/2019 at 12:49 AM.

Great experience! They did everything they could to get me the best deal possible. Wilber was amazing and very helpful. Everyone was super nice and cared about the customers. The best experience I've had at a car dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By AGUIMOYE on 9/16/2019 at 7:20 PM.

Fast and friendly services every time! Had to go in to get a recall taken care of on my Prius and Maita Toyota took care of it and got me a lyft to and from their shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent response to my needs and Service

By DCOLLIER on 9/16/2019 at 7:19 PM.

I needed a quick turnaround for my vehicle with Service needed including a repair. They stayed on schedule and meet all of my expectations as a Toyota customer.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Service ok

By PAMHAASE on 9/16/2019 at 7:12 PM.

Service was fine but not outstanding. Took over 2 hours (with an appointment) to change the oil and check fluids and air pressure. Feel like pre-scheduled appointments shouldn't take that long to turn around basic service. An hour would be more reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By ccchiu50 on 9/16/2019 at 6:22 PM.

Marlon Nonog helped me get my car fixed. I have been assisted by him a few times in the past two years. He is always knowledgeable, friendly and trustworthy. I am so glad I can get such excellent and reliable services at Maita.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Review

By KRISTA.LLAMAS13 on 9/16/2019 at 6:06 PM.

During my visit this past Saturday, Priscilla and Karina were very friendly, helpful, and accommodating. I did have one encounter with Junko. She attempted to help me when Priscilla was out to lunch and Karina was with another customer. In the middle of assisting me with getting the ride that I was offered, she looked at what services I was getting and then immediately stopped helping me and advised that I speak to Karina. When I inquired why, Junko told me that I was not eligible for a ride because I was only getting the 5K service and it did not qualify for a ride. I would have understood that, but I was getting more than the 5K service and was offered a ride from the beginning. As I tried to clarify that I was actually getting the services that I thought I was, Junko would no longer answer my questions and continued to tell me to wait for Karina. I waited to speak with Karina and she was great. She quickly confirmed my services for me and had a ride ordered within 3 minutes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant Customer Service

By Jodie P. on 9/16/2019 at 5:01 PM.

I really enjoy taking my car to Maita Toyota for services. From the greeter on, I am always assisted by friendly and efficient service department staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE - Karina Gonzalez

By CATHLEEN.THURMAN on 9/16/2019 at 4:24 PM.

Karina is very knowledgeable and confident in information provided during my “walk in” appointment. She was excellent at explaining the process and every aspect I would need to know as a customer. You should give her a raise!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Previous Visit

By BILL.LOWER on 9/16/2019 at 3:37 PM. Helped by Don't Recall.

No issues, I don't see why I need to have a minimum amount of words to describe my last service. I'm very busy and this will be the last review that I do. Not happy about this.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Excellent service

By PONTARELLI08 on 9/16/2019 at 3:29 PM.

Everyone at Maita Toyota are professional and polite. As soon as the maintenance was done I received a text that my car was ready for pick up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By DAKIMY68 on 9/16/2019 at 6:15 AM. Helped by Angelo Era.

Angelo was professional and helpful. He was clear, communicative and personable. I am satisfied with the service I received. I will plan to bring my car back when due for next service to work with Angelo and staff at Maita Toyota of Sac.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Usually great - one issue this time

By LCHATCH17 on 9/14/2019 at 9:55 PM.

I've been coming to Maita for auto service of my Toyotas for at least 15 years. They are always friendly and efficient. I was there this week for the 10K maintenance on my Highlander. I was impressed with how quickly we got in and out. Unfortunately, something went awry and we were back the next day because the car was leaking oil. Once again, the staff was very friendly, listened carefully, and gave us priority service since we were returning for an issue, plus we were on our way out of town. In addition to getting our problem fixed quickly, Maita will send someone out to clean up the oil puddle at our home. Even with this one glitch, I would still recommend Maita service to anyone. Sorry, I can't recall the name of the service agent who helped us on our return visit, but he was awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Mark3749 on 9/14/2019 at 6:40 PM.

Service Technician Priscilla Camacho was excellent. She answered our questions with understandable answers. Also, personally, came to us to tell us our car was ready. Also, technician at the desk in the area behind the service technicians where amenities are sold was also very helpful when I asked him a couple of questions regarding touch up paint.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By LILOJENNY99 on 9/14/2019 at 5:06 PM.

Nice environment and nice people to work with. I love how they are willing to help you in any way to put a smile on your face. Their customer service is awesome and they are patient with you too. I would recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great first time experience.

By Mr Anderson on 9/14/2019 at 4:29 PM.

First time at this location, made an appointment first, staff was very helpful, the gentleman that helped me gave me a time frame for the work being done, they were in 30 minutes of that time frame so I was very pleased, this helped me manage/plan the remainder of my day. Thank you Maita Toyota. I will be bringing my vehicle in for future visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great!

By LALAJO on 9/14/2019 at 6:30 AM.

They had very good customer service. They gave me a great deal on a new car! I had my 1 year old with me and they were very patient with me but also understanding about getting me in and out of there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people to buy from!!!

By WRIGHTBROTHERSCUSTOMPAINTING on 9/13/2019 at 10:49 PM.

Maita Toyota was awesome to work with!!! I was going to stay local but Thompson Toyota never got back to me and wanted way to much for what we were buying.I sent a price request and Colette contacted me immediately and she was so awesome to deal with.She got back to me with price quotes super fast and got us in the car much cheaper than Thompson’s.She even helped watch my animalistic kids I highly recommend talking to Colette first before you go anywhere else,I’ll never deal with anyone else from here on out.Thanks Colette!!!

I would recommend this dealer.