Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third purchase

By Digits4063 on 11/30/2018 at 3:25 PM.

This is the third time I have bought a car from MOGF and will continue to make them my first stop when ready to buy. Process was easy and they made a point to respect my time and not have me at the dealership waiting on them. Happy to recommend them.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Fords

By Eddouglas on 11/24/2018 at 7:55 PM.

Only thing I bought the car with out seeing it just wish I did that before I went to finance it their a couple would want on it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Group

By Goldie on 11/27/2018 at 2:58 PM. Helped by Mr. Bower, Ms. Maggio and everyone else I interacted with!.

Great group of people at the Mall of Georgia Ford! The sales rep was really nice and very help with my purchase! Thank you all for the wonderful experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in all area's

By Green paul 1157 on 11/24/2018 at 10:42 PM.

From the moment we arrived to when we departed we felt we had been treated with the upmost respect and professionalism. Everyone we dealt with listened to what we wanted and went out of there way to get it. They had us in mind at all times making us feel very comfortable and left feeling we had been treated with the upmost respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Vix on 11/10/2018 at 7:08 PM. Helped by Kevin Farmer.

Jay was absolutely wonderful! We essentially got everthing we needed from him prior to actually seeing the car and then we just drove over and sealed the deal. The car was exaclty as described to me and he sent a detailed video of the car as well. Jay was professional and personable and just made a joy out of what would have been a stressful experience. We drove 3 hours one way but it was worth it! Thank you Jay!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Ashleighb on 11/9/2018 at 7:55 PM.

Tyrell was awesome!! He went above and beyond to get me in something I would love! They worked with me to get me the best deal!! Would definitely recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I’ve ever had

By Cnoh17 on 11/9/2018 at 2:06 PM. Helped by Abdul Arellano.

Bought an explorer for my wife from Alex Maddox on Oct 22nd and cant put in words how happy and how amazingly we were treated. Not only was it an incredible deal Mall Of Ga Ford gave us, but the kindness, knowledge and respect was top notch and what really impressed me. Bought over 7 cars in last 10 years and this was the best experience I’ve ever had and also the first Ford my family ever owned. After this purchase my family and I our proud and will be loyal Ford customers from now on and will only purchase and bring our car for service at mall of ga Ford. When Alex got busy, he had another salesman Bong Su to help me and after finance Abdul filled up my gas and also went over the features. I’m very impressed on the unselfish teamwork they display there and be sure to ask for Alex, Bong Su or Abdul

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor experience

By Pete on 11/4/2018 at 4:20 PM. Helped by Fricks, Steven.

I am sad to say that the experience with Mall of Georgia Ford was not good. My experience with my salesperson was good overall. He was friendly and knowledgeable about the Ford F-150 that I wanted to purchase. The physical space was pleasant and I was offered coffee and water. However, it really fell apart after this. When it came time to actually purchase the vehicle I wanted, the manager told me he could get it from another dealership. We came to an agreement on the price and I signed off that I would move forward with the agreement. I paid my down payment and I went through the financing process (paperwork, etc.). They told me it would be about 72 hours for the vehicle to be transferred, which was fine. About two days later, the manager called me to tell me that the other dealership would not release the vehicle because they had a pending sale. When I asked why he didn't ask before we came to an agreement and I paid money to them, I didn't get much of an answer. He did offer to get a similar vehicle from Florida. I later contacted the nearby dealer that supposedly had the truck in question and they still had the truck! They said it was getting a recall completed and it was available again now. For some reason that dealer could not do the same deal, so I called Mall of Georgia back and inquired about getting the truck from Florida. When I asked if the same deal would be in place, my salesperson said yes. Later, however, he called and said the price had gone up. He stated that the dealership would take care of the cost of transport, but the truck had "more options" than the one we had agreed upon. The manager had sent me the window sticker and the MSRP on the truck in Florida was less than the one that I had agreed upon in Georgia. Where did the extra cost come from if they were taking care of the transportation cost and the window sticker showed less? I declined and informed them of my displeasure. A few days later I got a call from someone at the dealership stating that they had received paperwork from the financing department about installing my bed liner and then asked me when I wanted to come in to get it installed. When I called back to inform that that I hadn't actually purchased the truck, I had to leave a voice mail. They haven't called me back. I am worried that they are going to mess up the financing process, which could negatively impact my credit. At least I got my deposit back I suppose. I thought car buying had evolved into something better since the last time I purchased a vehicle, but this is the worst experience I have ever had. I am now considering not even buying a Ford vehicle at all because I had such a bad experience with trying to purchase an F-150.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By st1nn3tt on 10/30/2018 at 10:30 PM.

They gave me a great deal on a 2019 F250. More money off than was advertised online and that price was already low. Every thing went perfectly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Knowledge of vehicle.

By GSUFord on 10/21/2018 at 5:11 PM.

Everybody worked with us real well good customer service. Good Knowledge of vehicle we were interested in, hopefully in the future we can do business again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super easy!

By Karin on 10/20/2018 at 6:49 PM.

Jessica was great from start to finish. Everything went smooth. You couldn't ask for better customer service. My purchase today was exactly as expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By MeganFordEdge on 10/15/2018 at 10:14 PM.

I cannot say enough great things about Jay Rickards. He was so laid back and not pushy. It was awesome working with him. Great Job

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good to do business with not pushy like some dealerships.

By Firefighter 822 on 10/9/2018 at 9:28 PM.

My sales rep was Jessica Slaughter and and was very nice .She was not pushy and was coordinated with her work..When I arrived to try the truck out she had the keys in her hand and answers any questions to her ability.I had a little bit of hard time with price margins but she was nice all the way through and it worked it to get to buy .it.Thanks so much for your attitude and pleasure to do business with.Thanks Jessica

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A fantastic second experience

By Lilnesser16 on 9/26/2018 at 2:31 PM.

Loved my first experience with them so i came back for my second time. Just wanted to trade my car for SUV but wasn't sure if it was the right thing to do . I set up my appointment and once again my experience was a breeze. He listened and listened very well to my dislikes, did not pressure me into a car I wasnt 100% in Love with. He looked and didnt give up and found me a my Escape that instantly put a smile on my face.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and painless car sale

By Jim on 10/7/2018 at 10:12 AM.

Tyrell approached when I entered the dealership, and found him friendly and unassuming. He listened to my needs, and worked hard to get me into the car I needed. He was attentive throughout the car sale from start to finish

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Great sales team.....horrible service...including the GM

By dritten01 on 10/5/2018 at 7:01 PM. Helped by Erik Conley; Oscar.

This dealership is great at sales but horrible at taking care of their customers post sale! Their service department does not seem to care about set appointments, and takes a very flippant attitude v. seeing how they can take care of the customer....but then it start with the GM...and as EriK Conley has the same attitude and want to pass people off v. taking care of them, what would you expect from the rest of the employees. If you buy from them I would advise going down the road to a different dealership if you want to be treated right and your vehicle fixed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Bait and Switch. Avoid this dealership.

By Chris on 9/28/2018 at 3:10 PM.

Bait and switch dealership. Spoke with manager who told me that $2k discount on the car is available only if you have a trade, but there is no where on the site that says that is the case. When I questioned the manager over it, he told me to go buy a car somewhere else. I'd recommend that everyone take that same advice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy pre-owned sale

By Kimmyt on 9/25/2018 at 1:15 AM. Helped by Roger Luker.

Very easy process, no pressure. Jessica and Roger made the buying process painless and they were able to make my purchase exciting and enjoyable. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Happy Customer on 9/23/2018 at 10:41 PM. Helped by Mark Johnson.

I had a great experience buying a car at Mall of Georgia Ford. My salesman, Javanie Rickards, was very nice, kind and patience (not pushy) during the buying process. He also worked hard to get the deal that I wanted. Also, I would like to thank the Finance Manager, Mark Johnson, for finding me the best interest rate, 2% below another dealership. Both of the guys were friendly and easy to deal with. I would definitely recommend buying a car at the Mall of Georgia Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous knowledgeable and friendly

By Chick60 on 9/22/2018 at 4:35 PM. Helped by Mark Johnson.

I had a pleasurable experience at Mall of GA Ford they were great to work with, Chris Smith and Mark Johnson were friendly and helpful

I would recommend this dealer.