Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4.1  
Price
4  
Quality of Work
3.9  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Eugen on 6/2/2017 at 3:43 PM. Helped by The finance manager Justin Carter great finance person to deal with.

Great buying experience, finance done a real good job ( Justin Carter ) as well as service introduction. If you're in the market for a brand new or pre-own car you need to ask for Felix Rosianu

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer no service, service rep was a smartass!

By Digger on 5/5/2017 at 1:45 AM. Helped by Unknown.

Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part. I ended up leaving and ordering the part off the internet at half the price. Part came in two days and everything works perfect.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Bought a 2015 Ford Escape Titanium

By lsaint85 on 4/21/2017 at 10:15 PM. Helped by Sean Greenberg.

Update- issue with a sales rep was handled appropriately by the GM. I am satisfied with the car I purchased and the outcome of said issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By minkdad35 on 3/31/2017 at 5:43 PM. Helped by Shane Harrison, Roger Luker, Justin Carter in Finance.

Shane Harrison was excellent with vehicle info and customer service. Excellent experience. The second certified pre-owned vehicle we have bought in the last year.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Pleasant experience

By Janice on 3/7/2017 at 5:08 PM. Helped by Shane Harrison.

Mr. Harrison was very personable and accommodating. He worked swiftly and patiently to help us choose the right vehicle. The long trip from Fayetteville, GA was worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chuck Piper and Adam Hardt were excellent.

By Matt & Anna Nesbitt on 2/28/2017 at 10:23 AM. Helped by Chuck Piper & Adam Hardt.

My husband and I had a wonderful experience at Mall of Georgia Ford. The sales staff,finance and management were excellent and very knowledgeable. The were willing to make the best deal for us and we are so excited about of Certified Pre-Owned vehicle. Thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price

Purchased a used FLEX

By retirementreward on 2/13/2017 at 11:03 PM. Helped by Shane/ Harrison, Andy in finance.

Shane was interested in my on line search, he stayed in touch but gave me the space needed to process and shop. Once I reached out for a visit he continued to provide needed/requested information to make me stay with the dealer and the specific vehicle I was looking at. At purchase he was professional and personable working with me to make my decision smooth and as fast as possible.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Everything is great BUT NOW I NEED HELP!! L

By Focusfriend on 2/5/2017 at 10:14 PM. Helped by My service associate's name was SCOTTIE--that is all I know!!.

I bought my 2013FORD FOCUS (pre-owned) last JANUARY 31 from MALL OF GA FORD.Everything has been FANTASTIC BUT NOW, it has been three weeks since I was there for a scheduled maintenance and YESTERDAY AS I DROVE INTO ATLANTA FOR WORK A LIGHT AND EXCLAMATION MARK CAME ON MY SCREEN THAT SAID TRANSMISSION FAULT,SERVICE NOW AND MY CAR SLOWED DOWN TO @ 30 MILES PER HOUR. Having scheduled apps that I could not cancel at the last moment, I had to wait and drive my car back home and it took me 2 hours--I JUST HAD TO BE PATIENT. Then this SUNDAY MORNING, I went on-line to make an appt or leave my name and there was nowhere to explain my situation SO I HAD TO WRITE THIS REVIEW IN HOPES THAT SOMEONE WOULD SEE IT AND CALL ME ASAP MONDAY AM AS SOON AS THE SERVICE DEPT OPENS(7:00am) so I can BRING IN MY CAR FOR AN INSPECTION BECAUSE I NEED MY CAR AND I HAVE A VERY BUSY WEEK AND I WILL HAVE TO WAIT FOR MY CAR SO I CAN GET BACK ON THE ROAD AS SOON AS IT IS REPAIRED.!! From WHAT I HAVE READ ON GOOGLE, HOPEFULLY THIS IS ONLY A FAULTY SENSOR, BUT I DON'T KNOW AND CAN'T WAIT FOR SOMEONE TO CALL ME IN THE AM, MONDAY, FEB 6th!! PLEASE CALL ASAP!!!!THANK YOU---PAUL STEPHEN CARDER,404-408-1115

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Trade/purchase

By Klebouef on 2/4/2017 at 3:36 AM. Helped by Shane Harrison.

Shane was great to work with in trading in my vehicle for a new Ford F-150. He worked very hard to get me the vehicle I wanted and a payment that would fit my budget. I would definitely refer Shane and Mall of Georgia Ford to someone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Pirate27 on 1/31/2017 at 12:11 AM. Helped by Shane Harrison.

Shane was great! Was a pleasure to do business there with him. I think the dealership should give him a 10% stake in the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade 2/Purchase 2

By A&A4pets on 1/30/2017 at 5:02 PM. Helped by Shane Harrison.

My husband and I went to Mall of Georgia Ford to trade in our truck and SUV. We were introduced to Shane Harrison who went above and beyond to help us find exactly what we were looking for. The process of purchasing two vehicles was very smooth and quick. Shane also made sure the vehicles we purchased were clean and full of gas. He made sure before we left that we were very familiar with our vehicles. Even paired my phone to the car for me. I would definitely recommend Shane and Mall of Georgia Ford to all my family and friends. We previously purchase our Escape from Mall of Georgia Ford. So I would say that we are customers for life. I would like to thank Shane for taking such good care of us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchased new F150

By petes on 12/29/2016 at 5:54 PM. Helped by Chris Smith.

Outstanding customer experience from beginning to end. I want to commend Chris Smith and his boss George. I will recommend and I am now a loyal customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wreck wished upon us after not reaching a deal

By bassmaster27 on 11/12/2016 at 3:50 PM. Helped by Justin Carter, Mike "Goose" Gosby.

Was wanting to purchase my wife a new Explorer Sport for our anniversary. I live about 4 hours away from this dealer and another high volume Ford dealer close to this one. I contacted both of them about the same time and ended up getting a deal lined up with other dealer. I was contacted by MOG Ford salesman Goose and he all but begged me to come by so they could beat the other dealers deal. Since it was not to far out of the way I agreed. So we go by go through the test drive and them checking out our trade and everything. They came back with there offer and it was $3500 higher I politely refused and went in the little sales office to get my key from Goose. I was then asked by a man sitting behind a counter ( I later found his name and title Justin Carter sales manager) how the other dealer had gotten to that price I told him I didn't know that that was yalls job to work out the numbers but that's where I was headed. So I got my key and started walking off and that's when Justin told me "don't wreck". It took a minute to click what was just said to me but when it did I was infuriated and used some choice words. Me and my wife went to the receptionists desk and asked who his boss was and demanded to speak to him. So we wait around for a few minutes, I'm boiling at this point and John appears. So we talk to John about it who acts as if he really isn't concerned other than asking if he could look at the deal and he states that he would handle it. Needless to say we went to the other volume dealer just down the road and went with our original deal. So unless you like to be talked to very badly and wrecks wished upon you, oh and paying $3500 more do yourself a favor and drive 20 minutes down the road. Just Google High volume ford dealers in Georgia and you'll find them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AC Core Service

By ToddM on 11/10/2016 at 3:18 PM. Helped by Sterling.

I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, Ford, Audi, etc. I have owned my 2015 Mustang GT from Mall of GA Ford. I was pleased with my sales experience but I knew that service is a completely different section of the dealership, so I was a bit worried about what I might expect. I was introduced to my service advisor, Sterling Oliver back in June of 2015 and I have visited him ever since. These days nothing is simple, but Sterling and Mall of GA Ford makes this aspect of my life easy. I am a very high stress person about my car. I hear a lot of horror stories about dealership service but I have never seen that with this service center. Sterling not only makes it simple, it gets fixed and it gets fixed right the first time. He is the face of the service center so I must also thank those behind the scenes. The service techs, service managers, everyone is the process has earned my trust. I belong to a large Mustang car club and I often hear horror stories from other dealerships and people that have to take their car back 5 times to get an issue fixed, I consider myself thankful to be partnered with Mall of GA Ford and Sterling. I have come to consider this dealership like family and certainly consider Sterling to be a trusted member of my extended family! Kudos to Mall of GA Ford for hiring professionals and giving them the tools to be successful. I look forward to buying future cars from you and continuing to use Sterling for all of my service needs! Todd Martin

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service department

By Knklamb on 10/1/2016 at 3:14 PM. Helped by Sterling (service manager).

POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Perfect timing

By Nothing but the trufh on 9/12/2016 at 1:29 AM. Helped by Drew Hogsed.

Bought A CPO from Drew. No pressure. All went smooth! Thanks for taking the time to help me with my decision on my vehicle purchase.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Complete idiots

By NoMOGford on 8/30/2016 at 10:13 PM. Helped by David.

First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on.

I would not recommend this dealer.

Overall Rating

2.0  

5   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Epic Fail.

By Ron Tybaert on 4/27/2016 at 8:53 PM. Helped by I don't remember the name of the people involved, but if I saw them I can point them out..

Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around experience

By Lovemytruck on 3/27/2016 at 6:12 PM. Helped by Adam Rubin- Excellent all around.

We had a great experience from the very beginning. We went in Looking for a new F-150 truck, our salesperson Adam was very helpful and definitely got a good read on us that if he pressured at all we were out of there. He showed us a couple of different choices based on what we told him we were looking for and left it to us to make the decision overnight. They stuck to what we agreed on for price and payment and the rest of the process went very smoothly. I would definitely recommend Adam and the entire team at Mall of Georgia Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Price & Service

By Sanders0307 on 3/23/2016 at 9:01 PM. Helped by Marcello Guevara.

Worked with Marcello. He was so kind, personable & wasn't pushy about car buying. Prices are affordable and service was awesome. Thank you, Marcello! You're so kind!

I would recommend this dealer.