Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

alex soybelman salesperson

By kingprez on 8/14/2017 at 6:45 PM.

alex was excellent in his help with my buying a rav4 in july...very friendly and helpful.. he made me feel weclome... dominick prezioso , buyer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Blase168 on 7/28/2017 at 1:13 PM. Helped by George.

Everyone at the dealership was super nice and helpful. They answered all our questions and did not pressure us. We felt super relaxed! Mikey T., George and Angelo went over all our options and got us an amazing deal. We're very happy with our experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Roger Diaz on 7/16/2017 at 8:37 PM. Helped by Ibrahim Usman , George.

My experience was really wonderful. Ibrahim was very helpful and attentive. He was trying to make our purchasing process as quick as possible. Everything was explained. This was our first time and we will return again awesome staff. Thanks again to George for making it possible to own this car. Mr. Diaz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesmen and service!

By Espo on 7/11/2017 at 12:41 PM. Helped by Tommy Golinello.

Tommy Golinello was my salesman and he was great...he's putting s rush on my running boards and getting some minor damage fixed right away... The people here are great! Go check them out!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience at Island Toyota

By PatL on 6/28/2017 at 1:24 PM. Helped by Steve Smith.

I am a 7 time Toyota buyer. My experience at this dealership could not have been better. Steve Smith and his associates made this a very positive and seamless experience. My new RAV4 is awesome. Everything was explained before I left. I would recommend this dealership and especially Steve Smith to anyone. Thank you Island Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car owner

By Hilnder 2017 on 5/18/2017 at 7:10 PM. Helped by Greg,James.grace,Sam 1&2..

First time island Toyota customer. Just renewed lease with 2017 highlander XLE. Never had a problem with any prior years. As a longtime lessee of Highlander's since 2004 I was extremely pleased with our choice. Had a problem that was factory caused. Called for service and spoke with Greg initially, Professional personable, couldn't be nicer or help enough. Set up app't. Arrived at service center and met James my service advisor. Once again, couldn't ask for better care and desire to solve any problems vehicle had. Problem solved in no time flat. Great work. Would recommend island Toyota to anyone. Also a commendation to Sam 1 and Sam 2. They were great to meet and I couldn't ask for more personalized service. Thank you all once again. Oops thanks to Grace when making app't. Wonderful. All are a credit to themselves and to Island Toyota....Phil.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor Sales Dept. Non-existent communication

By Disgusted Buyer on 5/21/2017 at 2:53 PM. Helped by Georgina.

I called at 9:05 am To schedule a test drive for an advertised used car. I specifically asked if the car was still available since I had a two hour drive. I was told the car was available and made an appointment for 11:30. Upon arrival, we were told that the car was sold the night before!! The manager who answered the phone admitted that he knew the car was sold, but his staff who answers the phone didn't know it yet because it takes a while for them to update their records. Seriously? This is the 21st century. So I lost 1/2 my day and a tank of gas because the right hand doesn't know what the left hand is doing. What a way to run a business!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good service

By erikf1784 on 4/26/2017 at 8:31 PM.

Good car with good staff. I had a good experience. I will do business with them again . I like the truck I bought and it was a overall good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

overall review in buying our Camry on 4/23/17

By Toyota on 4/26/2017 at 12:40 PM. Helped by Gloria Dibrizzi.

We were delighted with our sales person Gloria Debrizzi who helped us in getting our Camry. Because of Gloria's expertise and knowledge and patience we were able to get our Camry. She answered all our questions, took us out for test drives which helped us to pick the car of our choice. She helped us with financing our car and obtaining our insurance. Due to her knowledge, she accomplished this in no time. Gloria made our visit to Toyota a great experience. Thank you Toyota for having such valued employees who care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixing broken relationship

By Tobong Strong on 1/22/2017 at 5:00 AM. Helped by Mr Greg - the Boss And SAM.

Im a recent customer who are not met my satisfaction, but the moment I I voiced it out Mr Greg reach out right away about the issue that I had. To make the story short ISLAND TOYOTA management will going to turn every rock until you satisfied.. Again Big Big thanks to you guys you made US happy.. That's why TOYOTA going places...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

finally bought on island

By JOSEPH CUPO on 1/21/2017 at 2:39 PM.

best buying experience ever.sales rep al was very patient&knoledgeable as was his mgr. jame would recomend this dealership to every one.best part we bought on the island.thank you al.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By elbaz on 1/6/2017 at 4:13 PM.

Alek Soybelman is very courteous, knowledgeable and very straight forward. I was treated with the uttermost respect. He valued my time and made my purchasing experience a pleasant one. Best purchasing experience at a dealership ever! He provided exceptional service.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Real help in fixing problems with the car

By Yuriy on 12/3/2016 at 4:02 AM.

I got real help from Freddy Bosco in solving problems with new 2016 RAV4 which had two defective tires. I think this man is very professional, knowledgeable of cars and the industry. Moreover, he is caring, friendly. Freddy helped me have tires replaced though I leased the car through another salesperson in June 2016. Also he directs me now how to have Air bags system malfunction light fixed. This light goes on when car starts cold and could stay day long until you shut the engine down. Sure I will do my next car deal with Freddy Bosco and recommend this pro guy to others. Thank you Freddy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Bik Bista on 11/22/2016 at 5:49 PM. Helped by Mike.

I bought Toyota Rav 4 couple of months back from Island Toyota and I coudn't be more happier with my purchase. I also went to Toyota service center and met with Service Manager, Mike who treated me very nice and took care of my car very well. He was the best service manager I ever had. I am very happy with this dealer and service center and would recommended anyone who is interested.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By RegSINY on 11/16/2016 at 2:17 PM.

John Murphy was knowledgeable about all the cars on lot and took me out to test drive 2 used SUVs and then brought me over to see a New Toyota. He was friendly and patient with me ultimately referring me to Island Chrysler Jeep. Great friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

It was a great experience!

By RC from SI on 10/22/2016 at 11:15 PM. Helped by Ha Hamza.

I had a great sales consultant Alexander Soybelman - who sold me the car of my dreams - and went over all the features with me with kindness and professionalism - and when I needed help with the final price adjustment the manager Ha Hamza - could not of been more understanding - and really wanted me to be satisfied - So happy with the way everything went - Island Toyota and these men really pleased me in every way possible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing Experience

By Joesanit on 10/14/2016 at 6:11 PM. Helped by Hamza, Trudy, Steve Smith.

After a rough start, with working my issues out. I met with Anthony Santi. A very down to earth and caring man. He was able to fix all my concerns within a few hours. Anthony is the General Manager. He really cares about his job, and he wants to keep Staten Islanders on Staten Island. Not New Jersey. So please go so Anthony for your next Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fun, pleasant experience!

By Jennie on 8/31/2016 at 4:55 AM.

Salesman Freddy Bosco made my buying experience very pleasant. He was knowledgeable, personable, and made me feel very comfortable. He listened to what I wanted and found the perfect car for me at a very fair price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sale experience

By Ovadim on 7/30/2016 at 5:14 AM. Helped by Omar.

After talking to salesman and his manager Vinny, left dealership. Next day got a call from customer satisfaction manager Trudie, explained situation she sad to stop by at dealership. Came back spoke with manager Lawrence who was really funny and helpful. Came to agreement and made deal. Really good one. Want to thank Trudie and Lawrence. Thank you. PS: Maybe now we will go to local dealership not over the bridge to nj, which I have been doing for last 7 years. By the way hopefully service department I am hopping change to.

I would recommend this dealer.

Overall Rating

3.5  

3   Overall Experience
4   Price

Best salesperson worst finance manager

By donald54 on 7/30/2016 at 2:58 AM. Helped by I assume Fred Bosco is Alfred Bosco.

We had the best experience with the salesperson when we were at the dealership looking for a used Corolla, The salesperson - Fred Bosco was very professional, friendly and honest in answering all our questions, immediately we purchased the car. However we had very bad experience with the Finance Manager Raj, we were waiting for almost an hour for him to finish his lunch before he go over the whole finance process with us. He is very unfriendly and bold-faced and we don't felt like being treated as a valued customer and just want to walk out at that moment.. I would recommend this dealership but not with the unfriendly finance manager.

I would not recommend this dealer.