Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

You'd have to be out of your mind to go here.

By ta4evr on 8/1/2016 at 12:41 PM. Helped by Service Center & Manager.

This dealership is a bunch of crooks! We took our Touareg in for an oil change, fluid check and tire rotation, and new spark plugs. We were going to be going to the U.P. Michigan and into Canada. We got as far as the middle of nowhere in the U.P. and the engine light came on and the power steering pump was squealing. My husband checked the water and the power steering tank…none! The brake fluid was low too! We had some water with us so he topped that off and we were able to drive to the nearest "town". They had somewhat of an auto parts store so we got the fluids we needed plus the engine was a quart and a half low of oil. Called them when we got signal…they acted like it was no big deal! Went round and round with them when we got home, all they could offer us was $50.00 off our next service. Wow…. thanks a lot. We also discovered when we got home that they hadn't even changed the spark plugs! And they stole our wrench for our lug nuts. All this for a mere $650.00.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Poor service manager

By tbone on 12/11/2015 at 8:02 PM. Helped by service manager Steve.

Dropped in to have a fuel filter replaced. Was told that was a "Service Express" item and there was a 2.5 hour wait. I asked if I could make an appointment to have it done and was told no appointments for that kind of service and that I would have to wait or come at another time in hope the wait time was less. I'll be going to Tuffy's from now on where I can schedule an appointment and get the standard services done for 30% of the price charged here. I did talk with the service manager Steve, who didn't really care how much of an inconvenience this was. Told me that was our policy. Why? because that's our policy. Okay, so I won't be going back there again.

I would not recommend this dealer.