Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.4  
Quality of Work
4.2  
Service
5  

Dealer Reviews

Show:  

Overall Rating

3.0  

3   Customer Service
5   Friendliness
1   Overall Experience
3   Price

Empty promises

By Pronissan on 9/14/2019 at 4:09 PM. Helped by Mike.

I bought a car from marc motors a year ago thinking they were honest salesmen. Although my salesmen did his very best to help. We took the entire day negotiating then I finally agreed to purchase the unwanted car with the promise that they would get me into a car I preferred a year from then. Now that I've had the car for a year and never missed the ridiculous high payments on an over priced car. They are now telling me they cant trade it in. After already making 10k on the car and commission paid to two salesman, they are trying to make another 8k in equity off the car on top of the newer car Im trying to purchase. Not to mention that initially we had an oral agreement for a lower price. Then i noticed it was much higher than what we discussed when it was signed off in the back office. It was 20 dollars higher which adds a 5k for the total cost of the car. I noticed they're not willing to put anything on paper. Go to berlin city nissan and they will take the time to write it all out for you. Car, rebates, trade in and total monthly payments. Marc motors will only work with you if they want to, they have potential buyers drive 45 minutes from portland to get turned away. They "sound" very convincing, knowing chances of my trade were slim to none. They over charged me to begin with but arent willing to take a price cut to satisfy a customer. Very dissapointed. Im told to try again in the spring. Lets see what other excuse they will come up with then.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

SALES EXPERIENCE GONE BAD .... NEVER AGAIN

By Mr. G on 8/24/2019 at 7:44 PM. Helped by Mark via Internet Dept..

After identifying a 2019 Nissan SR to lease on Friday, sales person states that if not willing to make a purchase right now, another sales person is going to personally purchase the car from under us (strike 1). While numbers are being run and paperwork prepared, our sales person leaves us at his desk and tends to another prospecting customer out on the lot, and leaves us sitting at his desk while he leaves the dealership to help a customer that ran out of gas on a test drive, the same customer that he was helping while we were trying to complete our transaction (Strike 2) ... And strike 3 sales person instructs us on how we need to give him a perfect grade on our Nissan survey in order for him to get paid by Nissan .... Not the experience we were looking for ... Atleast three family members have purchased cars in the past, never again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Mr Boston vs Mr Smith

By T100 on 3/1/2019 at 8:56 PM. Helped by Nicky Boston.

Nicky Boston is no nonsense sales man . This is what I can do for you in this situation . We came up with a couple of options and I picked the best one for my situation . The vehicles are clean well taken care of and Nicky gave me the Car Fax so I could check vehicles history .Up front truth in car buying !What a great salesman to deal with and Dealership ! Thank you Mr Boston ... from Mr Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JUST LIKE FAMILY!

By Debby b on 12/14/2018 at 6:13 PM. Helped by Phil, Ken, John.

Just have to take the time to say how much I love this dealership. I will never buy a car from anyone else. The level of attention given to your every question/concern is so refreshing. With Phil, Ken and John in the service department I never have to worry about being overcharged or anyone missing anything. love this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT buying experience

By Brian03 on 11/20/2018 at 3:11 PM. Helped by Isiah.

Went back to Marc Motors to buy our second Nissan Roque within 15 months. Isiah, our sales expert was fantastic and very inventive to my wife's request to see and test drive several models before landing on the perfect car!!! Thank you Isiah and the Marc Motors team for the PERFECT buying experience. Brian and Cindy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Painless transaction

By Rphajny on 10/28/2018 at 12:22 PM. Helped by Nick Boston.

We originally went to Marc Motor’s New dealership and drove a Jeep, did not fit our criteria so the salesperson gave us the name of a person at Marc motors Nissan. Nick was fantastic, no high pressure, very knowledgeable about the vehicles and a great sense of humor as well. I highly recommend Marc motors.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales/Service

By Carol N on 10/9/2018 at 5:45 PM. Helped by Phil and Sean Roberts in sales. Great guys! Ty both..

I had to bring my Rogue Sport in yesterday to service. I initially spoke with Sean Roberts in sales, awesome guy and very helpful. I plus 2 other family members have purchased cars through him within the past year. Seans' great and listens. Definitely gets you what you need across board. We met Phil, service, through Sean. Phil was great about handling our issue and kept us up to date. This place has great people and would recommend them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By BruLou on 9/20/2018 at 11:05 AM. Helped by Brendan LeChance.

My husband and I went to Marc Nissan to look into trading in our Nissan Frontier pick-up. Brendan LeChance was our salesman and he worked hard to find us the perfect truck. He went above and beyond for us and we left there very happy that we stopped in just to browse...LOL! Thank you Brendan! We look forward to being a part of the Marc Nissan family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales team.

By Andrew White on 8/24/2018 at 1:18 PM. Helped by Laurie Goncalves, Nick Boston, Paul Anderson,Aimee Harris, Mike Ewerts, Phil Royer.

I had a online chat and discussion with Laurie about a pathfinder on the lot. I told her what I had for a trade in and what would be an estimate for a payment. When I came in I was greeted promptly and the pathfinder was ready for a test drive after a brief chat with a sales man. When I came back after the test drive they had all the quoted numbers figured out and where below the guesstimate figures. After we did all the paperwork and car was ready to have final inspection done I noticed a few scratches on the rear bumper and the dealership did not hesitate to purchase a new bumper protector which I asked for AND they gave it to me at NO COST! . Thanks Marc Motors!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Slime xxxxx for Salesmen and Sales Managers!

By Matt on 8/15/2018 at 9:58 PM. Helped by Stuart, Paul Anderson, and Mike.

The one star rating is generous! Dealing with Marc Motors has been a terrible experience. I put in an inquiry for a new Nissan Sentra to several dealerships. I worked with Stuart, a salesman, over the phone for most of my negotiations. Stuart sounded great at first until we agreed on a price over the phone (Tax and Fees included) and when I take an unpaid half day and I get there, he says he couldn't actually get the price we talked about on the phone - $300 more than agreed upon. He continues to "Educate" me in his words, talking like I have never bought a car before and disrespecting my intelligence. Then to boot, when they do the financing they hide another $500-$600 in the monthly payments. I know this because Portland did the same exact quote as them and the payments were $9 less a month for the same terms. After I walked out, Stuart called me the next morning and said he and his manager agreed to get me the deal I originally walked in for. I called back and asked for the numbers, because I wasn't going to drive another 40 minutes each way for more disappointment. Stuart agreed and said he'd send me the numbers while on the phone. I waited 2 hours for the numbers before I called him back and he avoided the call twice. I then called the dealer and spoke with Paul Anderson - sales manager, who said he'd look into the situation and call me back. Then I waited another 4 hours and still got nothing. Lastly, I called once more and talked with Mike - sales manager, where he said he was in on the owner meetings in the morning and recalls him agreeing to my terms. He said he'd run the numbers and get them to me "as long as we bought the car today and gave him a perfect survey score". I agreed if he could meet my original terms. 5 minutes later he calls and says the car sold..... Okay.... Overall, I wasted a day and a half dealing with these BS artists and will never be dealing with them again. If looking for a Nissan, please do as I did and do your homework and trust your gut if you think something isn't adding up - like hidden fees. Skip Marc Motors on your next car search!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun atmosphere!

By OneHappyCarOwner on 4/13/2018 at 1:48 AM. Helped by Everyone.

Everyone there is so nice! You feel like family while you're there! You can tell the genuinely enjoy working together because they laugh and joke with each other a lot! Not your typical stuffy car dealership!! I love my Rogue and I had a great time getting it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun Family like enviroment

By smalltowngirl207 on 4/7/2018 at 7:56 PM. Helped by Kevin Mannette, Shaugn McCormack & Paul Anderson.

I shopped every dealer on the eastern seaboard and visited 5 different dealers. Not only did Marc Motors give me the BEST price but, it was refreshing to be treated like an individual and not a number. I will be a forever customer and would highly recommend them to anyone who is looking for a great vehicle with a great deal! Just as a side note I was nervous about this buying experience and then my sale person introduced to Sales Manager Kevin Mannette who was more than helpful when answering questions that were very important to me. I highly recommend and I cannot wait to go back for my first service Appointment! lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These folks are so helpful

By MarcMotors on 4/7/2018 at 3:42 PM. Helped by Stewart Stone, Mike Ewerts or Kevin Mannette.

Car shopping is not my favorite thing to do..that is why I like the folks at Marc Motors. They are super helpful and really make it as easy as it can be. Just bought my second vehicle from them. Recommend you give them a try - ask for Stewart Stone, Mike Ewerts or Kevin Mannette.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people!

By Contoot on 5/22/2017 at 12:44 AM. Helped by Rick.

I went to Marc Motors not knowing what I wanted. Rick not only helped me find a great car but did it even though my credit isn't great. I'll be heading back there in a year to get the truck I really want when my credit has improved! Everybody was very nice and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won't go anywhere else!

By Thetruth on 5/20/2017 at 1:09 PM. Helped by Ricky and Matt. They we're fantastic!.

Everyone was so welcoming when buying my first car! From the salesmen to the managers all were excellent and was treated with such respect! Won't go anywhere else to buy or service my vehicle. Recommending Marc Motors to all my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will return to Marc's for every car I purchase!

By !Moose2005 on 5/19/2017 at 10:04 PM. Helped by Danny and Shaugn.

The best sales team around! Very helpful and knowledgeable. The Sales Manager, Shaugn was down to earth and very trustworthy!! Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!!

By luluk on 5/19/2017 at 10:11 PM. Helped by Aimee and Rick.

I have purchased my last 3 Nissan's from Marc Motors. The Sales Staff are fun to work with and make you feel like family. Every time I go for service they know my name, not every dealership is like this. I am always was super impressed when Marc calls me personally to thank me for my business. When you go ask for Aimee, she will make sure you get the best deal!!!1

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the best experience!

By Boater123 on 5/19/2017 at 11:19 PM. Helped by Phil, Ethan, Shane & Marc.

From Service & Parts, to the Sales department Marc Motors is hands down the best. Everyone is so great! We buy all our vehicles there & get them serviced as well. I wouldn't go any place else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond customer sevice

By Pode on 5/19/2017 at 10:02 PM. Helped by Phil.

The service department of Marc Motors and honest and trustworthy. It's nice to deal with professionals that are friendly and kind. Thank you Phil and Ken. Bravo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 4 vehicles from Marc Motors. BEST EXPERIENCE

By Bigal71 on 5/18/2017 at 4:03 PM. Helped by Sales and service.

My husband and I have purchased 4 vehicles from Marc Motors and I have referred many other people. I ran into thus sight and am surprised to see these reviews. Every other review sight has them with very high ratings. My experiences with them have always been positive, fun, and informative. They work with you through any obstacle and always quote me lower then other dealers. It is refreshing to find a company that is upfront and willing to treat every customer they way they deserve. I would recommend them to any consumer. Also, take a look at other sights before passing judgement. These people are great.

I would recommend this dealer.