Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Dealer employees were all very down home, polite.

By belair57 on 10/11/2018 at 4:51 PM.

I saw the truck I eventually bought advertised and decided to stop by and check it out. I was happy to be served by Shawn Couch, a Charleston native, and someone I got along with from the start. He went over the vehicle with me and sent me out for a test drive to see if I liked the truck. Upon my return we talked over the truck and it's features and did some negotiating on the price. I was also hooked up with Randy Frazier for the financial part of the transaction. He was very nice to deal with, offered various other dealer options, and was happy with the no pressure presentation. I must say this was the best auto buying experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By KTMSkid on 10/9/2018 at 12:36 AM.

Shawn Couch made the car buying experience as pleasurable as possible. I have bought automobiles from other dealerships in the past that were not as buyer friendly as the staff at Marchant Chevrolet. I will definitely return to Marchant Chevrolet for any other vehicle purchases. I dealt with Randy Frazier for the finance of the vehicle and he was pleasant to work with and did not try to have me purchase options that I did not need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Eric on 10/2/2018 at 11:25 PM.

Shawn was great to work with. I spoke with him on the phone before going to the dealership and he was ready for me when I arrived. He did not try to sell me anything other than what i told him i was looking for. He and the rest of the Marchant Chevy team went the extra mile to get me in the truck I wanted (Silverado 1500) at the price and payment I wanted. Thanks again Shawn. You were a real pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying was never simpilier

By asummers831 on 9/21/2018 at 1:10 PM.

I talked to Shawn right after my accident that left me with a totaled vehicle and a bunch of headache. He called me to see how things were going and when I would be ready. Unfortunately once I was ready Shawn was out of town however, Joey and Rusty were there to help me make one of the easiest purchase ever. I will definitely be coming back when it is time to make another purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!!!

By MYates on 8/30/2018 at 7:08 PM. Helped by Joey.

From start to finish this dealership was the easiest to work with! Everyone we worked with here were great they made this buying process so easy and smooth. Shawn couch and Joey really went the extra mile to make sure we made the right choice for our family. When it’s time to buy our next vehicle we will do so with Shawn and Merchant Chevy!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very Satisfied

By hdjr on 8/25/2018 at 5:48 PM.

It was the easiest car purchase I've ever made. They were up front with their pricing and business practices. When they didn't have a car I wanted, they found one nearby and transferred it to their dealership. The purchase was done quickly with no haggling. They were a very very friendly group. My salesman was Shawn Couch, very knowledgeable and straightforward. I purchased a 2018 Equinox. I'd buy from them again as well as send friends to their dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

No haggling

By Bruce on 8/23/2018 at 11:48 PM. Helped by Rob Marchant.

They are correct. What you see is what you get. Up front, bottom line, no price negotiations. Very reasonable trade ins, full disclosure, factory rebates. GM offers military and retired military discounts. Good people, pleasure to work with...the only car dealership I’ve dealt with that I didn’t need to run home and take a shower afterwards.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

“Very Satisfied Customer"

By Calhoun, SM031 on 8/20/2018 at 10:39 PM.

I went car shopping at Marchant Chevrolet last Saturday to look for a new vehicle. I was greeted by Shawn Couch, who made me feel so comfortable at the showroom and he showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he patiently answered various questions that I had. Shawn delivered an incredible service and gave a very pleasant experience. Their selection of vehicles are bountiful. I decided to purchase a 2017 Silverado Z71. Very friendly dealership - would definitely recommend. Regards, Shanee' Calhoun

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great!

By Joe1234 on 8/19/2018 at 12:18 PM.

First, My salesman was great to work with. My deal wasn't your typical deal. He were able to make it happen. Price, trade, payments and follow up after the deal to make sure everyone and thing was going well. They were different than most dealerships that I had delt with in the past. Give them a chance and I think you will be surprised!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Above and Beyond

By jano12476 on 8/17/2018 at 1:44 PM.

Our experience was excellent from all individuals at Marchant - internet sales, Bill Clem was outstanding! We have raved to our friends & family. This is how it should be done. Everything was handled in a timely and professional manner. We will return to Marchant for all of our future truck purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Marchant and his team where great!

By cindy64 on 8/6/2018 at 4:03 PM. Helped by Joey Beasenburg.

I just purchased my new 2018 Tahoe from Marchant Chevrolet and I have to say, Rob Marchant and his team were awesome. The sales manager Joey Beasenburg and my salesman Shawn Couch were very professional and knowledgeable throughout the entire buying process. I cant believe how quick the process was from the time we started, till we drove off in our new Tahoe. Save yourself some time and money and check out Marchant Chevrolet, I definitely will recommend them to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great group

By Hoss on 7/18/2018 at 7:49 PM.

If you need a new or used vehicle, see Scott at Marchant Chevrolet in Ravenel. Check them out on the internet. Don’t go there unless you are serious. They will make you such a deal you can’t leave without buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By Bobby J on 7/17/2018 at 11:35 PM.

Joe Leopold and Randy Frazier made the experience of buying a new car as easy as possible. Very friendly and comfortable environment, no pressure. I would highly recommend to everyone. I will definitely look at Marchant Chevrolet first in future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By pungruh on 7/15/2018 at 6:12 PM.

Highly recommend this dealership and salesperson Rusty Jordan. No pressure, just friendly and helpful. Quickest time ever, in and out with a new truck. we’ll return for service even though dealership is far from our home. They’re that nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By gartmanpa on 7/13/2018 at 12:55 PM.

Shawn Couch was great! Very helpful and didn't waste our time. He knew what we wanted and got us in and out relatively fast. Pleasant experience for a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bill is the best yet....

By Digital_p on 7/1/2018 at 3:26 AM.

I bought a ford from a chevy dealership and i said i woupd positively NEVER do it again. But... .they had this sexy f250 below book value and extra aftermarket parts. Bill was totally awesome and filled up my tank, bought is lunch, and bought us some beverages for our long ride home. I will do business with him in the future as my business grows. Thanks Bill...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Linda428 on 6/28/2018 at 3:15 AM.

Very professional made it easy and fast to buy a new car. Worked with Bill and Randy it was a great experience will certainly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used truck

By Kevin816 on 6/26/2018 at 9:15 PM.

Shawn Couch was outstanding. I was looking at the truck online and Shawn responded quickly and answered all of my questions. He made the process of purchasing very easy. I bought my wife's car from Joe Leopold and get my cars serviced here with Nancy and Paul. They are outstanding! Very few car dealers or any other business can meet the service this team delivers.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

best car buying experience in several years

By mustangbob on 6/22/2018 at 2:27 PM.

Bill Clem and Shawn Couch took great care of me. My overall impression of the transaction is of relief that we did not have to play any games. They answered questions, addressed my concerns and allowed me to make my decision without any pressure. Pricing was fair with no surprises and no added dealer fee. They even delivered the car to my home. Overall, great expedience, they will be my first stop when i need my next vehicle..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Crbulldawg on 6/20/2018 at 1:17 AM.

Very professional, not lot hawks, will work with you to get the right deal for you!! Bill Clem did a fantastic job helping me get into a new vehicle!! Great group of guys and gals that make you feel like part of their family!!

I would recommend this dealer.