Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
3.9  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4.2  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Vehicle not properly inspected before purchase

By Dee on 3/17/2019 at 9:21 PM. Helped by Tori, Shawn.

I purchased a used vehicle from them last week that wasn't properly inspected before it was sold to me. The next day the VSC light came on along with the engine light while I was driving to work. After my boyfriend brought up an issue with the struts that he noticed while we were test driving the vehicle. The manager Shawn informed us that the struts were replaced on the vehicle and a mechanic confirmed that they weren't. After an argument the struts were replaced Thursday but the check engine light is still on and they refuse to do the necessary things to fix it. I understand when you purchase a used vehicle some things will occur but not the next day. I feel cheated because I trusted them to sell me a reliable car, I could have just bought one from someone on the street. The only reason I am giving them three stars is because my sales person Tori was amazing from the time we walked through the door until we left. He has been very helpful in assisting us in this matter and did everything he could to ensure that we were satisfied customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Age old bait and switch

By Newbuyer on 3/8/2019 at 3:24 PM. Helped by David Swaggerty, Malachi Carter.

Extremely poor customer service. Used the age old bait and switch and tried to sell us a different model car for the price negotiated even though we have it in WRITING.. they refused to honor the agreement made between the manager David Saggerty, sales associate Malachi Carter and myself. RUN from this dealership as we wasted so much time and effort.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very heplful in getting me the car I wanted in short order.

By RWG on 3/2/2019 at 4:13 PM. Helped by Morris Mega.

Morris Mega was exceptional in getting me to where I wanted to be in buying a new Toyota Corolla. He's very personable and did an excellent job explaining the process. I will recommend him to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bra678 on 2/14/2019 at 8:18 PM. Helped by Brian Kessler is the best. Went to no end to make my experience great!.

Brian Kessler is the best. The minute I drove into the shop he greeted me with a smile and was ready to help me . I never like goin to dealerships, but he made my experience very comfortable. Then went to the extreme to help me. My dealership will always be with the Marietta Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional and professional throughout the entire process.

By Mjbm-Highlander on 1/28/2019 at 4:17 PM. Helped by Jimmie Wilson - on scale of 1-10 ,Jimmie was a 12.

Everyone was so courteous and pleasant, my salesman made the process so easy for me to understand. I would highly recommend Marietta Toyota and Jimmie Wilson to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Buying experience

By lmtpop on 1/3/2019 at 1:54 PM. Helped by Aaron Pittman.

Aaron Pittman and Marietta Toyota did an excellent job. I was looking for 2018 Tundra which they did not have but began looking around the Southeast for one at another dealer. Each one they found was was sold at the local dealer before we could get it. They ultimately honored the price negotiated for the 2018 on a same trim level 2019. Aaron was very pleasant to deal with and I hate buying new cars and he made it a very pleasant experience. I would highly recommend this salesman.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Classic Bait and Switch

By JBROWN on 12/28/2018 at 2:22 AM. Helped by Nate Boyd.

I spent 2.5 hours here today to end with a classic bait and switch where they refused to honor a deal. Terrible business practice.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salespeople lie

By Stephen Jaffe on 12/11/2018 at 2:35 PM. Helped by Eric Robinson. Ric Frazier.

The Entune system was described as having Traffic capability and GPS. The Traffic app can not show the map for the area we live. It can only show the Atlanta Metro area. The GPS can not show a map either, it only shows the step by step instructions in text. The Scout GPS link that you have to load on your phone does not provide a location map, only turn by turn directions in text. The salespeople will tell you it has a GPS but it does not. No upgrade path.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

they should advertise cut off timed

By kato_vi on 9/25/2018 at 10:30 PM. Helped by service advisor.

i needed an oil change, i dod came 30 min before closing , they said theyre cut off is at 6. came 6 the next day called before i came and they have no one to service the car. just an oilchange

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience

By MLSHAW on 7/31/2018 at 2:22 PM. Helped by Malachi Carter.

The moment we walked into Marietta Toyota we were greeted by Malachi Carter. Malachi was a refreshing change to some other dealerships we had visited and made us feel comfortable. He took his time and answered all questions we had and explained the differences in the various trim levels so we could decide what was best for our needs. After driving 3-4 different vehicles, both cars and SUVs, we zeroed in on the Camry XSE. We are and have been Lexus owners for many years and know the value of Toyota's vehicles. The entire process, which included a couple visits, was very smooth thanks to Malachi. I dare say it's because of him that we chose Marietta Toyota. I would HIGHLY recommend both Malachi to anyone that is looking to buy a Toyota. Sincerely, Mike and Linda Shaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great buying experience

By Caringmom on 6/9/2018 at 2:16 PM. Helped by Jimmie Wilson.

I shopped around for a Toyota Corolla for my son. I did my homework and interacted with many Toyota dealerships from New York to Atlanta. Mr. Jimmie Wilson is THE BEST in customer service. The entire experience was pleasant. I got the car I wanted and the price that no one could beat in the East Coast. I will buy again from Mr. Jimmie Wilson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Simple and Honest Folks

By Tsooli on 5/17/2018 at 6:37 PM. Helped by Jimmy Wilson.

We had the unusual situation of buying one new car and then returning it and buying a different car just a few months later. Our dealer worked with Costco, which I believe helped keep the price down. Other dealers/sellers were unable to match the price for the car we returned. Every effort was made to help us find the car of our choice and although it did not work out, a suitable replacement was found. All the folks we dealt with were friendly, kind and thorough. Our salesman explained everything to us, even though we had previously owned a similar car and knew most of the information. Can't ever have too much information! Highly recommend Jimmy, a long-time employee!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Its good dealership,with very friendly dealers

By vega1313 on 3/30/2018 at 2:00 PM. Helped by Chad Trull.

Chad helped us a lot to choose correct car. He was flexible,patient and friendly.It was nice 😊 to have business with him.Thanks,Chad

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed Buying Experience

By 777Steve on 3/30/2018 at 1:33 PM. Helped by Tom Donalson.

This is our 3rd new car purchase from Marietta Toyota. Came in to test drive a new 4runner TRD and walked out the owner of a new vehicle. Tom was very knowlegdeable and not pushy at all. He made the deal happen. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

best in 50 yrs of auto purchasing

By reec 1 on 12/22/2017 at 9:26 PM. Helped by jimmie wilson sales and andrew financial.

I was provided an opportunity to communicate online, email and phone as needed to save time and the in person time was efficient and pleasant. The sales and the financial guy had the knowledge, personality and demeanor that made the deal quite a pleasure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Experience Ever

By Examples: carguy, janet123 on 8/16/2017 at 7:27 PM. Helped by Robert Glover Sr. and Jr..

Mr. Robert Glover,Sr (and Jr.) gave excellent service throughout the whole process of my purchase of car. Everything was handled professionally and efficiently (& swiftly).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant experience!!!

By happycustomer1 on 8/12/2017 at 2:40 PM. Helped by Jimmie Wilson sales, Roberto Financing.

Our experience was great and easy, compared to prior dealings with other dealerships. Jimmie helped to get us a great price and a good deal on our 2017 4Runner. Roberto in the Finance dept. was great also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Sharon48 on 6/3/2017 at 8:47 PM. Helped by Tom Donaldson.

My salesman was very nice and helpful. I really like the car I purchased. My car has so many new features that I'm trying to learn how to use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Bill on 5/29/2017 at 3:42 PM. Helped by Jimmie wilson.

Good price and good to deal with. Car was delivered in just days. Jimmie was very friendly and knowledgeable. Jimmie also provided a test drive. Would highly recommend Marietta Toyota.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Toyota is still selling defective products

By Richard Rusnak on 5/26/2017 at 8:44 PM. Helped by Service Center Employees and Car Rental Employees.

After 25+ years of Honda ownership and never having a single problem I decided it was time for a change and purchased a new 2016 Tacoma from Marietta Toyota. Took the Tacoma in for service and was informed that there was a SAFETY recall and they could not release my vehicle unless I signed a waiver. I would not and then I was informed that my vehicle would have to stay there and the parts would not be there for two or more months. This has really negatively impacted my life since I am in the middle of a move out of state and I will never purchase another Toyota again. A lemon law attorney will be reviewing my case after 30 days and hopefully I can get back into anything more reliable than a Toyota.

I would recommend this dealer.