Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Marina Del Rey is my dealer of choice. I have been a...

By Granny on 10/10/2019 at 12:14 AM. Helped by John Neal.

Marina Del Rey is my dealer of choice. I have been a customer for over 20 years and have purchased 5+ vehicles the service dept is also excellent

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New RAV4 for grandson

By Granny on 9/27/2019 at 11:51 PM. Helped by John Neal.

Have purchased all my Toyota’s from Marina del Rey as well as having all service at the dealership The staff are friendly and efficient and they are very helpful

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t believe them. Lairs misleading use a different dealers

By David on 9/25/2019 at 8:43 PM. Helped by Steven Hurst.

Spoke to the internet sales manager. I had multiple phone calls and emails regarding a 2019 XLE Prius 2019 at 0 down $325 with leather seats. Drove 1 hour and a 30min down the 405 freeway to this horrible dealership. I get here and they say we can’t do that. They made me wait and hour then said they didn’t have any 2019 Prius In stock. They try to get customers in the door and sell them. Horrible business.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Managers are awesome!

By 40-year loyal Toyota customer on 9/20/2019 at 10:25 PM. Helped by Dale Strauss.

Overall, great experience. The service managers are pleasant and try their best to accommodate your schedule to get your vehicle serviced and returned to you. I had no prearranged appointment, but they offered a rental (Toyota Service rate) and I was able to make all my appointments and other errands and my car was ready at the appointed time. Thanks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to get a car

By Amin on 9/1/2019 at 5:36 PM. Helped by Alex Siccardi.

I got my car a week ago and it was a good day for me to get my first new car, I highly recommend this dealership, Thank you Alex for being helpful, already talked about this dealership to many friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By zmansimov on 9/1/2019 at 5:35 PM. Helped by Rose, Chris de La Cruz.

Rose and Chris (finance) did everything in their power to make sure it was smooth experience. Car was delivered clean and detailed. Even though signing paperwork can be long and boring , Chris’s conversations made it may less boring:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had everything ready as we had agreed.

By david on 8/30/2019 at 7:08 PM. Helped by Chenchen.

Good experience. CC had everything ready to go just as we had agreed. Very polite and professional. Had a pleasant experience there with my daughter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Prius driver on 8/31/2019 at 6:55 PM. Helped by John Neel..

This dealership has a great upgrade program for their service department customers. John helped me get a new Prius Prime. The experience buying the car was so wonderful and I love the car. Everyone at the dealership have been so supportive. Great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car.

By veronicameza on 7/19/2019 at 7:02 AM. Helped by Charlie Martinez.

I had a great service from the staff. I felt welcomed and confident about my decisions. I would recommend it. Thank you very much, Marina Del Rey Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Roxtica on 7/16/2019 at 4:49 AM. Helped by Ray.

Raymond “Ray” Ramirez was extremely helpful and went above and beyond to support my car purchase. He took special care into this purchase relationship. He created an environment that made everything easy, I grew to trust him. I’ll definitely contact him for a future purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Sailing

By Chebow on 6/23/2019 at 4:43 AM. Helped by Alex.

Alex provided great customer service from the first phone inquiry until I drove off the lot with my new vehicle. I had experienced a couple of negative experiences with very pushy to aggressive sales reps from some competitors which left me very apprehensive. But Alex was very helpful, courteous & accommodating and made me very comfortable with the process of purchasing vehicle. Thank you Alex. 👍🏾

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire repair

By Ochoninja on 6/22/2019 at 5:48 PM. Helped by Gene Edmonds and someone in service center.

I received notice on auto panel that there was problem with tire and needed attention. So I went in without appointment. I was seen immediately by Gene Edmonds who took it in for a flat tire. They found a nail which was difficult because head was gone and it was repaired ASAP. They had to fill tire with something to locate source of leak. And found i

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery replacement

By Toyota owner on 6/7/2019 at 6:16 PM. Helped by David.

David, the service manager that assisted me was awesome! I had an appointment to get to and he stayed on top of my service and get me out with in a timely matter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfaction

By george6 on 6/1/2019 at 5:44 PM. Helped by Chelsy, and Chris.

The purchasing process went smoothly. There were no difficult moments whatsoever. All individuals involved in the process were courteous, efficient and helpful. The entire process from beginning to end (out the door) was about .3 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely unbelievable!

By Aim on 6/1/2019 at 3:18 PM. Helped by Alonzo, Alex and George.

I walked into the dealership Tuesday morning and rolled out with a new car Tuesday afternoon!! It was truly amazing! Alonzo, Alex and George were terrific! They weren’t pushy at all like my experiences in the past at other dealers. They worked hard to get me into my new car! Fantastic experience! I will definitely recommend them for sure!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marina del Rey Service Center

By gooyow on 5/30/2019 at 8:03 PM. Helped by Dave in Service at Marina Del Rey Toyota.

Service is always excellent. This is the 2nd Toyota I have owned. I always go to Marina del Rey Toyota for service . My favorite service manager is Dave. He takes excellent care of all my car service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car was ready on time.

By smitty on 5/23/2019 at 2:45 PM. Helped by Jack.

I purchased my Toyota 17 years ago at Toyota - Marina Del Rey. I have been bringing my car in for service for 17 years. Never had a problem with anything. I trust the people who work on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service experience ever!

By Suv on 5/23/2019 at 2:18 PM. Helped by Jay.

I’ve taken my car into many different dealers for service and always walked away feeling ripped off or lied to. Another nearby dealership would routinely tell me that I needed additional service every time I had them perform an oil change. It would always cost around a $1000 for the work they said I needed. One of the last times I took my car to that other local dealer, they told me I needed over $3000 of work done. I couldn’t afford it and took my car to a mechanic to get another quote. The mechanic told me that the car was perfectly fine and that the dealer lied to me. I found out later than they were taking advantage of me because I’m a woman. The service at Marina del Rey Toyota was the exact opposite. Jay was fantastic! He was really helpful and honest. He went above and beyond to make sure my car was running perfectly. I would definitely go back.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Jay was great!

By melanie on 5/23/2019 at 2:35 AM. Helped by JAY.

After two attempts I got through to Jay on the phone and he was very helpful. I showed up later on and ask for him and he helped me right away. I would definitely recommend him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Cash 2019 Yaris

By Cash2019 on 5/17/2019 at 1:45 AM. Helped by Brianda Nieto.

Brianda Nieto was the only reason I bought a car from here. She was so genuine and down to earth. I didn’t feel like I was being ripped off and she was very clear and straight forward.

I would recommend this dealer.