Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service @ Marina Del Rey Toyota

By E's servant on 9/15/2018 at 7:37 PM. Helped by Gene , Jon, and Alfonso.

Have been serviced here for past 12+ years and always receive very courteous attitude(s) and great, quick service. Even the woman who takes my money when I pay the bill is exceptionally nice. AND, least I forget...….. they serve fresh donuts!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome!

By Liz Valdez on 9/14/2018 at 2:12 PM. Helped by David.

I’ve been having my car serviced at Toyota of Marina since l bought it there in 2016, and believe me I wouldn’t go anywhere else. The people there are so friendly and very courteous..David is the one in charge of checking my car in and making sure all of my expectations are met .He is very professional and is always willing to go the extra mile for me.... Thank You !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By 1992 on 9/9/2018 at 5:51 PM. Helped by Moses - Shuttle Driver.

Dale, my Service Representative, provided Excellent Customer Service. He was professional, friendly and courteous. Moses, my Courtesy Shuttle Driver, was Excellent as well :) I will definitely be back to MDR Toyota in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highlander serviced

By Toyota1 on 9/9/2018 at 6:21 PM. Helped by Highlander.

Alex always is very professional and customer service oriented. I always request him to help with getting my car serviced. He does not try to sell me on unneeded service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A last minute request.

By Katy on 8/25/2018 at 6:43 PM. Helped by Alex.

A medical family emergency necessitated a long drive up north. Although it was fully booked, the service center personnel understood my dilemma and went out of their way to accommodate this last minute servicing of my car for the trip. I am most grateful for their understanding and compassion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Womanofgod22 on 9/3/2018 at 6:34 PM. Helped by Alfonso Quinones.

I been taking my vehicle for3 years since I bought it. Great people great service. They are courteous, friendly, and efficient. I recommend this dealership for all your needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Rep

By Bizzy Bee on 9/3/2018 at 2:39 PM. Helped by David Jobb.

David is really good. Very knowledge and fair. The dealership is very clean with friendly staff. Great location just minutes from the beach. Drop your car off and enjoy your day relaxing in the dealership or around the neighborhood.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Recall Remedy

By SafeRider on 9/2/2018 at 2:15 AM. Helped by Gene.

Excellent service; I'd received a notice to make a service appt. and saw (on-line) that there was a safety issue to be addressed. I made the appointment for that (vs. regular service) and was told that it would take approx. 4 hours. That estimate was accurate; the service took 4 hours, almost to the minute. The lounge where I waited initially was clean and neat. My service representative, Gene, took my # and said he'd call when the car was ready....and he's a man of his word. I'd met a friend for lunch and Gene called not long after we got back. Altogether, a very professional experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance Visit

By Patty F on 8/30/2018 at 10:31 PM. Helped by Juan Aviche.

Excellent service! Always keep you informed of any issues with car... car comes out like new. People are helpful- waiting room is clean and comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and consistent

By Kockarocho on 8/29/2018 at 5:14 PM. Helped by Jay.

We worked with Juan/"Jay" and he was great. He took the time to explain the needs and options for our 4Runner. He is VERY good with getting back to you on the phone if you need an update, get disconnected, etc. Thank you so much for that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Alphonso was professional, friendly, and helpful.

By Taxstud on 8/26/2018 at 7:02 PM. Helped by Alphonso.

Alphonso provided superior customer service. He was friendly and knowledgeable. He called promptly and offered advice for future service. I received my car back much quicker than I thought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No appointment service

By Mori818 on 8/25/2018 at 6:36 PM. Helped by Alphonso.

Went without appointment and was able to have car serviced. Called me when car was ready within 4 hours. Can’t ever complain about that.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Great, professional service.

By style# on 8/24/2018 at 11:35 PM. Helped by David Job, Alfonso.

My usual "go-to-guy" is Dave Job. Unfortunately he was going to be off during my car's service and introduced me to Alfonso who was most cordial and accommodating. Was able to have repair finished by the time originally estimated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful people

By Maria44 on 8/23/2018 at 10:49 PM. Helped by Mayra Lopez.

From when we walked in we were treated great. Every step of the true car process was explained to us. We are very happy with our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experienced!

By susti14 on 8/23/2018 at 5:48 PM. Helped by Alex Siccardi.

This was my 3rd time of leasing/ purchasing my car in two different dealership the last two were at the Glendale toyota because the area is pretty close to me. I considered worst experienced i had with toyota Glendale during my first car and lately before i purchased my present vehicle. I went there and the manager named Oscar not true to his words. We had agreed about the deal until i already started the loan application he changes the amount of car and i’ve been there for 3hours. He did’nt offer anything even drinks. It was disgusting! Then the manager in Marina del Rey named Alex Siccardi called me and wventually persuade me because i sensed that he spoke truthfully and he offered me options and gave me time to decide which vehicle was best for me. Luckily Alex was really my savior in buying a car to the best dealer i’ve known which Marina del rey! I was grateful that he called me atvthat time since i was already decided not to get a new vehicle because the experience i had with manager named oscar in glendale toyota. Hope he will read this! Thank you Marina del Rey toyota and to Alex Siccardi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Sunshine on 8/11/2018 at 7:50 PM. Helped by For too many years to count. And he always takes care of my vehicle. I am happy with the service..

Gene has been my service rep for too many years to count. I always pleased with the service. Being greeted and how you’re treated from the time you come in to when you leave is important.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top-notch service from top-notch folks

By Dean C on 8/9/2018 at 12:50 PM. Helped by Alex, Alfonso, Elliot, Edward, Jimmy.

The service advisors and technicians go the extra mile to make the service experience stress-free. My car is an elderly classic, requiring specialized knowledge that precious few technicians have anymore. Until I found Marina del Rey Toyota, I had dreadful experiences with shops that thought that they knew how to work on my car, but didn't. The people at Marina del Rey Toyota, on the other hand, know my car as well as the engineers who designed it, and keep in on the road, year after year. These people are the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall and transmission flush

By LADiy on 7/31/2018 at 8:57 PM. Helped by Alfonso Quinones.

Intake went smoothly, the work was done on time -- earlier in fact, I got a loaner car and paid a fair price for transmission maintenance service. Everyone was nice and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great.

By goondar on 7/30/2018 at 4:40 AM. Helped by David Jobb.

I enjoyed every thing about this dealership .From management to the customer service counter people . The service writers got me in right away and the serve tech people were quick to work on my truck .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service but need a new remodeled waiting room

By Rick B. on 7/25/2018 at 5:39 PM. Helped by Juan Aviche.

Excellent service done rapidly without hassle. But on a hot summer day, no air conditioning, and very few plugs or tables on which to work is not acceptable.

I would recommend this dealer.