Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota pruis 2013 brake problem

By Fawwaz on 9/14/2019 at 10:03 PM. Helped by Ryan Barber.

I have a pruis 2013 that used to have a problem with the brake and the ABS lights were on. I took the car to a Mark Miller Toyota Dealership, after I explained the situation of the brakes. They started to look at the car and the fixed the brakes better then it was before. They adjusted the badel brake and they cleaned all the ABS codes. Now I just enjoy every moment I press the brake. Thank you, Mark Miller Toyota Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service

By Mantyla Toyota Review on 9/9/2019 at 3:39 AM. Helped by Carl Harvey.

We have purchased several vehicles from Mark Miller, with Carl Harvey as our salesperson. Every sale has been professional, yet personal, quick and respectful of our needs, as well as affordable. We have a great professional and personal relationship with Carl and will continue to be a customer. We wouldn't go anywhere else!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible and as an employee I was treated pretty bad!

By mark miller is horrible on 9/4/2019 at 10:56 PM.

I went to work for Mark Miller Toyota and was only there a week. I had sold for Ken Garff so I thought it would be the same dynamic, but man was I wrong! After I got hired I was told I had to purchase my own laptop, which I did, but thought "why didnt they tell me that in the interview process"!?!?! Then, I get my first paycheck and they took $51 out for my sales license, and again, this was never communicated me until I questioned it after receiving my pay stub. I questioned the GM about it and he said, "Oh yes we charge back all sales license because we are not as big as Ken Garff, but we are better". I just laughed and said "your pay checks sure aren't". After all of this, I thought I'm in the wrong place because I expect an employer to be up front and honest with me BEFORE I am hired, because if they hide everything up front and an employee makes all of these efforts and investments they suddenly feel they are stuck and just stay. I, on the other hand felt that if they can do this to me up front, then what will they do to me down the road? I then think about my customers, and will the same thing be done to them? This isn't a place I would ever recommend as an employer, or to do business with. Sneaky and liars is all I can say about them! If you value your time and money go elsewhere for employment or to purchase!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By Charleysanford86 on 8/31/2019 at 2:02 AM. Helped by Chris carter.

I gave an excellent rating because when I went in he answered every question that I had. I worked with Chris Carter which was absolutely amazing he went out of his way to find me exactly what works for me and my family I would recommend this dealership to any and all.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cheated out of $25000.00 dollars!

By jay guitarman777 on 8/23/2019 at 10:51 PM.

They sold me a used Landcruiser as new!I had problems with the transmission. They did not fix the problem, they just reduced the power!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car purchase & professional service

By MDavis2016 on 8/23/2019 at 8:55 PM. Helped by Eric Twitchell.

I purchased a 2016 Toyota Highlander from Mark Miller Toyota in Salt Lake City. I live in Moab about 230 miles away but because of Mark Miller's reputation, I drove to Salt Lake City to buy my car. I am glad that I did. The price was excellent, my trade-in value was higher than expected, and the staff was easy to deal with. I have also returned a few times for normal maintenance. I have been really impressed by the efficiency of the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Place to get your vehicle serviced.

By Old Duffer on 8/22/2019 at 10:22 PM. Helped by Cory Smith, Hamlet Torosyan.

The service on my vehicle at Mark Miller Toyota is always thorough, done quickly and clearly reviewed with me. It gives me confidence that my car being properly maintained and able to give peak performance. I also appreciate the free car wash. I don’t think there is any place better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, convenient and great service!

By pazomarcos on 8/22/2019 at 1:46 PM. Helped by Not sure my service techs name and dont see a picture of him..

Brought my car in for an oil change but told them about a couple of other concerns I had with the vehicle and although not on the schedule they took time to look over my concerns and show me exactly what was going on. I had originally brought my car in for an oil change because I thought that's why my service light was on but they informed me I wasn't due for my oil change for another 2000 miles, they offered to rotate my tires for me since that's what was due, I explained I purchased the tires somewhere else and they rotate them for free. No problem or pressure at all, they informed me what my next service would entail and gave me a detailed list of my cars maintenance history, washed my car for me and I was on my way. I was there maybe 30 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service you can count on!

By Trell on 8/22/2019 at 12:03 AM.

From the very first time in taking my 2012 Toyota RAV4 to Mark Miller Toyota, beginning 2013, I have been very impressed with how they treat not only my vehicle by keeping it well maintained and addressing any concerns with honesty and integrity....but how they treat me as a customer. They communicate with while I wait, and their waiting area is always clean and inviting. They are conveniently located in Salt Lake City, and even with my recent move to Sandy, UT being further away now from their location, there is no other dealership I would have service my vehicle than Mark Miller Toyota.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible!!!!!!!!!!!!!!!!!!

By mark miller is horrible on 8/21/2019 at 10:43 PM.

The price of the car isn't the same as advertised. They charge you for anything you eat or drink in the dealership, which is a huge rip off! Go to Bountiful Toyota, as thats where I went and they treated me a lot better. Don't send anyone to Mark Miller because they are thieves!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent place for service

By tprand78 on 8/20/2019 at 7:54 PM.

I go to Mark Miller for anything on my Highlander. Routing maintenance or repairs, they are the place to go to. They are always quick, they have a great shuttle service, and the always return my Highlander in better condition than I left it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service as Always form Mark Miller Toyota!

By TEB on 8/12/2019 at 5:04 AM.

I have just had another great experience from Mark Miller Toyota Service. I've been using them for my service needs since 2003 for my 2002 tundra which now has 360,000 miles and cruizn along great!! Wendell McMullen has been my service adviser there for 16 years and I wouldn't know what to do without him. I recently added a 2017 tundra to the mix and love it!! Wouldn't go anywhere else ..!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Rav4 purchase

By Aloha Mac on 8/11/2019 at 10:18 PM.

This was our first shopping at Mark Miller. We looked at two other dealershis to purchase a new Rav4. We appreciated the time and patience that Ken Shaw, the salesman, and Jeff in finance took with us. We felt they were honest and open in the sales purchase. We especially appreciated the attention the young lady gave to us in setting all the sonar, radar, phone connections, etc. She did a great job explaining things to us.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

They Wrecked my car!

By aduran04 on 8/10/2019 at 4:22 PM.

I recently took my car in for an oil change. While they had my car, they proceeded to wreck it. They took it to their body shop, told me it would be a week and that they would be in contact with me. After 2 weeks, and NO communication from them, I finally get a call that my car is ready. I go to pick it up, and things are NOT CORRECT!!! I am going to have to take it back to their body shop AGAIN to try to get this fixed! After crashing my car, and lowering it's value in the process, they have now also inconvenienced me for over 2 weeks, I am going to have to be without my car even longer, and their answer to this "Well, your gas tank was empty and we filled it up for you." It's a 12 gallon gas tank! That is supposed to make up for the crappy service I got, and them wrecking my car so it is now valued less if I go to sell it?!? WORST CUSTOMER SERVICE I HAVE HAD IN A LONG TIME!!! And I deal with Comcast!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 2019 Highlander.

By Don L on 8/8/2019 at 9:57 PM.

Greg Rolfe, the sales rep, did a. great job in helping to identify and get the vehicle I wanted at a fair price. He was easy to work with and listened to what I wanted, and didn’t want. He didn’t try to talk me into something I wasn’t interested in or cared for. I didn’t feel pressured or pushed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my new 2019 4runner

By Fanat9 on 8/1/2019 at 9:51 PM.

I had a great experience buying my new truck, I started online on the chat asking for exactly the model and features I was looking for and Matt was great and quick at finding exactly what I needed, he even took pictures and made a video for me to see the truck before I went to the dealership. Overall it was a great service, I will recommend them for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Mark Miller Toyota

By Johnson19 on 7/31/2019 at 12:40 AM.

I purchased my Toyota at Mark Miller and have used them for all of my service needs. They have been super to work with. They get me in quickly and do the work just as quickly. Everyone is super polite and does a very nice job of explaining everything they did.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Spectacular!

By Barb on 7/24/2019 at 11:43 PM.

Great environment, excellently trained personnel in every department. Mark Miller certainly has a grip on customer service. Wendell McMullin, my Service Representative & His Team keep a close check on what my Land Cruiser needs & keep me up to date on everything required for this car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Airacobra on 7/23/2019 at 11:42 PM.

Mark miller Toyota is a full service dealership, every time we come in we are greeted by friendly people. We have bought our last 3 vehicles from them. Recommended to others to check them out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MARK MILLER TOYOTA

By Sarge on 7/18/2019 at 10:01 PM.

MARK MILLER IS BY FAR THE BEST DEALERSHIP WITH THE MOST PROFESSIONAL EMPLOYEES IN SALT LAKE CITY AND DESERVES TOP RATING FOR SERVICE AND SALES.

I would recommend this dealer.