Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.2  
Friendliness
3  
Overall Experience
2.8  
Price
3.4  
Quality of Work
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Issue Resolved

By DG on 1/12/2018 at 3:47 AM. Helped by Director of Operations Bob Tabor, Manager at Marks Mitsubishi can't remember name, Salesman Patrick.

There was an issue that I had at Mark’s Mitsubishi concerning the purchase of my used vehicle; however the issue was resolved thanks to the Director of Operations, Mr. Bob Tabor. I am now a satisfied customer.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst experience ever!!!!!!

By Melanie Tapia on 11/8/2017 at 12:34 AM. Helped by All employees and management.

My family has purchased many vehicles from many different dealerships this dealership by far has been the worst!!! So unprofessional car salesmen management cursing at each other in front of my children, no one knowing what is going on. If u are looking for a new or used vehicle I would NOT go to this dealership!!!!!!

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Enjoy the Jeep, hate the constant recorded phone calls.

By Orin Sowers on 8/3/2017 at 4:26 PM. Helped by Justin.

I purchased a Jeep from them and paid cash for it. The first thing that bothered me was the wait. They said they wanted to detail the Jeep but 2 hours later and still no Jeep. I could have went somewhere and ate or done something else but they kept saying 15 min more for two hours. I realized later they were lying to me and had to remove a GPS tracker or were doing something else because the Jeep did not even need to be cleaned. I also noted that a tech rode with the salesperson in the Jeep so he was doing something besides detailing when they took it across the road to CASA. In addition to that I want to advise you: DO NOT GIVE THEM YOUR CELL PHONE NUMBER ON THE SALES INVOICE. They will store it in their system and you will get constant phone calls from their automated system offering you service and other baloney for your vehicle. I hated it and notified the salesman multiple times to put a stop to it. I enjoy my Jeep, I just regret buying it from these guys.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They still have my and dont want to return it. Poor service

By Dcat on 5/4/2017 at 10:04 PM. Helped by All the employees.

Because of me bieng busy at work and didnt have time to visit the dealership...They told me i needed to give them a deposit on a car i wanted to purchase in order for them not to sell it to anyone alse. I was somewhat satisfied with the interest rate the initially gave me after they did a credit check. A few days after giving them the delosut they called me back saying the interest rate increased to more than double the initial amount. So i told them no i wont agree to that..i want my money back. Its been almost 3 months now and they still didnt return my money. Please dont do and business with them. Take this as a warning.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly sales staff, quick and helpful.

By Pandah on 2/3/2017 at 8:05 PM. Helped by Patrick Maynes.

Patrick Maynes was my sales rep, he was corteous and helpful, did not waste my time looking at cars I was not interested in. I am pleased with how everything was handled. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant

By art on 3/17/2015 at 7:48 PM. Helped by Robert Kelley.

My wife and I were "just looking" for a new vehicle, We were pleasantly greated and shown some vehicles that met our criteria. It was just a short time before we decided on our Mirage. I am sure that we will be pleased with this car for running around. Mr. Kelley was very upbeat and confident. He knows how to treat customers. I do not recall the name of the person that closed out our contract, but credit must be given to him for his professional and pleasant manner, I will recommend Robert and Marks Mitsubishi without hesitation. Thank you.

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
2   Friendliness
1   Overall Experience
5   Price

Still waiting for them to come through on their part of...

By Sgtkeebs on 1/23/2014 at 4:16 PM. Helped by Thomas.

Still waiting for them to come through on their part of the commitment that got me to sign 5 years of my life away. Apparently they make you sign a little waiver that says you have 30 days until the commitment is expired, and every time you call to ask them they tell you they will "call you later". So I'm pretty much being robbed of my trade-in. Would not recommend this place to anyone so far they are not holding up to their commitment, and robbing me of my trade-in

I would not recommend this dealer.

Overall Rating

2.3  

2   Customer Service
2   Overall Experience
3   Price

I recently purchased an Outlander Sport and had a very...

By barbs53 on 9/5/2013 at 10:51 PM. Helped by Dylan Kneip.

I recently purchased an Outlander Sport and had a very positive experience with the sales person, Randy Jones. Randy was very helpful and honest. When it came time to sign the contract, it went downhill. They kept us waiting for hours, them sold us extras that were not worth the money they charged. We purchased a car care package for $700.00 for oil changes till we reach 45000.miles on the car. When we got home and figured it out, we are paying about $46 an oil change instead of the $25 you are charged as a walk in. We had an extended warranty on our 2006 Eclipse(which we traded at time of purchase) and were due a partial refund. I filled out the paper work and waited the 6 weeks to get the refund. When I came to check on the refund I was told that the paper work was never submitted and the Finance guy we worked with had been fired. I signed all the paper work again and was assured by Dylan Kneip that he would send in the paper work immediately and make sure that it was taken care of. Its been 8 weeks and had not heard anything so I went back today only to find out the paper work still had not been submitted!!!!! So I signed the paper work for the 3rd time and Dylan again said he would take care of it. I'm not holding my breath. The incompetance with these people is mind boggling.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I went in looking for a used Ford Edge or Rav4. The...

By sportgirl13 on 8/4/2013 at 7:20 PM. Helped by Dylon.

I went in looking for a used Ford Edge or Rav4. The salesman took me into the manager's office (Dylon) to see if they had anything that would meet my needs. At first he seemed like he genuinely wanted to find me a car, but after me saying no to everything he came up with he started arguing with me. He finally suggested a Lexus, which was absolutely NOT what I wanted. I gave him my reasoning and he kept arguing. I asked him to not argue with me and he said "we're done here, get out." I told him he shouldn't treat a customer like that and he then proceeded to tell me I wasn't a customer just a hassle. I will most definitely not be returning and would warn everyone else from go here as well. If they have the car you want go to one of their partner dealerships and get it through them instead. Avoid the Mitsubishi lot if you want to be treated with decency.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a 2013 Ford Edge Limited from Mark...

By rosjar on 4/5/2013 at 8:48 PM. Helped by Dillion, and Mr Wu.

I recently purchased a 2013 Ford Edge Limited from Mark Mitsubishi on San Mateo. All I can tell you is that I was treated very good. They worked with me on the price of the vehicle and the payment. Mr. Wu, Dillion, and John were all very respectful and helpful, not pushy. I hate pushy salesman!! I have had a horrible experience at Rich Ford on Lomas two times that I have attempted to buy a vehicle from them, because Ford is my choice of Vehicle, but they were just uneducated, no people skills, and greedy!! Nope, they lost my business!! First time I purchased from Melloy Nissan and now Mark Mitsubishi. I am very pleased with Mark Mitsubishi, and I would return again. I am going to recommend to my friends and family what a great dealership this is, and for them to go there when they are looking for a new or used vehicle. Ask for Mr Wu, Dillion, or John, all great people. Good Job Guys.. :) Wishing you future success!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

The employees were very helpful and extremely friendly....

By mtoya19 on 4/3/2013 at 3:25 PM. Helped by Felicia.

The employees were very helpful and extremely friendly. Felicia worked with me and answered any questions I had. I went to the dealership to look at vehicles and ended taking my car home that same night. We were there even after they were closed but they made sure we were satisfied customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gene Kelly Salazar was one of the best salesman I had...

By Ericarortega on 3/15/2013 at 11:27 PM. Helped by Gene Kelly Salazar.

Gene Kelly Salazar was one of the best salesman I had ever met!! I recommend him to sell vehicles to the world! Gene is courteous, friendly, and very professional in what he does!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with the employees @ this dealership was...

By beabriereano on 3/13/2013 at 1:58 AM. Helped by Jesse Segura and Enrique Ramos.

My experience with the employees @ this dealership was excellent. Not only the sales employees but everyone there was pleasant. Thank you for a good car buying experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We bought a car there last month and had a great...

By jonmye on 3/10/2013 at 2:15 AM. Helped by Mike Carpenter.

We bought a car there last month and had a great experience from the deal making to the financing. We never felt any pressure to buy. They just came back with more options. Got a fair price for our trade. One of the easiest car deals we've ever made. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worked with Mike online before going to dealership. ...

By wvinson on 3/7/2013 at 12:08 AM. Helped by Mike Cunningham.

Worked with Mike online before going to dealership. Through several emails back and forth Mike remained patient answering all of my questions and finding exactly what I wanted. He did as much preliminary paperwork as could be done before I got there and once I did arrive I was driving away in no time!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Smoothest purchase ever for me. Everyone professional,...

By cryjr on 3/4/2013 at 3:42 PM. Helped by Gene Salazar.

Smoothest purchase ever for me. Everyone professional, friendly and helpful. One never knows if they made "the absolute best deal possible", but I walked away with no remorse. Outlander Sport is super little 4x4; great fuel economy, roomy interior and lifetime powertrain warranty from Mark's. Even at MSRP, I think this would have been a great buy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have used Mark Mitsubishi on San Mateo for about two...

By ayiann on 3/5/2013 at 8:26 PM. Helped by Matt.

I have used Mark Mitsubishi on San Mateo for about two and a half years. Their work has always been excellent, they finish work on time and are flexible in terms of car drop-off and pick-up. And, for a dealer their prices are not bad at all! And, they even provide free shuttle service back to my home. I recommend them most strongly. Sincerely, Prof. Andrew Yiannakis, Ph.D. UNM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was amazing.As a first time car owner I...

By Chevyaveo on 3/4/2013 at 11:51 PM. Helped by Felicia.

The staff was amazing.As a first time car owner I couldn't ask for a better experience.They were professional,efficient and really worked with me in getting me into my first new car that I love!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I own a 2009 Mitsubishi Lancer Ralliart which needed an...

By jbm3893 on 12/18/2012 at 1:37 AM. Helped by JUSTIN HAYNES.

I own a 2009 Mitsubishi Lancer Ralliart which needed an oil change. During the oil change, the service department was able to identify a problem with my timing belt, which I was unaware of. I was in direct contact with Justin Haynes, a member of the service department. I was initially told that Mitsubishi would not cover the repair under warranty. Justin went above and beyond my expectations and was able to have the needed service completed AND covered under warranty. The repair itself would have cost nearly $2400 which I did not have at the time. Especially two weeks away from Christmas. During the duration of the repair, Justin kept great communication with me, letting me know the what the situation was each step of the way. Not only was he polite and professional, he was also very understanding of the "holiday stress" I was experiencing. I could not have asked for a better Christmas present. I recommend Mark Mitsubishi to all. Mitsubishi owner or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome experience again! The guys worked hard to get me...

By lcraigo on 12/16/2012 at 3:46 AM. Helped by Ricky Francis, Blaze N., John Moss.

Awesome experience again! The guys worked hard to get me to car I wanted at the price I could afford. There were some cosmetic things I wanted fixed, which were readily agreed to. Clean used vehicles. All in all, this was an easy and smooth transaction!!

I would recommend this dealer.