Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.8  
Friendliness
2.6  
Overall Experience
1.5  
Price
2  
Quality of Work
2  

Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

The best experience ever!

By RiddleMeThis86 on 6/28/2017 at 3:17 PM. Helped by Robert Michaud.

I know people usually leave bad reviews, but this one is a blessing! In January 2017, I was in need of a vehicle. I had my eyes and heart set on a Manual Mitsubishi Lancer or Eclipse. I filled out an application online and Mich called me and told me that with my trade and 1k down I could have what I wanted. My wants were: Bluetooth audio/hands-free calling, manual transmission, remote entry, and alarm. Well, the only thing on the list I didn't receive was manual transmission! Instead I got tinted windows (a must in AZ), my favorite car color, back up cam, a spoiler, and fog lights (monsoon season must). Not only that it was BRAND NEW! My credit isn't great at all, but was able to lock in a price that was affordable. Mich, is definitely one of the greatest PEOPLE on staff. The con of this story is my alert on my digital screen has always said "low-tire pressure" since I drove it off the lot. I did notice there wasn't NO2 in the tire, so I figured it may just be air in there and it would fluctuate. When it did not, I went to the service department and they said there was a nail in my tire (which I checked for due to construction at my workplace), but even so I let them know before I drove off the lot that was an issue. They still wanted me to replace the tire. Overall, I had the BEST purchasing experience here and they were super patient with my trade-in.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

not good

By dfyogi on 2/9/2017 at 2:36 AM. Helped by na.

We did not go the dealer ourselves but sent our son. He said the car was very nice like new. When we called to make an offer, the dealer said that the price was over 12000 out the door when the original price listed was 9700. A bit much for tax and license and clean up. Not selling the car to us!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Bait and Switch

By ConcernedDAD on 1/9/2017 at 10:15 PM. Helped by Unknown but not the nice sounding lady from first phone contact.

They advertise in the online trades one price and is jacked up when you get there. Actually told my daughter that sure they do that to get you to come to the dealership

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service

By Zhondaz on 9/28/2016 at 11:42 PM. Helped by Marco and Adam.

I originally went to mark mitsubishi to check out a 2012 Subaru wrx that they had for sale in the first week of February 2016. I purchased the vehicle and didnt know multiple hidden issues where present, I took the vehicle back within 7 days of purchase and they refused to cancel my agreement and take the vehicle back. Eventually they told me they trade it back for a base model lancer 2015 charging full price when it's the previous years model. I didn't have to much time I lived far away, they put me in a new vehicle but the receipts have no descriptions of what I paid for. The sales associates didn't seem to want to help me out. All I wanted is to be satisfied with my purchase, now I'm stuck with a car Im not satisfied with or didn't want originally. The associates clearly where trying to lock me into the sale and didn't ensure I was satisfied with my purchase.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

worst customer service ever.

By pjknox on 8/30/2016 at 6:29 AM. Helped by N/A.

I went into to test drive outlandish sport and to see about trading in my two car Saturday. I was on their lot and in the show room for nearly half an hour.... Not a single sales representive. Could be bother to say hi to me or even acknowledge i was there to give them my business.... So when i was tettering between giving them my business and their competitor's i have to choose the competitor.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DO NOT trust them

By Ant0906 on 11/11/2015 at 11:23 PM. Helped by Brandon.

I recently pick up a used vehicle here a couple weeks ago, I have been searching and comparing prices on the web with varies of dealership. I got in touch with Brandon which was one of their internet sales rep. We email back and forth a few time as I had some questions with the vehicle I am interested in. We set up an appointment so we can discuss about my interest, I arrived there around 7pm. One of the rep said Brandon left for the day so I got in touch with another rep, no biggie. We discuss about what I wanted to do with my vehicle, we came to a deal, I was going to return this week to make the deal. Brandon emailed me thanking me for stopping in, I told him I would be in a couple of day to do the trade. I asked him a few question about the vehicle, any issues, accident etc. His respond was "the car is great with no issues at all". I said perfect I will be in tomorrow, we made another appointment. I arrived the following day to find out Brand left for the day again even tho we made an appointment, seems like Brandon doesn't exist and he just a virtual dummy to take the blame. We got set-up with the trade and left with another rep. When I got home I have found that the right side mirror doesn't fold in like the left and it flaps when I drive, very unsafe since I can not see my right side. I told it back to get it check out my the dealer, the GM said that they do not cover it since its not a safety concern. How is it not a safety concern when my right mirror is flapping around when driving? All in all DO NOT buy a vehicle from this place and DO NOT trust them. I will not be coming or referring anyone

I would not recommend this dealer.