Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.1  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service, very rude, unprofessional sale reps

By Homa on 12/5/2017 at 4:23 AM. Helped by Parwiz Gohar, Danesh, Coleman, Johnson, Gaven.

AVOID THIS PLACE FOR ANY COST! Worst customer service, very rude, and unprofessional sale representatives! I bought a civic from here two weeks ago. At first we were introduced to a condescending and unprofessional sale representative, named Parwiz Guhar. When we first sat down, he asked for our credit card and driving licence. After asking us what car we want to purchase, he just read off the prices from his screen ( no explanation given on different trims or features)! Then he walked away and took off the deposit without us knowing. We were ok with it at the time, as we were going to get the car anyways. However, he did not ask us if we were certain, he just processed the sale without our consent. We asked him if he could print us the bill so we could see the price break down. He told us, you are buying car from Honda not off the street! Very condescending and demeaning behavior! We are paying over 35k and you want us to go into blindly?? After insisting, he said ok but the financial adviser came and we did not see the bill! When we went to see the financial adviser, he introduced the health and injury insurance in away that it was mandatory to have. He told us there is these three options, you should get the middle one. He sold us 7 year warranty and rust proofing. We went home and researched about the extended warranty and figured we do not need it. So we called 10 am in the morning to cancel those from our purchase. The financial adviser ( Danesh) refused to cancel, saying that rust proof is already done. We purchased the car at 9 pm, the rust proof was done 10 am????? We were not even approved for the loan yet, how could you just apply the rust proofing prior to the approval??? After being rolled between multiple people, the sale manager agreed to cancel the warranty and keep the rust proofing. To avoid further drama and headache, we agreed. On the day of pick up, another sale rep was assigned to us ( after having horrible experience with Gohar Parwiz). He was also very condescending, he was just wanted us to sing the papers and leave. I understand that he did not get commissioned for the sale, but you are still a sale rep and it is your job. Even if you are not interested to help, at least act like one! You are representing Honda, I bought the car from Honda not Parwiz Gohar. I do not care if you get paid or not, I have paid over 35k and I expect customer service from Honda. This is really embarrassing for Honda for such a low class customer service. It took us numerous calls and emails to get our deposit refund after one week of purchase. We were rolled between different people and phone numbers. Non of the sale reps or sale managers were available every time we called. When we went for purchase, they were all sitting and talking, how come all of the sudden all of them became out of reach? The moment these people have your money, that is the end of customer service!!! We were told the user manual is in the car, we trusted them. It is two weeks now and no one in this Honda can tell us how can we get one. Our assigned sale reps messaged us that he does not get paid for helping us ?!! Where did our 35K go then ?????? TO HONDA ???? After dealing with Markahm Honda, I regret purchasing Honda. This location is such as shame for Honda!

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Dissapointed in wait time with Appointment

By pistoncup1 on 11/30/2017 at 1:44 PM. Helped by Jey.

I purchased winter tires and rims from Markham Honda and parts told me they would build it before the appointment and would then just install them when I book the appointment. I booked the appointment for 12 pm and waited 2 hrs as they said it would be about the wait time to install. When I went to enquire the service rep told me then that they did not pre-build it, no storage room to store so now I wonder how many other vehicles are like this therefore the wait time to install would be much longer for everyone! He did not provide an ETA. I decided to take a shuttle back to work. No call back and at 5 pm so I called to get a shuttle pickup. The service rep said the shuttle driver will call me to tell me ETA. Lucky for me coworker dropped me off and I arrived 30 minutes later and I still did not receive a call from the shuttle driver! The service rep was the issue not informing me of anything on timing, ETA, and not communicating to get me the shuttle. Over 5 hours for a job that should take 90 minutes tops like the previous reviewer and why have an appointment system if it's not used? Did cars with appointments after 12 pm get finished at 6 pm or were they put in front of mine? They comp me a oil change for next time but I am hesitant to spend any money here if the service was this bad. The worst part was I was referred to Markham Honda service by a friend.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The 1st time @ Markham Honda

By Wei on 12/1/2017 at 4:02 PM. Helped by Janice J.

I have to say Janice is a very nice, kind and patient girl. I have no any experiences about leasing. She helps me a lot. Thanks a lot!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

pleasant

By Lucky faith383 on 11/6/2017 at 3:04 PM. Helped by Season Liu.

The salespersons are helpful and patience. They have provided me a lot of information and explanations. They are willing to try to offer you a good price.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied

By HondaA18 on 11/25/2017 at 2:16 AM. Helped by Jerad.

Our sales rep provided the best experience possible by answering questions and provided the best deal for the type of vehicle we were looking for. Would definitely recommend friends and family over to see Jerad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward Sales Experience

By HondaOwners on 11/24/2017 at 9:00 PM. Helped by Janice J.

Salesperson was knowledgeable as well as quick and accurate with numbers. This was reflected in the efficiency with which she helped us select the right model and complete the sale. On the whole this dealership was responsive, we did not experience any unnecessary wait time at any point after walking in their doors.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership

By Vinny on 11/22/2017 at 5:19 PM. Helped by Pervaiz.

very professional and fulfilled their promises. Refreshing. Good service. honest. Would recommend to a friend or Collegue. Made an honest deal. Would use them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice to have a pre-own honda at Markham Honda

By 2015 Honda Civic Ex on 11/22/2017 at 1:28 AM. Helped by Wilson Chan.

Wilson did a professional job. We were very happy to have a pre-own Honda and deal with him. Markham Honda is friendly dealer and will visit again.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good and straightforward

By BlackCivic2017 on 11/22/2017 at 12:07 AM. Helped by Season Liu.

Welcoming, nice, straight to the point, not too much up sale, not too much haggling, reasonable offer, good follow up but pretty busy and have to wait.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

technical problem

By lok hay on 11/21/2017 at 11:07 PM. Helped by william huang.

1. My radio is not working properly for quite a long time, but the shop still cant fix it. 2. called many times to Mr. Coleman Lai and leave down message, but he never call back. so disappointed.....

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor service!

By Maggie on 11/21/2017 at 10:11 PM. Helped by Pervaiz.

Such a poor service. Poor customer service! My dealer just rushed me into purchasing a car, although i like the car but the dealer is bad, only thinking about sales and how to close the deal asap. I really like the car and had been eyeing on it for several months and i live in markham so i just go on and purchased it nevertheless. The expected date of delivery is supposed to be 2 wks ago but still the car has not been delivered and havent received a call even if i followed up about it.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

The people and service in this dealership never disappointed

By DanU on 11/21/2017 at 10:24 PM. Helped by Janice.

I have began servicing my Honda in this dealership because it was close to my place of work and they provided shuttle to and from work when needed. However I quickly realized that the service provided has always been decent or better, people friendly and Dilawri rewards card helped to reduce expenses. So my new (used 2016 Honda) was bought here too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to buy a car for myself

By 01RS on 11/21/2017 at 9:04 PM. Helped by Pervaiz Gauhar.

I went to Markham Honda to buy a car for my self . Mr. Gauhar really helped me out and found a car that best suited my needs which was a Honda Civic . Leaving the dealership I was very satisfied with my purchase especially because this was my first car . My family and I have bought another car from Markham Honda as well which was a CRV and Mr. Gauhar assisted us with that as with that as well . Mr . Gauhar is always very nice and polite and always understands what his customers need. I will definitely be back again .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Customer Service From Jerad!

By Anil A on 11/21/2017 at 8:10 PM. Helped by Jerad V.

We were very impressed with the level of service from Jerad and his focus on making the customer happy. My mother purchased her Honda Civic from Jerad last year, and his friendliness and follow up service to make sure she was happy was very impressive. Our family will definitely be repeat customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service provided!

By Zayan Ahamed 123 on 11/21/2017 at 7:22 PM. Helped by Jerad V.

Friendly environment with great customer service provided. My advisor was so calm and friendly and answered my questions with the greatest possible of way. Overall had a great experience at the delarship!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By dvdeee on 11/21/2017 at 7:18 PM. Helped by William Huang.

William has been excellent and wasted no time in negotiation. He was honest and passion with his job. He was a very approachable to us.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor experience you people need more professional employees

By Jay Bhatiya on 11/15/2017 at 4:35 PM. Helped by Danis, william.

Very lazy and unprofessional people working they don't pay out your trade in car until you got charged twice in your account and when you inform them instead of apologizing for there mistake employee says I did this and that for you making stories Over all very poor experience

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and great service.

By Syed Hunain Haider on 11/12/2017 at 7:25 PM. Helped by R Baghani.

I found a very good deal and the person dealing with me was honest and helpful. Guided me throughout the process and recommended the best deal. People were surprised with the car I got at such a decent price. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good dealer

By billy on 10/22/2017 at 3:55 PM. Helped by johnson.

Happy with the new car. Great shopping experience. Johnson helped us a lot with our new car and the price is really good. Will come back again

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
1   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

hard ball sales tactics

By Carol Gao on 10/28/2017 at 2:59 AM. Helped by Quennie.

Took hours of negotiations with the initial sales girl and the a sales manager to get anywhere with price. Final price was ok according to online resources. After signing we were ushered off the showroom floor to a back room to endure a hard sell on paying for the extended warranty. If we had not just signed to buy and paid a deposit we would have/should have walked out. Ended with a bad experience.

I would not recommend this dealer.