Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman JOnathan Rettig made it a great experience!

By Tim on 10/30/2017 at 10:44 PM. Helped by Jonathan Rettig.

JR is a true asset for dealership and would recommend him to others, JR was very helpful and negotiation of an agreeable price of the vehicle purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

f riendly and fast

By Bev on 10/17/2017 at 11:16 PM. Helped by Hunter and Austin.

We went to Marshalls just to look around the salesman were very friendly, kind and helpful. I was showed 3 different vehicles in my price rage and they work very well with the monthly payments that I wanted and gave us a good interest. On top of it we got a really great service plan so we are protected it was a wonderful experience and great people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Chrysler Pacifica!!

By Ccmom1430 on 10/12/2017 at 11:28 PM. Helped by Neil.

Best experience of car buying I’ve ever had. Neil helped me so much explained everything to me. There was no hassle no pushing for me to buy something I didn’t want everyone there was very polite. ASK FOR NEIL!! Very nice and helpful. I can’t thank them enough for all they did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Jeep and my salesman Phil!

By Rebecca Whitaker- extremely satisfied Jeep buyer on 9/6/2017 at 4:19 PM. Helped by Phil Anneken.

I searched for 3 months for the exact jeep I wanted, and I was verrrry picky!! Finally found the exact one with even more options than I expected at Marshalls! The three hour trip was well worth it! My sales man Phil was beyond fantastic!! He was very patient, which I'm sure was very hard with my specific wants, super attentive and knowledgeable and did everything he could to make my experience as perfect and smooth as possible!! This was the best experience I could have every imagined! After the purchase he continued to check on me, making sure everything was going right and that I wasn't having any problems!! This guy is definitely in the right occupation!! My boyfriend and I will most definitely be buying again from Marshalls and for sure asking for Phil!! Thank you for such a pleasant experience!!! 💜

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

it was ok

By JodyB on 4/27/2017 at 8:27 PM. Helped by Ron Bennett, Aaron Arrasmith, Jarrod Baker, Jared Asher corey powell & JR.

It was a little rough going to buy a car but buying is not the most happy experience it was ok nice enough Corey Powell in finance was very nice and JR in car sales very polite

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ccassidy07 on 1/27/2016 at 2:18 AM. Helped by Hunter.

I had recently purchased a used vehicle from Marshalls cdjr and am bet happy with my decision. Hunter, the guy that sold me my 2014 Nissan altima was very nice, professional and helpful. He went on 3 test dives with me and was great with belong me through my indecisive time with him. I originally wanted a chrysler 300 however my finances did not allow that but the guys at marshalls made sure i was financed without a co signer driving of the lot in an even newer car! I'm very happy with my decision and recommend this dealer! Thanks for all your help Hunter and fellow Co workers! !!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

At 65 this is the worst car buying experience ever.

By JohnBgood on 6/17/2015 at 6:25 PM. Helped by Trey Marshal.

I ordered my 2015 Dodge Ram 3500 HD Limited from Trey Marshall, the MSRP was $73,330. I Paid an out the door price of $71,089. The Ram only comes with a Nexen tire made in Korea and in my opinion a substandard tire for a high dollar luxury Pickup Truck. I tried to negotiate different tires and the best I could do was make an agreement with They that if I supplied the tires of my choice he would install and balance them. He could not allow anything for the OEM tires so I sold them on Craigslist. The day I picked up my new Ram was March 4th and it was snowing. I took it for a short drive suggested by Trey to see that it was acceptable and I found that it was. I looked over the Ram while it was wet from the snow and found it looked great.I took it home and put it in my garage. the following week I drove the Ram to Ashtibula OH to pick up my new 43foot 5th wheel and bring it home. The ram was again put in the Garage needing a wash job. Because of my job and the weather along with no car wash that would accommodate a Dually, it took 6 weeks to have a day with good weather as well as the time to give the ram a good wash job. When I washed and shammied the Ram I found 3 claw marks at 120 degree spaces around the dish side of the new Alcoa Aluminum wheels with a Alcoa's proprietary Durabrite finish. I took it directly to the dealer the next day. Trey was still at school and the only man of authority was the Finance Manager Mike. I showed Mike the damage and he told me they could have "The Wheel Doctor" make them good as new. I was very skeptical but did agree and an appointment was made for the following Monday. After taking a day off work to make the appointment I was told on arrival the "Wheel Doctor " could not make it and another appointment was made for the following week. The Wheel Doctor showed up and said he could not duplicate the finish on the wheels. Come to find out the Ram was sent to the Dry Ridge Tire Discounter to have the tires installed. I told Trey he needed to make it right and should deal with the Tire Discounter that gouged the wheels during the process of changing the tires. I was jerked around foe another 2 weeks with Trey telling me that the manager at Tire Discounters would not call him back and he would get his service manager involved. I got a call from the service manager that told me I waited too long to tell them and there was nothing they could do about it, but they would make it right and have my NEW wheels repaired in Ohio by a shop that only deals in restoring that kind of wheel. I took my truck back to Trey and they sent it out. I was promised the truck would be back by tomorrow after a week had passed, then told tomorrow 4 more times. It finally arrive with 300+ miles put on it, a half tank of fuel missing, red mud on the tires, no valve caps, and the tires badly out of balance. The driver side rear outside wheel had a fresh scratch that was not there before it left and the damage on the front wheels was never addressed. I was no longer able to talk to Trey as he would not see me and acted licke he had nothing to do with the situation. I was told I had to go down to Dry Ridge and see Matt the General manager of their Dry Ridge Toyota facility because he was the one that handled it. I showed Matt the problems on the Ram. Matt was visually upset and told me he had already spent 4 or 5 hundred dollars on this problem and grabbed his head with both hands. I explained to him that I was not happy either and had put way more time into something that was supposed to be a good experience that had really gone south. I was able to reason with Matt by asking him to look at the situation from my eyes. Matt said he would talk to Rob Marshall the owner (as well as Trey's Daddy) and see what he would do. I got a call from Matt the next day and he told me Rob Marshall told him he had done all that he was going to do and that was the end of it. I am 65 and this is the last new vehicle I will ever buy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Linda Gehrum on 9/30/2014 at 4:39 PM.

I have purchased many new cars in the past but working with the employees at I75 Chrysler was the best experience ever. They were friendly and knew what they were talking about. Great experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Bought a 2014 Ram here. They were very polite during the...

By ram2014 on 3/28/2014 at 9:46 PM. Helped by John Masters.

Bought a 2014 Ram here. They were very polite during the purchase and seemed to be a good dealership. The next day when I got to look closer at the vehicle and look at more things I realized that they had used the brand new truck and that two pieces of the truck were coming off. I called to complain and they stated that they will fix the falling off pieces as part of the bumper to bumper warranty but they said there's nothing they can do about the towing (even though it was rusting in the tow hitch). The sales manager (John Masters) told me that they aren't supposed to tow with the truck but someone did and both he and I didn't realize it so he couldn't do anything with it. It was odd that he later he said that the person who was using it is no longer there so he cannot do anything to them. Very disappointed by how they treated this situation and how they have lack of understanding with hat is going on with their vehicle.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I truly enjoyed my experience with JR Retting. He was...

By cortney21 on 8/27/2013 at 9:26 PM.

I truly enjoyed my experience with JR Retting. He was very friendly and very helpful. I could tell he was trust worthy and knew what he was talking about, he wasn't concerned about the sale he was concerned about what would fit me best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I gave an excellant rating to the dealership because they...

By turkey1020 on 8/16/2013 at 11:53 PM.

I gave an excellant rating to the dealership because they deserved it. They were very helpful in helping us find the pickup that we could afford and was in very good condition. I would highly recommend them. The staff were very knowledgeable and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience I've had. Attentive to my...

By bhaught36 on 8/1/2013 at 5:37 PM.

Best dealership experience I've had. Attentive to my wants/needs. Prompt. They go above and beyond. Tommy and Corey were wonderful to work with.

I would recommend this dealer.

Overall Rating

3.3  

4   Customer Service
5   Friendliness
2   Overall Experience
2   Price

Did not get a Coupon for Oil change as said in mail #7...

By jimrlars on 5/18/2013 at 2:51 PM. Helped by Jeff Jones.

Did not get a Coupon for Oil change as said in mail #7 was given a car to wright a something up about them. THey are not sticking to what they are putting in print.

I would not recommend this dealer.

Overall Rating

4.0  

4   Price

Great experience! Friendly. Patient. Willing to find the...

By mbaxter1306 on 4/22/2013 at 2:20 AM.

Great experience! Friendly. Patient. Willing to find the right car! Awesome people!!! Close to everything. Good atmosphere. Kid friendly area. Clean. Above and beyond! Awesome!! Awesome!! Awesome!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great selection of Ram vehicles with different option...

By glatkinson on 4/21/2013 at 6:55 PM. Helped by Rickey Steed.

Great selection of Ram vehicles with different option packages to choose from. Rickey was very polite and professional, answering my questions and not pressuring me to make a quick decision. I would very much recommend this dealership to anyone needing a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron Bennett was the salesman that we actually purchased...

By genelisa on 3/26/2013 at 4:23 PM.

Ron Bennett was the salesman that we actually purchased our vehicle from. He was very friendly and helpful. We enjoyed the time that we spent with him. The other sales staff were also very friendly and knowledgeable. We will definitely return to this dealership for future purchases and will recommend them to our family and friends. Thanks, L Hughes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my second purchase from this dealer and it was...

By phase888 on 3/5/2013 at 2:30 AM.

This was my second purchase from this dealer and it was just as wonderful as my last. I came in with a very tight budget and my needs were handled very effectively. They were able to find something that met my needs by listening to what I wanted then proposing a very good solution. I'm always impressed with everyone at this dealership in the sales staff, they never fail to deliver. I will certainly be visiting again in a couple years to buy my next car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I visited the dealership with no real intention of making...

By jdpeterson72 on 2/24/2013 at 1:41 PM.

I visited the dealership with no real intention of making a deal, unless it was too good to pass up. I was greeted immediately by the Sales Rep, John Jernigan, and told him what I might be interested in. He immediately showed me a couple of models that fit what I was looking for, evaluated my current vehicle, and started working on a deal. John was very fair and honest with what he could and couldn't do. We were pretty far apart on price to start the negotiation, but ended up making a deal I was happy with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service were able to beet deal from zimmer to get...

By Dallady79 on 2/11/2013 at 9:25 PM.

Great service were able to beet deal from zimmer to get me in the car I wanted to buy... Would recommend Greg to family and friends any day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chad made service for the van easy. I dropped of the...

By bbrown on 1/30/2013 at 4:16 PM.

Chad made service for the van easy. I dropped of the vehicle and told him I was walking to McDonald's for breakfast - he offered to drop me off which was over and above! The oil change on the van took less than thirty minutes and the price was great! It was worth the drive to Crittenden! Thanks

I would recommend this dealer.