Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Chrysler 300 Purchase

By bolyard on 12/19/2018 at 1:02 PM.

Joel went above and beyond to help us buy a 2013 Chrysler 300. We had to fly in and pick it up and it was a couple weeks before we could get there and he had everything ready for us. My son is very happy with his new car and I would highly recommend Martin Chrysler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Chrysler Dealership Anywhere

By mlott5688 on 1/10/2018 at 3:11 PM. Helped by Brandi, Billy , Justin, Brian.

Nice Clean Organized Dealership with friendly staff. Brandi Kelley was awesome . Found what I needed and gave me a reasonable price. No hard core sales just relax friendly service. Quick in and out process made it worry free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FABULOUS experience

By Bell's on 12/8/2017 at 9:56 PM. Helped by Debbie Havard.

Debbie was FABULOUS!! We were so thankful for all her efforts, she ensured we didn't just "settle" .. she found what we were looking for and had it ready for us within hours!! The service from consultation, to estimating, to finance, to delivery was outstanding. Each time we called or stopped by, everyone knew what was going on, everything was well communicated with everyone, including us. Thank you so much for our early Christmas present!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Horrible Customer Care

By CWilliams1224 on 11/16/2017 at 9:25 PM. Helped by Sales manager.

I was looking at purchasing a truck from this dealership and I have talked to many dealerships the past few weeks however never been insulted the way I was here by the sales manager. I had 2 immaculate vehicles (even complimented by the sales rep and manager) that I was willing to trade in, only to be insulted when I told him his offers were too low based on what other dealers offered me. This is absolutely not a way to do business with any customer but like he said they are a “small dealer” and most likely will stay that way considering the customer care I was shown. It’s truly a shame because now I won’t even entertain the idea of driving 6 hours to try and negotiate a deal. Thanks Martin Dodge for saving me a trip to a dealership that only is interested in profit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2011 Dodge Ram 1500 Laramie

By Patrick Nolan on 9/29/2017 at 11:34 AM. Helped by Rick and Colby.

I have returned to this dealer on a regular basis. They are the best in the Houston area. The 30 minute drive from Kingwood is worth it. They always shoot straight and are very honest. No high pressure to sell you what you don't need. I never have a problem setting appointments and they always have it finished when they have commited to a time. I will continue to go to this dealer and recommend it to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like buying from friends!

By DarrenR on 3/3/2017 at 1:40 PM. Helped by Billy, Justin, Brandy.

This is the best dealership!! Great prices, no pressure sales, excellent service. If you are looking for a dealership that you want to keep returning to when it's time to buy a new car ... this is the one! We have purchased 7 cars from these folks and it has been the same sales, floor manager, and finance manager for each one. That says a lot to us so we keep going back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch dealership!

By Dana0214 on 1/14/2017 at 6:47 PM. Helped by Rick and Mike.

Absolutely love this dealership. Every experience from shopping and purchasing to service has been remarkable. The atmosphere and down home friendly people are top notch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experiece

By Ace2016 on 8/15/2016 at 3:08 PM. Helped by Jody Wilkerson.

This was the easiest car buying experience I have ever had. Jody was just the best salesperson I think I have ever worked with. They will definitely get my return business as well as any referral I can make. If there was a rating past excellent they would get it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dodge Ram 1500 Lonestar

By aseminolelady on 7/26/2016 at 7:42 PM. Helped by Jody WIlkerson.

This dealership is conveniently located just off Hwy.59 S in Cleveland, Texas, and the people there are truly friendly. They make you feel more like family than a customer. The dealership is very clean and easy to navigate around in to look at their inventory as well as a few accessories you might be interested in. A great experience in car/truck buying than I have had in a VERY long time. You won't be disappointed here, unless you don't buy here !! All the staff will be glad to help. The person that helped me was Jody Wilkerson. She is very knowledgeable of the inventory they have on hand and will do all she can to see to it that you are satisfied with your purchase. Check them out when you are ready or considering a new vehicle, you won't be sorry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just wonderful people

By James Lowery on 4/20/2016 at 8:04 PM. Helped by Joel trout.

A great place to buy a new truck Would recommend them anytime we will buy our next on from them to thank you so much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dodge Ram 1500

By Ginger T on 3/22/2016 at 3:08 PM. Helped by Justin Snipes.

From the moment we walked into Martin Chrysler in Cleveland, Texas we were treated so well. Your salesman Justin Snipes is the best I have ever dealt with anywhere. Your service department is always polite and quickly resolves problems or completes the service we bring it in for. I would recommend anyone to your dealership! My husband is a mechanic and also has a Jeep. He tells me he will be taking his Jeep in for any needs now rather than making repairs himself. That says allot. He has always done things himself on our vehicles.

I would recommend this dealer.