Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional in all of my dealings for last 5

By ema on 12/8/2018 at 2:10 AM. Helped by cannot recall.

First class service by this dealer, They go out of their way to fix or service my vehicle every time i have a need.whether its a recall or just needs to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Liz on 12/3/2018 at 6:07 PM. Helped by Names not remembers.

I have been to this dealership a few times and have always been treated very well. They communicate well and treat their customers like they would like to be treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buying made easy.

By pittman123 on 11/30/2018 at 4:05 PM. Helped by april ponder.

April was very accommodating, she had the vehicle i was interested in ready to be shown. Being my first time purchasing a vehicle it went very smooth and surprisingly quick. She worked very hard in getting me approved and on the road in the car of my dreams.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst service ever

By Mikeakin on 11/26/2018 at 8:47 PM. Helped by Service department.

Every time we have used Martin Kia it has been terrible! We’ve taken our car there a couple of times with the same problem and they say they can’t find anything wrong. I think they are buying time till my warranty expires.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the BEST

By Mikki on 11/22/2018 at 3:25 PM. Helped by Sherri, Carlos and General Manager.

I want to start by saying thank you. Sherri that is over the internet part (which is how I met her) answered and texted with me for over a month before I actually drove to Bowling Green. I was very hesitant because I had a horrible experience with the Wyatt Johnson Kia in Clarksville Tn and was strung along for over a month. I also work 3rd shift so texting was a must. I must of asked her a 1000 questions because I did not want to drive an hour and waste my time. Carlos the finance gentleman was awesome! It was very important to him that I truly liked the car I was trying to purchase and even since then he replies to my text. The manager of Kia was also really good to me and answered questions that I had and i liked that even tho I was very upset with the Clarksville kia (I will only ever do business with the Bowling Green Kia) he would not talk negative about them. He listened to what I said, but was very positive. That to me says a LOT about a person and business! I absolutely LOVE this place!! I will be a lifetime customer and I think this is really cool too! As long as you have your oil changed regularly at this delearship there is a lifetime guarantee on the engine. Carlos told me that it is really best to go ahead and rotate the tires too at that time. I just want to thank you all!! This is the BEST EXPERIENCE I've EVER had buying a car. Thank you, thank you, THANK YOU!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

service

By kia on 11/17/2018 at 4:34 AM. Helped by kristen daniels.

every time I have had a recall on my model car, the service was very good and explained with knowledge of everything was going on and within reasonable time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Kia on 11/12/2018 at 11:49 PM. Helped by Kristin Daniel.

Ms Daniel has always been great. She has an excellent understanding of the business and with my model of car. She also follows through to make sure all needs are finalized.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By SS112910 on 11/12/2018 at 5:45 PM. Helped by I don’t remember.

Great service as usual! They always do a great job with my KIA. This is the only place I have ever had my car serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Chad on 11/11/2018 at 2:04 PM. Helped by Do not remember.

Everything and everyone was great to work with hardly had any wait and done a great job they talked my daughter through everything thing they were doing were she could understand it was her first time dealing with anyone on a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Tabs on 11/9/2018 at 2:18 AM. Helped by Maria.

I went in looking at a used car I had seen online and ended up being able to get a much newer and nicer car. Maria is absolutely amazing and will make sure you get what you're looking for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jeremy2018 on 11/4/2018 at 3:06 PM. Helped by Sherry lamb.

Everything was great . They helped out in every way with the experience in buying my brand new Kia Sportage. Would buy another Kia from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MARW on 10/30/2018 at 12:27 AM. Helped by Carlos Conn.

Everyone we came in contact with treated us with such kindness. Our salesperson , Carlos Conn took care of all our questions . We love our Kia Sportage SUV

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By george on 10/25/2018 at 1:03 PM. Helped by service agent.

As usual I am completely satisfied with the service performed on my Niro. I showed up early and was taken almost immediately. When finished the car was clean inside and I was given a car wash coupon to a neighboring car wash. I'll definitely be back again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By Ndzikaren11 on 10/24/2018 at 2:09 PM. Helped by Carlos!!!.

Definitely had a positive experience at Martin Kia! Everyone was so helpful and friendly. I especially appreciate Carlos who was very patient with us and took the time to explain everything and answered all of our questions and concerns (and boy, lemmy tell you, my husband had many!) Enjoying my 2019 Kia Sorento! Would definitely recommen this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another wonderful service experience with Martin Kia...

By Monica on 10/23/2018 at 6:15 PM. Helped by I can’t remember their names, I wish I did, they were all wonderful!.

Martin Kia of Bowling Green has some of the friendliest employees I have dealt with anywhere. They are courteous and efficient, the waiting area is very comfortable and welcoming, complimentary snacks and starbucks coffee available- wonderful experience. They communicate well with the customer receiving service about their vehicle and what it needs and also what will need attention in the near future. My Subaru requires 0w20 synthetic oil and they are very reasonably priced for this type of oil change. They also gave me a couple of free car wash coupons. Hands down best service department in town in my opinion. Thanks Martin Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying process

By Jessann87 on 10/22/2018 at 5:09 PM. Helped by Carlos, The GM ,and Sherry.

Everyone at the dealership was super nice and great to work with. They helped me get into a brand new car I love. I am so happy I decided to go into the dealership and will definitely be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people

By Pam on 10/20/2018 at 6:24 PM. Helped by Chuck, Walt.

Kia dealership are very helpful, considerate, professional and do a wonderful job. I have had a series of Kia Optimas and rate these cars and the customer service top notch!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always does a great job

By Lisa Ann on 10/19/2018 at 4:45 PM. Helped by Runs the service counter can't remember her name very pleasant each time.

They always do a great job and everyone is polite If I call the number for service and the Corp office says a long wait I ask to be transferred to the bg dealership cause they always work me n if I drop off n the am

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car maintenance

By New Kia owner on 10/6/2018 at 4:02 AM. Helped by Can’t remember.

Just had my first maintenance appointment. They were ready for me when I arrived and provided my service quickly at no charge. It is part of the service agreement with the purchase of a car. I’ve never had this before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall a very good experience!

By herrondd on 10/8/2018 at 8:35 PM. Helped by Chris.

Had a few misunderstandings but the Service Manager did a great job and in the end made me a 'happy customer'. I will be back.

I would recommend this dealer.