Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be aware

By Tlili on 3/18/2018 at 9:36 PM. Helped by Eric.

I walked in to this place and first thing I asked for was a all wheel drive car, they showed me a red awd Kia Sportage, I liked the car just not the color so I asked for black , they said they had it in the lot, got approved for the financing part then we agreed that they going to drop off the car to me since I had to rush to work, a week later in the snow storm I find out that they switch the car and gave me a fwd car, I called their sales manager Eric that kept telling every time I called that he’ll call me right back and he has to investigate and never calls , after I got fed up with the lies I called and they told me that there’s nothing They can do and not to call and bother them anymore even though I paid extra for the awd , this is the 3rd car I get from these people and they still managed to trick me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

BEST PLACE TO PURCHASE A VEHICLE!

By Chrissy’s Kia on 2/6/2018 at 3:44 PM. Helped by Robert Smith.

I have to say this was the best car buying experience I’ve ever had. Their Kia salesman Rob Smith is a real go-getter! He will go the extra mile to get you the deal you want without all the added b/s. He talks “to you” not at you. Once I was in the finance office there was no pressure to purchase anything I didn’t want or need. I would & have highly recommended Martin to my family, friends & anyone who is looking to purchase a vehicle!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Con artists

By Kia_Not_Even_Once on 1/4/2018 at 2:57 AM.

They use shady practices to get you into the financial office where the contract details do not match the details discussed with the sales person. Notice how they don't take Facebook reviews? They know they'd be trashed for their shameful practices.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

OEM Dan Carlton

By Fred Glaeser on 12/20/2017 at 3:30 AM.

I stopped by Mazda to get an idea of the type of car I would like to purchase. I was walking around the showroom when I was greeted by Dan. I told Dan, I was interested in making a future car purchase but, would like patience with the whole car buying experience. Dan understood my motive and in return helped me learn about the whole car buying process. Since I had no clue on the type of car that would best fit my needs, I explained to Dan my occasional hobbies. I really appreciated the fact that Dan listened and provided excellent vehicle recommendations without pushing to sell. This was something I brought attention to from the beginning and was not forgotten like the abundance of other dealership experiences. Dan, a Honda, Kia and Mazda encyclopedia, continued to explain the features, his cars had to offer, that would accommodate my hobbies. This made my experience quite pleasant and enjoyable. If you are looking for a well-informed, genuine, friendly experience; I recommend speaking with Dan Carlton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marcella

By Marcella on 12/14/2017 at 9:13 PM.

Doug Kane is very knowledgable and professional. His style and approach to selling cars makes the customer feel relaxed and confident they are getting the right value for their money. Doug approaches the sale as a partner working with customers to find the right vehile for the right price. I have recommended Doug and The Martain Dealerships to friends and family alike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Atmosphere

By Williamscy on 12/14/2017 at 2:38 PM.

This place is very professional and knowledgeable. I had a great experience dealing with Vernon he made the buying process quick and easy i was in and out within a few hours with my new car and no money down. I truly recommend Vernon Sharper CyndyW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect please

By Dashes88 on 12/14/2017 at 2:24 PM.

The Martin dealership is awesome. I am a repeat customer and I love this place. I had bit of credit issues but Vernon Sharper and them guys was able to get me approved at the payment I wanted. I highly recommend this dealership. Ask for Vernon Sharper DasheS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service

By RonWeasly on 12/13/2017 at 9:19 PM.

Everything about my experience working with Doug was wonderful. He's professional, courteous, and worked to get me the best deal possible. Would most certainly recommend to any looking for a stress free new or used car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Tanya1251 on 12/13/2017 at 6:06 PM.

Came on looking for a car and the rep was knowledgeable and friendly. Will consider for my child's first car purchase. Excellent and I didn't feel pushed to act now

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person

By Douglas Kane on 12/13/2017 at 2:29 PM.

Doug kane is a great salesman, and takes the time to make sure that you are comfortable with your purchase. Great professionalism is a great thing to have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience from start to finish!!

By AlexisT on 12/11/2017 at 7:08 PM.

Buying a car can be stressful but Vernon Sharper was wonderful and took the time to explain everything in full details. He was very kind and considerate of my time and that means alot to me. He listened to every detail that was important to me and made sure I got exactly what I was looking for. Highly recommened!! You will not be let down!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeds Expectations!

By Heather Era on 12/11/2017 at 2:39 PM.

Let me just start by saying Vernon Sharper hands down is the best! This was my first time financing a vehicle...I was seriously a nervous wreck because I had no idea what I was doing but he made the whole process super easy. He found me the perfect car that fit into my price range & I couldn't thank him enough...If your looking to purchase a new or used car make sure to ask for Vernon..trust me!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert was great!

By Greensam16 on 12/11/2017 at 1:49 AM. Helped by Robert.

Walked into Martin Kia expecting the worse possible luck and Robert sent me home in a new car! I was honestly not expecting anything to go my way. He made the transaction very smooth and I appreciate everything he has done! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Kia Forte experience

By Alyssac12345 on 12/9/2017 at 2:32 PM. Helped by Robert Smith.

I came in looking for a new car and had a great experience in Martin Kia. Robert Smith was the gentlemen helping me along the way. He was very understanding and patient. He took his time in selling me the car and helped me pick the perfect car to fit me. I’d recommend going to him and buying a car at Martin Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go to Caitlin!

By AnnaMa17 on 12/9/2017 at 6:00 AM. Helped by Caitlin Osborne.

I felt that our sales woman truly cared about figuring out which model would work best with our growing families needs and wants. I was very thankful to Caitlin for putting us in something affordable with highest of safety ratings that same day! We are 100% satisfied with the service we experienced with our sales woman Caitlin O. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealer to purchase a vehicle

By Gibson on 9/19/2017 at 3:51 PM. Helped by Nick Lee.

I am extremely happy with this Kia dealership. My salesman was excellent. I was very impressed with his knowledge of the brand and the vehicle. Everyone was very helpful and they all worked as a team and efficiently. And I ended up getting the vehicle I had been looking at for six months!! I had visited six or so other dealerships (Kia and others) and this was by far the best dealership for buying a vehicle. I am so happy that the Business Manager named Nick explained to me all of the options instead of cheating on my money. We had a great experience and we traveled about an hour to visit the Newark De location. I would definitely travel to Newark De again for a Kia!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealer

By Kenan on 9/14/2017 at 7:12 AM.

We've had some sketchy car buying experiences in the past, but Martin Kia really stepped up to the plate. They made us feel comfortable and took very good care of us. We got a great deal and couldn't be happier with our experience. Nick and Doug were super personable and very friendly. There wasn't a high-pressure sales environment like you often find at many dealerships. They understood our needs and were willing to work with us to make sure we were satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very friendly and professional at the same time

By cam87 on 8/20/2017 at 9:15 PM. Helped by Drew Baker.

Mr. Drew Baker was very efficient and friendly when it came to finding my car that suited me best. I would come back for future deals and I have been telling friends and co workers that this is a very honest dealership and the Mr. Drew Baker is very professional but warm at the same time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyer

By Thompson1031 on 8/23/2017 at 3:49 PM. Helped by Drew Baker and Mr. Waterman.

This dealership is the best! I was very satisfied with the service there. The salesman Drew who set up my appointment was very patient and professional. Mr. Waterman catered to my every need. This was my first time buying a new car and working with the team at the dealership was a great experience! I will be back in the future!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car experience

By Kia2017 on 8/15/2017 at 9:31 PM. Helped by Drew Baker.

I owned a car that was 12 years old. Mr Baker assured me I could get a new one, and I did. We took a car for a ride and I really liked it. I was approved. Mr Baker helped me with the paperwork and my insurance company and also how to work my new car. It was a wonderful experience all the way around.

I would recommend this dealer.