Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
4  
Quality of Work
4.2  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't do business with this dealership!

By unhappy customer on 8/23/2019 at 1:37 AM. Helped by Alex Firu and Amelia.

Wasted 3 hours of of our time today working with this dealership! Many of the negative reviews on Google perfectly describe our experience. For about a week, my husband spoke back and forth to Ameila about wanting a cheap lease for our 17 year old son. We made a 7 p.m. appointment with Ameila and when we got there Alex was our salesman. First bad vibe. Alex knew what we wanted, but was evasive about prices. Second bad vibe. Our bottom line was price. We test drove a Colorado and a Trax (sales ad said started at $92 and $89 respectively.) When we sat down to talk about prices he said that a Trax leases for around $300/month. Third bad vibe. In order to lease a Trax for $89/month you need to put approximately $5000 down. We've gotten prices from other dealers that were around $130-$150/month for the same car with just first month's payment and plate fees. Transparency may have prevented this horrible experience. Don't waste your time and do your business here.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Overall Experience
1   Quality of Work

Not completely happy with the deal from the beginning.

By khun on 8/16/2019 at 8:04 PM. Helped by Tyler Stanley (Financial).

I was contacted by Marty Feldman in late Nov early Dec 2018 about a lease pull ahead. I decided to see what was available and went to the dealership on Dec 8th 2018. I had come prepared with cars I wanted to check out and I also wanted pricing on the 2016 Equinox I was currently leasing. Trevor Accorsi was who available to show me some cars. During most of his time with me he seemed distracted, maybe because the dealership was busy. The price I got from Trevor on the 2016 Equinox was a lie when I spoke with him about this I did give him the benefit of the doubt that maybe he was thinking of another car. I ended up leasing a 2019 Equinox on that day not really happy but glad to be done for a few more years. Then this July I received a bill from GM financial which they wanted pay in 2 weeks. This happened because Trevor didn't file the paperwork, and to this day (8-16-2019) I'm still trying to fix this. Also Trevor told me the lease was the same as my old one 10,000 miles a year. Guess what another lie, with looking through the paperwork the mileage is less. I had no reason to mistrust this dealership as my past lease had worked out fine. I'm very disappointed in this company and very much wish I had never done this lease. Beware. Danny Oda, has been very helpful in trying to fix this mess, and I thank him.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks Theon

By dr5281 on 8/14/2019 at 6:25 PM.

Theon is so knowledgeable, knew all the features and there are a lot. Thanks to him and Todd for the wonderful experience. It was seamless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Mario on 8/8/2019 at 12:42 PM. Helped by Kevin, Service. Alex and Amy, Sales.

Thank you Kevin in Service Dept, Alex and Amy in Sales regarding my appointment last Monday, Aug 5th. Both departments very helpful and would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good Experience

By art123 on 7/23/2019 at 12:16 AM.

Visited dealership with intention of just comparing certified used versus new. Salesman Dan Schulte very accommodating, went through different options, settled on certified pre owned Equinox.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Robin on 7/20/2019 at 2:40 PM. Helped by Devin.

Devin was attentive, professional and personable. I stopped in for a Quick oil change. In and out within 45 minutes. The waiting area was clean and stocked with plenty of treats and a tv.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to go for great cars!

By heistand69 on 7/20/2019 at 3:19 PM.

What a Awsome experience in purchasing my new car. Very friendly, not pushy in any way. Would totally recommend this dealership. I had to wait for my car to get to the dealership and was given a brand new car to drive for a week until mine arrived! Who does that?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Very pleasant experence

By John on 7/13/2019 at 1:19 PM. Helped by Eric Tippett.

Service adviser did a very excellent job and was very knowledgeable, pleasant to work with in getting my car serviced and completed in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Adiegel on 6/27/2019 at 7:41 PM.

Had a great experience, Theon was very patient, and made sure we got the car we wanted (a beautiful new stinger). Could not have asked for a better experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and pleasant experience

By znick on 6/22/2019 at 9:15 PM.

Our experience at Feldman Chevrolet was exceptional. Dan Schulte was helpful and knowledgeable about each vehicle. He was not pushy or overbearing. He understood our questions and concerns and he was able to help match us with the perfect vehicle. Dan took the time to let us drive each vehicle we considered. I would say he made our experience what it was. I would recommend him and this dealership location for both sales and service.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Very unhappy experience

By Cars on 6/19/2019 at 3:36 PM.

I am very upset with Feldman Chevrolet. Last week I spotted online a vehicle that my wife and I were searching for from Feldman. I immediately called and asked if the vehicle was still for sale because we were interested in buying it and we had the cash to put down on the car. The lady on the phone said they do and they would pull the car up front for us. I advised the lady that we lived 2 hours away from the dealer and she said there was no issue that she would hold the vehicle for us. Upon arrival to the dealership I observed another couple pull up in the vehicle we were suppose to be buying. We entered the lobby and it took us 5 minutes before anyone would even see what we were there for. Come to find out the couple walked in shortly before our arrival and wanted to see the vehicle. The salesman that was trying to help us out was saying it didnt sound like they were gonna be approved for the vehicle. We waited for over 2 hours to only find out the other couple was making calls to try and come up with a deposit. I spoke with the manager Tim who stated there was nothing he could do even though I showed him texts from his dealership that showed we had an appointment to buy it. The least they could have done was pay for my wasted gas I spent to drive over 4 hours round trip. Needless to say I will never buy a vehicle from this dealership and I would highly advise anyone to stay away from looking at cars online from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience

By RTower84 on 6/10/2019 at 11:58 PM.

Theon Delgado really helped me out and put me into a really nice vehicle. This was my first time financing and they made me feel completely comfortable with my purchase. I would definitely recommend Feldman of Novi to anyone who is looking for a vehicle!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Malibu with Theon

By Sdavison on 5/30/2019 at 7:35 PM.

Theon was very patient and accommodating with us. He listened to our needs and did not try to upsell us on something we didn’t need. I liked how he gave us space and time to select the right vehicle for us.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service

By Catera on 5/28/2019 at 5:25 PM. Helped by David Gammouh.

David was a big help when I called the dealership to fix my air conditioning. I had a bad experience once before at a dealership, but this Novi location is so nice. Even the car transporters were kind to me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They did good

By Coloradozr2 on 5/15/2019 at 3:54 PM.

I went there looking for a particular truck which wasnt available so the salesman helped me find another that was optioned the same. I am happy with the truck and the whole experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another satisfied customer

By dhanke4504 on 5/8/2019 at 5:54 PM.

I had a great experience at this dealership! Although they’re repairing the parking lot, the dealership was clean. Everyone I encountered was very friendly and welcoming. My consultant was very knowledgeable and informative. I definitely will recommend this dealership to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Nice truck, fair price

By Kevin123 on 5/7/2019 at 7:51 PM. Helped by Kenny Dietert.

The truck I went in to see seemed like just the vehicle I wanted. The salesman (Kenny) was very helpful and politely persistent. I would deal with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife LOVES her new Traverse!!!

By Raydman on 5/3/2019 at 7:08 PM.

Walked into Feldman Chevrolet on Sat to price a new vehicle for my wife. We left 2 hours later after ordering a brand new Chevy Traverse. My wife wanted custom options and a specific paint color that the dealer didn't have in stock. Dan Provenzola took excellent care of us and has since built a relationship with us that will keep us coming back. The vehicle arrived ahead of schedule, we picked it and she just loves it!!! The new features that Chevy included from the previous model are incredible. The heated and cooled leather seats keep my comfortable in any season. Feldman called to ensure we were satisfied, follows up on any requests you have and is all about going the extra mile. Love to popcorn and bottled water provided also!!! Don't hesitate to check them out. Bigger isn't always better but when it comes to personal touches, Feldman completely satisfied us.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Warned Not to Visit This Place

By Do Yourself a Favor, Go Elsewhere on 5/2/2019 at 2:14 AM. Helped by Ryan.

They were pushy, they charge at you as you step in the door like used furniture salespeople, nothing like other more comforting places just down the road. After withholding information to an uninformed customer, they rushed to get me into a deal, could not read my hesitation and pushed a deal through. then 24 hours later when I was hit with bad news that my son needed $18,000 worth of neurological intervention that was not covered by insurance, they wouldn't work with me to do a new deal even though I had not even test driven the vehicle since it "wasn't available” the 36 hours earlier I'm responsible for my actions, but there are times is life when we do things for just the right reason and bend over backwards when the time is right. They didn't try to help at all, they were just so happy to move another vehicle off their lot and honestly, if you look at other dealers those other places have decidedly better deals. I thought i was under the gun due to my lease running out just a few hours before i worked with Feldman. They use cheap popcorn and gimmicks to attract people when other dealers use friendly environments and a fair way to get new customers to each salesperson instead of having them move quickly towards you as you enter their space. The manager was so flippant and standoffish, he was basically saying screw you, you signed the deal, i don't care about you as a person, that only counts BEFORE you sign and even that is fake. I’m an RN, former firefighter and 2 time vet of Operation Enduring Freedom, i know what it is like to put yourself out for others, these people don’t

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasurable experience!

By Reno on 5/2/2019 at 1:17 AM. Helped by Nick Ramon.

I called regarding a specific vehicle and and set an appointment with Theon Delgado a sales representative with Feldman KIA. When I arrived I was promptly greeted and introduced to Theon. After talking for a little while the vehicle I was interested in was waiting in front for the test drive. He took his time thoroughly going over all the features without rushing, and listened to all of my concerns. Once back at the dealership we went over pricing and I was offered a few different options that would best suit my needs. Theon worked hard to get me a fantastic deal and one that I was extremely comfortable with. When I arrived to pick up the car, he had it ready detailed and filled with gas. From the beginning to the end of the transaction everyone involved was extremely professional and courteous. I would highly recommend both Theon Delgado and Feldman KIA.

I would recommend this dealer.