Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific Maserati Service!

By justin on 10/6/2019 at 11:26 AM. Helped by BRIAN KENNEDY.

I have used the Maserati service department since I bought the car new at that dealership about 11 years ago. During that time they have performed high quality service and the car still looks and drives like a new car. In particular, BRIAN KENNEDY as my service advisor has been outstanding in reviewing the entire car, focusing on safety and performance and ensuring that the work is performed at a reasonable cost. HIGHLY RECOMMENDED.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By Tak on 9/22/2019 at 1:13 AM. Helped by Jonathan Branco and Steven Meyer.

I live in Las Vegas and this is my send car I am buying from Jonathan Branco. He is very proffesinal and I had great experience with him. Financial Manager Steven Meyer is very easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Ziad Rahme on 9/13/2019 at 3:32 PM. Helped by John Allgood Tina pho.

Picked up my new Maserati from this store, if you are in the market make sure you do business there. Ask for John Allgood or Tina Pho they are awesome to work with ! Excellent service overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian Kennedy is the best!

By saxmoe2001 on 5/19/2019 at 3:30 PM. Helped by Brian Kennedy.

Brian Kennedy at Maserati of Washington provided exceptional customer service, he was attentive to my concerns and needs no matter how small they were. He kept me informed throughout the entire service process he made the hour+ drive to this dealership well worth it. I will be returning for all of my Maserati needs. Thanks again Brian!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Smeyer2413 on 5/18/2019 at 6:47 PM. Helped by Luke Huntington.

Having been in the car business in another life, I loath car shopping. In fact we've restricted ourselves mainly to Porsche because I still know a few people at the local dealer and we don't have to deal with product ignorant salespeople and pushy managers. My wife however loves Maserati so we wandered into MoW on a Saturday afternoon in T-shirts and jeans with a 6 yr old in tow and were met immediately by Chris (who as its turns out is the general manager - since when do they leave their offices?) He welcomed us warmly and invited us to look around. Being a Ferrari dealer there was plenty to look at so while I drooled over a 3 million dollar LaFerrari she made her way to the Levante GTS. After some relaxed browsing we were introduced to Luke. A polite, knowledgeable, enthusiastic young man who immediately put us at ease. After answering some questions about the car (he knew ABSOLUTELY EVERYTHING right down to the goofy Italian paint colors) he took us all for the best test ride of our lives. Apparently he's got some racing experience and was happy to demonstrate all 550 hp the car had to offer. Our kid had less fun at LEGO land! While we both loved the car my wife (who has really long legs) felt uncomfortable in the seat. Instead of trying to sell her on why she shouldn't worry about it, Luke patiently gathered the keys for every GTS on the lot just in case the seats fit differently. Sure enough the 4th car she sat in inexplicably had a bit more seat length (Italians cars I guess) and we sat down to write a deal. No nonsense, no back and forth. Kevin (sales manager) offered us a great trade figure and an hour later we were speeding home. In the month since our purchase Luke has called us twice. Once within 24 hours to see if we had any questions and just a few hours ago to see how we were enjoying the car. The salesperson that sold us the 7 month old Range Rover we traded (huge mistake - thanks LR Chantilly) never called us once. Class act Maserati of Washington !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maserati Levante from Maserati of Washington.

By Anil on 3/10/2019 at 4:22 PM. Helped by Al.

I recently bought Maserati Levante from Maserati of Washington. From the time we entered the show room we got very good feeling. Al made me and my family members feel at home. Al took us for a test drive and explained features of Maserati Levante. We went for Levante test drive twice and Al let the car speak for itself, no cheesy sales pitches were made. I did not feel any pressure, which was definitely wonderful experience. Kevin, the manager was also very upfront, friendly, and helped make the experience very easy. Paperwork was also done very fast. I have purchased in past three vehicles but my buying experience of Maserati Levante from Maserati of Washington is the best. I recommend this dealership over the countless others I've been to in the past few months. If you're looking for a great car, and a great experience, Al is your man, and this dealership is for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Buying a Car

By FranklinOwens on 1/24/2019 at 2:52 AM. Helped by Al, Kevin, Luke.

All of the staff was honest and upfront about everything, which was my first sign that this was going to be a good experience. I got there and was greeted by Al, who made me feel at home. He let the car speak for itself, no cheesy sales pitches, he is knowledgeable about the cars, and definitely knows what he is talking about. Extremely friendly time there, buying my beautiful Audi felt like a meeting with friends rather than a negotiation. He's a great salesman who you can trust. Kevin, the manager was also very upfront, friendly, and helped make the experience very easy. Luke, a very nice guy, showed me the ins and outs of the car, and all of the paperwork and the boring parts of buying a car was done very fast. I recommend this dealership over the countless others I've been to in the past few months hands down. TLDR; If you're looking for a great car and a great experience, Al is your man, and this dealership is for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience - Good Communication

By Cooper2018 on 10/31/2018 at 4:11 PM. Helped by Kevin Boykins, Al Meer.

I appreciated the good communication, good price and straight forward approach to helping us find a new car for our family. I had reservations about traveling further to get to this dealership, but the trip was worth it and recommend others do the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER.

By J&MADavis on 10/22/2018 at 8:48 PM. Helped by Al, Kevin, Fernando.

We recently leased a 2019 Maserati Levante from this dealership. Al made a normally stressful experience very easy. He was a real pleasure to work with and very knowledgeable. Knowing that our special needs daughter isn’t very patient, Al, Kevin, and Fernando had everything prepared ahead of time. The 3 of us were in and out in about 20 minutes. Hands down the easiest and most stress free car buying experience ever! We will definitely recommend them to our friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By dalichte on 9/24/2018 at 4:34 PM. Helped by Alberto Meer.

The car buying experience at the dealership was very smooth. Alberto and Kevin were very pleasant to work with and delivered on everything that they had said they would. If you are looking for a luxury vehicle to own I wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience. Car was nicer than expected

By Yourway on 9/22/2018 at 12:04 AM. Helped by Al.

Al was great from start to finish. Knowledgeable and attentive. Went above and beyond to make the experience worth the trip from out of state. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alberto Meer was excellent

By Bristowed14@ on 9/15/2018 at 3:37 PM. Helped by GM and Tina as well as the italian gentlemen who showed us how to operate the vehicle..

Everybody from Alberto to the GM and staff was excellent at answering my questions and making me fee like part of the Maserati/Ferrari family. I highly recommend Alberto and the staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was Satisfied with the Deal

By abi on 9/6/2018 at 7:26 PM. Helped by Alberto Meer.

Was Satisfied with the Deal and Alberto Meer helped me in the deal and all the employees with whom I worked in the showroom are very friendly and helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy with our Levante

By Happy in Ashburn on 8/22/2018 at 8:21 PM. Helped by Al Meer.

Al was very patient with us as we took a long time to decide while we looked at competing makes and models. We are exceptionally happy and had a small service item with a couple of tires that the dealership took care of without any problems. Highly reccomended dealer and sales representative. A great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic dealership

By Mehran on 7/18/2018 at 1:18 PM. Helped by Meer.

Very professional staff, great experience . The showroom has great collection of Maserati and Ferrari cars. The staff are knowledgeable and friendly . I had a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maserati of Washington

By danaw109 on 7/19/2018 at 12:54 AM. Helped by Al Meer and Fernando Lacayo both did a great job but I met others who were also very helpful..

Very efficient and knowledgeable people. The process has been very smooth thus far. I still have to receive my tag, registration, and confirm that my CPO is in the Maserati service system. Al Meer went out of his way to make me feel comfortable at the dealership and get me on my way quickly so I could start my drive back to Atlanta.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By madhu21 on 7/17/2018 at 2:29 PM. Helped by Alberto Meer, Kevin.

The best car buying experience I have had so far in the past decade! The team was very helpful and patient in working with me and providing options as necessary. They thoroughly understand their customers and react to the needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service( Alfred ) service writer

By Benzgali on 11/14/2017 at 12:59 PM. Helped by Alfred.

I got a cracked windshield on my Maserati and called my insurance travelers which they set up everything for me and did all the leg work to have it replaced at the tail end of things they called Maserati on three way with me so we all could be on the same page etc. we spoke with (Alfred) service writer and set up a appt with me for Monday the 13th of November . When i got there the first person i saw was Alfred told him I’m here for a appt he looked up my name and said no appt for you i said i have waited a week and that’s impossible . He then said who did you speak with , told him the whole story of the windshield , insurance three way calling etc. he continued to play dumb .amd also said he never spoke to any insurance company about windshield . So i called my insurance on three way and put them on speaker and asked them if they have a note or anything of whom they spoke with BecUse Maserati is saying that they never spoke with us .. my insurance says yes a guy named (Alfred ) so i quickly glance at him as he is lisenting to Thebes conversation . He quickly jumps and says well i speak to insurance companies all day it’s hard to know exactly which one and continues to say he never spoke with them . My insurance company then says we have a detailed notes of the conversation .he had nothing to say but doesn’t matter if he spoke with them or not he says there’s still no appt for you , so i said yes because you didn’t do your job !!! He then said ok you can leave now or get the f:#%out . he needs to work at a Kia dealership or something high line is not for him at all if he even knows what that means . !!! Horrible customer service ..!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Beachgeek on 10/2/2017 at 9:19 AM. Helped by Brian Latimer And James pollack.

Great service from the entire staff from Brian Latimer to specifically James pollack. They do all they can for me from the technicals to a timely turnaround. James always follows up and keeps me abreast of any noted changes or discoveries during the diagnostic stage. Both brian Latimer and James pollack are true professionals with very easy and pleasant personalities. I highly recommend the service department of Ferrari Maserati of Washington. Dan shannon

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good sales team and great service department.

By CarGuy2 on 9/9/2017 at 1:05 PM. Helped by Levelle McKinney.

Maserati of Arlington is currently renovating their dealership which means service has to be completed at alternative locations in VA. The Arlington team always goes above and beyond to accommodate my needs. The customer service is outstanding. If my car has any issues they are addressed with no hesitation and I'm always provided a quality loaner vehicle at no cost. The lease program is one of the best on the market and I would highly recommend Maserati of Arlington to my clients and colleagues looking to drive something in addition to their Mercedes or BMW's. Thanks! -Dr. Charles Wheeler IV

I would recommend this dealer.