Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and great dealership

By Raju on 1/23/2017 at 6:19 PM. Helped by Keo.

I recently bought a Lexus from them. Both Keo and Derek were highly professional. I had a great experience with the dealer. My car is great and the dealership is great too. When they came to know that I own a BMW Z3, they were excited and showed me the BMW Z8. That is one cool car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first purchase

By Subaru93 on 11/16/2016 at 2:03 AM. Helped by Keo.

The visit to this dealer was fun, engaging and all out simple. Upon arriving, the sales rep, Keo, greeted with me with much courtesy as it was my first car purchase. I took a test drive in a Sabaru (the best offer i could find), was even given helpful pointer on driving a manual transmission, and it was an overall fun experience. We were able to confirm a deal that is beneficial for both parties, and they did their best to create a deal that would be within my budget. The process of financial aspect was simple and so was taking care of the paper work. I'm happy to have my first car purchase with Maserati of Wilmington Pike.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst dealership ever visited!!

By luckycivic98 on 11/8/2016 at 2:52 PM. Helped by Keo and Derek.

worst dealership I ever visited. buyers be warned. Spoke to Keo a sales rep about buying a car. He gave me keys to test drive but sent me with a non sales rep while he was dealing with another customer. (I'm ok with that). After an appraisal on my car that I was trading in we struck a deal. I then started dealing with Derek I guess he's the financial manager, we struck deal and I told him I will put deposit down so that they can hold car. He said I didn't need to that the car will be here for me, I said are you sure because I don't mind putting deposit, he said don't worry about it. I said ok, since it was Saturday I told him I will be in next week (closed Sunday) mind you I am from out of town and drove 90 minutes to see car. Monday comes around and Keo texts me if I was picking up car. I said yes and I can put a deposit on car the hold it, about 1 hour goes by and he texts me again saying "I can't promise you the car will be here" I called keo and Dereck and no one answers my call until 2 hours later and they said the sold car. This dealership is unprofessional if you make a deal and handshake on that deal and buyers offers to put a deposit down on vehicle it is morally ethical to follow up on agreement. I also called the general manager and he has bother to call me neither. I guess if you don't come into their dealership with a suit and a tie and you will not get the top notch customer service they have you believe they have. It's ok cause I found another car better and cheaper than the one they had.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They will EAT YOUR DEPOSIT !!!

By Larry on 8/18/2016 at 10:16 PM. Helped by Keo, Derrick.

This is a ridiculous dealership. I dealt with Keo, a sales person. Everyone was nice to me until I gave them $2,000 deposit to order a Levante which would arrive 4 months later. Then after 2 months their manager Derrick called me saying they WON'T gave me the car or my deposit, since I visited more than one Maserati dealership. THEY SAID THEY WOULD KEEP MY DEPOSIT AND WILL NOT GIVE ME THE CAR. If you want to buy a Maserati, go to some dealership well estabilished, with honor, not a brand new dealership like this trying to take advantage of you. Whoever wanna buy a car with them, good luck if you wanna try losing your deposit.

I would not recommend this dealer.