Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Absolutely Terrible!

By excadillaccustomer on 3/11/2019 at 11:39 PM. Helped by Jimmy Williams.

I bought a 2018 XTS which was supposedly "certified pre-owned" before I left the lot. At the very end of the deal, with all the paperwork signed I was told by Jimmy Williams, there was an open recall on the car for an O2 sensor, (even though the AutoCheck History report stated no open recalls). Williams claimed that it was no big deal & could be fixed in about an hour & bring the car back on Mon. On the way home I decided to give the car my own personal cleaning/detailing & discovered the two front tires on the Passenger side had sliced/cut on sidewall & Drivers side starting to peel/cut on sidewall), the salesperson, Williams & myself had made note of the treadwear of the two front tires during my initial inspection, I was given a “we owe” two tires @ cost document to be used about 2 months down the road to replace the (based on treadwear) . Upon seeing the condition of the tires were more urgent than expected, I immediately called Jimmy Williams & was told I would be taken care of because "I am his cadillac customer". Come Mon 1st I was told the recall was closed but had not been updated? Regarding the tires, I found out what being a "cadillac customer" to Williams meant, me, the "cadillac customer" would be given the unmatched privilege of the "run-around""double-talk" 3+ hour wait and above all that a $290 invoice for two new tires on a cadillac that I had owned less than 48 hours! If that is a what being a "cadillac customer" is about, next year I will be a "continental customer". By the way, on the other side of the service dept loud angry shouting is heard from another “cadillac customer” , I pointed that incident out (because I was at the point of joining in the shouting) Jimmy Williams reply to handling angry “cadillac customers” quote: “I will handle them all as they come”. It appears the “used car” salesman, the one we all dread dealing with is alive at Garland Cadillac, but he won’t be doing as well as he thinks, when word gets around about the angry “cadillac customers” they are able to handle. It appears Williams thinks angry customers are normal and essential parts of doing business? What a sham; what a shame!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job!

By Client on 2/15/2019 at 7:56 PM.

Service person Michael Davis was great. Loaner car was fine. Car was repaired and returned on time. Great experience friendly and happy employees. I would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Texas, SC on 2/15/2019 at 8:40 PM.

Upon arrival The service attendant immediately met me at my car and was very thorough and courteous. The work was done timely and vehicle washed. Excellent customer service by Michael Davis.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Nice people and helpful service

By Bebe on 2/11/2019 at 7:48 PM.

Fast and courteous staff very helpful and friendly I thought I would have to wait a while but it took no time to get my car back! And I was on my lunch break

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great expiernce , Very nice people

By FelixV on 2/10/2019 at 4:25 AM. Helped by Jeff.

Jeff and Ata were super Great and did everything they could to get me the truck I wanted. Great experience here and we’ll recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently great service

By JM on 1/24/2019 at 5:34 AM. Helped by George Hardwick.

Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and accommodating.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

They'll take good care of you .

By Stacia24 on 1/22/2019 at 3:50 PM. Helped by Charles the driver great guy has a good heart and happy birthday.

I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobile appreciate that.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By Lesrd75088 on 1/21/2019 at 4:00 PM.

I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I quickly made the appointment. I arrived the day of the appt , was greeted promptly. My car was taken back immediately for service. We waited in the customer lounge and drank hot coffee until they came and told us the car was ready. They washed the car and I must say they did a better job than the car wash I pay for. all in all it was a very pleasant experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible management

By maddys on 1/5/2019 at 11:49 PM. Helped by Brad Bemis.

My experience at Garland Cadillac was the exact opposite of ideal. I chose to buy a used Audi Q3 from them because admittedly their price was fantastic compared to others that I had found up to that point. The salesman I then dealt with was also wonderful so I took the plunge and decided to buy the car. The part that brings the entire facility down is the manager, Brad Bemis. While I was looking at the vehicle, he made me feel as if I shouldn’t be buying a car without my husband present (I’m a woman). On top of that, after I purchased the car, the key did not work. When I asked Brad to help out he told me it wasn’t his problem and I should take it to Audi Dallas. When I told this to Audi Dallas, they were very taken aback that a dealership would say such a thing and because I didn’t buy the car from them, they unfortunately couldn’t help. After going back to Brad yet again, he said he didn’t recall that conversation at all and could fix the key for $300. I explained that I didn’t believe I should pay for this because I just spent thousands of dollars at his dealership. He countered that my car was not expensive enough for him to care compared to others on his lot. He then proceeded to imply several times that I was lying and that I was unreasonable throughout our conversation. It’s a shame almost everyone else I worked with was pleasant because their management completely ruined my experience.

I would not recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Good experience

By Irwin@CT6 on 12/20/2018 at 11:34 PM.

Good experience Paperwork/application process is too long. Faxed info prior to visit, but it seemed nothing was done with it. Took 3 plus hours to complete

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying experience! Top notch service all around!!

By Lh128 on 12/9/2018 at 4:45 AM. Helped by Nico, Thomas Reis, and Nael Malabi.

Everyone at this dealership was so professional and helpful. The experience was top notch in and out in less than 2 hours. Would definitely recommend this dealership!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service repair

By richard1122 on 12/4/2018 at 11:53 PM. Helped by driver that picked me up was great..

Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got picked up on time. Car wash was nice.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No hassle

By Red123 on 11/11/2018 at 3:08 PM. Helped by Nas Moini.

Trade in was a little low but the car had issues. As far as the employees all interactions were very pleasant and and highly professional.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Quality of Work

Leaves alot to be desired! What happened to Massey?

By Dedra on 10/22/2018 at 7:32 PM.

The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I’d experienced in the past. After waiting 2hrs I expected to receive all requested services. I asked that my vehicle be washed along with my service and a piss poor job was done. Wheels and windows were still filthy from the past weeks rain. The body of the car may have been rinsed off at most. Dirt was still on the vehicle as well. I’ve yet to receive a return call from Michael about my complaint.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car lease experience

By Reza Khavari on 10/7/2018 at 5:12 AM.

Mr. ATA is very easy to work with, he listened to my needs and found the exact car I wanted in the price range within my budget in matter of few days.great experience that is why I go back to him whenever I am in the market to get a new car. Definitely recommend him to family and friends when they want to either purchase or lease a car.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
2   Friendliness
1   Overall Experience
5   Price
3   Quality of Work

New Name - Same Bad Service

By Disappointed on 10/5/2018 at 10:29 PM.

You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs have always been rude to put it mildly. I absolutely dread calling them to schedule my oil changes. The service tech always makes you feel like it’s a bother. So much so I don’t take advantage of my “FREE LIFETIME” car wash service because either my 2018 XT5’s (yes I bought 2 of them on the same day) come back dirtier than I delivered it to them because they use dirty rags or I’m always told how “Backed Up” they are. The ONLY reason I return to that Garland Cadilac (formally known as Massey Cadillac) is because Sewell Cadilac is too far from where I live. With that said I will not purchase another Cadilac in the future because unfortunately that is the closest dealer to me. Save yourself the headache DONT GO!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Azenath83 on 10/5/2018 at 4:54 PM. Helped by George Hardwick.

I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longer than expected. My vehicle was ready the next day and good to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Maranda on 10/5/2018 at 3:27 PM.

Very nice friendly staff, our sales man was wonderful, Mr.Ata I truly recommend Garland, I will recommend it to my family thank you very much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A one!

By No on 9/21/2018 at 3:33 PM.

Friendly, knowledgeable, and efficient. They always go the extra mile! My salesman, Richard Wells’s is so helpful and knows his business! I will be a return customer !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By Sickler2 on 9/18/2018 at 6:43 PM. Helped by I’m not sure of his name ..

first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done.

I would not recommend this dealer.