Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.1  
Quality of Work
4.5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No Transport service

By princie lee on 11/17/2017 at 12:53 PM. Helped by troy.

I wanted to get my car detailed, I work right down the road they could not provide a pick up for me. I did not get it done!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CADILLAC MOMENT

By Chad on 11/14/2017 at 8:15 PM. Helped by Jimmy, Melinda and Billy.

I drove 3 hours to purchase a Cadillac at Massey and had a great experience with all the people we worked with. Jimmy our salesman was fantastic and went above and beyond to help us and would highly recommend them. Our whole process turned out to be a great Cadillac Moment!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Lomalinda4 on 10/18/2017 at 12:31 PM. Helped by Brandon Jones.

I just purchased my third Cadillac from Massey Cadillac, and they are by far the best dealership I have ever used!! They listened to my wants and needs and provided me with exactly what I ask for. The sales staff and finance staff were exceptional! I would highly recommend them to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Always

By Nejha123 on 10/13/2017 at 3:44 PM. Helped by Roderick.

This is the first Cadillac I've ever own and the first dealership I've every dealt with. I've found them to be wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Services are excellent

By My car on 10/10/2017 at 1:12 PM. Helped by Rich Hopkins.

I mostly have dealt with Margaret in the service department and have nothing but great experiences with her , she’s very efficient and knowledgeable. I have purchases my last 3 Caddilac’s from Massey and couldn’t be more satisfied.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Department Always Great

By Beth M. on 9/16/2017 at 9:59 PM. Helped by Margaret Salinger and Jimmy Capps.

Everytime I take my ATS in for a service, Margaret is wonderful! She keeps me informed, always has a loaner car for me and is just a pleasure to work with. I also purchased my ATS at Massey North and that experience was great as well. We worked with Jimmy Capps; he was awesome at getting us the car we really wanted! Keep up the great job Massey North!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and catering to my needs.

By Henry Lowry on 9/13/2017 at 12:43 PM. Helped by Rick Angellati, Billy (service manager).

Massey North in Orlando is hands down the best dealership I've had the pleasure of dealing with. Always attentive to my needs and convenience while getting the job done right. Best service department period.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Complete satisfaction !

By EDMONDS, Suz on 8/29/2017 at 12:15 PM. Helped by Melinda Edwards , Melinda Canter, Billy Han.

Immediately upon entering Massey Cadillac North I was really impressed and delighted to meet my sales person Melinda Edwards who led me to the vehicle of my choice, the ATS , a classy yet sporty vehicle ,easy to handle ! Melinda was very informative and attentive and definitely went that extra mile to make me comfortable in my decision-making . Thank you to all who were involved in making it such a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Massey Cadillac is a name you can trust since 1961!!!

By Robert Douglas on 8/16/2017 at 11:14 PM. Helped by Lowell Bunch.

Enjoyed the experience of our first time Cadillac ownership with our purchase from Massey Cadillac. Lowell Bunch was very helpful and knowledgeable in assisting my wife and I in our decision to purchase a brand new Cadillac XT5. Thank you very much Lowell and thank you Massey! If it doesn't come from Massey you're just getting part of the Cadillac experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Customer Service!

By Lakeland 1973 on 8/14/2017 at 9:07 PM. Helped by Troy Wright, Rick and Margaret.

Massey North Customer Service is the very Best. That Is the reason I purchased my second Cadillac. Todd is my Service Agent and he provides the best service. Always on Top of Service Matters. Special Thanks to Troy, Rick and Margaret.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry is the best !!!!!

By David 2014 CTS on 8/13/2017 at 12:58 PM. Helped by Terry Wilson ! Jimmy Capps referred me to him! Jimmy another great experience I have purchased 3 Cadillacs from him over the past 2 years !!!.

Another great experience at Massey Cadillac of Orando !!! Terry Wilson was fantastic, best experience ever ! He worked with Geico and got my 2014 CTS put back together and it looks wonderful !!! So Happy !!! I was so pleased with the out come I brought in my classic Pontiac Firebird Trans am for some body work !! I am a customer forever !!! David

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body Shop was FAST and friendly.

By Caddygranny on 8/4/2017 at 12:30 PM. Helped by Don't remember names..

They had the part in stock and I was on my way home in less than 1 hour with my ATS looking new again. I will make good and sure my car in pulled into the garage far enough before closing the garage door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car!

By merapples on 8/4/2017 at 11:45 AM. Helped by Melinda Cantor, Nick Hopkins.

The salesperson, Nick, was exceptionally helpful and straight forward. Melinda Cantor in Finance was also very helpful in getting me into a new car. She showed me the dealer models and how economical they were. I would have been lost without her. Mr. Hopkins was amazing as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prefect customer service

By Bonnie Handsborough jr on 7/26/2017 at 12:30 PM. Helped by Daniel Martin.

Your Service department is Amazing..Im from south Fla. And i have been running into some terrible customer service... Thank you Massey Cadillac Orlando for welcoming me to Orlando with great customer service I really appreciate it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By rammo on 7/24/2017 at 2:14 PM. Helped by Dan.

Service dept was very helpful, service was great and quick. Everyone was very professional and courteous, Very happy with Massey. Roadside assistance was excellent as well

I would recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Price

By NoMoreMoneyForServiceRates on 6/28/2017 at 12:24 PM. Helped by Anonymous.

The only reason I am providing 2 Stars is my Service Advisor was at least honest and very helpful. This review has nothing to do with him!!! However, I simply needed a new headlight and ballast for my Escalade. Massey price $500(+/-). I ordered the light and ballast from Amazon for a total of $65 and it took 20 mins to install. I am not that mechanical so I did have to watch a few Youtube videos BUT well worth the $400 savings. Hourly Labor rates are through the roof! I could open a shop next door and make millions!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Escalade Purchase - GREAT EXPERIENCE

By tylerthuan on 6/27/2017 at 6:55 PM. Helped by James Stein, Billy Han.

Just bought my 2017 Escalade Platinum. Sales team was very professional. Many thanks to James Stein, Adam Hopper, and Billy Han. If you need a new vehicle, reach out to James Stein. He and Billy's customer service are second to none, and will assist you with anything you need! Tyler N.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service by a very professional and friendly staff

By Dogbreath427 on 6/19/2017 at 12:58 PM. Helped by Margaret Clevenger.

Margaret Clevenger, was attentive, professional and assisted in making sure all my warranty repair needs were complete. Margaret is the epitome of a true professional and what great customer service is meant to be A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Ralph224# on 6/18/2017 at 2:49 AM. Helped by Rick.

Ric was fabulous. I will continue to come back there because of him I appreciate his professional attention to detail. I felt safe and well taken care of because of him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Denny A on 5/21/2017 at 3:46 PM. Helped by Shawn.

Massey did the service in a timely fashion, gave it back to me on the date promised, and gave the car back clean. I highly recommend Massey Cadillac.

I would recommend this dealer.