Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Chernow & team are top notch! Mike is a star...

By Dr. & Mrs. G. on 7/12/2018 at 11:14 PM. Helped by Mike Chernow, Service Mgr..

Awesome service, courteous staff, always on time, and ALWAYS, have had a courtesy vehicle. Those w/o one need to plan in advance by scheduling their services. That is all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By SuzJorGon on 4/28/2018 at 5:35 PM. Helped by Brad Carrier.

Excellent customer service from the beginning to end. No pressured sales and sales rep Brad was fantastic. Will definitely be back for another Cadillac when our leases are due.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Cadillac Escalade

By drb on 4/2/2018 at 6:17 PM. Helped by Michaelangelo was a pleasure to work with.

Purchased my 4th Cadillac Escalade, the second from this dealership. Michaelanglo was a pleasure to work with, purchased the vehicle by text and email and he even delivered to my house which is over an hour away from the dealership. Great service! Dr B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Changing headlights

By Monique on 3/25/2018 at 12:57 PM. Helped by Mike.

Mike gives excellent customer service and he’s always on time. Highly recommend this Dealership & Mike! Thank you so much! I really appreciate your attention to details.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service advisors

By snacklady98 on 3/16/2018 at 2:20 AM. Helped by Mike Pelfry.

My Service Advisor Mike Pelfry was great, appreciated him taking the time to explain my car issues! It’s especially nice having your car washed. It was a nice touch while waiting for my car to have a coffee and snack! The washroom was immaculate!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Road Service

By Jeworlando on 2/3/2018 at 5:18 PM. Helped by Not sure of his name.

Great service and response time....I had never used roadside service before but the tech was great and extremely timely response. I highly recommend them. Linda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional quality services

By Robert on 1/15/2018 at 2:17 PM. Helped by Service department/ best mechanics.

The best in the business. They serviced my 2009 escalade and I don't trust anyone but Masseys. They go above & beyond our expectations. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacob is very good.

By Bogey on 12/5/2017 at 2:25 PM. Helped by Jacob.

Every time I bring my car there Jacob goes above and beyond to make sure my experience is good. Thank you and keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By njflyboy on 12/1/2017 at 1:18 PM. Helped by Jake Luckeydoo.

This dealership goes out of its way to ensure that you are satisfied. Jake Luckeydoo makes sure you are kept apprised of their progress and goes out of his way to make your experience as pleasant as as a service appointment can be. I would recommend this dealership to all Caddy owners for their service needs. My next purchase will certainly be with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By dave on 11/30/2017 at 12:11 AM. Helped by Matt Pelphrey.

Matt from the service department was a pleasure to talk to. Everything was done in the time frame given, there were no surprises or pressure to buy anything not needed. I was 100% satisfied with the work and people in the service department. Even though I did not buy my car from Massey I was treated very well and with great respect. I would highly recommend Massey Cadillac South for service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding!

By juancho on 11/18/2017 at 3:20 PM. Helped by Matt, Pelphrey.

We stopped by for a simple oil change and some minor issues. The level of customer service from Mr. Matt Pelphrey was excellent. We will continue to take our Xts Platinum for any repairs with you from now on. Thank you ! Sincerely, Juan Carlos Barrero

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By DM on 11/9/2017 at 7:04 PM. Helped by Matthew.

Brought my car in for service when the sunshade woudln't retract. Matt knew right away what the problem was, and informed me that it would take a day to repair. He offered me a loaner vehicle and stated that his team wanted to take their time making the repair in order to get it right. I was deeply impressed by the commitment to excellence and professionalism. Thank you again Matt and the team at Massey Orlando South DM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Wroland on 11/3/2017 at 12:26 PM. Helped by Doug and Mike.

We have been Masey South clients for over five years and have had nothing but exceptional service. Our current service provider is Doug and he always goes above and beyond our expectations when taking care of our service needs. We have to say the whole service department is a quality team and we love dealing with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug was awesome!

By Derbies321 on 11/1/2017 at 3:22 AM. Helped by Doug.

I went Massey Cadillac in south Orlando, FL. I was hoping to just get a reset done to my Cadillac Cue. I was told by first rep that resets can not be done and that if I am out of warranty this can cost $1300. I was very disappointed at this news. I quickly remembered that I had pay for extended warranty when I purchased my Cadillac thru Carmax. I told that rep this but he just told me to call Carmax and confirm that the part was covered. I was getting ready to leave the dealership that is when Doug stepped in, He told that he can work with Carmax extended warranty and replace the Cue and upload the new system. He informed me that Carmax would only be able to replace the part but not upload the system settings and that would mean that I would have to come back to Massey. Doug called Carmax extended warranty and managed to get the part the next day. My entire installation and systems upload was complete within an hour. I want to thank Doug for going the extra mile to help make this situation of mine as convenient as possible. Doug is a great definition of great customer service. Sincerely DS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug went the exra mile

By Maureen Sirbu on 10/31/2017 at 12:30 PM. Helped by Doug.

Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following day when ready for pickup. He called me 1st thing the next morning saying he got the parts in late in the afternoon & the mechanic stayed to do the work. So instead of another day without my car I went right up and got my car. I so appreciated Doug going the extra mile!

I would recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car Service - Get a 2nd Opinion

By Ea1ji3x0$ on 10/27/2017 at 4:59 PM. Helped by Jake Luckeydoo.

I was informed my front lower control arm bushings were cracked. I had a friend (Auto Technician/Mechanic) check my vehicle and he confirmed they were not cracked and nothing was wrong with them. Needless to say I was totally surprised and to be honest, confused. Clearly I am not an auto expert, so I have to rely on those in the business. I was quoted a price of $2,200 to fix the unnecessary repair. I request that the appropriate Cadillac representative review and confirm if this is standard practice at your dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Car Service

By ponce4 on 10/20/2017 at 1:15 PM. Helped by Matt.

Very professional staff always looking for way to improve their service. They will not release your car until the service representative feel that service provide was 100% satisfactory

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By wingnut46 on 10/17/2017 at 2:14 PM. Helped by Tom, Doug.

I've been doing business with this dealership for about 5 years. It all started when a salesman there named Michelangelo Copeland was recommended to me. He's smart, personable, has a good sense of humor, and, most importantly, delivers the goods. He's low keyed, not pushy and takes time to get to know his customers enough to make recommendations that fit. We enjoy out visits with him. Tie Michelangelo with Mike Chernow, the service manager and his crew of very good technicians and you have a winning combination. We're on our 3rd Cadillac in the short time we've been in the Orlando area and every experience has been great. I strongly recommend Massey South and Michelangelo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We'll be back!

By NancySRX on 10/16/2017 at 12:38 PM. Helped by Matthew.

New In area, First visit....towed in....needed new battery. Matthew in Service very helpful. Very nice Dealership. Great customer waiting area. We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Cheapo on 10/13/2017 at 3:00 AM. Helped by Jake Luckeydoo.

Jake Luckeydoo is a great person and very helpful, also the service is great, quick and exactly on time like he told me, thanks Jake

I would recommend this dealer.