Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service every time!

By Yesenia on 4/10/2019 at 5:12 PM. Helped by Mike.

It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Excellent Service Experience From Mike & Jake!!!

By JoeMarine on 4/9/2019 at 5:32 PM. Helped by Mike & Jake.

Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in less than 3 hours. Thank You!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Replacement of torque converter

By Kdodge on 2/26/2019 at 11:59 PM. Helped by Matt.

My car was in for service to replace a bad torque converter. Matt was my service tech and he was fantastic! Very personable, and took care of his customer.. we’ve been Cadillac owners for 12 years (3 cars), and wouldn’t consider changing to another make simply because Of the service you receive from their service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Oil Change

By ebonyman on 12/27/2018 at 2:35 AM. Helped by Matt Pelphrey Assistant Service Manager, 45164 Service Technician.

I have been a customer at Massey Cadillac South for two years, the service I received there is great, fast and efficient. My recent visit was for a oil change and general vehicle checkup. Discovered I needed service on my Fuel Injection System and Throttle Body System. Service was performed on these systems, and my Cadillac is running great.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Prompt and very professional

By Falcon on 12/7/2018 at 9:10 PM. Helped by Mike.

Ive gone to them since 3 years and never ever had a bad experience ! friendly & professional staff. The loaner service is always a swift. Very easy to get appointments flexible to your timings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Mustangman on 11/14/2018 at 9:06 PM. Helped by Matthew.

We came to Florida last year. Our Cadillac was bought in Michigan. This dealership has went far beyond our expectations. They have been amazing during our last 2 visits. I would highly recommend them. And they will be our dealership from here on!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended!

By Dr. B on 10/21/2018 at 10:34 PM. Helped by Fritz Thomas.

Honest, fair and respectful treatment by a very friendly staff. At no time did I feel pressured or baffled by numbers, as is so often the case at dealerships. An excellent sales experience overall. Their service department is also professional and friendly, and obtaining a loaner was not a problem I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Chernow & team are top notch! Mike is a star...

By Dr. & Mrs. G. on 7/12/2018 at 11:14 PM. Helped by Mike Chernow, Service Mgr..

Awesome service, courteous staff, always on time, and ALWAYS, have had a courtesy vehicle. Those w/o one need to plan in advance by scheduling their services. That is all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By SuzJorGon on 4/28/2018 at 5:35 PM. Helped by Brad Carrier.

Excellent customer service from the beginning to end. No pressured sales and sales rep Brad was fantastic. Will definitely be back for another Cadillac when our leases are due.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Cadillac Escalade

By drb on 4/2/2018 at 6:17 PM. Helped by Michaelangelo was a pleasure to work with.

Purchased my 4th Cadillac Escalade, the second from this dealership. Michaelanglo was a pleasure to work with, purchased the vehicle by text and email and he even delivered to my house which is over an hour away from the dealership. Great service! Dr B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Changing headlights

By Monique on 3/25/2018 at 12:57 PM. Helped by Mike.

Mike gives excellent customer service and he’s always on time. Highly recommend this Dealership & Mike! Thank you so much! I really appreciate your attention to details.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service advisors

By snacklady98 on 3/16/2018 at 2:20 AM. Helped by Mike Pelfry.

My Service Advisor Mike Pelfry was great, appreciated him taking the time to explain my car issues! It’s especially nice having your car washed. It was a nice touch while waiting for my car to have a coffee and snack! The washroom was immaculate!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Road Service

By Jeworlando on 2/3/2018 at 5:18 PM. Helped by Not sure of his name.

Great service and response time....I had never used roadside service before but the tech was great and extremely timely response. I highly recommend them. Linda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional quality services

By Robert on 1/15/2018 at 2:17 PM. Helped by Service department/ best mechanics.

The best in the business. They serviced my 2009 escalade and I don't trust anyone but Masseys. They go above & beyond our expectations. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacob is very good.

By Bogey on 12/5/2017 at 2:25 PM. Helped by Jacob.

Every time I bring my car there Jacob goes above and beyond to make sure my experience is good. Thank you and keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By njflyboy on 12/1/2017 at 1:18 PM. Helped by Jake Luckeydoo.

This dealership goes out of its way to ensure that you are satisfied. Jake Luckeydoo makes sure you are kept apprised of their progress and goes out of his way to make your experience as pleasant as as a service appointment can be. I would recommend this dealership to all Caddy owners for their service needs. My next purchase will certainly be with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By dave on 11/30/2017 at 12:11 AM. Helped by Matt Pelphrey.

Matt from the service department was a pleasure to talk to. Everything was done in the time frame given, there were no surprises or pressure to buy anything not needed. I was 100% satisfied with the work and people in the service department. Even though I did not buy my car from Massey I was treated very well and with great respect. I would highly recommend Massey Cadillac South for service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding!

By juancho on 11/18/2017 at 3:20 PM. Helped by Matt, Pelphrey.

We stopped by for a simple oil change and some minor issues. The level of customer service from Mr. Matt Pelphrey was excellent. We will continue to take our Xts Platinum for any repairs with you from now on. Thank you ! Sincerely, Juan Carlos Barrero

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By DM on 11/9/2017 at 7:04 PM. Helped by Matthew.

Brought my car in for service when the sunshade woudln't retract. Matt knew right away what the problem was, and informed me that it would take a day to repair. He offered me a loaner vehicle and stated that his team wanted to take their time making the repair in order to get it right. I was deeply impressed by the commitment to excellence and professionalism. Thank you again Matt and the team at Massey Orlando South DM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Wroland on 11/3/2017 at 12:26 PM. Helped by Doug and Mike.

We have been Masey South clients for over five years and have had nothing but exceptional service. Our current service provider is Doug and he always goes above and beyond our expectations when taking care of our service needs. We have to say the whole service department is a quality team and we love dealing with them.

I would recommend this dealer.