Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.6  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and top quality vehicles. The best!

By smart.reusables on 8/29/2019 at 12:46 AM. Helped by Greg, Chris, Bay.

5 STAR experience, even though I didn’t end up buying the vehicle (Porsche Cayenne)!!!! Greg and Chris went out of their way to accommodate my every need and answer all my questions. Their service is truly excellent and their vehicles are in great condition, just as they promised. At no point did I feel pressured to make the purchase or deceived about anything, and that’s really hard to come by when dealing with car dealership!!!! The only reason I did not finalize the deal was because I was too picky! (Will not go into details with that...) I just want to clarify that it has NOTHING to do with the dealership itself; they really are ultimate professionals. I was probably the pickiest, slowest, most undecided and annoying customer they’ve ever had, but they were still extremely patient and UNDERSTANDING and COURTEOUS when and after i walked out. 5 stars all around!!! Thanks for the amazing experience and it was a pleasure meeting you, Greg and Chris!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Mastria VW

By Gerard on 7/15/2019 at 3:17 PM. Helped by Dan Cabral Mark Striggles.

No pressure great experience with Dan Cabral and Mark Striggles. Honda was locating the title they went over and above and provided a rental during the holdover.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy buying process

By Kdrvw25 on 6/24/2019 at 1:06 PM. Helped by Pedro.

Great overall experience trading my car in. The salesman Pedro especially was transparent and real throughout the entire process, he really made a special effort to meet all my requests without being pushy. Mark in finance and my previous experiences with the service department have always gone smoothly. I’ll definitely continue going to Mastria in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Team

By Audiguy on 6/22/2019 at 9:35 PM. Helped by John.

They deserve this rating as a great place with a team that helps you through the process. Used cars in great condition and priced to sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By S2401 on 6/18/2019 at 3:04 AM. Helped by Josh Aaron, Mark.

Great experience purchasing a car. Friendly staff and environment. With the help of our salesman Josh Aaron, the process was much easier. He was very knowledgeable and made us very comfortable with purchasing a car. Everything was explained very well and our question were thoroughly answered. Highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car lease/purchase experience ever!

By Oreocookie on 6/6/2019 at 7:29 PM. Helped by John Bigelow, Mark Striggles and also Zach Carey.

From my salesman John to Mark who helped with all the financial work, it was the most amazing help I’ve ever had. They both made this process easy and stress free!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No pressure, relaxed, friendly environment

By Rooney23 on 6/1/2019 at 3:48 PM. Helped by Daniel Cabral.

I gave Mastria Volkswagen a 5 Star rating do to the “no pressure,” “relaxed” surroundings. To me this was extremely important. My husband and I met with Mr Daniel Cabral, who was very informative, has been with Mastria for many years, and we knew he had our Best interest at heart. Dan made buying my Lexus easy and it was a pleasure from beginning to end. Mastria Volkswagen is very lucky to have such a devoted employee who truly considers his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Tiguan3019 on 3/26/2019 at 10:18 PM. Helped by Mark finance.

From the moment I texted Pedro Savinon and set up an appointment to drive the vehicle I was able to get what I wanted for my trade and pay what I was looking to pay on my Tiguan. Pedro and Mark in finance was were able to close our deal in less than 30 min! Thank you Pedro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

These Guys Rock!!

By Jarrod c on 3/8/2019 at 6:21 PM. Helped by Pedro S , Mark S.

I went to Mastria Volkswagen in a tough bind. My Lexus SUV that i had previously purchased was deemed a total loss. I was immediatly greeted with a smile by Pedro my salesman. He sat down and went over the whole details with me and took alot of time to discuss exactly what i wanted and was looking for. Pedro offered me great suggestions and was super helpful and ultimatly found the vehicle i was looking for. Pedro made the process extremly easy and fast and very transparent as well (providing detailed service history and carfax). After choosing my car with the help of Pedro , i worked with finance manager Mark S. to get the deal finalized. My situation was a tricky one because my old vehicle has not been paid off yet, however Mark worked his butt off to find me a deal that worked for both me and my co-signor. Mark and Pedro made this whole thing happen and without them i dont know what i wouldve done! Big Big shout out to Mastria Volkswagen on making this happen for me! You earned a forever customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you John Bigelow!

By N on 1/7/2019 at 8:30 PM. Helped by John Bigelow.

My buying experience was excellent thanks to John Bigelow. He was very knowledgeable and it was a pleasure to work with him. Great car and great buying experience. Fair and decent dealership and I highly recommend it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Dan Green from Middleboro

By Djgreen1978 on 12/29/2018 at 11:08 PM. Helped by Pedro Savinon.

My wife and I had a great experience with Pedro our customer sales representative at Mastria VW. Pedro was very informed and did not pressure us in the least. Any communication outside of face to face (I.e. text, phone call) was only done when absolutely necessary and with purpose. We purchased a 2019 Atlas SE with Tech and are happy with our purchase. I have NO buyers remorse which I have at other dealers in the past. I feel comfortable with the monthly payments of the Atlas and all included features are exactly what my wife and I needed. Thank you for getting us the vehicle we needed and not the vehicle you wanted us to buy Mastria. Respectfully, Dan Green Middleboro, MA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience All Around

By Johnny Moso on 12/26/2018 at 10:21 PM. Helped by Pedro (Sales), Mark (finance) and Michael (Manager)..

Just leased a 2019 Tiguan from Mastria VW and had a great experience. The sales associate Pedro was professional, attentive and extremely helpful throughout the process. I don’t think I’ve had a better experience at a dealership than I did this week. I would definitely recommend Mastria VW to anyone in the market for a new VW and I would also suggest asking for Pedro.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience

By KTV on 12/22/2018 at 5:54 PM. Helped by Christopher Everson.

I purchased a used Volvo from Mastria VW this week. Salesperson Christopher Everson was the consummate professional. His attention to detail and thorough explanations regarding the vehicle and purchase process, removed any anxiety about making the purchase. The price and condition of the car were fair and all interactions with other service people were professional.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Deceptive parctices

By Mmcby on 12/22/2018 at 5:34 PM. Helped by Ron and Peter.

We received an I-quote and called with a deposit to hold the car. We went to purchase the Jetta and they said they I-quote numbers were a mistake and they were not able honor the price they quoted. Note they added $2000 to the financial paperwork and never informed us they were unable to honor the price. They stated “We have no clue where they got that number for I-quote”. We found the increase when reviewing the financial paperwork. We found this practice deceptive and lacking in integrity.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Deceptive business practice

By Brian4c on 12/21/2018 at 7:55 PM. Helped by Jim Bigelow, Ron Holt, Peter.

I got an e price on a new 2019 Jetta s gave a call to Ron Holt to confirm price then gave credit card for deposit drove 2 hours to dealership took a test drive then paperwork came and price was almost $2,000 more than e price. Told Peter there was a problem with the price and he told me he would work on it. He came in and told me there was nothing he and the general manager could do, and I told him I would put up bad reviews he did not care

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By cocu on 11/26/2018 at 3:20 PM. Helped by Josh Aaron.

Excellent Dealer and Good service. Sale Rep. is friendly and Warm Greeting. Price is a little high but acceptable. I would come back and suggest friends to this dealer in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Customer Service

By aoldach on 11/7/2018 at 9:37 PM. Helped by Pedro Saviñón Jr..

Pedro was extremely helpful in my car search. He listened closely to what I was looking for, suggested a few models for me to test drive, and saw me through the entire process of trading in my Jetta and purchasing my CC. I know that I can call him with any questions or concerns. I appreciate his assistance and his friendliness in making what otherwise might be a chore into a painless process.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Helpful and informative

By amalia1234 on 10/14/2018 at 6:59 PM. Helped by Daniel Cabral Jr..

Easy time getting information about the car, all my questions were answered and no pushiness throughout the process! Very comfortable process buying a used car and getting enough information about it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend! Top Notch Service & Experience

By bpeterson on 9/19/2018 at 6:25 PM. Helped by Chris (Sales), Mike (General Sales Mgr), Mark (Finance Mgr.).

I wanted to take a minute, and give credit where credit is due. In a time, where buying a car can be a stressful, difficult, and painful experience; The Team of Chris (Salesperson), Mark (Finance Mgr), and Michael (General Sales Manager) at Matria Volkswagen in Raynham provided me with quite the opposite experience. These guys provided me with a First Rate Top Notch experience over the weekend, that has me overjoyed and totally changed the way I look at buying a car. I was in the market for a new-to-me used car, and it was recommended to me from a friend to go to Mastria Volkswagen. I was upside down on my prior vehicle loan, and I thought that getting into a newer reliable car was not going to be an easy process to say the least. This team of trustworthy, polite professionals determined and listened to my needs, and were able to get me into a pristine beautiful gently used car, that worked for me financially and suited my needs & lifestyle. Overall a very smooth painless experience with no tactics, games, or surprises throughout. I would and will continue to highly recommend the Team at Matria Volkswagen to my friends and family for any of the Auto buying needs. -Thanks guys!!! Brian P. 2016 Honda Accord

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Same Day Sale without the pushiness of usual car sales!!!!

By kj263 on 9/14/2018 at 2:42 AM. Helped by Joshua Aaron - Mastria Volkswagen - Raynham, MA.

Amazing staff. Josh (our salesman) was knowledgeable, patient, and efficient with our Tiguan sale. Mark (the finance guy) was super helpful and also extremely efficient in pushing our sale through the same day. I'd recommend this dealership to anyone in a heartbeat. Great job!!!!

I would recommend this dealer.